You've Been Served

Naz Hasan's journey to becoming one of London's most exciting chefs has taken him from Bangladesh to Milan, and eventually to the kitchens of London. Now leading the food at Ornella and Lupa, Naz has built a reputation for combining Italian tradition with his own unique perspective, while championing a kinder, more supportive kitchen culture. This week, Patrick visits Ornella in Hackney to talk about growing up as one of the only children of colour in his school, learning resilience from his father, and why managing people is far harder than managing food. Naz shares what it's really like running two busy restaurants, working alongside actor Theo James, and why London's food scene is unlike anywhere else in the world. Along the way, they discuss Jamie Oliver, crying in walk-in fridges, the realities of life in professional kitchens, and the very expensive lobster bisque accident that still haunts him. In this episode: - Growing up between Bangladesh, Milan and London - Why London's food scene is the best in the world - Running two restaurants and building the right team - Working with Theo James behind the scenes - How kitchen culture has changed for the better - The importance of kindness in hospitality - Why diners should remember who's cooking their food - The disastrous 60 litres of lobster bisque spill that became an unforgettable lesson Learn more about your ad choices. Visit podcastchoices.com/adchoices

Chef, food writer and restaurateur Ravinder Bhogal has built one of London's most celebrated restaurants by doing things her own way. From sneaking into a restaurant viewing after being told she had "no money, no operational experience and no reputation" to creating the award-winning Jikoni, her journey is one of resilience, creativity and sheer determination. This week, Patrick visits Jikoni in Marylebone to talk about building a restaurant with heart, why kindness matters more than technical skill in the kitchen, and the philosophy behind her unique "immigrant food". Ravinder shares stories of opening her first restaurant, surviving services that felt "like war", and why hospitality deserves far more support than it gets. Along the way, they discuss Gordon Ramsay, rage rooms, the pressures of running restaurants, and the surprisingly expensive mistake involving a giant pressure cooker full of goose. In this episode: - Sneaking into a restaurant viewing that changed everything - Why "immigrant food" tells a story beyond fusion - The qualities Ravinder looks for when hiring chefs - The service that felt "like war" - The expensive goose disaster she still tries to forget - Swearing at Gordon Ramsay on live TV - Why restaurants deserve more support from government - The philosophy behind building a kinder kitchen culture Learn more about your ad choices. Visit podcastchoices.com/adchoices

Opening a Michelin-starred restaurant in the middle of a pandemic sounds near impossible, but Andy Beynon did it anyway. This week, Patrick heads to Behind in East London to meet the chef who earned a Michelin star after just 20 days of trading. Andy shares what it was really like launching a restaurant during lockdown, why he's determined to make fine dining feel welcoming rather than intimidating, and how his team has helped redefine the culture of a modern kitchen. They chat about unusual fish, eating prawn heads, Ratatouille, The Bear, and the kitchen mistake that left thousands of pounds' worth of caviar in ruins. Plus, Andy reveals which celebrity chef he'd most like to step into the boxing ring with... and issues a challenge that Gordon Ramsay might want to hear. In this episode: * Winning a Michelin star in just 20 days * Opening a restaurant during lockdown * Why fine dining shouldn't feel intimidating * The truth about modern kitchen culture * The £2,000 caviar disaster * Eating prawn heads and unusual seafood * Ratatouille vs The Bear Learn more about your ad choices. Visit podcastchoices.com/adchoices

Joké Bakare didn't follow the traditional path to becoming one of Britain's most celebrated chefs. Before earning a Michelin star for her restaurant Chishuru, she worked in health and safety, taught herself to cook professionally, and built a restaurant culture that's quietly challenging some of the industry's oldest traditions.   In this conversation with Patrick Spicer, Joké shares why she believes great leadership starts with collaboration rather than hierarchy, how opening Chishuru on a shoestring budget shaped everything from the menu to the toilets, and why modern West African cooking deserves room to evolve.   She reflects on becoming the first Black female chef in the UK to receive a Michelin star, the responsibility that comes with that recognition, and why she's determined to create a kinder kitchen than the ones she's heard about. There are stories about disastrous fish orders, anxious moments cooking outside her own kitchen, Irish spice bags, Nigerian aunties who aren't afraid to critique the menu, and whether The Bear really captures life behind the pass. Learn more about your ad choices. Visit podcastchoices.com/adchoices

This week, Patrick is joined by chef and restaurateur Henry Harris, whose 40-year career has taken him from waiting tables in Brighton to running some of Britain's most celebrated kitchens.   Henry reflects on the moments that shaped him, from a service that almost ended his confidence to the motorcycle accident that completely changed his perspective on life. He shares why hospitality is all about making people feel welcome, what young chefs get wrong, and the lessons he's learnt about leadership, pressure and building a lasting career.   Expect stories from the kitchen, strong opinions on ketchup, and plenty of insight from one of the industry's most respected voices.   You've Been Served is the podcast where the biggest names in hospitality share the stories behind their careers, the lessons they've learnt, and what really goes on behind the pass. Learn more about your ad choices. Visit podcastchoices.com/adchoices

This week, Patrick Spicer heads to Gina in Chingford to meet pastry chef, author and restaurateur Ravneet Gill. What follows is a deep dive into restaurant life, featuring opening-night meltdowns, £180,000 of pre-opening stress, fake pistachios, terrifying Google reviews and the surprising therapeutic benefits of making unnecessary puff pastry during a panic. Ravneet reveals what really happens when customers complain, why chefs secretly live for a good staff meal, and the one thing she'd really like to do to rude diners. If you've ever wondered what life behind the kitchen doors is actually like, this episodes for you. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Welcome to You’ve Been Served, the new podcast from Good Food where comedian Patrick Spicer heads behind the scenes at some of England’s most exciting restaurants to find out what really goes on once the dining room lights are on and the service gets going. For the first episode, Patrick visits Tom Kerridge at The Hand & Flowers in Marlow, the first pub in the UK to win two Michelin stars. No pressure, then. Tom talks about his journey from setting up skittles in Gloucester to running one of the country’s most famous pubs, the chaos of old-school kitchens, why hospitality is a team sport, and the terrifying sound of a ticket machine that simply will not stop printing. There’s also talk of bronze trainers, Panda Pops, guilty pleasure curries, water park burgers, Michelin-starred stag dos and whether chefs should be heckled more often. Probably not, but Patrick does make a strong case. Funny, honest and full of proper behind-the-pass gossip, this is the perfect first serving of You’ve Been Served. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Episode 1 launches Monday 22nd June 2026 You’ve Been Served is the podcast that lifts the lid on what really goes on behind restaurant doors. Hosted by comedian Patrick Spicer, each episode sees top chefs share their most outrageous service stories, from nightmare customers to unforgettable staff meals. Expect unfiltered conversations about the highs and lows of the industry, the best services, the worst disasters, and everything in between. Guests reveal the lessons they’ve learned, the mentors who shaped them, and the things they wish they could say to difficult diners (but never would). Funny, candid and full of insider insight, You’ve Been Served is a must-listen for anyone who loves food and the chaos behind it. Learn more about your ad choices. Visit podcastchoices.com/adchoices