Case Closed: From Consult to Crown

Every dental practice wants to grow, but growth only makes sense when the practice is ready to support it. In Episode 11 of Case Closed: From Consult to Crown, Ryan Pritchard and AJ Davino break down what it actually means to scale an implant practice and how to recognize when it’s time to take the next step. Whether that means adding team members, bringing on another provider, increasing capacity, or eventually expanding into another location, the decision should be driven by more than simply wanting to get bigger. The conversation starts with one of the most important principles of scaling: optimize what you already have before adding more. A practice can look busy without actually operating at capacity, and adding people, overhead, marketing, or locations to an inefficient system can magnify the problems that already exist. Ryan and AJ discuss how KPIs can help determine whether you’ve truly maximized your current operation. Is patient demand exceeding your available capacity? Is your schedule consistently full? Are your existing providers being utilized effectively? Are there identifiable bottlenecks preventing additional growth? Understanding those numbers can help separate a practice that genuinely needs to expand from one that still has significant opportunity sitting inside its existing structure. They also explore the role of staffing and delegation as a practice grows. What works when the owner can personally oversee nearly everything becomes increasingly difficult as the business gets larger. At some point, scaling requires trusting other people, establishing clear responsibilities, building repeatable systems, and making sure the success of the practice doesn’t depend entirely on one person. The same principles apply when considering larger investments like adding an associate or another location. More providers and more space can create tremendous opportunity, but they also bring additional overhead and complexity. Before making those moves, a practice needs the patient demand, systems, leadership, team, and financial performance to support them. In this episode: • How to know when your implant practice is actually ready to scale • Why optimization should come before expansion • The KPIs that can reveal whether you’ve truly reached capacity • When adding another provider or team member makes sense • How scheduling and patient demand factor into growth decisions • Why delegation becomes essential as the business gets larger • How to recognize when the owner has become a bottleneck • The importance of repeatable systems before adding more complexity • What to consider before expanding into another location • Why scaling an inefficient system can make existing problems even bigger Scaling isn’t simply about doing more; it’s about building a practice that can handle more without sacrificing the systems, patient experience, team performance, and profitability that made growth possible in the first place. Before you hire more, spend more, or expand your footprint, make sure you’ve answered the most important question first: Is your practice actually ready to scale? #Dentistry #DentalImplants #ImplantDentistry #DentalPracticeGrowth #DentalBusiness 𝗖𝗢𝗡𝗡𝗘𝗖𝗧 𝗪𝗜𝗧𝗛 𝗨𝗦: TikTok: https://www.tiktok.com/@anothercaseclosed?_r=1&_t=ZT-95jIhqsfBld IG: https://www.instagram.com/caseclosedpodcast?igsh=MWNiamRkOGtoaDRpMA%3D%3D FB: https://www.facebook.com/people/Case-Closed-Podcast/61572569997289/?mibextid=wwXIfr&rdid=hKjJT1X3sQQN52PL&share_url=https%3A%2F%2Fwww.facebook.com%2Fshare%2F1BHXhZpZxn%2F%3Fmibextid%3DwwXIfr LISTEN AND SUBSCRIBE: Spotify: https://open.spotify.com/show/68eJvwrSyMcZiaqSWkVn5Z Apple Podcasts: https://podcasts.apple.com/us/podcast/case-closed-from-consult-to-crown/id1895032897 Amazon Music: https://music.amazon.com/podcasts/e8f9a507-aa03-4353-a928-a660f01a3bc1/case-closed-from-consult-to-crown REACH OUT TO US DIRECTLY: https://anothercaseclosed.com/ FREE IMPLANT READINESS ASSESSMENT QUIZ https://anothercaseclosed.com/quiz WANT TO GROW YOUR DENTAL PRACTICE? https://our-process.maxillamarketing.com/

In Part 1 (Episode 9), Ryan and AJ broke down the first half of the 10 metrics that define your dental implant practice. Now, they’re moving further down the funnel to the numbers that reveal what happens after you generate the opportunity. In this episode, the guys focus on the final five KPIs and how seemingly small improvements throughout the patient journey can create a massive difference in practice performance. Getting the phone to ring is only the beginning. What happens when your team answers? Do callers actually book? Do scheduled patients show up? Are they accepting treatment? Are you giving them realistic ways to afford it? And how much of the treatment you present are you actually realizing? The conversation moves from the front desk all the way through case acceptance, breaking down the systems and behaviors that influence each number. Ryan and AJ discuss why “booking rate” and “booking rate when answered”, tell two very different stories, and how the way your team handles questions about price and insurance can make or break an opportunity. Also, why simply putting someone on the schedule isn't enough. They also dive into show rate, treatment acceptance, financing utilization, and realization rate, including why meeting patients where they are can be more valuable than trying to sell the biggest possible case every time. In this episode: • Why booking rate: when answered, reveals how effectively your team handles new patient calls • How conversations about price and insurance can cost you opportunities before the consult • Why getting an appointment on the schedule is only half the battle • The role of patient nurturing and “bridge calls” in improving show rates • Why treatment acceptance should be about helping the patient move forward, not just selling implants • How financing can dramatically expand a patient’s ability to accept treatment • What realization rate tells you that acceptance rate alone cannot • How small improvements across multiple KPIs can translate into major revenue growth The biggest takeaway from this two-part series is simple: growth doesn't necessarily require more leads. Sometimes the biggest opportunity is already sitting inside the activity you're generating. Improving several points throughout the funnel by even 5%, 10%, or 20% can be the difference between a practice that stays busy and one that truly scales. Part 2 of The 10 Metrics That Define Your Dental Implant Practice takes the numbers from the first episode and follows them all the way through to the ultimate question: How much of the opportunity you're creating are you actually turning into treatment? 𝗖𝗢𝗡𝗡𝗘𝗖𝗧 𝗪𝗜𝗧𝗛 𝗨𝗦: TikTok: https://www.tiktok.com/@anothercaseclosed?_r=1&_t=ZT-95jIhqsfBld IG: https://www.instagram.com/caseclosedpodcast?igsh=MWNiamRkOGtoaDRpMA%3D%3D FB: https://www.facebook.com/people/Case-Closed-Podcast/61572569997289/?mibextid=wwXIfr&rdid=hKjJT1X3sQQN52PL&share_url=https%3A%2F%2Fwww.facebook.com%2Fshare%2F1BHXhZpZxn%2F%3Fmibextid%3DwwXIfr LISTEN AND SUBSCRIBE: Spotify: https://open.spotify.com/show/68eJvwrSyMcZiaqSWkVn5Z Apple Podcasts: https://podcasts.apple.com/us/podcast/case-closed-from-consult-to-crown/id1895032897 Amazon Music: https://music.amazon.com/podcasts/e8f9a507-aa03-4353-a928-a660f01a3bc1/case-closed-from-consult-to-crown REACH OUT TO US DIRECTLY: https://anothercaseclosed.com/ FREE IMPLANT READINESS ASSESSMENT QUIZ https://anothercaseclosed.com/quiz WANT TO GROW YOUR DENTAL PRACTICE? https://our-process.maxillamarketing.com/

Most dental practices track numbers. But are you tracking the right ones? In this episode of Case Closed: From Consult to Crown, Ryan Pritchard and AJ Davino break down the Key Performance Indicators (KPIs) that actually determine whether an implant practice is growing or simply staying busy. Marketing alone doesn't create growth. It takes a system that turns interest into appointments, appointments into treatment, and treatment into completed cases. The numbers tell that story. Ryan and AJ introduce the three pillars that every successful implant practice should be measuring: Activity, Opportunity, and Acceptance. Together, these three categories provide a framework for identifying exactly where a practice is succeeding, where it's falling short, and what needs to change to improve results. Rather than relying on assumptions or gut instinct, they explain how data can uncover the real bottlenecks preventing growth and help practices make smarter decisions with their marketing, team, and systems. Drawing from years of experience working with implant practices across the country, they also share real-world examples of how simple metrics like missed calls, booking rates, and cost per call can have a significant impact on production and profitability. In this episode: • The three KPI categories every implant practice should be tracking • Why more marketing isn't always the answer to more implants • The hidden costs of missed calls and poor booking rates • How to identify the biggest bottleneck in your practice's growth • Why data removes the guesswork from improving performance • The metrics that matter most before a patient ever sits in the chair Whether you're a practice owner, office manager, Implant Treatment Coordinator, or part of the front office team, this episode will help you better understand how high-performing implant practices measure success and use data to drive continuous improvement. This is Part 1 of a two-part series on KPIs. In next week's bonus episode, Ryan and AJ dive deeper into the metrics that happen after the appointment is booked, including show rate, treatment acceptance, financing utilization, and realization rate; and explain how those numbers ultimately determine the long-term success of your implant program. #Dentistry #DentalPractice #PracticeGrowth #DentalMarketing #KPIs #BusinessMetrics #ImplantDentistry #DentalConsulting #DentalPodcast #CaseClosedPodcast #DentalEducation #Dentist 𝗖𝗢𝗡𝗡𝗘𝗖𝗧 𝗪𝗜𝗧𝗛 𝗨𝗦: TikTok: https://www.tiktok.com/@anothercaseclosed?_r=1&_t=ZT-95jIhqsfBld IG: https://www.instagram.com/caseclosedpodcast?igsh=MWNiamRkOGtoaDRpMA%3D%3D FB: https://www.facebook.com/people/Case-Closed-Podcast/61572569997289/?mibextid=wwXIfr&rdid=hKjJT1X3sQQN52PL&share_url=https%3A%2F%2Fwww.facebook.com%2Fshare%2F1BHXhZpZxn%2F%3Fmibextid%3DwwXIfr LISTEN AND SUBSCRIBE: Spotify: https://open.spotify.com/show/68eJvwrSyMcZiaqSWkVn5Z Apple Podcasts: https://podcasts.apple.com/us/podcast/case-closed-from-consult-to-crown/id1895032897 Amazon Music: https://music.amazon.com/podcasts/e8f9a507-aa03-4353-a928-a660f01a3bc1/case-closed-from-consult-to-crown REACH OUT TO US DIRECTLY: https://anothercaseclosed.com/ FREE IMPLANT READINESS ASSESSMENT QUIZ https://anothercaseclosed.com/quiz WANT TO GROW YOUR DENTAL PRACTICE? https://our-process.maxillamarketing.com/

The technical side of dentistry matters, but what patients remember most is how they're treated. In this episode of Case Closed: From Consult to Crown, Ryan Pritchard and AJ Davino are joined by Dr. Rami Nazarian to discuss one of the most overlooked drivers of treatment acceptance and long-term practice growth: chairside etiquette. From the moment a patient walks through the door to the way a doctor enters the operatory, every interaction shapes trust, confidence, and ultimately a patient's willingness to move forward with treatment. While clinical skill is essential, the patient experience is often what separates practices that simply provide dentistry from practices that build lifelong relationships. Drawing from years of experience owning, consulting for, and growing successful implant practices, Ryan, AJ, and Dr. Nazarian break down the small habits, communication techniques, and behavioral cues that can dramatically improve patient perception without changing a single clinical procedure. In this episode: • Why chairside etiquette directly impacts treatment acceptance • The small communication mistakes that quietly erode patient trust • How body language and first impressions influence patient confidence • Simple ways doctors and team members can create a more comfortable patient experience • Why consistency across the entire practice matters just as much as clinical excellence • How exceptional patient interactions lead to stronger referrals, better reviews, and long-term practice growth • The role every team member plays in creating a memorable patient experience • Practical strategies you can begin implementing immediately in your own practice Whether you're a practice owner, associate dentist, hygienist, dental assistant, office manager, or Implant Treatment Coordinator, this conversation offers practical insights that can help elevate every patient interaction and strengthen the culture of your practice. If you're looking to improve patient trust, increase treatment acceptance, and create an experience that patients genuinely remember, this episode is packed with actionable ideas you can put into practice right away. 𝗖𝗢𝗡𝗡𝗘𝗖𝗧 𝗪𝗜𝗧𝗛 𝗨𝗦: TikTok: https://www.tiktok.com/@anothercaseclosed?_r=1&_t=ZT-95jIhqsfBld IG: https://www.instagram.com/caseclosedpodcast?igsh=MWNiamRkOGtoaDRpMA%3D%3D FB: https://www.facebook.com/people/Case-Closed-Podcast/61572569997289/?mibextid=wwXIfr&rdid=hKjJT1X3sQQN52PL&share_url=https%3A%2F%2Fwww.facebook.com%2Fshare%2F1BHXhZpZxn%2F%3Fmibextid%3DwwXIfr LISTEN AND SUBSCRIBE: Spotify: https://open.spotify.com/show/68eJvwrSyMcZiaqSWkVn5Z Apple Podcasts: https://podcasts.apple.com/us/podcast/case-closed-from-consult-to-crown/id1895032897 Amazon Music: https://music.amazon.com/podcasts/e8f9a507-aa03-4353-a928-a660f01a3bc1/case-closed-from-consult-to-crown REACH OUT TO US DIRECTLY: https://anothercaseclosed.com/ FREE IMPLANT READINESS ASSESSMENT QUIZ https://anothercaseclosed.com/quiz WANT TO GROW YOUR DENTAL PRACTICE? https://our-process.maxillamarketing.com/

Can a small-town dental practice really become a $3 million practice? The data says absolutely. In this episode of Case Closed: From Consult to Crown, Ryan Pritchard and AJ Davino break down what they've learned after working with implant practices across the country, from towns with just over 1,000 people to larger suburban markets. Time and time again, they've seen one thing prove true: the size of your town doesn't determine the size of your practice. The practices that consistently grow aren't the ones with the biggest populations or the stiffest competition. They're the ones with the right systems, the right team, and a clear strategy for turning opportunities into production. Whether your office has five operatories or fifteen, success comes from maximizing every patient interaction, improving treatment acceptance, and creating an implant-focused practice built for sustainable growth. Using real examples from practices they've worked with and owned, Ryan and AJ explain why many small-town practices are actually positioned to outperform their big-city counterparts, and what separates the practices that plateau from the ones that continue to grow year after year. In this episode: • What it really takes to build a $3 million dental practice • Why small-town practices often have advantages that larger markets don't • How implant dentistry changes the growth potential of a general practice • Why treatment acceptance matters more than simply generating more leads • How to maximize every implant opportunity through better systems and patient communication • The importance of case mix, team structure, and clinical confidence • How to identify the real bottlenecks preventing practice growth • Why efficiency, not geography, is often the biggest driver of long-term success If your goal is to grow implant production, improve treatment acceptance, and build a more profitable dental practice, this episode provides a practical framework you can start applying immediately. Whether you're practicing in a rural community, a growing suburb, or anywhere in between, you'll walk away with actionable insights that can help unlock your practice's next stage of growth. 𝗖𝗢𝗡𝗡𝗘𝗖𝗧 𝗪𝗜𝗧𝗛 𝗨𝗦: TikTok: https://www.tiktok.com/@anothercaseclosed?_r=1&_t=ZT-95jIhqsfBld IG: https://www.instagram.com/caseclosedpodcast?igsh=MWNiamRkOGtoaDRpMA%3D%3D FB: https://www.facebook.com/people/Case-Closed-Podcast/61572569997289/?mibextid=wwXIfr&rdid=hKjJT1X3sQQN52PL&share_url=https%3A%2F%2Fwww.facebook.com%2Fshare%2F1BHXhZpZxn%2F%3Fmibextid%3DwwXIfr LISTEN AND SUBSCRIBE: Spotify: https://open.spotify.com/show/68eJvwrSyMcZiaqSWkVn5Z Apple Podcasts: https://podcasts.apple.com/us/podcast/case-closed-from-consult-to-crown/id1895032897 Amazon Music: https://music.amazon.com/podcasts/e8f9a507-aa03-4353-a928-a660f01a3bc1/case-closed-from-consult-to-crown REACH OUT TO US DIRECTLY: https://anothercaseclosed.com/ FREE IMPLANT READINESS ASSESSMENT QUIZ https://anothercaseclosed.com/quiz WANT TO GROW YOUR DENTAL PRACTICE? https://our-process.maxillamarketing.com/

How do successful dental practices continue growing when patients become more hesitant to spend? In this episode, Ryan Pritchard and AJ Davino tackle one of the biggest challenges facing dental practices today: navigating uncertainty. Whether it's economic slowdowns, changing buyer confidence, rising costs, seasonal fluctuations, or unexpected global events, practices that adapt are the ones that continue to grow. Drawing from decades of combined experience working with implant practices across the country, Ryan and AJ break down the strategies they've seen consistently separate thriving practices from struggling ones. They discuss why slowing demand doesn't necessarily mean fewer opportunities, how patient buying behavior shifts during uncertain times, and what offices can do to continue converting high-value treatment. The conversation also takes a fascinating look back at the pandemic shutdowns, sharing the unconventional strategies that helped practices continue generating implant revenue while many offices were forced to close their doors. From virtual consultations and creative patient communication to adjusting marketing and financing strategies in real time, the lessons learned remain just as relevant today. You'll also hear practical advice on: • How economic uncertainty changes patient decision-making • Why practices should offer multiple treatment options instead of a one-size-fits-all approach • How financing can dramatically improve treatment acceptance during slower markets • The seasonal trends that impact implant practices every year • Why marketing messaging should evolve as buyer confidence changes • How to recognize real market shifts instead of relying on gut instinct • Why patient experience becomes your biggest competitive advantage when people are spending more cautiously Whether you're an implant dentist, practice owner, office manager, or implant treatment coordinator, this episode is packed with practical strategies you can implement immediately to help your practice remain resilient, adaptable, and profitable regardless of what's happening in the economy. 𝗖𝗢𝗡𝗡𝗘𝗖𝗧 𝗪𝗜𝗧𝗛 𝗨𝗦: TikTok: https://www.tiktok.com/@anothercaseclosed?_r=1&_t=ZT-95jIhqsfBld IG: https://www.instagram.com/caseclosedpodcast?igsh=MWNiamRkOGtoaDRpMA%3D%3D FB: https://www.facebook.com/people/Case-Closed-Podcast/61572569997289/?mibextid=wwXIfr&rdid=hKjJT1X3sQQN52PL&share_url=https%3A%2F%2Fwww.facebook.com%2Fshare%2F1BHXhZpZxn%2F%3Fmibextid%3DwwXIfr LISTEN AND SUBSCRIBE: Spotify: https://open.spotify.com/show/68eJvwrSyMcZiaqSWkVn5Z Apple Podcasts: https://podcasts.apple.com/us/podcast/case-closed-from-consult-to-crown/id1895032897 Amazon Music: https://music.amazon.com/podcasts/e8f9a507-aa03-4353-a928-a660f01a3bc1/case-closed-from-consult-to-crown REACH OUT TO US DIRECTLY: https://anothercaseclosed.com/ FREE IMPLANT READINESS ASSESSMENT QUIZ https://anothercaseclosed.com/quiz WANT TO GROW YOUR DENTAL PRACTICE? https://our-process.maxillamarketing.com/

In this episode, Ryan Pritchard and AJ Davino are joined by Maxilla Marketing President and Senior Account Manager Tyler Holmes to break down some of the biggest myths surrounding dental implant marketing and explain what actually drives sustainable practice growth. Tyler has nearly 10 years of experience in the dental/marketing industry and has worked with dental practices and their staffs in every corner of the country. He has seen it all. The truth is, successful implant marketing isn't just about making the phone ring. It's about everything that happens after the phone rings. The team discusses why many practices mistakenly blame their marketing, how to identify the real bottlenecks in the patient journey, and the systems that separate high-performing implant practices from everyone else. In this episode: Why "marketing doesn't work" is usually the wrong conclusion The biggest mistakes practices make after generating leads How phone calls, scheduling, case acceptance, and follow-up impact ROI Why tracking the right KPIs is critical to growth The role of an Implant Treatment Coordinator in maximizing case acceptance Why patient experience matters more than marketing alone Common marketing myths about AI, social media, and traditional advertising How elite implant practices consistently outperform their competitors Whether you're placing a handful of implants each month or trying to build a thriving implant center, this conversation will help you identify what's actually holding your practice back. 🎙️ Case Closed: From Consult to Crown is the podcast for dentists and dental teams looking to grow the implant side of their practice through better systems, better marketing, and better patient experiences. Subscribe for new episodes covering implant dentistry, practice growth, leadership, marketing, and real-world strategies that help practices place more implants. CONTACT TYLER HOLMES 585-200-4921 tyler@maxillamarketing.com REACH OUT TO US DIRECTLY https://anothercaseclosed.com/ FREE IMPLANT READINESS ASSESSMENT QUIZ https://anothercaseclosed.com/quiz WANT TO GROW YOUR DENTAL PRACTICE? https://our-process.maxillamarketing.com/ 𝗖𝗢𝗡𝗡𝗘𝗖𝗧 𝗪𝗜𝗧𝗛 𝗨𝗦: TikTok: https://www.tiktok.com/@anothercasecl... IG: https://www.instagram.com/caseclosedp... FB: https://www.facebook.com/people/Case-... 𝗖𝗢𝗡𝗡𝗘𝗖𝗧 𝗪𝗜𝗧𝗛 𝗨𝗦: TikTok: https://www.tiktok.com/@anothercaseclosed?_r=1&_t=ZT-95jIhqsfBld IG: https://www.instagram.com/caseclosedpodcast?igsh=MWNiamRkOGtoaDRpMA%3D%3D FB: https://www.facebook.com/people/Case-Closed-Podcast/61572569997289/?mibextid=wwXIfr&rdid=hKjJT1X3sQQN52PL&share_url=https%3A%2F%2Fwww.facebook.com%2Fshare%2F1BHXhZpZxn%2F%3Fmibextid%3DwwXIfr LISTEN AND SUBSCRIBE: Spotify: https://open.spotify.com/show/68eJvwrSyMcZiaqSWkVn5Z Apple Podcasts: https://podcasts.apple.com/us/podcast/case-closed-from-consult-to-crown/id1895032897 Amazon Music: https://music.amazon.com/podcasts/e8f9a507-aa03-4353-a928-a660f01a3bc1/case-closed-from-consult-to-crown REACH OUT TO US DIRECTLY: https://anothercaseclosed.com/ FREE IMPLANT READINESS ASSESSMENT QUIZ https://anothercaseclosed.com/quiz WANT TO GROW YOUR DENTAL PRACTICE? https://our-process.maxillamarketing.com/

In Episode 4 of Case Closed: From Consult to Crown, Ryan Pritchard and AJ Davino build the ultimate implant-driven dental team: fantasy draft style. Instead of drafting athletes, they draft the key roles that make a dental implant practice successful, including the lead implantologist, Implant Treatment Coordinator, front desk, hygienist, office manager, associate dentist, marketing, billing, dental assistant, and in-house lab. The rules are simple: every drafted role becomes elite, while the roles left behind stay as industry-average. That forces Ryan and AJ to debate which positions matter most when building a high-performing implant practice. Packaged in a fun format, this episode's conversation highlights an important point: that dental implant growth is not just about the doctor. Every part of the team affects the patient experience, case acceptance, production, follow-up, and overall practice performance. Ryan and AJ discuss why a great implantologist matters, why the ITC is often the most important support role, how marketing creates opportunity, why the front desk can make or break new patient flow, and why strong systems only work when the right people are executing them. They also break down the hidden value of roles that often get overlooked, including hygiene, billing, dental assistants, office managers, and even the in-house lab. Topics discussed: • Building the perfect dental implant practice team • Why implant growth is a team effort • The role of the lead implantologist • Why the Dental Implant Treatment Coordinator is so important • How front desk performance impacts case acceptance • Why hygiene can be the “tip of the spear” for implant opportunities • The importance of marketing and qualified demand • Why billing and insurance systems affect profitability • The value of a strong office manager • How dental assistants support patient confidence • Whether an in-house lab can become a true advantage • Why one weak link can hold back the entire practice • How elite systems and elite people create real growth By the end of the episode, Ryan and AJ also come together to choose their ultimate starting five for an implant-driven dental office. If you’re a dentist trying to place more dental implants, build a stronger team, or understand what roles matter most inside a high-performing practice, this episode gives a practical and entertaining look at what it really takes to build the perfect implant team. 𝗖𝗢𝗡𝗡𝗘𝗖𝗧 𝗪𝗜𝗧𝗛 𝗨𝗦: TikTok: https://www.tiktok.com/@anothercasecl... IG: https://www.instagram.com/caseclosedp... FB: https://www.facebook.com/people/Case-... REACH OUT TO US DIRECTLY: https://anothercaseclosed.com/ WANT TO GROW YOUR DENTAL PRACTICE? https://our-process.maxillamarketing.com/ 𝗖𝗢𝗡𝗡𝗘𝗖𝗧 𝗪𝗜𝗧𝗛 𝗨𝗦: TikTok: https://www.tiktok.com/@anothercaseclosed?_r=1&_t=ZT-95jIhqsfBld IG: https://www.instagram.com/caseclosedpodcast?igsh=MWNiamRkOGtoaDRpMA%3D%3D FB: https://www.facebook.com/people/Case-Closed-Podcast/61572569997289/?mibextid=wwXIfr&rdid=hKjJT1X3sQQN52PL&share_url=https%3A%2F%2Fwww.facebook.com%2Fshare%2F1BHXhZpZxn%2F%3Fmibextid%3DwwXIfr LISTEN AND SUBSCRIBE: Spotify: https://open.spotify.com/show/68eJvwrSyMcZiaqSWkVn5Z Apple Podcasts: https://podcasts.apple.com/us/podcast/case-closed-from-consult-to-crown/id1895032897 Amazon Music: https://music.amazon.com/podcasts/e8f9a507-aa03-4353-a928-a660f01a3bc1/case-closed-from-consult-to-crown REACH OUT TO US DIRECTLY: https://anothercaseclosed.com/ FREE IMPLANT READINESS ASSESSMENT QUIZ https://anothercaseclosed.com/quiz WANT TO GROW YOUR DENTAL PRACTICE? https://our-process.maxillamarketing.com/

In Episode 3 of Case Closed: From Consult to Crown, Ryan Pritchard and AJ Davino break down one of the most overlooked roles in implant dentistry: the Implant Treatment Coordinator. From case acceptance and patient communication to financing, expectations, and follow-up, the ITC often becomes the difference between an implant office that stays stagnant and one that truly scales. Ryan and AJ discuss why most offices either misunderstand the role entirely or fail to dedicate the right person to it. They also explain why the best ITCs are not “salespeople,” but patient advocates who help people move forward with life-changing treatment. Topics discussed: • What an Implant Treatment Coordinator actually does • Why most implant offices never scale without one • The personality traits that make a great ITC • Why patient trust matters more than “selling” • Financing conversations and case acceptance • The difference between average and elite coordinators • Why some practices stay stuck despite strong marketing • Real examples of growth after implementing the role • Hiring for personality vs. dental experience • How expectations shape the patient experience If you’re a dentist placing implants, building an implant-driven practice, or trying to improve case acceptance, this episode explains why the right coordinator may be the most important hire you ever make. REACH OUT TO US DIRECTLY https://anothercaseclosed.com/ FREE IMPLANT READINESS ASSESSMENT QUIZ https://anothercaseclosed.com/quiz WANT TO GROW YOUR DENTAL PRACTICE? https://our-process.maxillamarketing.com/ 𝗖𝗢𝗡𝗡𝗘𝗖𝗧 𝗪𝗜𝗧𝗛 𝗨𝗦: TikTok: https://www.tiktok.com/@anothercasecl... IG: https://www.instagram.com/caseclosedp... FB: https://www.facebook.com/people/Case-... 𝗖𝗢𝗡𝗡𝗘𝗖𝗧 𝗪𝗜𝗧𝗛 𝗨𝗦: TikTok: https://www.tiktok.com/@anothercaseclosed?_r=1&_t=ZT-95jIhqsfBld IG: https://www.instagram.com/caseclosedpodcast?igsh=MWNiamRkOGtoaDRpMA%3D%3D FB: https://www.facebook.com/people/Case-Closed-Podcast/61572569997289/?mibextid=wwXIfr&rdid=hKjJT1X3sQQN52PL&share_url=https%3A%2F%2Fwww.facebook.com%2Fshare%2F1BHXhZpZxn%2F%3Fmibextid%3DwwXIfr LISTEN AND SUBSCRIBE: Spotify: https://open.spotify.com/show/68eJvwrSyMcZiaqSWkVn5Z Apple Podcasts: https://podcasts.apple.com/us/podcast/case-closed-from-consult-to-crown/id1895032897 Amazon Music: https://music.amazon.com/podcasts/e8f9a507-aa03-4353-a928-a660f01a3bc1/case-closed-from-consult-to-crown REACH OUT TO US DIRECTLY: https://anothercaseclosed.com/ FREE IMPLANT READINESS ASSESSMENT QUIZ https://anothercaseclosed.com/quiz WANT TO GROW YOUR DENTAL PRACTICE? https://our-process.maxillamarketing.com/

In Episode 2 of Case Closed: From Consult to Crown, Ryan Pritchard and AJ Davino tackle one of the most misunderstood and underutilized systems in implant dentistry: financing. From real-world stories inside implant-driven practices to the psychology behind affordability and case acceptance, this episode breaks down why financing is often the difference between a patient moving forward with treatment or walking out the door. Ryan and AJ discuss: • Why financing is not “selling.” It is helping patients afford care • The biggest financing mistakes dental offices make • Why “we have financing” and “we actually use financing” are two very different things • The role of the implant treatment coordinator in case acceptance • Waterfall financing and why multiple lending options matter • Why some patients choose financing even when they have the cash • The dangers of loan stacking and poor financing ethics • Why many offices unintentionally talk patients out of treatment • Real stories of offices dramatically increasing implant production through better financing systems The guys also explore patient psychology, treatment presentation, consultation flow, and why affordability conversations should happen privately and professionally instead of at the front desk or in the waiting room. Whether you’re a dentist, treatment coordinator, office manager, or part of an implant-focused team, this conversation offers practical insights into improving patient experience while increasing case acceptance the right way. 🎙 Hosted by Ryan Pritchard and AJ Davino 📍 New episodes every other week REACH OUT TO US DIRECTLY https://anothercaseclosed.com/ FREE IMPLANT READINESS ASSESSMENT QUIZ https://anothercaseclosed.com/quiz WANT TO GROW YOUR DENTAL PRACTICE? https://our-process.maxillamarketing.com/ 𝗖𝗢𝗡𝗡𝗘𝗖𝗧 𝗪𝗜𝗧𝗛 𝗨𝗦: TikTok: https://www.tiktok.com/@anothercasecl... IG: https://www.instagram.com/caseclosedp... FB: https://www.facebook.com/people/Case-... 𝗖𝗢𝗡𝗡𝗘𝗖𝗧 𝗪𝗜𝗧𝗛 𝗨𝗦: TikTok: https://www.tiktok.com/@anothercaseclosed?_r=1&_t=ZT-95jIhqsfBld IG: https://www.instagram.com/caseclosedpodcast?igsh=MWNiamRkOGtoaDRpMA%3D%3D FB: https://www.facebook.com/people/Case-Closed-Podcast/61572569997289/?mibextid=wwXIfr&rdid=hKjJT1X3sQQN52PL&share_url=https%3A%2F%2Fwww.facebook.com%2Fshare%2F1BHXhZpZxn%2F%3Fmibextid%3DwwXIfr LISTEN AND SUBSCRIBE: Spotify: https://open.spotify.com/show/68eJvwrSyMcZiaqSWkVn5Z Apple Podcasts: https://podcasts.apple.com/us/podcast/case-closed-from-consult-to-crown/id1895032897 Amazon Music: https://music.amazon.com/podcasts/e8f9a507-aa03-4353-a928-a660f01a3bc1/case-closed-from-consult-to-crown REACH OUT TO US DIRECTLY: https://anothercaseclosed.com/ FREE IMPLANT READINESS ASSESSMENT QUIZ https://anothercaseclosed.com/quiz WANT TO GROW YOUR DENTAL PRACTICE? https://our-process.maxillamarketing.com/

Case Closed: From Consult to Crown | Episode 1 — From Dental Consultants to Owners Welcome to the very first episode of Case Closed: From Consult to Crown, the podcast built specifically for the general dentist who wants to grow their practice through implant dentistry, without losing sight of what matters most: the patient. Your hosts, Ryan Pritchard (founder of Maxilla Marketing and Crown Dental Group) and AJ Davino (founder of Dental Plant, Inc. and former treatment coordinator extraordinaire), bring a combined 25 years of hands-on dental industry experience to the mic. They've consulted in hundreds, if not thousands, of dental offices across the country, and now they've taken the ultimate leap: they actually own dental practices themselves. And that changes everything. The Philosophy Behind It All Their mission isn't just about making money, though they've turned more than a few non-millionaires into millionaires. It's about growing implant revenue while putting the patient genuinely first. Their ten-word guiding principle: "Grow your general practice with implants without leaving the patient behind." Why They Started Buying Dental Offices It started on an American Airlines flight when AJ casually floated the idea of just owning the offices they consulted for. Ryan thought it was insane... until the plane landed and he was already convinced. Hear how their first acquisition, a solo-doctor practice doing $817K per year, became a $1.7 million operation in under a year, and how their second acquisition went from $1.8M to $3.2M. The Implant Treatment Coordinator and Why This Role Is Everything AJ makes the case that the real consult isn't about convincing a patient they want treatment. By the time they're in your chair, they already want it. The consult is about helping them figure out how to afford it. That distinction is everything, and it requires a dedicated, skilled, empathetic person in that seat. AJ also shares why he hired an ITC straight out of the luxury automotive industry and why that unconventional decision turned out to be one of his best. Lessons They Didn't Expect to Learn as Owners Ryan and AJ get refreshingly honest about what humbled them once they were actually running offices. Staff culture is harder to shift than they thought. New systems trigger real resistance. They've developed a whole new appreciation for why dentists don't always do what consultants tell them. AJ's Adventures From time to time on this podcast, AJ will share a story from life on the road. This episode he tells the tale of a cramped coach seat, an onboarding document with some very questionable dental personality profiling, and a fourth-year dental student sitting right next to him reading every word of it. Awkward doesn't begin to cover it. Whether you're a solo GP who's been curious about adding implants, a practice owner whose marketing works but cases aren't closing, or a dentist tired of having nobody to talk to about the business side of running your office, Case Closed is exactly what you've been missing. New episodes drop biweekly. Subscribe and never miss a conversation. Case Closed: From Consult to Crown is hosted by Ryan Pritchard of Maxilla Marketing and Crown Dental Group, and AJ Davino of Dental Plant, Inc. REACH OUT TO US DIRECTLY https://anothercaseclosed.com/ FREE IMPLANT READINESS ASSESSMENT QUIZ https://anothercaseclosed.com/quiz WANT TO GROW YOUR DENTAL PRACTICE? https://our-process.maxillamarketing.com/ 𝗖𝗢𝗡𝗡𝗘𝗖𝗧 𝗪𝗜𝗧𝗛 𝗨𝗦: TikTok: https://www.tiktok.com/@anothercasecl... IG: https://www.instagram.com/caseclosedp... FB: https://www.facebook.com/people/Case-... 𝗖𝗢𝗡𝗡𝗘𝗖𝗧 𝗪𝗜𝗧𝗛 𝗨𝗦: TikTok: https://www.tiktok.com/@anothercaseclosed?_r=1&_t=ZT-95jIhqsfBld IG: https://www.instagram.com/caseclosedpodcast?igsh=MWNiamRkOGtoaDRpMA%3D%3D FB: https://www.facebook.com/people/Case-Closed-Podcast/61572569997289/?mibextid=wwXIfr&rdid=hKjJT1X3sQQN52PL&share_url=https%3A%2F%2Fwww.facebook.com%2Fshare%2F1BHXhZpZxn%2F%3Fmibextid%3DwwXIfr LISTEN AND SUBSCRIBE: Spotify: https://open.spotify.com/show/68eJvwrSyMcZiaqSWkVn5Z Apple Podcasts: https://podcasts.apple.com/us/podcast/case-closed-from-consult-to-crown/id1895032897 Amazon Music: https://music.amazon.com/podcasts/e8f9a507-aa03-4353-a928-a660f01a3bc1/case-closed-from-consult-to-crown REACH OUT TO US DIRECTLY: https://anothercaseclosed.com/ FREE IMPLANT READINESS ASSESSMENT QUIZ https://anothercaseclosed.com/quiz WANT TO GROW YOUR DENTAL PRACTICE? https://our-process.maxillamarketing.com/

This is a short preview of Case Closed, a new podcast hosted by Ryan Pritchard and AJ Davino. Ryan and AJ share a glimpse into the conversations and real-world scenarios that will define the show. After transitioning from consultants to dental practice owners, they now operate inside the same types of implant-driven practices they have spent years advising. Case Closed focuses on what actually happens inside growing dental offices. Not theory, not surface-level advice, but real execution, real breakdowns, and real decisions that impact case acceptance, production, and growth. This first look highlights what's to come on future episodes - soon on all major platforms. 𝗖𝗢𝗡𝗡𝗘𝗖𝗧 𝗪𝗜𝗧𝗛 𝗨𝗦: TikTok: https://www.tiktok.com/@anothercaseclosed?_r=1&_t=ZT-95jIhqsfBld IG: https://www.instagram.com/caseclosedpodcast?igsh=MWNiamRkOGtoaDRpMA%3D%3D FB: https://www.facebook.com/people/Case-Closed-Podcast/61572569997289/?mibextid=wwXIfr&rdid=hKjJT1X3sQQN52PL&share_url=https%3A%2F%2Fwww.facebook.com%2Fshare%2F1BHXhZpZxn%2F%3Fmibextid%3DwwXIfr LISTEN AND SUBSCRIBE: Spotify: https://open.spotify.com/show/68eJvwrSyMcZiaqSWkVn5Z Apple Podcasts: https://podcasts.apple.com/us/podcast/case-closed-from-consult-to-crown/id1895032897 Amazon Music: https://music.amazon.com/podcasts/e8f9a507-aa03-4353-a928-a660f01a3bc1/case-closed-from-consult-to-crown REACH OUT TO US DIRECTLY: https://anothercaseclosed.com/ FREE IMPLANT READINESS ASSESSMENT QUIZ https://anothercaseclosed.com/quiz WANT TO GROW YOUR DENTAL PRACTICE? https://our-process.maxillamarketing.com/