The Veterinary Culture Lab

In this episode of The Veterinary Culture Lab , Andi and Josh explore a surprising question: what if the goal of wellbeing isn’t to eliminate adversity—but to help people navigate it well? Grounded in research examining how cumulative lifetime adversity influences our response to future stress, this conversation explores an unexpected finding: people who had experienced moderate adversity showed more resilient responses to new stressors than those who had experienced either very little or very high adversity. From supporting versus rescuing to the role of leaders, teams, and workplace systems, Andi and Josh unpack what this research means for veterinary medicine—and how we can help inevitable challenges become opportunities for learning and growth rather than simply another source of burnout. You’ll hear: What research tells us about the relationship between adversity and resilience Why eliminating every challenge may not actually be the goal The difference between supporting someone and rescuing them Why resilience shouldn’t be treated as an individual responsibility How leaders and teams can help people process difficult experiences together Practical ways to create challenge that builds confidence without tipping into overload Veterinary medicine will never be adversity-free. But while we can’t always change the challenges people face, we can shape what surrounds them—because culture renovation isn’t about eliminating adversity. It’s about making sure people don’t face it alone. Resource Links: Episode Article: Title: An Upside to Adversity? Moderate Cumulative Lifetime Adversity Is Associated With Resilient Responses in the Face of Controlled Stressors Authors:Mark D. Seery, Raphael J. Leo, Shannon P. Lupien, Cheryl L. Kondrak, and Jessica L. Almonte DOI: 10.1177/0956797612469210 Flourish Academy - Resilience courses for leaders and teams Florida Man This Week - Batman What Do You Think? Reach out to us and let us know at Info@flourish.vet Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps 00:00 Adversity Chat 05:24 Wellbeing And Stress 07:35 Would You Erase Hardship 11:48 Study Setup And Methods 16:24 Moderate Adversity Wins 19:08 Leaders Shape Resilience 22:20 Support Versus Rescue 30:08 Debriefs And Mastery 35:02 Coaching After Failure 38:51 Resilience Training Plug 41:10 Florida Man Finale 42:39 Wrap Up And Goodbye Something's not working in vet med. You know it. We know it. So, let's actually talk about it. Share your voice in this 5 min. anonymous survey. We want to hear from you. CLICK HERE TO ACCESS THE SURVEY

In this episode of The Veterinary Culture Lab, Andi and Josh explore one of the most inevitable—and emotionally charged—parts of veterinary medicine: mistakes. Grounded in research on error management culture, psychological capital, job satisfaction, and wellbeing, this conversation examines why the way a team responds to mistakes may be just as important as the mistakes themselves. Rather than asking how to eliminate every error, the research encourages a different question: What kind of culture do we create when mistakes happen? Through personal stories, practical leadership strategies, and evidence-based discussion, Andi and Josh explore how our responses to mistakes shape trust, learning, resilience, and the willingness to speak up in the future. You'll hear: What the research reveals about error management culture and its relationship to wellbeing Why mistakes are powerful cultural moments that shape trust, learning, and psychological safety The difference between an error prevention culture and an error management culture Practical strategies to replace blame with curiosity, learning, and accountability How leaders and team members can create environments where people recover, grow, and continue contributing after mistakes Whether you lead a veterinary team or simply want to help create a healthier workplace, this episode offers a hopeful, science-backed perspective on turning inevitable mistakes into opportunities for stronger cultures, better learning, and more resilient teams. Resource Links Episode Article: Title Embracing Errors at Work – How Error Management Culture, Psychological Capital, and Job Satisfaction Relate to Individual Well-Being: Authors: Birgit Stephan, Matthias F. C. Hudecek, Dieter Frey, Eva Lermer DOI: https://doi.org/10.1007/s41042-025-00265-7 Flourish Academy - Certificate in Positive Veterinary Leadership Florida Man This Week - Bank Mistake Reef Retreat What Do You Think? Reach out to us and let us know at Info@flourish.vet Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps: 00:00 Mistakes Shape Culture 08:42 Lessons From Leadership 16:16 Culture Gets Smarter or Scarier 17:16 Paper and Key Concepts 21:01 Study Design and Findings 24:32 Coddling vs Correction 26:17 Why Leaders Struggle 35:33 Curiosity Not Blame 40:33 Recovery Pathway After Errors 43:27 Choose What Teams Learn 43:57 Florida Man Something's not working in vet med. You know it. We know it. So, let's actually talk about it. Share your voice in this 5 min. anonymous survey. We want to hear from you. CLICK HERE TO ACCESS THE SURVEY

In this episode of The Veterinary Culture Lab, Andi and Josh explore what happens when a lifelong passion becomes a profession—and why loving horses alone is not enough to sustain a career in equine medicine. Grounded in recent international research on employee engagement and work satisfaction in equine veterinary professionals, this conversation examines the workplace factors that help passionate people remain engaged, fulfilled, and committed to the profession. The study identifies four key drivers of engagement: pride and purpose, company culture and leadership, working conditions and compensation, and team culture and learning opportunities. From stories about growing up as "horse kids" to conversations about identity, autonomy, mentorship, and meaningful work, Andi and Josh explore why equine medicine is both uniquely rewarding and uniquely vulnerable to sustainability challenges. Together, they unpack practical culture renovation strategies that help leaders create workplaces where passionate professionals can continue doing the work they love—without losing themselves in the process. You will hear: Why equine veterinary professionals often identify as "horse kids" long before becoming veterinary professionals What new international research reveals about engagement and work satisfaction in equine medicine The four workplace factors that most strongly influence sustainable equine careers Why autonomy, mentorship, and learning opportunities matter more than many leaders realize How aligning personal values with organizational values can strengthen engagement Practical culture renovation ideas that support meaningful, sustainable careers for the entire veterinary team This episode is an invitation to rethink sustainability—not as asking passionate people to care less, but as intentionally creating cultures that allow them to keep caring for the work, their patients, and their own horses for years to come. Resource Links: Episode Article Title: Engage and Enjoy: Investigating Predictors of Employee Engagement and Work Satisfaction in Equine Veterinary Professionals Authors: Yteke Elte, Kate Acton, Jessica Martin, Mirjam Nielen, René van Weeren, & Inga Wolframm DOI:10.3389/fvets.2023.1036388 The Flourish Academy Salt Creek VH - Daycare Solution AVMA article TVCL Episode 18 - Work ethic isn't dead Florida Woman This Week - Horse DUI What Do You Think? Reach out to us and let us know at Info@flourish.vet Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps: 00:00 Welcome and weather 06:02 Horse People Identity 11:53 Passion And Exploitation 13:54 Study Overview And Scope 17:45 Four Engagement Drivers 23:17 Culture Keeps People 24:52 The Dark Side of Calling 27:38 Systems That Support Boundaries 30:30 Autonomy Versus Micromanagement 33:35 Career Stages and Balance 37:06 Culture Renovation Playbook 41:09 Values Alignment in Practice 44:58 Wrap Up and Florida Headline Something's not working in vet med. You know it. We know it. So, let's actually talk about it. Share your voice in this 5 min. anonymous survey. We want to hear from you. CLICK HERE TO ACCESS THE SURVEY

In this episode of The Veterinary Culture Lab , Andi and Josh explore a deceptively simple question: what actually keeps people engaged at work? Grounded in research on positive leadership, workplace climate, and employee engagement, this conversation unpacks how the everyday interactions between people shape motivation, burnout, and the decision to stay—or leave. Because it turns out that engagement is not something people bring with them to work each day. It is something that is continuously influenced by the culture around them. From recognition and communication to connection and purpose, this episode highlights how workplace climate is built one interaction at a time. And while leaders certainly play a role, the findings suggest that creating an engaging workplace is not reserved for those with titles—everyone contributes to the environment people experience each day. You’ll hear: • What the research reveals about the relationship between workplace climate, burnout, and engagement • Why motivation is often a cultural outcome rather than an individual responsibility • How small moments of recognition, connection, and support shape the employee experience • The concept of relational reserves and why strong workplace relationships matter during difficult times • Practical ways every member of the veterinary team can help create a workplace people want to be part of Whether you are leading a team, supporting your coworkers, or simply trying to make work a little better for the people around you, this episode offers an evidence-based and hopeful perspective on what keeps people engaged—and how culture influences that more than we might think. Resource Links: Episode Article: Title: Self-Determination Theory and Workplace Outcomes: A Meta-Analysis Authors:Martin S. Hagger & Kaylyn McAnally Star DOI: https://doi.org/10.1002/smi.70151 Flourish Academy - Certificate in Positive Veterinary Leadership Florida Man This Week - Scuba “Lead To Thrive” by: Josh Vaisman What Do You Think? Reach out to us and let us know at Info@flourish.vet Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps: 03:01 Meaningful Work Not Enough 08:30 Self Determination Theory Paper 11:15 Core Needs Explained 13:17 Meta Analysis Findings 15:16 Takeaway Purpose Limits 19:25 Takeaway Pressure Costs 27:03 Takeaway Leaders Matter 28:40 Action Steps for Leaders 30:50 Auditing Needs in Decisions 33:51 Andi Adds Feedback Loops 36:40 Key Lesson Recap 38:47 Florida Man Something's not working in vet med. You know it. We know it. So, let's actually talk about it. Share your voice in this 5 min. anonymous survey. We want to hear from you. CLICK HERE TO ACCESS THE SURVEY

In this episode of The Veterinary Culture Lab , Andi and Josh explore a powerful and deeply human question: what helps veterinary professionals stay emotionally connected to meaningful work — even when the work itself is hard? Grounded in research on compassion satisfaction, resilience, psychological distress, and life satisfaction, this conversation unpacks the idea that wellbeing in veterinary medicine is not just about reducing burnout. It is also about understanding the emotional protection that can come from helping others, contributing to a team, and experiencing moments of meaning and impact in everyday practice life. You’ll hear: What “compassion satisfaction” actually means — and why it matters in veterinary medicine Why meaningful work can feel both emotionally exhausting and deeply fulfilling at the same time The surprising role compassion satisfaction may play in protecting wellbeing How veterinary culture sometimes unintentionally rewards self-sacrifice Practical ways teams and leaders can build cultures that support meaning, contribution, and connection Whether you are a veterinary technician, assistant, veterinarian, manager, student, CSR, or practice owner, this episode offers a science-backed and deeply relatable look at how meaningful work, human connection, and healthy culture can help sustain the people doing this important work. Because compassion satisfaction is not just something veterinary professionals stumble into. It is something healthy cultures can help create. Resource Links: Episode Article: Title: Life satisfaction, psychological distress, compassion satisfaction and resilience: when the pleasure of helping others protects veterinary staff from emotional suffering Authors: Maria Manuela Peixoto and Olga Cunha DOI: https://doi.org/10.1007/s11259-024-10510-0 Blend Vet Florida Man This Week - Kitten Club What Do You Think? Reach out to us and let us know at Info@flourish.vet Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps: 01:53 Vet Med Paradox 04:04 Boulder Cat Case 15:06 Study Focus and Variables 16:33 Compassion Satisfaction Explained 17:41 Key Findings and Shock Absorbers 23:55 When Meaning Gets Weaponized 26:39 Building Healthier Systems 37:54 Wrap Up and Florida Man Something's not working in vet med. You know it. We know it. So, let's actually talk about it. Share your voice in this 5 min. anonymous survey. We want to hear from you. CLICK HERE TO ACCESS THE SURVEY

In this episode of The Veterinary Culture Lab , Andi and Josh explore what actually makes people stay in veterinary workplaces during difficult times—and why communication may be one of the most powerful retention tools we have. Grounded in research on positive communication and The Great Resignation , this conversation unpacks how transparency, flexibility, support, and trust shape the way veterinary professionals experience stress, crisis, and connection at work. Because it turns out—people do not just remember the hard days…they remember how those hard days felt, and who they felt them with. From COVID leadership lessons to everyday “mini-crises” inside veterinary hospitals, this episode highlights how communication is not just something teams do —it becomes part of the culture itself. And when leaders and coworkers communicate with honesty, humanity, and care, resilience becomes something people build together instead of carrying alone. You’ll hear: • Why positive communication plays a major role in employee retention • What veterinary teams remember most during stressful or uncertain moments • How transparency and flexibility strengthen trust during crisis • Why “micro moments” of support can shape workplace culture over time • How structuration theory explains the way communication creates culture • Why most veterinary communication training misses the other 98% of workplace conversations • Practical ways leaders and teams can create cultures people actually want to stay in Whether you are leading through uncertainty, navigating a difficult season with your team, or simply trying to create a workplace where people feel supported and valued, this episode offers a practical and hopeful look at how communication shapes culture—and why the way we talk to each other during hard times matters more than we think. Resource Links: Episode Article: Title: The Structuration of Positive Communication Experiences: The Case of the Great Resignation Authors: Elizabeth A. Williams , Jennifer S. Linvill, Emeline Ojeda-Hecht, Meghan R. Cosgrove,Autumn Buzzetta, and Abby Konkel DOI: 10.1177/23294884241263553 Flourish Academy - Certificate in Cultivating Positive Team Communication Florida Man This Week - Cats What Do You Think? Reach out to us and let us know at Info@flourish.vet Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps: 00:00 Welcome and Catch Up 06:17 Leading Through COVID 14:58 Study Overview and Methods 21:36 Key Findings Positive Communication 23:12 Why Leaders Struggle to Be Transparent 25:41 Flexibility Builds Trust 26:47 Flexibility Builds Culture 32:35 Everyone Shapes Culture 48:09 Florida Man Finale Something's not working in vet med. You know it. We know it. So, let's actually talk about it. Share your voice in this 5 min. anonymous survey. We want to hear from you. CLICK HERE TO ACCESS THE SURVEY

In this episode of The Veterinary Culture Lab , Andi and Josh explore a hopeful but important question: what if veterinary medicine already has many of the ingredients needed for people and teams to thrive? Grounded in research on meaningful work, burnout, resilience, leadership, and workplace wellbeing, this conversation challenges the idea that vet med is fundamentally broken. Instead, the episode explores how purpose, connection, growth, and supportive culture already exist within the profession — and what leaders can do to intentionally build environments where those strengths can flourish. You’ll hear: Why meaningful work is one of the strongest protective factors against burnout How leadership behaviors shape engagement, trust, and workplace wellbeing The role autonomy, connection, and recognition play in helping teams thrive Why resilience is not just an individual responsibility What veterinary technicians and nurses say they actually need from workplaces How poor culture quietly erodes even deeply passionate teams Practical ways leaders can strengthen thriving without waiting for a complete overhaul Why vet med may not need saving nearly as much as it needs renovation Whether you are a veterinary technician, assistant, veterinarian, manager, student, or practice owner, this episode offers a science-backed and deeply human look at what thriving can realistically look like in veterinary medicine. Because thriving in vet med is not about finding brand-new ingredients. It is about finally learning how to use the ones we already have. Resource Links: Episode Article: Title: The Life of Meaning: A model of the Positive Contribution to Well-Being from Veterinary Work. Authors:Martin Cake, Melinda Ball, Naomi Bickly, and David Bartram DOI: https://utppublishing.com/doi/pdf/10.3138/jvme.1014-097R1 Colorado Avalanche - Glass Breaking Info The Veterinary Culture Lab - Ep. 001 North of Neutral: why positive psychology matters in vet med Florida Man This Week - Toilet Paper Rosel What Do You Think? Reach out to us and let us know at Info@flourish.vet Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps: 00:29 Late Night Hockey 09:35 Hard Versus Meaningful 13:06 Why We Focus Negative 18:23 COVID Client Bias 22:00 Research Review 23:56 Meaningful Vet Work 24:51 Eudaimonic Wellbeing 26:22 Drivers of Thriving 27:23 Stress Satisfaction Paradox 32:06 Wellbeing Garden Metaphor 35:39 Cultivation Over Balance 37:32 Make Meaning Visible Something's not working in vet med. You know it. We know it. So, let's actually talk about it. Share your voice in this 5 min. anonymous survey. We want to hear from you. CLICK HERE TO ACCESS THE SURVEY

In this episode of The Veterinary Culture Lab , Andi and Josh explore a question that hits a nerve for many veterinary professionals: why does feedback so often feel threatening instead of helpful? Grounded in brand-new veterinary research on psychological safety, communication quality, and turnover intention, this episode unpacks how the way feedback is delivered can shape trust, team culture, and whether people choose to stay in a practice long term. Rather than treating feedback as simply correcting mistakes, this conversation reframes feedback as a relational and cultural tool that directly impacts psychological safety. You’ll hear: Why the phrase “Can I give you some feedback?” instantly puts many people on the defensive What psychological safety actually means in veterinary teams Why supervisor feedback has such a strong influence on retention The surprising role coworker feedback plays in shaping workplace culture How leaders create the emotional tone of a practice through everyday communication The difference between corrective feedback and growth-oriented conversations Practical ways veterinary leaders can improve feedback culture and psychological safety Whether you are a veterinary technician, assistant, veterinarian, manager, or practice owner, this episode offers a science-backed and deeply practical look at how communication shapes culture from the inside out. Because thriving veterinary teams are not built through fear of feedback. They are built through conversations that create trust. Resource Links Episode Article Title: A cross-sectional study exploring associations between psychological safety, employee turnover intention and feedback skills in veterinary organisations Authors:Olivia Oginska, Michelle McArthur, Amy Zadow, Nic Gibson and Martin Cake DOI: https://doi.org/10.1002/vetr.70498 Flourish Academy - Certificate in Cultivating Positive Team Communication Florida Man This Week - Own Truck What Do You Think? Reach out to us and let us know at Info@flourish.vet Your Hosts Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps 00:00 Why Feedback Feels Threatening 05:18 New Vet Med Study Tease 06:03 When Feedback Lands Well 07:44 Collaboration Builds Trust 10:59 Retention Beyond Pay 13:15 Study Methods and Sample 15:58 Manager Feedback Drives Retention 16:48 Coworker Feedback and Safety 21:08 Leaders Set Emotional Tone 25:27 Feedback as Relationship Tool 28:14 Culture Renovation Playbook 37:13 Closing and Sign Off Something's not working in vet med. You know it. We know it. So, let's actually talk about it. Share your voice in this 5 min. anonymous survey. We want to hear from you. CLICK HERE TO ACCESS THE SURVEY

This episode is best experienced IN FULL!! We recorded this live in Zimbabwe during the THRIVE veterinary wellbeing retreat—and the video version brings it all to life. From wildlife encounters to breathtaking landscapes and powerful human moments, you can watch the full experience unfold on YouTube here . In this special episode of The Veterinary Culture Lab , Andi records live from Zimbabwe during the World Wide Vets THRIVE retreat—joined by co-host Dani Herbst to explore what it really means to thrive in veterinary medicine. Grounded in research on emotional intelligence in early-career veterinarians, this conversation unpacks a powerful insight: emotional intelligence does not simply develop with experience—it is shaped by the environments we are part of. And when the research points to mental health, social support, and time spent outdoors as key drivers of emotional intelligence…this episode brings those findings to life in real time. Through conversations with veterinary professionals attending THRIVE, you will hear how connection, reflection, and stepping away from the day-to-day demands of practice can shift perspective, build emotional capacity, and create meaningful change. From honest reflections to moments of humor and insight, this episode highlights how wellbeing is not just an individual effort—it is something we build together. You’ll hear: What the research says about emotional intelligence in veterinary medicine How social support reduces isolation and builds connection The impact of time outdoors on perspective and wellbeing Why experiences like THRIVE can support real growth Reflections from veterinary professionals experiencing this work firsthand Whether you are feeling energized or exhausted, this episode invites you to consider what it might look like to create the conditions that help you—and your team—truly THRIVE. Resource Links: Episode Article: Title: Improved mental health, social support, and time outdoors are associated with higher emotional intelligence in early-career veterinarians: A longitudinal study Authors: Tipsarp Kittisiam, DVM, PhD ; Caroline Ritter, DVM, PhD; Emily Morabito, MS; Adam Stacey, PsyD, RDPsych; Deep Khosa, BVMS, PhD; Andria Jones, DVM, PhD DOI: 10.2460/javma.23.10.0566 WorldWide Vets WWV THRIVE - February 2027 Dates and Details Zimbabwe Man - Donkey What Do You Think? Reach out to us and let us know at Info@flourish.vet Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps: 02:06 Meet Dani Herbst 05:22 Mental Health Stigma 08:54 Dani’s Path to Purpose 13:11 Worldwide Vets Mission 14:54 Inside the Thrive Retreat 22:32 Emotional Intelligence Study 25:46 Findings and Thrive Validation 31:55 Vulnerability and Support 34:49 Delegates Share 37:14 Wellbeing Skills For Leaders 48:26 Safari CE And Connection 51:43 Grounding Outdoors Reset 54:39 Rapid Fire Delegate Takeaways 59:57 Laughs And Farewell

In this episode of The Veterinary Culture Lab , Andi and Josh explore the role of interpersonal curiosity—and why it might be one of the most underrated skills in veterinary medicine today. Grounded in research on resilience in veterinary students, this conversation unpacks how curiosity shows up in the way we interpret stress, respond to challenges, and connect with the people around us. Because it turns out—resilience is not just about “bouncing back”…it is about how we make sense of what is happening in the first place. From initial skepticism around wellbeing strategies to meaningful mindset shifts, this episode highlights how perspective-taking, support systems, and self-awareness are not just personal tools—they are cultural ones. And when curiosity is present, everything from communication to coping starts to change. You’ll hear: Why curiosity plays a critical role in how we experience stress and resilience What veterinary students revealed about how resilience actually develops How simple perspective shifts can change the way we respond to challenges Why support systems and connection are essential to thriving—not optional What this means for teams trying to build healthier, more sustainable cultures Whether you are navigating a tough case, a tense conversation, or just trying to make it through a busy day, this episode will challenge you to pause, get curious, and consider what might be possible if we replaced assumption with understanding. Resource Links: Episode Article: Title: Interpersonal curiosity as a tool to foster safe relational spaces: a narrative literature review Authors:Melanie Letendre Jauniaux & Heather L. Lawford DOI: https://doi.org/10.3389/fpsyg.2024.1379330 Flourish Academy - Certificate in Cultivating Positive Team Communication Florida Man This Week - Time Travel What Do You Think? Reach out to us and let us know at Info@flourish.vet Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps: 00:00 Curiosity Sets the Stage 00:42 Names and Nicknames 02:01 Colorado Weather Whiplash 06:15 Hospital Story Sideways Curiosity 09:57 Vet Clinic Assumptions Lesson 13:16 Courage to Ask Deeper 15:31 Paper Intro Interpersonal Curiosity 18:17 Overt vs Covert Curiosity 21:09 Relational Safety vs Psychological Safety 22:28 Curiosity Builds Trust 23:09 Curiosity As Culture 25:00 Covert Coaching After Error 28:39 Affiliative Intent First 32:17 Overt Versus Covert 37:28 Repetition Builds Muscles 38:51 Vet Team Ideas In Action 46:21 Wrap Up And Thanks

In this episode of The Veterinary Culture Lab , Andi and Josh take on one of the most talked-about concepts in veterinary medicine: work-life balance. Truth is that most practices already have work-life balance policies. PTO exists. Sick days exist. Flexibility exists. And yet - burnout persists. So, what is actually going on? Grounded in science, this episode explores a powerful and often overlooked idea: work-life balance policies are only effective if people can actually use them - without guilt, stigma, or unintended consequences. Through honest storytelling, real veterinary examples, and practical culture renovation strategies, we unpack the gap between what organizations say they offer and what teams experience day to day. You will hear: Why work-life balance policies often fail—even when they look great on paper How guilt, fear, and staffing assumptions quietly block access to time off The hidden role leaders play as gatekeepers (and how to shift that) Practical ways to redesign systems so balance becomes usable, not theoretical How small structural changes can reduce burnout across multiple dimensions of work This episode reframes balance as something that must be designed, protected, and modeled at the cultural level. Because thriving veterinary teams are not built on policies alone—they are built on systems people can trust and use. Resource Links Episode Article: Title: How Effective Are Work-Life Balance Policies? The Importance of Inclusion Authors:Wendy J. Casper; Shelia A. Hyde; Shona G. Smith; Faezeh Amirkamali; Julie Holliday Wayne DOI: https://doi.org/10.1146/annurev-orgpsych-110622-050544 Flourish Academy - Certificate in Positive Veterinary Leadership - Masterclass Intro to Cultivating Positive Team Communication - On Demand TVCL Episode 2 – DRAMMA Needs Maslach & Leiter Six Areas of Worklife Florida Man Shark What Do You Think? Reach out and let us know at Info@flourish.vet Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps 00:00 Monday Mindset 06:21 Defining Work Life Balance 10:32 Paper Overview 14:52 Detachment and Recovery 17:09 Always On Leadership Trap 21:30 Policies vs Access 24:32 Good Leaders, Call outs and Coverage 31:15 Recovery Standards That Stick 34:10 Time Off on Good Days 38:27 Make Access Visible 39:42 Fully Staffed to Covered 43:58 Train Leaders to Kill Stigma 45:27 Florida Man and Wrap Up

In this episode of The Veterinary Culture Lab , Andi and Josh take on one of the most common and emotionally charged narratives in veterinary medicine: “Younger generations just do not want to work.” Rather than reinforcing stereotypes or dismissing frustration, this conversation turns to the research. Grounded in a 2016 cross-temporal meta-analysis by Jean Twenge and colleagues, the episode explores what has actually shifted in generational work values — and what has not. The data show no dramatic collapse in work ethic. What has shifted, modestly but measurably, is work centrality and the value placed on leisure and balance. In a profession historically shaped by a “you must attend” mentality, even subtle recalibrations can feel seismic. Through real-world clinic stories, leadership reflection, and practical culture renovation strategies, Andi and Josh explore how redefining commitment — and modeling sustainable boundaries — may be one of the greatest leadership opportunities in modern veterinary medicine. You will hear: What the research actually says about generational work ethic Why work centrality has shifted — and why that matters How confirmation bias fuels generational stereotypes The difference between self-sacrifice and sustainable commitment Practical ways leaders can redefine and model commitment How curiosity can interrupt the “kids these days” cycle This episode invites leaders to move beyond blame and toward design — because thriving veterinary cultures are built intentionally, not nostalgically. Resource Links: Episode Article: Title: Generational Differences in Work Values: Leisure and Extrinsic Values Increasing, Social and Intrinsic Values Decreasing Authors:Jean M. Twenge et. al. DOI: https://doi.org/10.1177/0149206316632058 Flourish Academy - Certificate in Applied Veterinary Resilience World Wide Vets - THRIVE CE Wellbeing retreat in Zimbabwe All Creatures Great and Small (James Herriot) 1980s TV series (the best one!) Florida Man This Week - Bean Burrito Bandit What Do You Think? Reach out to us and let us know at Info@flourish.vet Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps: 00:00 Generational Work Myth 00:44 Meet Josh and Dalia 02:17 Airplane Jokes and Travel 02:57 Zimbabwe Thrive Retreat 04:58 Lazy Young Workers Claim 06:56 Tech Leaves at Six 10:52 Martyrdom Culture Origins 16:05 Work Values Research

In this episode of The Veterinary Culture Lab , Andi and Josh explore a powerful idea: every veterinary clinic is performing a play—whether it realizes it or not. The stage is your hospital. The cast is your team. The script? That is your culture. Grounded in the evidence-based framework from Organizational Culture in Action by Gerald Driskill and Julian Mirivel, this episode unpacks how workplace culture is co-created through everyday communication, rituals, stories, symbols, and leadership behaviors. Rather than treating culture as something abstract or mysterious, this conversation makes it visible, measurable, and—most importantly—adjustable. Through real-world veterinary examples, graduate-level insight translated into practical application, and just enough theatrical metaphor to keep it interesting, this episode helps teams examine the gap between what they say they value and what they actually reward in daily practice. You’ll hear: Why culture is more than a mission statement on the wall The difference between espoused values and enacted values—and why the gap matters How stories, rituals, and symbols quietly shape team behavior Why leaders are meaning-makers, not just decision-makers A simple 15-minute “story circle” exercise to uncover cultural strengths and pain points Practical ways to run small experiments that move your clinic toward alignment Whether you are a practice owner, manager, technician, or veterinarian, this episode offers a clear, science-backed way to understand your current culture and begin renovating it—one intentional shift at a time. Because thriving in veterinary medicine is not accidental. It is directed. Resources: Episode Textbook: Title: Organizational Culture in Action: A Cultural Analysis Workbook (4th edition) Authors: Gerald W.C. Driskill and Julien C. Mirivel Amazon Link to purchase: HERE Flourish Academy - Certificate in Applied Veterinary Resilience Florida Man This Week - Banana What Do You Think? Reach out to us and let us know at Info@flourish.vet Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps: 00:00 Introductions and Names 00:45 Passover Charo-set Story 02:02 Black Friday Smoothies 03:20 Culture as Drama 05:26 Wicked and What It's About 06:45 Webs of Significance 08:04 Organizational Culture Workbook 09:57 Applying OCA in Practice 13:59 Espoused vs Enacted Values 16:40 Wellbeing Value Gap 18:20 Culture in Stories and Rituals 20:36 Holiday Party Culture Tale 21:35 Hospital Party Ritual 23:31 Reading Culture Daily 25:01 Leaders Shape Meaning 26:41 Culture Renovation Compass 28:30 15 Minute Story Circle 31:34 Psychological Safety Tips 34:37 Culture Detective Walkthrough 35:58 Make Values Observable 38:14 Small Experiment Ripple 41:14 Key Takeaways And Offer 42:26 Florida Man Banana 43:54 Thanks And Farewell

In this episode of The Veterinary Culture Lab , Andi and Josh take on one of the most talked-about—and most misunderstood—topics in veterinary medicine: burnout. Rather than adding to the noise, this conversation brings clarity by grounding the discussion in science and centering the experience of veterinary technicians and nurses. Grounded in a 2025 Delphi study led by Angela Chapman and colleagues, this episode examines what experts agree truly contributes to occupational burnout for veterinary technicians—and what organizational strategies can help prevent it. The study moves beyond assumptions to identify systemic drivers and practical, evidence-based solutions clinics can actually use. Through real-world veterinary examples, leadership reflection, and a few well-timed laughs, this episode reframes burnout as a structural signal rather than a personal failure and highlights how leadership, communication, and resilience support shape team wellbeing. You’ll hear: Why burnout is not the same as exhaustion The workplace conditions that create systemic strain for veterinary technicians The most common barriers to addressing burnout in clinics Expert-backed strategies that help prevent burnout Practical shifts teams can make to support technician wellbeing Whether you are a technician, a leader, or part of a veterinary team navigating constant pressure, this episode offers clarity, validation, and a science-backed path forward. Resource Links Episode Article: Title: Workplace Strategies to Reduce Burnout in Veterinary Nurses and Technicians: A Delphi Study Authors: Angela Chapman, Pauleen C. Bennett, Vanessa I. Rohlf DOI: https://doi.org/10.3390/ani15091257 Flourish Academy - Certificate in Applied Veterinary Resilience World Health Organization Underwater Wonders - Fort Collins, CO Self Determination Theory (Deci & Ryan) 30 Second Dance Party Button - Shop Florida Man This Week - Cartwheels What Do You Think? Reach out to us and let us know at Info@flourish.vet Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps 00:00 Introduction to Burnout in Veterinary Medicine 00:44 Weekend Plans and Personal Stories 04:15 Defining Burnout and Its Misuse 09:38 World Health Organization's Definition of Burnout 12:17 Landmark Study on Burnout in Veterinary Technicians 15:41 Barriers and Enablers in Addressing Burnout 17:48 Solutions to Combat Burnout 19:26 Implementation Challenges and Cultural Importance 20:32 Reflecting on Burnout and Leadership Support 23:36 The Power of Self-Determination Theory 27:52 Practical Steps to Alleviate Burnout 33:50 Resilience and Team Support Strategies 38:19 Florida Man and Final Thoughts

In this episode of The Veterinary Culture Lab , Andi and Josh explore why some veterinary teams feel energized, supportive, and fully engaged - while others feel stuck just going through the motions. The difference is not talent, workload, or motivation. It is how people support one another at work. Grounded in a large meta-analysis on interpersonal support and self-determination theory, this convo unpacks how meeting core psychological needs for autonomy, competence, and relatedness shapes motivation, wellbeing, and performance across teams and leadership relationships. Through real-world veterinary scenarios, leadership reflections, and a few well-earned laughs, this episode examines why compliance-driven cultures fall short—and how commitment grows when people feel trusted, capable, and genuinely supported. You’ll hear: Why the same person can respond very differently in the same situation depending on team culture How autonomy, competence, and relatedness influence motivation, wellbeing, and performance The difference between managing for compliance and leading for commitment Why interpersonal support from both leaders and peers matters more than we think Practical leadership moves that strengthen trust, ownership, and engagement What this research means for veterinary teams looking to renovate culture from the inside out Whether you are leading a veterinary team, working within one, or trying to understand why energy feels high in some clinics and low in others, this episode offers science-backed insight into how everyday interactions shape commitment, connection, and thriving at work. Resource Links: Episode Article: Title: Interpersonal Supports for Basic Psychological Needs and Their Relations with Motivation, Wellbeing, and Performance: A Meta-Analysis Authors:Gavin R. Slemp, James G. Field, Richard M. Ryan, Vivien W. Forner, Anja Van den Broeck, and Kelsey J. Lewis DOI: https://doi.org/10.1037/pspi0000459 Flourish Academy - Certificate in Cultivating Positive Team Communication Florida Man This Week - Shopping Cart Georgia Aquarium Self Determination Theory - (2017) https://doi/10.1521/978.14625/28806 What Do You Think? Reach out to us and let us know at Info@flourish.vet Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps: 00:00 Building Trust and Commitment in Veterinary Teams 00:42 Casual Conversations and Personal Stories 01:18 Exciting News and Upcoming Events 03:56 Farm Life and Teamwork 05:23 Comparing Veterinary Practices 12:42 The Impact of Team Support on Motivation and Performance 23:24 Commitment Over Compliance 23:45 The Horse Metaphor for Training 24:39 Loosening the Reins in Training 25:33 Clarity Plus Coaching Equals Success 25:48 Supporting Competency Needs 27:30 Personal Story: Overcoming Challenges with Support 30:52 The Power of Peer Support 32:56 Renovating Veterinary Cultures 33:14 Autonomy Support Moves for Leaders 39:11 Competence Support Moves 42:40 Relatedness Support Moves 45:04 Florida Man: A Lighthearted Conclusion 46:48 Closing Remarks

In this episode of The Veterinary Culture Lab , Andi and Josh dig into what really sits behind so-called “unicorn clinics”—and it turns out it is not luck, perks, or fairy dust. It is communication. Grounded in a 2012 study by communication scholars Paul Madlock and Melanie Booth-Butterfield, this conversation explores relational maintenance : the everyday communication behaviors coworkers use to stay connected, supported, and resilient at work. Through real veterinary examples, leadership reflections, and a few well-placed dad jokes, this episode breaks down the science behind thriving teams and highlights the top three communication behaviors most strongly linked to job satisfaction, commitment, and wellbeing. You’ll hear: What people actually mean when they talk about a “unicorn clinic” The seven relational maintenance strategies coworkers use to sustain strong relationships The top three communication behaviors most predictive of thriving teams Why positivity, shared effort, and healthy conflict repair matter more than we realize How these behaviors meet core human needs for belonging, care, and influence What this research means for veterinary leaders and teams who want to renovate their culture intentionally Whether you are searching for a unicorn clinic—or hoping to build one from the inside out—this episode offers science-backed insight and practical perspective on how small, everyday communication choices can transform the way veterinary teams work, connect, and thrive. Resource Links: Episode Article: Title: The influence of relational maintenance strategies among coworkers Authors: Paul Madlock and Melanie Booth-Butterfield DOI: https://doi.org/10.1177/0021943611425237 Flourish Academy - Certificate in Cultivating Positive Team Communication Florida Man This Week - Opossum Oura ring - www.oura.com Portlandia (TV series 2011-2018) What Do You Think? Reach out to us and let us know at Info@flourish.vet Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps: 00:00 Introduction: Building a Unicorn Clinic 00:54 Personal Anecdotes and Oura Ring Insights 02:33 3D Printing Adventures 06:21 The Magic of Unicorn Clinics 13:45 Relational Maintenance Strategies 23:20 Real-Life Application of Team Strategies 24:34 Transformative Experience with a Surgery Team 27:29 The Role of Leaders in Team Dynamics 39:27 Practical Steps for Conflict Management 45:47 Unusual Florida Man Story 47:10 Closing Remarks and Listener Engagement

In this episode of The Veterinary Culture Lab , Andi and Josh dig into one of the simplest—yet most underestimated—forces shaping veterinary culture: the experience of feeling genuinely heard at work. Grounded in a massive meta-analytic review on perceived listening, they unpack how the quality of our listening predicts our workplace wellbeing. The punchline? Listening may be one of the most powerful (and affordable) culture renovation tools in vet med. You don't need another meeting, a new communication policy, or a wellness budget to make this shift. Just a few intentional moments of curiosity, presence, and genuine interest can change how people show up — and how they show themselves in your hospital. You’ll hear: Why veterinary teams listen beautifully in the exam room but struggle to listen to each other The science behind perceived listening — and why it predicts performance, adaptability, and wellbeing How feeling “seen” fuels confidence, motivation, and commitment The role of curiosity in high-quality listening (and why it matters more than perfect phrasing) Practical, low-lift ways to build listening into your culture Whether you lead a hospital, manage a shift, or support your team from the treatment floor, this episode offers practical steps to strengthen trust, reduce friction, and create a workplace where people genuinely feel heard. Resource Links Episode Article Title: A Meta-analytic Systematic Review and Theory of the Effects of Perceived Listening on Work Outcomes Authors:Kluger, Avraham N. et al. DOI: https://doi.org/10.1007/s10869-023-09897-5 Introduction to Cultivating Positive Team Communication On Demand Certificate in Cultivating Positive Team Communication Flourish Masterclass Florida Woman This Week - Contest What Do You Think? Reach out to us and let us know at Info@flourish.vet Your Hosts Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps 00:00 Intro: The Power of Being Heard 01:01 Office Upgrades and WFH Problems 04:31 The Importance of Listening in Veterinary Medicine 06:07 Imagining a Practice with Genuine Listening 10:07 The Science Behind High-Quality Listening 12:16 The Impact of Listening on Team Performance 14:09 Listening as a Tool 16:41 Personal Reflections on Listening and Validation 19:27 Misunderstandings in Clinical Practice 20:33 A Day in the Life of a Busy Vet Clinic 22:38 Reflecting on the Near Miss 23:28 The Importance of Listening 24:14 Curiosity as a Listening Skill 26:03 Implementing Listening Practices 27:27 Measuring and Training Listening Skills 28:33 Observable Behaviors of Listening 33:05 Systematizing and Rewarding Listening 36:11 Florida Woman's Challenge 38:24 Conclusion and Farewell

Care Flows Forward: How Supporting Your Team Elevates Patient Care in Vet Med In this episode of The Veterinary Culture Lab , Andi and Josh explore a simple but powerful truth: teams do not feel your intentions — they feel your behaviors. Using a human healthcare study on manager caring and patient experience, they dig into how presence, visibility, and small supportive actions ripple outward to strengthen culture and elevate care. You’ll hear: Why leaders often feel caring but struggle to show it in ways teams can experience What research reveals about the link between leader presence, team wellbeing, and client care How everyday micro-moves (#goinginwiththem) build trust and connection. The hidden barriers that keep leaders stuck in the office — and how to break through them Practical ways to demonstrate care, shield your team, and close communication loops Whether you manage a whole hospital or support a busy shift, this episode offers grounded, usable strategies to show up for your team in the moments that matter most. Resource Links: Episode Article: Title: The Relationship Between Staff Nurses’ Perceptions of Nursing Manager Caring Behaviors and Patient Experience: A Correlational Study Authors:Kotich, Kelly Find it: This article is a PhD dissertation submitted to UMKC in 2020. Unfortunately there is no current DOI. Please contact us with any questions. Research surrounding 'Leader Rounds' Florida Man This Week - Excavator Flourish Academy Masterclass - Certificate in Cultivating Positive Team Communication What Do You Think? Reach out to us and let us know at Info@flourish.vet Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps 00:00 Introduction: The Secret to Outstanding Patient Care 01:01 Casual Conversation: Taxes and Business Ventures 02:11 The Importance of Demonstrating Care in Leadership 04:03 Research Insights: Manager Behaviors and Patient Experience 04:53 Personal Experiences: Good and Bad Managers 09:26 Study Breakdown: Manager Caring and Visibility 14:09 Challenges in Veterinary Leadership 18:56 The Importance of Visibility in Leadership 19:47 Effective Communication and Supportive Behaviors 20:27 Implementing Culture Renovation Strategies 20:43 Micro Moves: Small Actions with Big Impact 26:11 Leader Rounds and Percentage Checks 28:09 Walk with Me Coaching Moments 31:38 Fast Shield Protocol and Closing the Loop 34:04 Conclusion and Florida Man Story

In this episode of The Veterinary Culture Lab , Andi and Josh return for Part 2 of their conversation on coaching communication—this time turning insight into action. Building on the science from The Effectiveness of Workplace Coaching: A Meta-Analysis of Contemporary Psychologically Informed Coaching Approaches (2021), this episode explores how curiosity comes to life through Sir John Whitmore’s GROW model - a simple, powerful framework for creating confidence, motivation, and connection on veterinary teams. From goal setting to growth mindset, Andi and Josh break down each step of GROW through a positive psychology lens—showing how just a few intentional questions can shift culture, empower teams, and bring out the best in everyone. You’ll hear: How the GROW model (Goal, Reality, Options, Way Forward) can transform team conversations Why connecting goals to personal values sparks motivation and meaning Ways to reframe “what’s wrong” into “what’s strong” when exploring workplace reality Simple curiosity-driven questions that open up new possibilities How small coaching moments—just a few minutes long—can reshape your culture from the inside out Whether you’re a leader, technician, or teammate, this episode gives you the tools to put curiosity into action and start creating the kind of culture every veterinary professional deserves to be part of. Resource Links : Episode Article: Title: The effectiveness of workplace coaching: A meta-analysis of contemporary psychologically informed coaching approaches Authors:Qing Wang, Yiming Lai, Jian Xu, & Almuth McDowall DOI: 10.1108/JWAM-04-2021-0030 Coaching For Performance (6th edition) By Sir John Whitmore GROW Coaching Worksheet - From The Flourishing Center Ted Lasso Official Trailer (Season 1) - we wouldn’t want to give too much away now would we? Ted Lasso - Available on Apple TV Florida Man This Week - George Foreman Grill What Do You Think? Reach out to us and let us know at Info@flourish.vet Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps 00:00 Introduction to Part Two 00:41 Weekend Stories and Personal Anecdotes 05:56 The Importance of Curiosity in Coaching 11:24 Diving into the Grow Model 17:34 The Power of Future-Oriented Goals 18:21 Intrinsic Motivation and Self-Efficacy 19:35 Curiosity in Goal Setting 20:40 Reality Check: Balancing Barriers and Strengths 23:14 Exploring Options with Curiosity 25:10 The Impact of Asking the Right Questions 29:07 Implementing the GROW Model in Practice 35:04 Practical Tips for Leaders 36:57 Conclusion and Fun Segment

In this episode of The Veterinary Culture Lab , Andi and Josh explore what coaching really means in veterinary medicine—and why curiosity might be the most powerful tool we have to strengthen culture. Grounded in a 2021 meta-analysis of workplace coaching, this conversation unpacks how three evidence-based approaches—GROW, Positive Psychology Coaching, and Cognitive Behavioral Coaching—can help veterinary teams build confidence, connection, and wellbeing. Andi and Josh share why coaching is not advice-giving or mentoring, but a structured, science-backed conversation that helps people clarify goals, see reality more fully, explore new options, and take meaningful steps forward. From donuts and Ted Lasso to the science of empowerment and agency, this episode will leave you rethinking the way you talk with your team—and why “ask, don’t tell” is the secret to renovating workplace culture. You’ll hear: Why coaching is different from advice, therapy, or mentoring What the research says about coaching’s impact on performance and wellbeing How GROW, Positive Psychology Coaching, and Cognitive Behavioral Coaching each support veterinary teams Why curiosity is the throughline of effective coaching conversations Simple ways to practice curiosity—even on busy, chaotic days Whether you’re leading a team, mentoring a new grad, or simply hoping for more meaningful workplace conversations, this episode offers a hopeful, practical look at how coaching can change the way veterinary teams connect and thrive. Resource Links : Episode Article: Title: The effectiveness of workplace coaching: A meta-analysis of contemporary psychologically informed coaching approaches Authors:Qing Wang, Yiming Lai, Jian Xu, & Almuth McDowall DOI: 10.1108/JWAM-04-2021-0030 Ted Lasso Official Trailer (Season 1) - we wouldn’t want to give too much away now would we? Ted Lasso - Available on Apple TV Florida Man This Week - Hot Pink and Naked What Do You Think? Reach out to us and let us know at Info@flourish.vet Your Hosts: Andi Davison LVT, CAPP, APPC Josh Vaisman MAPPCP, CCFP At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth. Timestamps 00:00 Introduction to Coaching in Veterinary Medicine 00:42 Casual Conversation and Weekend Plans 01:35 Horse Training and Competitions 04:46 Ted Lasso Fandom 07:43 The Essence of Coaching 08:56 The Importance of Coaching in VetMed 12:27 Research on Coaching Effectiveness 14:13 Popular Coaching Models 16:31 Integrating Coaching Models 20:32 Identifying Progress and Strengths 21:11 The Power of Curiosity in Coaching 22:52 Maintaining Curiosity Amidst Chaos 24:03 Practical Tips for Staying Curious 27:33 Curiosity in Veterinary Culture 34:02 Teasing the Next Episode 35:06 Florida Man and Closing Remarks