Inside Housing Management Podcast

Our new insights and regulation advisor, Richard Blakeway , discusses Awaab’s Law Phase 2 with regular hosts Anna Highfield and Katharine Swindells. We talk about the latest guidance from the government, including how the sector has responded and which changes landlords should be most aware of, as well as covering lessons learned from Phase 1, takeaways from the government’s ‘test and learn’ approach, the most challenging hazards in Phase 2, and whether temporary accommodation is about to become a huge headache for social landlords. Subscribe to Inside Housing Management by clicking here . The Inside Housing Management Podcast is produced by Lucy Brown. Music credits: Motivate by Wavecont ( https://protunes.net/ ) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0

Anna Highfield and Katharine Swindells explore housing management’s burnout problem and what we can do about it. We speak to CIH president Julie Haydon about whether burnout has always been a problem in housing management , why it’s getting worse, and how she is encouraging organisations to prioritise the idea of “thriving, not just surviving” as part of her ‘Rooted in Resilience’ campaign. Subscribe to Inside Housing Management by clicking here . The Inside Housing Management Podcast is produced by Lucy Brown. Music credits: Motivate by Wavecont ( https://protunes.net/ ) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0

In this episode of the Inside Housing Management Podcast, Anna Highfield, editor of Inside Housing Management, and Katharine Swindells, features editor at Inside Housing, discuss the problem of overheating homes, and what housing association A2Dominion has been doing to support residents during the recent hot weather.We also speak to Ellie Brown, news reporter at Inside Housing, about a landmark judgment that could change the way ‘no access’ cases are dealt with, and separately discuss the growing problem of e-bike fires. Subscribe to Inside Housing Management by clicking here . The Inside Housing Management Podcast is produced by Lucy Brown. Music credits: Motivate by Wavecont ( https://protunes.net/ ) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0

Hosts Anna Highfield and Katharine Swindells discuss the winners of the Inside Housing Management 30 initiative. We also speak to Martin Hilditch, editor of our sister publication Inside Housing , to hear his top takeaways from the Local Government Association (LGA) annual conference, which took place from 7-9 July. During the interview, Mr Hilditch gave us a live demonstration of an AI chatbot that was showcased at the conference. Subscribe to Inside Housing Management by clicking here . The Inside Housing Management Podcast is produced by Lucy Brown. Music credits: Motivate by Wavecont ( https://protunes.net/ ) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0

Anna Highfield and Katharine Swindells discuss the incoming Social Tenant Access to Information Requirements (STAIRs) and whether the sector is ready for the change . We hear from Ben Pumphrey, partner and data governance specialist at law firm Anthony Collins, and Sue Ramsden, policy leader at the National Housing Federation, about how landlords should be preparing for STAIRs – and where things might go wrong in practice. We also speak to Susan Noone, head of people at housing association Vivid, about a new mandatory customer skills credential that the organisation is rolling out for all staff , and what they hope to achieve with it. Subscribe to Inside Housing Management by clicking here . The Inside Housing Management Podcast is produced by Lucy Brown. Music credits: Motivate by Wavecont ( https://protunes.net/ ) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0

Katharine Swindells and James Riding discuss the sector’s changing approach to resident engagement and whether it’s working. We hear from Nic Bliss, director of the Stop Social Housing Stigma campaign, about the campaign’s latest survey and what it tells us about resident engagement in 2026. We also speak to Cynthia Knight, scheme manager at Midlands-based housing association Stonewater, about an innovative food-based resident engagement project that she spearheaded for South Asian residents. Subscribe to Inside Housing Management by clicking here . The Inside Housing Management Podcast is produced by Lucy Brown. Music credits: Motivate by Wavecont ( https://protunes.net/ ) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0

Anna Highfield and Katharine Swindells discuss the sector’s changing approach to hoarding and speak to two housing associations tackling the issue in innovative ways. One of our guests this week is Jenny Devon, sustainment and cohesion manager at Liverpool-based housing association Prima, about a national pledge Prima has launched to get housing organisations to better support residents with hoarding. We also speak to Clarion’s regional sustainment manager (East), Amanda Parnell, about an ambitious hoarding pilot project she has spearheaded, and Mark, a Clarion resident of 16 years, who was one of the first tenants to take part in the pilot. Subscribe to Inside Housing Management by clicking here . The Inside Housing Management Podcast is produced by Lucy Brown. Music credits: Motivate by Wavecont ( https://protunes.net/ ) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0

In this rerun of a previous episode of the Inside Housing Management Podcast , Anna Highfield and Katharine Swindells explore whether housing providers should have ‘flag policies’, and how they can respond better to hate crime. The popular episode also features an interview with Melonie Wheatle, anti-social behaviour (ASB) officer at Hexagon Housing Association, in which she shares lessons from her 13 years in the field, the biggest challenges for ASB staff in 2026, and what makes a good recruit. Subscribe to Inside Housing Management by clicking here . The Inside Housing Management Podcast is produced by Lucy Brown. Music credits: Motivate by Wavecont ( https://protunes.net/ ) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0

Hosts Anna Highfield and Katharine Swindells discuss the results of an Inside Housing survey about how the spread of misinformation on immigration and allocations is impacting the social housing sector. We interview Zanda Rektina, housing and communities officer at South Liverpool Homes (SLH), and Anna Bishop, SLH’s chief executive, about how the organisation has been tackling this issue. We also discuss an apparent rise in the number of social housing providers cracking down on tenancy fraud, and the reasons behind this trend. Subscribe to Inside Housing Management by clicking here . The Inside Housing Management Podcast is produced by Lucy Brown. Music credits: Motivate by Wavecont ( https://protunes.net/ ) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0

In this episode of the Inside Housing Management Podcast, Anna Highfield and Katharine Swindells call for entries for the Inside Housing Management 30 , and explain what we’re looking for in nominees. We also discuss the state of play in housing repairs, exploring how landlords are responding to Awaab’s Law and where the Housing Ombudsman has highlighted gaps across the sector. Finally, we hear from Paul Withrington, safer neighbourhood officer at Golding Homes, with an important message about modern slavery and why housing staff should be looking out for signs of it. Subscribe to Inside Housing Management by clicking here . The Inside Housing Management Podcast is produced by Lucy Brown. Music credits: Motivate by Wavecont ( https://protunes.net/ ) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0

Anna Highfield and Ellie Brown discuss the top lessons for housing managers from a recent housing festival . We share insights on Awaab’s Law, the Competence and Conduct Standard, artificial intelligence in housing and the impact of the Iran war. We also speak to Inside Housing Management Agony Aunt Mandeep Sahota about hoarding issues , digging deeper into her first column, in which she advises a housing professional on how to manage a tricky hoarding dilemma, by balancing care and support with legal and safety concerns. Subscribe to Inside Housing Management by clicking here . The Inside Housing Management Podcast is produced by Lucy Brown. Music credits: Motivate by Wavecont ( https://protunes.net/ ) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0

Anna Highfield and Katharine Swindells reveal the results of a major survey asking landlords how ready they are for the Competence and Conduct Standard . We dig into what landlords told us about how they are preparing for the new legislation, their biggest challenges and concerns, and the perceived mood among staff members. We also discuss what housing managers and leaders have been telling us anonymously after taking qualifications or supporting staff in taking them. Subscribe to Inside Housing Management by clicking here . The Inside Housing Management Podcast is produced by Lucy Brown. Music credits: Motivate by Wavecont ( https://protunes.net/ ) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0

Anna Highfield and Katharine Swindells talk about the launch of Inside Housing Management’s new housing Agony Aunt column . We explain why we decided to introduce the column, explore some of the early dilemmas that housing staff have submitted, and introduce our five specialist Agony Aunts. We are joined by Agony Aunt Kelly Street, head of communities at Places for People, to discuss how her years of experience in housing management have prepared her for the role – and some of the trickiest housing management cases she has dealt with. Subscribe to Inside Housing Management by clicking here . The Inside Housing Management Podcast is produced by Lucy Brown. Music credits: Motivate by Wavecont ( https://protunes.net/ ) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0

Hosts Anna Highfield and Katharine Swindells discuss the Crime and Policing Bill and how, if implemented, it could bring new powers for housing staff tackling anti-social behaviour . We explain the bill’s key proposals, the impact they could have on housing management staff and what the changes could mean for residents. We also hear from Sean Richards, community safety manager at West Kent Housing Association, who has worked alongside the police on multiple closure orders. Subscribe to Inside Housing Management by clicking here . The Inside Housing Management Podcast is produced by Lucy Brown. Music credits: Motivate by Wavecont ( https://protunes.net/ ) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0

Hosts Anna Highfield and Katharine Swindells discuss the story behind a major social housing allocations investigation published in January. They discuss the tip-off that instigated the investigation, the story behind it and what can happen when allocations policies have unintended consequences – both for residents and for housing management staff. Subscribe to Inside Housing Management by clicking here . This episode of Inside Housing Management Podcast is produced by Lucy Brown and Clementine Scott. Music credits: Motivate by Wavecont ( https://protunes.net/ ) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0

Anna Highfield, editor of Inside Housing Management , interviews B3Living’s chief executive Steve Woodcock about how the housing association achieved a top C1 consumer rating . Anna is also joined by James Riding, living markets editor at Inside Housing , to discuss what’s in store for 2026 – including major incoming legislation and regulatory changes, key trends to be aware of and Inside Housing Management highlights to look out for this year. Subscribe to Inside Housing Management by clicking here . The Inside Housing Management Podcast is produced by Lucy Brown. Music credits: Motivate by Wavecont ( https://protunes.net/ ) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0

Anna Highfield and Katharine Swindells discuss the Inside Housing Management brand’s most memorable moments and most-read articles since it launched in April. We also hear from John Wilson, Traveller liaison and equine officer at Peabody, about his role working closely with Gypsy and Traveller communities who own and graze horses in Thamesmead, south-east London. Subscribe to Inside Housing Management by clicking here . The Inside Housing Management Podcast is produced by Lucy Brown. Music credits: Motivate by Wavecont ( https://protunes.net/ ) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0

In this episode of the Inside Housing Management Podcast, Anna Highfield, editor of Inside Housing Management, and Ellie Brown, news reporter at Inside Housing, discuss Anna’s experience shadowing a Peabody housing management team in north-east London. We hear from Elaine Daley, neighbourhood manager at Peabody, and Ben Siegert, head of neighbourhoods at Peabody, about how major changes to decentralise their housing management services since merging with Catalyst in 2023 have changed things for their resident-facing staff. We also hear an update on how landlords are coping with Awaab’s Law since it came into force on 27 October. Subscribe to Inside Housing Management by clicking here . The Inside Housing Management Podcast is produced by Lucy Brown. Music credits: Motivate by Wavecont ( https://protunes.net/ ) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0

Anna Highfield and Katharine Swindells discuss how housing management teams are using AI, from predicting rent arrears to identifying patterns in complaints, and how the technology is already changing the shape of housing management. We also hear from Dr Guy Marshall, an independent AI and digital advisor for the housing sector, about how landlords can get their foot in the door with AI, including the best areas to start experimenting in, tips for small providers and the risks that staff should look out for. Subscribe to Inside Housing Management by clicking here . The Inside Housing Management Podcast is produced by Lucy Brown. Music credits: Motivate by Wavecont ( https://protunes.net/ ) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0

Anna Highfield and Katharine Swindells discuss the key findings from Inside Housing’s Chief Executive Salary Survey 2025 , the introduction of Awaab’s Law, and details of the incoming Competence and Conduct Standard for social housing. We also hear from Sarah Lamont, a specialist employment lawyer at law firm Bevan Brittan, about landlords’ main concerns regarding the Competence and Conduct Standard, and what providers can start doing to prepare for the regulations now. Subscribe to Inside Housing Management by clicking here . The Inside Housing Management Podcast is produced by Lucy Brown. Music credits: Motivate by Wavecont ( https://protunes.net/ ) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0