The Travel Business Unpacked

Lucie McLaughlin spent over two decades as what she calls the "family CEO," and when her kids grew up and life took an unexpected turn, she found herself searching for a new sense of purpose. In this episode, Lucie joins host Meredith Calloway to talk about trading the family-planner role for a career as a luxury travel advisor, and how a conversation with her mother-in-law led her to research host agencies and ultimately choose Gifted Travel Network.Lucie opens up about the emotional side of building her brand, Lucie's Luxury Travel, and how the process brought her back to childhood memories of her family's wine business and cross-country road trips. She and Meredith also dig into her Travel MBA cohort's tight-knit support system, her first Collette tour experience in Portugal's Douro Valley, and the unexpected way an Instagram connection turned into a recurring women's group-travel business, taking her from Charleston to Italy to a planned trip to Greece.📖 Free Chapter: https://tinyurl.com/GTN-Chap7🎓 Travel Business University: https://tinyurl.com/Learn-More-TBU🖥️ Lucie's Luxury Travel Website: https://lluxurytravel.com/👤 Lucie's LinkedIn: https://www.linkedin.com/in/lucie-mclaughlin-1698a7340

Nicholas Dintelmann spent over a decade in corporate retail before he let himself pursue the international, travel-focused career he'd wanted since childhood. In this episode, Nicholas joins Meredith to talk about the deliberate process of unraveling his corporate life before joining GTN's Travel MBA program in the February 2026 cohort and launching CARTE ATLAS, his luxury travel business built for servant leaders who've built full lives but haven't made space to explore them.Nicholas is honest about what those first few months in the program actually look like: building a brand from scratch, navigating the gap between booking travel and getting paid for it, and learning to trust himself when the certainty of a corporate paycheck disappears. He and Meredith dig into the emotional fitness required to run a business, where the name CARTE ATLAS came from, his FAM trip to Grace Bay Resorts in Turks and Caicos, which was his first time traveling internationally for work, and the honeymoon trip where he circumnavigated the world in two and a half weeks.📖 Free Chapter: https://tinyurl.com/GTN-Chap7🎓 Travel Business University: https://tinyurl.com/Learn-More-TBU🖥️ CARTE ATLAS Website: https://CARTEATLAS.com/👤 Nicholas' LinkedIn: https://www.linkedin.com/in/nicholas-dintelmann

This week on The Travel Business Unpacked podcast, host Meredith Calloway is joined by Pam Smithgall, owner of South Shore Travel and a longtime Gifted Travel Network member.Pam began her career as a music teacher before discovering a way to turn her love of travel into a business. Today, she brings the same attention to detail, sequencing, and storytelling that she learned through music into the way she designs travel experiences for her clients. She shares how she creates meaningful moments clients never knew to ask for, builds trusted relationships with travel partners, and has learned to see marketing as an opportunity to connect people with something genuinely valuable.Meredith and Pam also talk about the evolution of her business, from figuring everything out on her own to finding the education, community, and partnerships that helped her grow. Pam shares how her weekly newsletter, carefully curated website, and in-person travel events have helped her stay connected to both existing and potential clients, while reminding us that building a successful travel business takes patience, consistency, and a willingness to keep learning.Pam’s story is a reminder that the skills and passions you already have can become some of your greatest assets as a travel entrepreneur, especially when you learn how to bring them into your business in your own way.📖 Free Chapter: https://tinyurl.com/GTN-Chap7🎓 Travel Business University: https://tinyurl.com/Learn-More-TBU🎓 Travel MBA Program: https://tinyurl.com/TravelMBA-🖥️ South Shore Travel Website: https://www.southshore-travel.com/👤 Pam's LinkedIn: https://www.linkedin.com/in/pam-smithgall-80430743

Shawn Lamphear and Jon Malpass of LM Authentic Travel went from corporate careers to a seven-figure producing, six-figure-earning travel business in under two years. In this episode, Shawn and Jon join Meredith Calloway to break down exactly how they did it: why referrals (not cold outreach) drove every client they've landed, how their software backgrounds shaped the systems and workflows behind their business, and where AI is filling in the gaps as they scale.Shawn and Jon also get real about what surprised them most, including how much more "sales" the job turned out to be, and share the biggest challenges they've faced around social media, marketing consistency, and educating clients on the true cost of luxury travel. Plus, hear their favorite "pinch me" moments from the past two years, including one unforgettable stay at the Mandarin Oriental, London.Tune in for practical takeaways from Shawn Lamphear and Jon Malpass on building momentum from day one, leveraging your network, and what it really takes to grow a seven-figure travel business.-📖 Free Chapter: https://tinyurl.com/GTN-Chap7🎓 Travel Business University: https://tinyurl.com/Learn-More-TBU-🖥️ LM Authentic Travel Website: https://lmatravel.com/👤 Shawn's LinkedIn: https://www.linkedin.com/in/shawnhitspace/👤 Jon's LinkedIn: https://www.linkedin.com/in/jonmalpass/

This week on The Travel Business Unpacked podcast, host Meredith Calloway is joined by Lisa VanBuhler of XOOM Tours, a longtime Gifted Travel Network member who has built a thriving luxury travel business from an unconventional start in student and group travel. Lisa shares how her background in education led her to planning trips for students, eventually serving groups of up to 250 people, and how that experience became the foundation for her transition into luxury travel. At the heart of her approach is a simple but powerful belief: every client’s trip is a blank canvas. By listening closely, drawing on her deep destination knowledge, and working with trusted travel partners, Lisa creates highly personalized experiences designed around each individual traveler. Meredith and Lisa also explore how Lisa turned the uncertainty of the pandemic into an opportunity to bring people together through virtual destination experiences, why there is always a way to serve a client regardless of their budget, and how thoughtfully curated travel can become something much more meaningful than simply a vacation. Her story is a reminder that the skills you already have may be more transferable than you realize, and that passion, curiosity, and a willingness to keep learning can become powerful assets in building a travel business. 📖 Free Chapter: https://tinyurl.com/GTN-Chap7 🎓 Travel Business University: https://tinyurl.com/yz462bhx - 🖥️ XOOM Tours Website: https://xoomtours.com/ 👤 Lisa's LinkedIn: https://tinyurl.com/zyje3472

This week on The Travel Business Unpacked podcast, Meredith Calloway is joined by Keely Culpepper, founder of Blue Venture Travel, to talk about building a travel business around exceptional client experiences and lasting relationships. Keely shares her journey from the corporate world to travel entrepreneurship and how focusing on thoughtful, personalized service has helped her build a business driven by repeat clients and referrals. She talks about the importance of creating an experience that goes beyond simply planning a great trip, with the goal of leaving clients excited about where they’ll go next. Meredith and Keely also discuss the role of attention to detail, strong systems, industry relationships, and the patience it takes to build momentum in a travel business. Throughout the conversation, Keely offers an honest look at what it takes to build trust with clients, create memorable experiences, and turn those relationships into a sustainable business. - 📖 Free Chapter: https://tinyurl.com/GTN-freechapter 🎓 Travel Business University: https://tinyurl.com/yz462bhx 🖥️ Blue Venture Travel: https://blueventuretravel.com/

This week on The Travel Business Unpacked podcast, host Meredith Calloway welcomes back Meghann Bjarnesen, co-owner of Besté Travel Design and Lead Mentor & Programs Manager for Gifted Travel Network's Travel Business University.After first joining the podcast as a successful travel business owner, Meghann returns with a new perspective as she steps into a leadership role focused on mentoring travel advisors. Together, Meredith and Meghann explore why mentorship is one of the most valuable investments advisors can make, and why building a successful travel business requires far more than learning how to book travel. They discuss the importance of business education, branding, community, and accountability, along with the common challenges advisors face as they grow their businesses.The conversation also touches on GTN's new Ascend program, designed to help experienced advisors strengthen the business side of their agencies and prepare for long-term success. Whether you're just getting started or looking to elevate an established business, this episode offers practical insights into the mindset, guidance, and support that help travel advisors build thriving, sustainable businesses.📖 Free Chapter: https://tinyurl.com/GTN-freechapter🎓 Travel Business University: https://tinyurl.com/yz462bhx-🔗 Meghann's LinkedIn: https://www.linkedin.com/in/megbmin🖥️ Besté Travel Design: https://www.bestetravel.com/home

This week on The Travel Business Unpacked, Meredith Calloway sits down with Kay Fahlberg, owner of Ippo Travel, to discuss how finding your niche doesn't have to mean limiting your business. Drawing on her Japanese heritage and passion for travel, Kay shares how she built a reputation as a Japan expert while creating a brand that allows her to serve clients traveling all over the world.Along the way, Meredith offers valuable coaching on branding, client attraction, and the importance of building a business around your unique perspective rather than a single destination. They also discuss why Japan is one of today's most sought-after destinations, how a travel advisor can elevate the experience, and the cultural insights that make every itinerary more meaningful.They wrap the episode up with an inspiring discussion about mindset, boundaries, and the role emotional fitness plays in business growth. Kay shares how learning to attract the right clients, and having the confidence to say no to the wrong ones, helped transform both her business and her confidence as an entrepreneur.📖 Free Chapter: https://tinyurl.com/GTN-freechapter 🎓 Travel Business University: https://tinyurl.com/yz462bhx -🔗 Kay's LinkedIn: / kayfahlberg 🖥️ Ippo Travel Website: https://www.ippotravel.com/

This week on The Travel Business Unpacked, Meredith Calloway welcomes back Carol McKee of McKee Travel for a practical conversation about one of the biggest growth opportunities for travel advisors: group travel. From destination weddings and milestone celebrations to hosted tours and educational conferences, Carol shares the lessons she's learned after planning groups of all shapes and sizes, and why success starts long before you ever collect the first deposit.Together, Meredith and Carol discuss how to identify the right type of group for your network, why understanding the group leader is just as important as understanding the destination, and how to avoid common pitfalls that can derail even the best ideas. They also explore destination wedding logistics, choosing the right suppliers, setting clear expectations with clients, understanding financial responsibilities, and why advisors don't need to travel with every group they organize.Throughout the conversation, Carol emphasizes the importance of preparation: researching suppliers before opportunities arise, learning the policies that matter, and using slower seasons to build the knowledge that leads to future bookings. She also shares why not every group inquiry will become a booking—and how every experience, successful or not, becomes an opportunity to grow. Whether you're planning your first group or looking to expand an established business, this episode offers practical advice that will help you approach group travel with greater confidence and a stronger strategy.📖 Free Chapter: https://tinyurl.com/GTN-freechapter🎓 Travel Business University: https://tinyurl.com/yz462bhx-🔗 Carol's LinkedIn: https://www.linkedin.com/in/mckeetravel🖥️ Carol's Website: https://www.mckeetravel.com/

This week on The Travel Business Unpacked podcast, host Meredith Calloway welcomes Katina Athanasiou, Senior Vice President of Sales and Services at Celebrity Cruises, for a thoughtful conversation about leadership, authenticity, and building a career that truly fulfills you. Katina's journey to executive leadership has been shaped by curiosity, resilience, and a willingness to continually evolve. Rather than chasing the idea of perfect work-life balance, she shares why she believes in "calibration" instead, adjusting to life's changing seasons while staying grounded in what matters most. Together, Meredith and Katina explore what it means to lead with empathy, embrace your authentic self, and recognize that every challenge is an opportunity for growth. They also discuss how adapting your leadership style to the people around you creates stronger relationships, why understanding how others communicate can transform the way you lead, and how finding work that genuinely excites you changes everything. Whether you're leading a team, serving clients, or building your own travel business, this conversation offers valuable perspective on creating meaningful success without sacrificing yourself along the way. If you've ever wondered how to become a stronger leader while staying true to who you are, this episode will leave you with a fresh perspective on leadership, personal growth, and building a business and life you genuinely love. - 📖 Free Chapter: https://tinyurl.com/GTN-freechapter 🎓 Travel Business University: https://tinyurl.com/yz462bhx - 🔗 Katina's LinkedIn: linkedin.com/in/katinaathanasiou

This week on The Travel Business Unpacked podcast, host Meredith Calloway is joined by Angie Corry, founder of Adventurously Yours Travel Design. After moving to the Netherlands for her husband's job, Angie found herself navigating an unexpected season of life. What started as planning weekend adventures for her own family soon turned into organizing trips for fellow expats, eventually revealing a passion for creating meaningful travel experiences for women. Today, as a Travel MBA alum, Angie has built a business that reflects both her love of exploration and her belief that travel has the power to build confidence, connection, and community. In this conversation, Angie shares how living abroad changed her perspective on travel, why she initially resisted becoming a travel advisor, and how a single women's trip helped her discover the niche that would become the foundation of her business. She also discusses the importance of listening to what comes naturally, creating experiences that truly serve your ideal clients, and building a business that aligns with the life you want to live. Whether you're still searching for your niche or looking for the confidence to lean into your own story, Angie's journey is a reminder that your greatest business opportunity may already be hiding in your own experiences. Sometimes the path to building a successful travel business begins with simply saying yes to your next adventure. - 📖 Free Chapter: https://tinyurl.com/GTN-freechapter 🎓 Travel Business University: https://tinyurl.com/yz462bhx - 🔗 Angie's Website: https://adventurouslyyours.com/ 🔗 Angie's LinkedIn: https://www.linkedin.com/in/angiecorrycsp/

Making the leap into entrepreneurship is never easy, especially when you're leaving behind a career you've known for years. In this episode, Meredith welcomes Travel MBA graduate Ashley Carlson, founder of Carlson Travel Co., to share how she transitioned from elementary school teacher and stay-at-home mom to luxury travel entrepreneur. Ashley reflects on the mindset shifts, branding decisions, and uncomfortable moments that helped shape her business, from investing in a professional brand and website to speaking at local events and attracting clients beyond her personal network. She also shares how the skills she developed in the classroom continue to influence the way she serves her clients today. If you've ever wondered whether you're ready to take the leap, this conversation is a reminder that confidence isn't something you wait for. It's something you build by taking action. 📖 Free Chapter: https://tinyurl.com/GTN-freechapter 🎓 Travel Business University: https://tinyurl.com/yz462bhx - 🔗 Ashley's Website: https://carlsontravelco.com/ 🔗 Ashley's LinkedIn: https://tinyurl.com/mtpdjk9c

This week on The Travel Business Unpacked podcast, host Meredith Calloway is joined by returning guest John Rees, founder of J5 Luxury Travel Tailors. After leaving a successful career in day trading, John built a thriving luxury travel business centered around his passion for travel and a commitment to exceptional client experiences. In this conversation, he reflects on how his role has changed as the business has grown, from handling nearly every aspect himself to building a talented team he trusts to deliver at a high level. He shares lessons learned about leadership, delegation, and creating a company culture that allows both the business and the people within it to thrive. They also discuss the realities of scaling a travel business, the importance of focusing on your strengths, and why helping others grow has become one of the most rewarding parts of John's entrepreneurial journey. John's story offers valuable insight for advisors looking to build a business that is not only successful, but also sustainable, fulfilling, and aligned with the life they want to create. 📖 Free Chapter: https://tinyurl.com/GTN-freechapter 🎓 Travel Business University: https://tinyurl.com/yz462bhx 🔗 John's Website: https://www.j5travel.com/ 🔗 John's LinkedIn: linkedin.com/in/j5travel

This week on The Travel Business Unpacked podcast, host Meredith Calloway welcomes back Nicole Shipper, founder of TBN Travel Curators, for her second appearance on the podcast. Since her last conversation with Meredith, Nicole has navigated a major rebrand, continued growing her team, and faced the new challenges that come with scaling a business beyond herself. Together, they discuss what it really takes to grow a travel business while maintaining the personal service clients expect. They also explore: • The decision to rebrand and how to know when your business identity no longer reflects your vision • The opportunities and challenges of building a team of independent contractors • Creating systems and processes that maintain a consistent client experience • How hiring a customer care manager helped Nicole focus on her strengths • Transitioning to new technology and workflows to support business growth • Balancing entrepreneurship, motherhood, and a business in a season of rapid change Nicole’s story offers an honest look at the evolving challenges that come with success and the leadership shifts required at each stage of growth. Free Chapter: https://tinyurl.com/4pbvtr8f Nicole's Website: https://tbntravelcurators.com/ Nicole's LinkedIn: https://www.linkedin.com/in/nicole-shipper-a6a8b619/ TBU Live Tickets: https://www.giftedtravelnetwork.com/event Promocode: PODCAST

This week on The Travel Business Unpacked podcast, guest host Sandy Saburn sits down with David Shull, co-founder and CEO of Tern. When David first discovered the travel advisor industry, he saw a profession filled with talented entrepreneurs who were navigating their businesses with disconnected systems and outdated technology. Rather than assuming he knew the solution, he spent years listening to advisors, learning how they worked, and building technology around their real-world needs. In this conversation, Sandy and David discuss the evolution of Tern, the challenges advisors face when running a travel business, and how technology can better support their growth. They also explore what happens when software is built around the realities of an advisor's day-to-day work instead of forcing advisors to adapt to the technology. David also shares his thoughts on the future of advisor technology, the growing role of artificial intelligence in the travel industry, and why he believes the most successful advisors will be the ones who learn to pair technology with human expertise. Whether you're curious about the future of advisor technology, wondering how AI may shape the industry, or looking for ways to create a more efficient business, this episode offers a thoughtful look at what's ahead for travel advisors. 📖 Free Chapter: https://tinyurl.com/4pbvtr8f 🔗 Tern Website: https://www.tern.travel/ 🔗 David's LinkedIn: https://www.linkedin.com/in/dsshull/ 🔗TBU Live Tickets: https://www.giftedtravelnetwork.com/event Promocode: PODCAST

This week on The Travel Business Unpacked podcast, host Meredith Calloway is joined by Laura Young, founder of Laura Young Travel and a 2026 Gifted Travel Network Momentum Award winner. After more than 20 years in financial services, Laura made the decision to leave behind a stable corporate career and build a travel business that aligned more closely with the life she wanted. In this conversation, she shares what it looked like to start over while raising three kids, working full time, and learning an entirely new industry from the ground up. Laura opens up about the uncomfortable parts of entrepreneurship, including learning patience, defining her ideal client, and figuring out how to trust herself through the transition. She also reflects on how relationships, referrals, and clarity around who she wanted to serve became the foundation for her rapid growth. They also explore: • Building a travel business while balancing full-time corporate work and motherhood • Why defining an ideal client changes everything in luxury travel • The mindset shift from employee to entrepreneur • Creating a relationship-driven business instead of relying heavily on social media • How referrals became the biggest driver of growth in Laura’s second year • The connection between entrepreneurial success, freedom, and fulfillment. Laura’s story is an honest look at what it takes to reinvent yourself professionally and personally. For advisors navigating growth, career transitions, or the desire for more freedom, this episode offers both practical insight and meaningful perspective. Free Chapter: https://tinyurl.com/4pbvtr8f Laura's Website: https://laurayoungtravel.com/ Laura's LinkedIn: / laura-young-travel TBU Live Tickets: https://www.giftedtravelnetwork.com/event Promocode: PODCAST

This week on The Travel Business Unpacked podcast, host Meredith Calloway is joined by Jessica Klement, Vice President of Advocacy for American Society of Travel Advisors (ASTA).Jessica shares how she built a career in advocacy, starting on Capitol Hill before eventually finding her place in the travel industry. Together, Meredith and Jessica unpack the work happening behind the scenes to protect travel advisors at the state and federal levels, work that many advisors benefit from every day without even realizing it.From proposed legislation that could directly impact advisor businesses to the importance of grassroots involvement, this conversation offers a deeper look at why advocacy matters for every travel advisor, not just industry leaders. Jessica also shares how ASTA works alongside advisors across the country to ensure lawmakers understand the real impact their decisions have on travel businesses and their clients.This episode is a reminder that advocacy is not separate from the day-to-day work of being a travel advisor. It plays a direct role in protecting the future of the industry and the businesses advisors work so hard to build.Free Chapter: https://tinyurl.com/4pbvtr8f ASTA Website: https://asta.org/ Jessica Klement's LinkedIn: https://tinyurl.com/JessicaKlementLI TBU Live Tickets: https://www.giftedtravelnetwork.com/e... Promocode: PODCAST

This week on The Travel Business Unpacked podcast, host Meredith Calloway is joined by Kim Weas, founder of MoonTide Travel. Kim shares her journey from accidental travel advisor to established business owner, and the pivotal moment she realized her business needed something different to keep growing.From navigating a host agency transition to redefining her vision for the future, Kim offers an honest look at what business evolution really looks like for travel advisors.They also explore:• When it’s time to rethink your host agency• Why the right advisor community makes a difference• Moving from booking trips to building a true business• Mindset shifts around growth, fees, and confidence• What established advisors should consider before making a changeA thoughtful conversation for advisors navigating growth and change.Free Chapter: https://tinyurl.com/4pbvtr8fKim's website: https://www.moontidetravel.com/TBU Live Tickets: giftedtravelnetwork.com/eventPromocode: PODCAST

This week on The Travel Business Unpacked podcast, host Meredith Calloway is joined by Nancy Gany, founder of Inspired Steps Luxury Travel and a Travel MBA alum who has quickly built a thriving, referral-driven luxury travel business based in relationships, trust, and elevated service. With a background in consulting and project management, Nancy shares how she transitioned into the travel industry during the uncertainty of the pandemic and discovered that many of the same skills that made her successful in corporate life, listening well, building relationships, and solving problems, became the foundation of her success as a luxury travel advisor. Meredith and Nancy unpack what luxury travel advising actually looks like behind the scenes, from cultivating hotel partnerships and creating personalized VIP experiences to confidently narrowing your niche and knowing when to say no. Nancy also shares how focusing on Europe and luxury hotel bookings helped her create a business that aligns with both her expertise and the lifestyle she wants to build. The conversation also explores the value of preferred partner programs, the difference between being a “booker” and a true advisor, and why strong client relationships continue to fuel Nancy’s business almost entirely through referrals. Whether you’re new to the industry or refining your own luxury niche, Nancy’s story is a thoughtful look at how clarity, professionalism, and genuine care can create a sustainable and fulfilling travel business. Nancy's website: https://inspiredstepsluxurytravel.com/ Sign up for TBU LIVE with promocode PODCAST for $20 off your ticket: https://www.giftedtravelnetwork.com/event

In this special bonus episode of The Travel Business Unpacked podcast, host Meredith Calloway is joined by Shannon Cunningham, Director of Engagement at Gifted Travel Network, to celebrate Global Travel Advisor Day and GTN’s Travel Advisor Appreciation Week. Together, Meredith and Shannon shine a light on the heart, resilience, and behind-the-scenes work that make travel advisors so valuable. They reflect on the entrepreneurial journey advisors navigate every day, the importance of celebrating both small and big wins, and the role community plays in making this career feel less isolating and more fulfilling. This episode is a heartfelt reminder that travel advisors are not just planning trips. They are building businesses, advocating for clients, creating meaningful experiences, and helping move the travel industry forward. Whether you’re a new advisor or a seasoned business owner, this conversation is a celebration of you and the work you do. 📖 Free Chapter: https://tinyurl.com/4pbvtr8fTBU Live Tickets: giftedtravelnetwork.com/event Promocode: PODCAST