Transform Gov - the digital government podcast

Could Irish Rail have saved the State €16.5 million, and got a working traffic management system, if its project had been managed differently? Today, guest James Louttit — Founder and Lead Trainer at Impactful Project Management — argues that successful projects come down to some surprisingly simple disciplines: focus on value, prioritise needs, make risk visible, force governance to make decisions, and adapt rather than blindly following a plan-for-plans-sake. So, could applying those principles earlier have changed the outcome at Irish Rail? That’s one of the questions we’re asking today on Transform Gov. James takes us inside: 🔹How to get a project funded: focus on how many citizens benefit, how much time is saved, and how much risk is taken out 🔹Why MoSCoW can collapse into chaos: when everything becomes a “must”, nothing is really prioritised, and force-ranking is a better way to make hard choices 🔹Stopping project risk becoming tomorrow’s headline: The risk-specific contingency method for putting a real cost on what could go wrong before it happens 🔹Pawpaws versus prickly pears: a brilliantly simple way to spot the work that delivers big value for little effort, and the work that eats time, money and energy for very little return 🔹When an AI sceptic changed his mind: how a civil servant, given a real task and Microsoft Copilot, turned resistance into enthusiasm in a matter of minutes 🎧 Transform Gov is part of the Ireland eGovernment Awards, brought to you in partnership with Accenture. 📅 The Ireland eGovernment Awards and Leadership Summit take place 24 September at O'Reilly Hall, UCD. Find out more at digitalgovawards.com #TransformGov #ProjectManagement #PublicSector #Leadership #AI Hosted on Acast. See acast.com/privacy for more information.

Public services need to deliver more, for a growing and increasingly complex population, but the people and technology resources available to do it are finite. Could AI change that? In Part 2 of her conversation with Transform Gov, Audrey O'Mahony of Accenture gets practical about where AI could have its biggest impact and how we reskill to meet the challenge. She explains how public-sector CIOs are already looking at AI to compress transformation timelines , increase the capacity of technology teams and rethink software delivery, coding, data migration and testing. We also hear how AI can change citizen services themselves — including a striking example where technology helped identify vulnerable people hidden within a huge backlog of correspondence, allowing public servants to prioritise those who needed help most. Where to start: Audrey brings us through the five imperatives for moving from isolated AI tools to genuine end-to-end transformation. This isn't AI as another productivity tool. It's a conversation about whether AI can give government something it badly needs: more capacity to transform and more capacity to serve. Missed Part 1? Catch Audrey's earlier conversation on agentic AI, data foundations, and the mindset shift from cost-cutting to capacity. 🎧 Transform Gov is part of the Ireland eGovernment Awards, brought to you in partnership with Accenture. 📅 The Ireland eGovernment Awards and Leadership Summit take place 24 September at O'Reilly Hall, UCD. Find out more at digitalgovawards.com #TransformGov #AI #PublicSector #FutureOfWork #Accenture Hosted on Acast. See acast.com/privacy for more information.

For decades, Ireland has built its economic identity on being a knowledge economy: highly skilled, highly educated, and a magnet for global investment. Agentic AI is about to test whether that advantage still holds. Most conversations about AI start with cost – how do we do more with less? Audrey O'Mahony, Accenture's Head of Talent Reinvention for UKIA, argues that's the wrong starting point entirely. Her question instead: what would you do with 10,000 extra employees? Thinking capacity instead of cost-cutting changes what preparing for AI actually looks like. In Part 1 of this conversation, Audrey talks about what's at stake for Ireland if that knowledge-economy advantage slips, and why government and the public sector have a uniquely important role to play. As adopters of AI, but also as enablers of it across the wider economy. 🔹 The risk to Ireland's knowledge-economy advantage if AI readiness doesn't keep pace 🔹 The mindset shift — why "what would you do with 10,000 extra employees?" is a better question than "how do we cut costs?" 🔹 The public sector's dual role — adopting AI in its own services, and enabling AI readiness across the wider economy 🔹 The foundation — why agentic AI is only as good as the data sitting underneath it 🔹 The real driver of adoption — trust, not training modules Part 2 coming soon. 🎧 Transform Gov is part of the Ireland eGovernment Awards, brought to you in partnership with Accenture. 📅 The Ireland eGovernment Awards and Leadership Summit take place 24 September at O'Reilly Hall, UCD. Find out more at digitalgovawards.com #TransformGov #AI #FutureOfWork #Accenture #PublicSector Hosted on Acast. See acast.com/privacy for more information.

Ireland's Government CIO Louise McKeever returns for part 2 to talk about what it actually takes to join up government services around citizens. Louise takes us inside: 🔹 Digital building blocks — the reusable infrastructure (gov.ie, e-forms, payments, messaging, a digital wallet) that means departments don't have to rebuild the same systems 🔹 Leading without authority — how you coordinate a whole government's worth of independently governed departmental CIOs toward one shared goal 🔹 Data as a national asset — and why citizen trust has to come before the benefits 🔹 Digital sovereignty — what "resilience and control" really means for Ireland during its EU presidency 🔹 Life events — how registering a birth, a bereavement, further education and social housing are being redesigned as one simple experience, hiding the departmental complexity behind them Missed Part 1? Catch Louise's earlier conversation on delivering Intreo and Agile at Scale in Irish government. 🎧 Transform Gov is part of the Ireland eGovernment Awards, brought to you in partnership with Accenture. 📅 The Ireland eGovernment Awards and Leadership Summit take place 24 September at O'Reilly Hall, UCD. Find out more at digitalgovawards.com #TransformGov #DigitalGovernment #PublicSector #GovTech #DigitalSovereignty Hosted on Acast. See acast.com/privacy for more information.

Louise McKeever started her civil service career as a clerical assistant in 1995. Today, she is the first woman to serve as Ireland’s Government CIO. In Part 1 of this conversation with TransformGov host Maeve Kneafsey, Louise takes us inside: 🔹 Intreo — how Community Welfare Services, Activation Services and Local Office operations were merged into a single case management model, integrating two commercial providers for the first time, in what may have been the first large-scale Agile programme in Irish government 🔹 Change management under pressure — bringing established specialists onto a new system by treating resistance as a concern for business continuity, not stubbornness 🔹 AI in government, before it was called that — using robotic process automation to clear COVID-era claims backlogs 🔹 AI with humans in control — an NLP tool flagging GDPR anomalies in farm applications, and a satellite-imagery compliance system for Common Agricultural Policy payments, with every payment-affecting decision made by a human officer 🔹 Her own path — from clerical assistant to first female CIO at the Department of Agriculture, to Ireland's first female Government CIO Part 2 coming soon. 🎧 TransformGov is part of the Ireland eGovernment Awards, brought to you in partnership with Accenture. 📅 The Ireland eGovernment Awards and Leadership Summit take place 24 September at O'Reilly Hall, UCD. Find out more at digitalgovawards.com #TransformGov #DigitalGovernment #AI #PublicSector #GovTech #WomenInTech Hosted on Acast. See acast.com/privacy for more information.

An Garda Síochána is replacing paper files, ageing technology and fragmented information with mobile devices, body-worn cameras, drones and carefully governed AI. But transforming one of Ireland’s largest and most complex public services is not simply a technology project. It means changing how thousands of Gardaí work — while protecting public trust, individual rights and the judgement of the officer on the ground. In this episode of Transform Gov, Maeve Kneafsey goes straight to the source: Assistant Commissioner Angela Willis, strategic lead for organised and serious crime at An Garda Síochána and a Garda officer with more than 30 years’ frontline experience. Angela explains: How information-led policing gives Gardaí vital context — including previous incidents, firearms risks and court orders — before they arrive at a call What happened at Dublin protests when body-worn cameras were introduced , and why behaviour appeared to change almost overnight Why An Garda Síochána is replacing an interview-recording system that rely on CDs that are no longer being manufactured How frontline feedback f orced the team to rethink and improve a major national investigation system during its rollout Where drones and AI could help Gardaí work faster and more safely — and where human judgement must remain firmly in control Why the hardest part of digital transformation is rarely the technology; it is earning the confidence of the people expected to use it This is a candid and highly practical conversation about modernising a high-stakes public service without losing sight of the Gardaí doing the work — or the people they serve. 🎧Transform Gov is part of the Ireland eGovernment Awards and is brought to you in partnership with Accenture. 📅The Ireland eGovernment Awards and Leadership Summit take place on 24 September 2026 at O’Reilly Hall, UCD. Find out more at digitalgovawards.com. #TransformGov #DigitalGovernment #AnGardaSiochana #PublicSectorTransformation #GovTech Hosted on Acast. See acast.com/privacy for more information.

Episode Highlights: Crisis Management: Maria's resilience was tested through the COVID crisis and the Ukrainian refugee crisis, where she played a pivotal role in managing the response efforts. Tune in to hear how she used "energy buckets" to build team resilience. Data Security Challenges: Discussing the ongoing data security issues faced by the HSE, Maria underscores the inevitability of cyber threats and the critical role of the CISO. Cross-Departmental Collaboration: The Ukrainian refugee crisis required seamless collaboration across multiple departments and organisations, including EY and Microsoft. Discover the complexities of aligning diverse teams to support refugees, such as ensuring access to cancer treatment centres. Managing Expectations: With a large stakeholder group, prioritising needs and managing expectations were crucial. Maria highlights the importance of plain English communication and open conversations to align everyone's efforts. AI in Healthcare: Maria emphasises that AI must be driven by clinicians to support healthcare effectively. She shares her involvement with Spunout, a charity using AI to support young people's mental health. She also tell us about the innovative Fastrack to IT apprenticeship program. 💡 Key Takeaways: The human element is the hardest and most important part of major projects, requiring honest communication and alignment. Data quality and governance are foundational for successful AI initiatives. The importance of practical education pathways, like tech apprenticeships, to bridge skills gaps and support lifelong learning. Join us as Maria McCann shares her invaluable experiences and insights into the world of digital transformation in government Find out more www.digitalgovawards.com Hosted on Acast. See acast.com/privacy for more information.

How do you redesign a public service used by people from almost every country in the world? In this episode of Transform Gov, Maeve Kneafsey speaks with Paul Rooney and Roshan Wijesinghe from the Department of Justice, Home Affairs and Migration about the Department’s digital contact centre for immigration services. This is a story about far more than technology. The Department was dealing with high volumes of applications, fragmented helpdesks, repeated queries, multiple languages, anxious users and staff under pressure. The response was not simply to “build a portal”. It was to redesign the service around users, staff, language, culture, trust and delivery. The conversation explores: Why the project was service-design-led, not technology-led How the Department moved towards a more joined-up applicant view Why translation is not the same as localisation How plain English, tone of voice and visuals helped make the service easier to use How personas helped the team understand both immigration applicants and internal staff How Microsoft Dynamics, automation and AI-supported tools are helping staff manage information and queries Why AI is not being used to make immigration decisions How identity verification helped tackle appointment-booking abuse Why business-led change management was critical What other public sector teams can learn from the project For CIOs, digital leaders, service designers, customer service teams and anyone working on AI or transformation in the public sector, this is a practical look at what digital government really requires: clear purpose, better data, better communication, staff involvement and strong safeguards. Transform Gov is part of the Ireland eGovernment Awards and is brought to you in partnership with Accenture. Find out more at www.digitalgovawards.com Digital government, public sector transformation, Department of Justice, immigration services, AI in government, public sector AI, Microsoft Dynamics, digital contact centre, service design, multilingual services, digital identity, change management, GovTech, Ireland eGovernment Awards, Transform Gov, customer service, public service reform Hosted on Acast. See acast.com/privacy for more information.

What if your next hospital appointment happened from your kitchen table? In Part 2 of Transform Gov, Professor Derek O'Keeffe explains how Ireland is using digital technology to rethink healthcare delivery — from remote islands to nursing homes, prisons and beyond. You'll hear how: *Patients can be monitored safely at home. *Chronic diseases can be managed before emergencies happen. *Virtual hospitals are reducing unnecessary admissions. *AI and robotics could become everyday healthcare tools. This isn't science fiction. It's already happening. Transform Gov is part of the Ireland eGovernment Awards and is brought to you in partnership with Accenture. Find out more about the Ireland eGovernment Leadership Summit and Awards at: www.digitalgovawards.com If you enjoy the episode, please like, subscribe and share. Chapters 00:00 Introduction 01:33 Why chronic disease is changing healthcare 04:49 Why hospitals aren't designed for chronic illness 07:24 The idea behind the virtual hospital 09:44 Monitoring patients at home 10:58 Virtual wards explained 15:20 The island healthcare project 17:06 Why islands became the perfect test bed 18:37 A patient, a ferry and lambing season 20:06 Scaling the project across Ireland 21:41 Nursing homes, prisons and remote care 24:23 International interest from Australia 25:21 AI, robotics and the future of healthcare 27:48 Why innovation requires resilience 29:02 Final thoughts Hosted on Acast. See acast.com/privacy for more information.

What if the biggest challenge in healthcare wasn't medicine... ...but getting the right people to work together? In Part 1 of this fascinating conversation, Professor Derek O'Keeffe — consultant endocrinologist, engineer and founder of the Hive Lab at the University of Galway — explains why solving healthcare problems often starts outside the hospital. From delivering medicines by drone after Storm Ophelia, to creating smart connected medical devices and bringing engineers and clinicians together, this is a story about practical innovation that is already changing lives. In this episode: • Why Derek calls himself a "physicianeer" • Why healthcare is full of engineering problems • The remarkable drone medicine delivery project • Why regulation is often a bigger challenge than technology • The story behind the "digital stent" • Why the best innovations start with a real human problem This isn't a conversation about gadgets. It's about using technology to make public services work better. Transform Gov is part of the Ireland eGovernment Awards and is brought to you in partnership with Accenture. Find out more about this year's Leadership Summit and Awards at: www.digitalgovawards.com If you enjoy the episode, please like, subscribe and share. Chapters 00:00 Introduction 01:35 What is a "physicianeer"? 03:20 From engineering to medicine 05:12 Why healthcare is full of problems to solve 08:15 Why technology isn't the difficult part 10:48 "The technology is easy. The people are hard." 11:24 The idea that led to medicine delivery by drone 13:18 Aviation, pharmacy and regulation 16:05 Building the Hive Lab 18:42 Collaboration between engineers and clinicians 21:15 The digital stent project 24:10 The garden hose moment 26:40 Why innovation often stays in the drawer 28:50 Making technology work for people 31:00 Final thoughts Hosted on Acast. See acast.com/privacy for more information.

Justin Gleeson explains how a small team from government, Maynooth University and Ordnance Survey Ireland came together in March 2020 to create the platform that millions of us watched every evening behind Tony Holohan. A fascinating story about what can happen when technology, data and public service all pull in the same direction. Hosted on Acast. See acast.com/privacy for more information.

What happens when local heritage meets digital innovation? In this episode of Transform Gov, Maeve Kneafsey speaks with Marie Mannion, Heritage Officer, and Brídín Feeney from the GIS team at Galway County Council. Winners of the 2025 Ireland eGovernment Open Data Award , their StoryMaps project is transforming how communities discover, preserve and share local heritage. From digitising more than 1,000 townlands to helping local communities tell their own stories, this project demonstrates how open data, GIS technology and community engagement can deliver real public value. The conversation explores: • Why traditional booklets were no longer enough • Using GIS and StoryMaps technology to connect people with place • Building digital skills within communities • The role of open data in preserving heritage • Creating pride of place through technology • How a local project attracted international interest Transform Gov is brought to you in partnership with Accenture. Find out more about the Ireland eGovernment Awards: www.digitalgovawards.com Hosted on Acast. See acast.com/privacy for more information.

Fear of saying the wrong thing. Fear of making things worse. Fear of even starting the conversation. In this episode of Transform Gov, Maeve Kneafsey speaks with Ailish O’Neill from the HSE’s National Suicide Prevention Office about “Let’s Talk About Suicide” — the winner of the 2025 Ireland eGovernment Education Award. This is a digital learning programme designed to help ordinary people recognise signs of suicidal distress and feel confident enough to step in and help. But this conversation goes far beyond technology. It explores: • Why lived experience completely changed the design of the programme • How language and tone can determine whether people engage or switch off • Why online learning was the right solution for a deeply sensitive subject • How digital tools can build confidence — not just awareness • What public sector teams can learn about communication, trust, and behaviour change One insight stands out: Many people taking the training were already worried about someone in their lives. That changes everything. Transform Gov is part of the Ireland eGovernment Awards and is brought to you in partnership with Accenture. To read more about free, accessible suicide prevention training from the HSE, or to enrol in Let’s Talk About Suicide, visit www.nosp.ie/training . This episode includes discussion about suicide and self-harm, which some listeners might find challenging or upsetting. If you, or someone you know needs support, visit the HSE website www.yourmentalhealth.ie for information on mental health, minding yourself and others, and to find services or supports. Samaritans are also available anytime day or night for support, on freephone 116 123. Chapters 00:00 Introduction 01:30 Why the programme was created during COVID 04:10 Why suicide prevention training is different 07:20 Designing learning that builds confidence 10:15 The power of lived experience 15:05 “We get it now” — the turning point for developers 18:40 Fear of saying the wrong thing 22:10 Real-world stories and impact 25:00 What other public sector teams can learn 28:00 What happens next Hosted on Acast. See acast.com/privacy for more information.

What actually happens when a country decides to digitise itself? Not the theory. Not the strategy decks. The real story. Over 23 years, Ireland’s public sector has gone from: • Paper forms, post and phone calls • To online transactions people trust • To fully integrated, citizen-first services • And now… cautiously stepping into AI This episode is a rare step back — a straight, honest look at what changed, what worked, and what didn’t. You’ll hear: • Why early “digital” projects were little more than brochure websites • The moment citizens finally trusted online government services • The internal battles — fiefdoms, silos and systems that wouldn’t talk to each other • How collaboration became the biggest shift of all • Why “citizen-first” wasn’t always the mindset — and how that changed • The truth about AI in government — less hype, more caution And crucially — what all of that means for what comes next. Hosted on Acast. See acast.com/privacy for more information.

Two years and nine months. That’s how long people were waiting in the system — until everything had to change. What happens when a public service built for 3,000 applications a year suddenly faces over 18,000? That was the reality facing Ireland’s International Protection Office — a system under intense pressure, with growing backlogs, long delays, and real human consequences. In this episode of Transform Gov, Maeve Kneafsey speaks to Emer Mullins and Daniel Drennan, the team behind a transformation programme that didn’t just improve a service — it fundamentally redesigned it. From paper files that could stretch the length of a room…to fully digital workflows, online interviews, and real-time data dashboards… this is a story of what it actually takes to deliver change inside the public service — at scale, under pressure, and in real time. You’ll hear: What the system looked like before — and why it wasn’t sustainable How they rebuilt processes before introducing technology What changed for staff — and for applicants How decisions increased dramatically without simply adding more people What other public sector teams can learn from this This is not theory. This is real delivery. 🎧 Listen now — and if it resonates, share it with someone working on transformation. Chapters 00:00 — Welcome to Transform Gov 01:20 — What the International Protection Office actually does 02:30 — The surge: from 3,000 to 18,000 applications 04:44 — The “before”: paper, delays and pressure 06:44 — Waiting times: up to 2 years and 9 months 08:21 — The complexity: multiple agencies involved 10:07 — The tipping point — why change was unavoidable 11:25 — Where the transformation started 13:45 — Scaling up: staff, infrastructure and process 15:27 — From paper to digital — the reality on the ground 20:40 — Digitising 35,000+ case files 22:20 — Online interviews — what changed 25:49 — Time saved, faster decisions, real outcomes 27:30 — Preparing for new EU migration rules 29:39 — A fully digital applicant journey 32:38 — Data, dashboards and decision-making 34:59 — Lessons for other public sector teams 39:21 — What comes next Hosted on Acast. See acast.com/privacy for more information.

An insider's guide to a brilliant entry for the Ireland eGovernment Awards Most teams think awards are about technology, scale, or budget. They’re not. On this episode of Transform Gov, we sit down with Declan Tuite, Head Judge of the Ireland eGovernment Awards, and Maeve Kneafsey, to break down what really separates winning entries from the rest. Why strong projects fall short. What judges are actually looking for. And how to turn your work into a clear, compelling entry. Because here’s the truth: The difference between winning and losing is often not the project — it’s how it’s explained. If you’re planning to enter the Ireland eGovernment Awards 2026, start here. Ready to enter? You can find step-by-step guides to entry on our website https://digitalgovawards.com/enter/resources/ Chapters 00:00 – Why this episode matters: helping you win 00:30 – Entries now open: key dates and deadlines 01:10 – Meet the head judge: Declan Tuite 02:00 – The #1 mistake applicants make 02:40 – It’s not the tech — it’s the story 03:20 – What judges actually look for 04:00 – Before and after: showing real impact 04:40 – Proof, not promises: using stats and evidence 05:30 – Who is the user? Why it matters 06:10 – Avoid this: jargon and over-explaining 06:50 – Innovation vs real-world results 07:30 – Picking the right category (and why it matters) 08:20 – Start early: why timing improves your entry 09:00 – Using supporting documents and visuals 09:40 – Writing clearly: answering the actual questions 10:20 – What makes an entry stand out 11:10 – Small projects can win (and do) 12:00 – Step-by-step: how to enter online 13:10 – Register, save, refine: how the system works 14:00 – Entering multiple categories 14:50 – What happens after you submit 16:00 – Final advice from the head judge 17:00 – Deadline reminder and key dates 18:00 – Why you should enter (even if unsure) Hosted on Acast. See acast.com/privacy for more information.

In Part 2 of this Transform Gov conversation, Marie Wallace (Accenture) moves beyond the concept of digital identity — and explains what it actually means in practice for service delivery, cost, and efficiency. The headline figure? Up to €8 billion in economic impact for Ireland. But the real story is where that value comes from: removing manual verification from services eliminating repeated onboarding across organisations reducing friction across life events and integrating identity directly into business processes From passports to healthcare to supply chains, this is a look at how identity sits at the centre of service transformation. And why fixing it could change everything. Get the full report The Identity Economy https://forms.office.com/r/fqCBsvQRv3 Chapters 00:00 Bringing digital identity into real-world impact 01:18 €8bn — where the number comes from 01:56 Manual verification — the hidden problem 02:46 Repeating data across services 03:06 Life events — why services don’t connect 04:53 Personalised services explained 05:47 Data control and AI at the edge 08:46 Fraud, deepfakes and verification 12:01 Where the biggest gains are (health, pensions, services) 13:38 Ireland’s opportunity and readiness 15:48 What governments must do next 18:04 What could derail progress 21:28 What changes over the next 3–5 years Hosted on Acast. See acast.com/privacy for more information.

Digital identity is often talked about — but rarely understood in practical terms. In this episode of Transform Gov, Maeve Kneafsey speaks with Marie Wallace, Managing Director and Global Lead for Digital Identities at Accenture, about what is broken in how we prove who we are today — and what is changing. From repeatedly filling out forms to sharing far more personal data than necessary, Marie explains why current identity systems are no longer fit for purpose — and how digital wallets and selective data sharing could transform how citizens access services. This conversation focuses on: Why identity systems are fragmented and inefficient How digital wallets give citizens more control over their data What “selective sharing” actually looks like in practice How trust is changing in a digital world The risks if identity systems are implemented badly In Part 2 we explore the economic impact and what this means for Ireland. Chapters 00:00 Introduction to digital identity and control of data 01:12 What digital identity actually means (and why it’s broken) 02:14 Why sharing too much data is a problem 03:02 Marie’s background in AI and data privacy 04:07 Why centralised data creates risk 06:18 AI, deepfakes and the growing identity challenge 07:50 Designing better identity into public services 09:11 Why identity isn’t reusable today 10:02 Public concern around biometrics and data 11:09 Breaking down silos between public and private services 12:27 The real problem: forms, friction and delays 13:26 What governments need to build (trust + wallets) 14:57 Trust frameworks and verification explained 16:27 EU regulation and what happens next 17:47 Who owns identity in this model 19:13 Efficiency and cost impact (part 2) Hosted on Acast. See acast.com/privacy for more information.

In this episode of Transform Gov, Maeve Kneafsey sits down with Malcolm Byrne TD, Chair of the Oireachtas Committee on Artificial Intelligence, to unpack what has actually changed — and why the pace of change is now the real issue. From courts using AI for real-time translation… to Revenue analysing thousands of tax codes… to the uncomfortable truth that other countries are already moving faster — this is not a future conversation. It’s happening now. And the question is simple: are we ready? Hosted on Acast. See acast.com/privacy for more information.

COVID changed how people engage with online services — permanently. The organisations that adapted are now seeing better engagement, better access, better outcomes . The rest are still catching up. In this episode of Transform Gov, Maeve Kneafsey speaks with Aoife Prendergast of Technological University of the Shannon (TUS) , whose team won the Universal Design category at the Ireland eGovernment Awards 2025 . What they discovered is something every CIO, digital leader, and public service provider needs to hear: People have changed. Since COVID, expectations have shifted: always-on bite-sized easy to use Most services haven’t caught up. Aoife’s team did. They spotted the gap, redesigned using Universal Design, boosted engagement — and unlocked new funding and global collaboration. This isn’t compliance. It’s whether your service gets used at all. Key Topics Universal Design in public services Digital transformation in higher education Public sector accessibility strategy Citizen engagement post-COVID Service design and UX in government Inclusive digital services Ireland eGovernment Awards Ireland TUS (Technological University of the Shannon) Accessibility vs usability Hosted on Acast. See acast.com/privacy for more information.