Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager (CSM)

You could be the perfect CSM for a role and still never hear from the recruiter simply because your LinkedIn profile isn’t optimized the right way. In this episode, I’m breaking down the three things that need to happen before a recruiter reaches out to you on LinkedIn. I’ll show you how to actually show up in recruiter searches, what makes someone want to click on your profile, and the simple tweaks that can help sell them on what they see once they get there. If you want recruiters coming to your inbox with roles you’re actually excited about, hit play and make these updates today. And if you’re ready to stop guessing your way through your job search, apply for 1:1 coaching HERE and let’s get you landing roles you’re actually excited about. 0:01 – Why Most LinkedIn Profiles Never Get Recruiter Attention 2:45 – How Recruiters Really Search for Candidates on LinkedIn 5:10 – The Single Biggest Mistake in Your LinkedIn Skills Section 13:43 – The Headline Formula That Gets You Noticed Instantly 18:34 – Why Copying Your Resume Kills Your LinkedIn Profile 21:19 – How to Use Recommendations to Instantly Boost Credibility 23:31 – Does the “Open to Work” Banner Really Hurt Your Chances? FREEBIES & RESOURCES: 🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE 🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume 🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself 🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral CONNECT WITH ME: ❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ 💭 Got any questions? Send me an email at support@carlyagar.com HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode138 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: 👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop 👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. New episodes drop every Wednesday!

If you can’t put a number on the value you’re creating for your customers, you’re going to struggle to prove why they should keep paying for it. That’s why in this episode, I’m breaking down a simple framework every CSM can use to calculate and present ROI, even if your product feels impossible to measure. I’ll walk you through how to identify where your product is creating financial value, turn that value into actual numbers, and confidently present your math without worrying that someone is going to poke holes in it. You’ll walk away knowing how to make stronger renewal and expansion conversations while building a skill that can help you stand out as a Customer Success Manager. If you want to prove your impact with numbers that actually mean something, hit play and let’s dive in. 1:09 – How to Tie Product Usage to Real ROI Numbers 4:05 – The Three ROI Categories: Time, Money, Protection 6:09 – The Simple Math Behind Powerful ROI Stories 8:47 – How to Kill Skepticism by Calling Out Your Own Numbers 11:05 – A Step-by-Step ROI Example for Sales Tools 13:32 – Making ROI Tangible for “Hard to Measure” Products 17:08 – The Career Benefits of Presenting ROI Like a Pro 21:01 – Why Showing ROI Makes You Stand Out in Interviews 23:10 – ROI Homework for Every Level of Customer Success Pro OTHER EPISODES YOU’LL LOVE: 🎙️ Episode 136: 5 Ways the CSM Role is Changing in 2026 (Beyond the Obvious Stuff) FREEBIES & RESOURCES: 🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE 🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume 🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself 🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral CONNECT WITH ME: ❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ 💭 Got any questions? Send me an email at support@carlyagar.com HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode137 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: 👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop 👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. New episodes drop every Wednesday!

Everyone’s talking about how the CSM role is changing, but what are companies actually looking for in 2026? I analyzed 25 CSM job descriptions from 2025 and 2026, and there were some really interesting patterns that I don’t hear enough people talking about. I’m breaking down what’s changing around AI, commercial experience, scaled CS and customer value, plus two things I hear CSMs lead with all the time that might actually make you sound a little outdated. You’ll walk away knowing which skills are becoming more valuable and how to position your experience for where CS is headed next. If you want to stay competitive and make smarter moves in your customer success career, hit play and let’s dive in. And if you feel like you have the right experience but aren’t sure how to position it for what companies want today, apply for coaching HERE and let’s repackage your experience together. 0:01 – Why the CSM Job Description Has Changed So Dramatically 2:55 – How AI Went From Nice-to-Have to Non-Negotiable 5:09 – Why Commercial Independence Is the Make-or-Break Skill 8:31 – The Fastest Way to Prove Revenue Impact on Your Resume 10:31 – What Happens When Scaled Motions Move Upmarket 11:44 – Why Customer Value Now Means Real Financial ROI 14:04 – The Biggest Skills That Just Disappeared From Job Descriptions 16:22 – What You Should Really Lead With in CS Interviews 17:17 – Stop Panicking: Why You Already Have More Skills Than You Think OTHER EPISODES YOU’LL LOVE: 🎙️ Episode 134: What to (And Not To) Say About AI in Your CS Interviews FREEBIES & RESOURCES: 🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE 🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume 🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself 🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral CONNECT WITH ME: ❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ 💭 Got any questions? Send me an email at support@carlyagar.com HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode136 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: 👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop 👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. New episodes drop every Wednesday!

You can nail every interview question and still lose the CSM job offer to someone else. In this episode, I’m breaking down four reasons that happens, and none of them have to do with your experience or whether your answers were technically good. I’ll show you what hiring managers are actually assessing, how to make your interview stories prove you can replicate your results, why being too humble can cost you the offer, and the overlooked part of the interview that could be quietly working against you. You’ll walk away knowing exactly what to change before your next interview. If you want to turn more great interviews into actual job offers, hit play and let’s dive in. And if you’re tired of great interviews not turning into job offers, apply for coaching HERE and let’s sharpen your interview strategy together. 0:01 – Why Great Answers Alone Won’t Land the Job Offer 2:47 – How Being Too Polished Can Backfire in Interviews 6:47 – The Fastest Way to Show How You Think, Not Just What You’ve Done 10:46 – Why Skipping Numbers in Stories Hurts Your Interview 12:57 – What Happens When You Don’t Ask Smart Questions Back 16:24 – The Four Simple Shifts Anyone Can Make to Get Hired OTHER EPISODES YOU’LL LOVE: 🎙️ Episode 62: Power Questions: 10 Smart Questions to Ask in Your Next Interview 🎙️ Episode 127: AI Won't Replace You as a CSM (But It Does Raise the Bar) with Dan Ennis FREEBIES & RESOURCES: 🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE 🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume 🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself 🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral CONNECT WITH ME: ❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ 💭 Got any questions? Send me an email at support@carlyagar.com HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode135 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: 👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop 👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. New episodes drop every Wednesday!

If you think telling a hiring manager you use AI to write emails faster is proving your AI fluency, you might be setting the bar way too low. In this episode, I’m breaking down what hiring managers actually want to hear about AI in your CS interviews, why efficiency alone is no longer enough, and four specific ways to show that you’re using AI to make a bigger impact with your customers. I’ll also share the AI terminology worth knowing so you can walk into interviews feeling prepared without becoming an AI expert. If you want to prove you’re keeping up with AI and stand out for the right reasons in your next CS interview, hit play and let’s dive in. And if all the changes happening in CS have you wondering what it actually takes to land your next role, apply for coaching HERE and let’s get you on the right track. 00:45 – What AI fluency actually means in CS hiring right now 02:19 – Why using AI for efficiency is no longer enough to stand out 05:04 – What hiring managers want to see from your AI usage 07:19 – How AI can help you have smarter customer conversations 09:06 – Using AI to uncover deeper insights about account health 12:08 – How AI can help you become a more strategic customer partner 17:26 – The terminology worth knowing before your next CS interview OTHER EPISODES YOU’LL LOVE: 🎙️ Episode 132: A CS Hiring Manager Who Interviewed 3,000 CSMs Tells You What Gets You Hired (with Michael Boyd) 🎙️ Episode 128: How To Impress a CS Hiring Manager (from a CS Hiring Manager) - with Eric Clouse! 🎙️ Episode 127: AI Won't Replace You as a CSM (But It Does Raise the Bar) - with Dan Ennis! FREEBIES & RESOURCES: 🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE 🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume 🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself 🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral CONNECT WITH ME: ❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ 💭 Got any questions? Send me an email at support@carlyagar.com HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode134 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: 👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop 👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. New episodes drop every Wednesday!

Your resume might be the reason you're not getting interviews and it has nothing to do with your experience. In this episode, I'm sharing three resume edits you can make in 10 minutes or less that help recruiters instantly understand your value. We'll talk about why numbers can actually hurt you without the right context, what hiring managers need to see before they care about your results, and the simple change that makes you stand out from hundreds of other CSMs with similar experience. If you want your resume to tell a stronger story and give yourself a better chance of landing more interviews, hit play and let’s dive in. And if you want expert help to uncover what makes you uniquely hireable, apply for coaching HERE and let's build a resume that stands out. 01:51 – Why the numbers on your resume might be sending the wrong message to recruiters 03:35 – The simple change that gives your achievements the context they need to stand out 06:32 – The resume details hiring managers need before they care about your results 10:18 – Why your resume should explain more than just what you accomplished 12:09 – How to showcase what makes you different from every other CSM applying 14:55 – The simple resume review to help you stand out in just a few minutes FREEBIES & RESOURCES: 🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE 🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume 🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself 🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral CONNECT WITH ME: ❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ 💭 Got any questions? Send me an email at support@carlyagar.com HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode133 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: 👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop 👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. New episodes drop every Wednesday!

When you've interviewed more than 3,000 CSMs, you start to see exactly what separates the candidates who get hired from the ones who don't. In today's episode, I'm sitting down with Michael Boyd, a three time VP of Customer Success who has hired more than 100 CSMs, to unpack what hiring managers are really looking for in today's market. We talk about how to stand out in technical interviews even if you're not highly technical, the two out of three rule he uses when evaluating candidates, and what AI fluency actually looks like now that it has become an expectation instead of a bonus. By the end of this conversation, you'll know what hiring managers are actually paying attention to, where candidates often miss the mark, and how to position yourself as the kind of CSM companies want to hire. If you are ready to stop guessing what hiring managers want and start interviewing with more confidence, hit play and let's dive in. And if you're tired of knowing you're qualified but not getting the offer, apply for coaching HERE and let's help you land your next Customer Success job. 02:30 – What hiring managers actually want before they hire 06:40 – The interview red flags that should make you think twice 11:15 – What technical interviews are really testing 17:15 – The two out of three rule for landing stretch roles 21:20 – Why the best CSMs are becoming more consultative in the age of AI 32:31 – What AI fluency really looks like in an interview FREEBIES & RESOURCES: 🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE 🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume 🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself 🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral CONNECT WITH ME: ❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ 💭 Got any questions? Send me an email at support@carlyagar.com HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode132 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: 👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop 👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. New episodes drop every Wednesday!

Why are customer success professionals with great experience still getting rejected for interviews? In this episode, I'm sharing the three biggest shifts happening in today's hiring market that most job seekers are completely missing. I'll explain why experience alone is no longer enough, the common job search strategies that are quietly holding you back, and what hiring managers are actually looking for when they review your resume. You'll walk away with a completely different perspective on why your applications are being overlooked and what needs to change to start getting interviews again. If you are ready to stop blending in and position yourself as the candidate companies are actually searching for, hit play and let’s dive in. And if you're ready to stop relying on outdated job search advice, apply for coaching HERE and let's build a strategy that works in today's market. 00:52 – Why having more experience isn't what lands CS interviews anymore 04:03 – The hiring shifts that quietly changed what companies expect from CSMs 07:42 – Why being a great CSM is no longer enough to get hired 10:10 – Why referrals aren't as reliable as they used to be in today's job market 11:09 – The resume mistake that makes you look like every other candidate 14:04 – Why sending more applications could actually be hurting your job search FREEBIES & RESOURCES: 🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE 🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume 🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself 🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral CONNECT WITH ME: ❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ 💭 Got any questions? Send me an email at support@carlyagar.com HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode131 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: 👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop 👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. New episodes drop every Wednesday!

What if your career gap is not the problem at all, but the way you're talking about it is? If you've ever frozen when an interviewer asked about time away from work, this episode will show you exactly how to answer with confidence instead of second guessing yourself. I'll walk you through the five biggest mistakes I see Customer Success professionals make when explaining a career gap, plus what to say instead so hiring managers focus on your value instead of your time away. You'll walk away with a simple framework to own your story, avoid common interview mistakes, and leave a stronger impression. If you want to stop letting your career gap hold you back, hit play and let’s dive in. And if you're not sure how to talk about your career gap in interviews, apply for coaching HERE and let's build your answers together. 00:44 – The one interview question that trips up even the most experienced CS professionals 02:39 – Why career gaps are not the problem and what hiring managers actually care about 04:29 – The mistake that makes interviewers question your career gap before you even finish answering 06:20 – Why talking about what you're leaving behind can hurt your chances 07:23 – The overlooked advantage hiding inside your career gap 11:03 – The interview habit that makes you sound less confident without realizing it FREEBIES & RESOURCES: 🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE 🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume 🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself 🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral CONNECT WITH ME: ❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ 💭 Got any questions? Send me an email at support@carlyagar.com HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode130 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: 👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop 👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. New episodes drop every Wednesday!

Are you making one of the biggest salary negotiation mistakes without even realizing it? In this episode, I’m breaking down the five negotiation mistakes I see Customer Success Managers make over and over, and why they could be costing you thousands of dollars. I’ll share real coaching stories from my clients, the simple questions that can completely change an offer, and how to negotiate with more confidence without feeling pushy or difficult. You’ll walk away knowing how to approach your next offer strategically so you can maximize your compensation and avoid leaving money on the table. If you want to get paid what you’re worth and negotiate your next offer with confidence, hit play and let’s dive in. And if you want expert support from resume to negotiation, apply for coaching HERE and let’s build a job search strategy that gets results. 00:45 – Why one word in your job offer could be costing you thousands 03:39 – The salary negotiation shift most Customer Success Managers never think to make 08:34 – The difference between getting a good offer and getting the best possible one 09:04 – Why playing it safe during salary negotiations can cost you more than you think 11:06 – The negotiation mistake that gives away your leverage before the conversation even starts 14:44 – The biggest salary negotiation mistake Customer Success Managers make after getting an offer FREEBIES & RESOURCES: 🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE 🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume 🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself 🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral CONNECT WITH ME: ❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ 💭 Got any questions? Send me an email at support@carlyagar.com HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode129 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: 👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop 👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. New episodes drop every Wednesday!

What do Customer Success hiring managers actually notice that most candidates never think about? In this episode, I'm joined by Customer Success hiring manager Eric Clouse to talk through what actually stands out at every stage of the hiring process. We cover recruiter outreach, resumes, and interviews, along with the mistakes that quietly hurt candidates. We also get into how hiring managers are evaluating AI skills today and what the future of Customer Success means for your career. You'll walk away with a much clearer understanding of what today's CS leaders are looking for and how to approach your job search more strategically. If you want to stop guessing what hiring managers value and start making stronger career moves, hit play and let's dive in. And if you're ready to build an outreach strategy that helps you stand out with hiring managers, apply for coaching HERE and let's work together. 01:16 – Why hiring managers think differently than most job seekers realize 04:28 – The LinkedIn outreach mistake that could be costing you interviews 07:13 – What hiring managers actually want to see before they ever read your resume 16:08 – Why tailoring your resume to the job description can backfire 22:06 – The interview mistake that quietly reveals you're not thinking like a CSM 25:54 – What hiring managers are really looking for when they ask about AI FREEBIES & RESOURCES: 🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE 🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume 🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself 🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral CONNECT WITH ME: ❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ 💭 Got any questions? Send me an email at support@carlyagar.com HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode128 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: 👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop 👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. New episodes drop every Wednesday!

AI is not coming for your Customer Success job, but it is changing what great CSMs look like. In this conversation with Dan Ennis, Senior Director of Customer Success at Workato, we unpack what hiring leaders are actually looking for in the age of AI and where most candidates are getting it wrong. You'll hear how AI is raising the bar for interviews, assignments, and day to day customer work, plus the biggest mistakes job seekers and CSMs are making when they rely too heavily on AI. We also get into who thrives in AI companies, who struggles, and why startup experience may matter more than ever. You'll walk away with a clearer understanding of how to use AI to become more effective without losing the skills that make you valuable. If you are ready to stop worrying about whether AI will replace you and start learning how to stay ahead of the curve, hit play and let's dive in. And if you feel like the bar keeps moving and you can't keep up with what hiring teams want, apply for coaching HERE and let my team help you land your next role. 00:08 – Why AI is raising the bar for Customer Success professionals 10:00 – What hiring managers can tell about you from the questions you ask 12:37 – Why generic interview assignments are costing candidates opportunities 19:48 – The biggest mistake candidates make when using AI 25:15 – What AI fluency actually looks like for CSMs 30:10 – Why AI customers require a different kind of Customer Success FREEBIES & RESOURCES: 🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE 🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume 🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself 🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral CONNECT WITH ME: ❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ 💭 Got any questions? Send me an email at support@carlyagar.com HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode127 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: 👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop 👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. New episodes drop every Wednesday!

The interview mistakes costing you offers are probably not the ones you think they are. In part two of this series, I'm breaking down the final five interview mistakes our coaches see Customer Success candidates make over and over again. I'm sharing why trying to sound polished can actually hurt your performance, the mindset shifts that can help you stop second guessing yourself, and the patterns that make strong candidates come across as less confident than they really are. You'll walk away with a different perspective on what interviews actually are and how to show up with more confidence, authenticity, and trust in yourself. If you're ready to stop overthinking every interview and start performing like the Customer Success professional you already are, hit play and let's dive in. And if you're ready to stop talking yourself out of the room before you even walk into it, apply for coaching HERE and let's work through it together. 2:11 – Why ditching the “perfect” script could reveal more authentic interview answers 4:32 – The shift that makes interviews feel much less intimidating 7:31 – How one simple framework can help you stop rambling and keep answers sharp 9:36 – The real reason more prep time might be holding you back instead of helping 11:16 – The mindset switch that could boost your confidence (and results) in interviews 12:53 – How to improve your interview if you’re still feeling stuck OTHER EPISODES YOU’LL LOVE: 🎙️ Episode 125: 9 Reasons You Freeze in CSM Interviews (And How to Fix Each) FREEBIES & RESOURCES: 🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE 🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume 🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself 🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral CONNECT WITH ME: ❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ 💭 Got any questions? Send me an email at support@carlyagar.com HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode126 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: 👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop 👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. New episodes drop every Wednesday!

How many times have you walked out of an interview and immediately told yourself, "I'm just bad at interviewing"? In part one of this two part series, I'm breaking down four of the biggest reasons Customer Success candidates freeze, ramble, or go completely blank during interviews. These are real coaching lessons pulled directly from conversations our team has had with hundreds of job seekers. I cover why memorizing answers is actually making interviews harder, the mistake perfectionists make when they try to prepare for every possible question, and strategies that can help you think more clearly and communicate with more confidence in the moment. You'll walk away with practical strategies you can use immediately to feel more prepared and confident in your next interview. If you want to stop telling yourself you're bad at interviewing and start fixing the things that are actually holding you back, hit play and let's dive in. And if you're tired of freezing in interviews, apply for coaching HERE and let's work through it together. 1:05 – Why most people aren’t actually bad at interviews, but are preparing the wrong way 4:03 – The mistake candidates make with interview prep that sets you up to freeze 7:12 – Why prepping for every question backfires and the smarter approach to interview prep 10:14 – An overlooked interview move that makes you sound more confident 12:25 – The interview answer shift that stops you from rambling and gets you noticed FREEBIES & RESOURCES: 🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE 🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume 🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself 🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral CONNECT WITH ME: ❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ 💭 Got any questions? Send me an email at support@carlyagar.com HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode125 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: 👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop 👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. New episodes drop every Wednesday!

Most Customer Success job seekers track their applications. Mariia tracked the data behind her entire job search. In this episode, I'm sitting down with Mariia, a Customer Success Manager who recently landed her dream role in cybersecurity. Because she tracked every part of her job search, we were able to see exactly which activities generated the biggest return on her time and energy and which ones created the most momentum. In this client spotlight episode, we unpack the strategy shifts that helped her dramatically increase her interview conversion rate, the outreach approach that changed the trajectory of her search, and why being more intentional gave her more opportunities instead of fewer. The result? Two job offers, five companies she ultimately turned down, and a Customer Success role that checked every box on her list. If you're ready to stop guessing what's working in your job search and start focusing on the activities that actually create momentum, hit play and let's dive in. And if you're doing all the things and not getting the results you want, apply for coaching HERE and let's figure out what's actually standing between you and your next offer. 1:15 – The mindset shift Mariia used to land two dream job offers and confidently turn down five others 6:20 – Which job seeking activities don’t actually move the needle in a CS job search 8:02 – The two high-ROI actions Mariia focused on that made all the difference 11:43 – How Mariia’s application-to-interview rate increased from 8% to 40% 14:27 – How switching to quality over quantity and getting selective with applications completely shifted Mariia’s confidence and options 22:47 – Why mindset and surrounding yourself with experts were key in Mariia’s job search OTHER EPISODES YOU’LL LOVE: 🎙️ Episode 120: He Applied to 1,000 CS Jobs and Got 0 Interviews. Here's What Finally Worked 🎙️ Episode 117: From Laid Off to Director of CS in 60 Days (the 2 Moves That Made it Happen) 🎙️ Episode 112: He Spent 2.5 Years Applying to Jobs the Wrong Way. Here's What Finally Worked FREEBIES & RESOURCES: 🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE 🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume 🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself 🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral CONNECT WITH ME: ❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ 💭 Got any questions? Send me an email at support@carlyagar.com HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode124 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: 👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop 👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. New episodes drop every Wednesday!

What if the reason your job search is not working has nothing to do with your experience and everything to do with the things you keep wasting time on? In this episode, I’m breaking down the three biggest mistakes I see Customer Success job seekers making that feel productive but are actually keeping them stuck longer. I’m sharing the patterns we uncovered from clients who recently landed roles, why some “good” job search advice is backfiring, and the one strategy most candidates are avoiding that is quietly helping people get interviews faster. You’ll walk away with a completely different perspective on what actually moves the needle in a CS job search and how to stop wasting time on things that are not getting you hired. If you’re ready to get more traction, stand out, and start landing better opportunities, hit play and let’s dive in. And if you’re feeling stuck in your job search and want to hear exactly what helped real Customer Success professionals land offers in this market, register for the live Customer Success Career Panel HERE . 1:54 – Why customizing your resume for every single job is actually hurting your chances instead of helping 7:25 – How mass applying to dozens of roles every week leads to fewer interviews 13:25 – The biggest missed opportunity in job searching 15:02 – How a rejected candidate landed an interview after being turned down 16:17 – Why doing consistent, targeted outreach gets faster and better results 18:06 – The three things to stop doing to stand out in your customer success job search FREEBIES & RESOURCES: 🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE 🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume 🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself 🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral CONNECT WITH ME: ❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ 💭 Got any questions? Send me an email at support@carlyagar.com HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode123 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: 👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop 👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. New episodes drop every Wednesday!

What if the biggest opportunities in your accounts are being left on the table because you are treating champions like power users instead of strategic partners? In this episode, I’m breaking down the five specific ways top performing CSMs use champions to drive adoption, expansion, and renewals without carrying the entire account on their back. I’m sharing the exact plays I used throughout my CS career, why most CSMs are thinking about champions the wrong way, and how to turn your internal advocates into the people opening doors, influencing teams, and helping you protect revenue. You’ll walk away knowing how to sound more strategic, create more momentum in your accounts, and stop feeling like you have to do everything yourself. If you’re ready to become the kind of CSM that companies cannot afford to lose, hit play, and let’s dive in. 1:10 – Why most CSMs aren’t set up to leverage champions (and it’s not your fault) 3:22 – The three must-haves that make someone a true champion, not just a coach 6:47 – Turning your champion into a community builder with a simple Slack channel 10:55 – Upleveling adoption by helping champions create a resource hub or wiki 14:38 – Making your product stickier by baking it into new hire onboarding 16:30 – Driving expansion with champion-led value stories that actually land 21:44 – Teaching champions to talk ROI to crush renewal conversations FREEBIES & RESOURCES: 🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE 🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume 🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself 🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral CONNECT WITH ME: ❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ 💭 Got any questions? Send me an email at support@carlyagar.com HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode122 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: 👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop 👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. New episodes drop every Wednesday!

The people landing the best Customer Success jobs right now are not the ones applying to hundreds of roles. In this episode, I’m breaking down one of the biggest mistakes I see customer success job seekers making and why it’s actually keeping them stuck longer. I’m sharing the real data behind what’s helping people land interviews right now, why applying to more jobs is not the answer, and the four-step framework I teach my clients to help them land roles they’re genuinely excited about instead of settling for something they’ll regret eight months later. You’ll walk away with a completely different perspective on what it actually takes to land a customer success job you love and how to stop treating your job search like survival mode when you don’t have to. If you’re ready to be more intentional, land better interviews, and stop settling for roles that are not the right fit, hit play and let’s dive in. And if you want help figuring out how to land a Customer Success job that actually fits your goals instead of settling for the first offer that comes your way, apply for coaching HERE and let’s build your strategy together. 1:19 – Who should skip this episode and why urgency changes your job search playbook 2:34 – How a common job search strategy traps people in constant cycles of settling 6:36 – The surprising number of applications that actually leads to more interviews 8:04 – The move almost all top job seekers use to land interviews faster 11:02 – What sets apart the candidates who quickly move up after landing a new role 13:02 – The four-part framework for running an intentional, high-success customer success job search OTHER EPISODES YOU’LL LOVE: 🎙️ Episode 62: Power Questions: 10 Smart Questions to Ask in Your Next Customer Success Interview FREEBIES & RESOURCES: 🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE 🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume 🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself 🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral CONNECT WITH ME: ❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ 💭 Got any questions? Send me an email at support@carlyagar.com HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode121 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: 👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop 👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. New episodes drop every Wednesday!

You’re not getting rejected because you are unqualified. You’re getting rejected because you are playing the job search game the same way everyone else is. In this episode, I’m sitting down with Michael, who applied to nearly 1,000 Customer Success jobs without landing a single interview. We unpack the exact shifts that finally changed everything, from the networking strategy that started getting hiring managers to respond to the mindset changes that helped him stop “pre-failing” before interviews even started. Within six months, he landed not one but two CS jobs using a completely different approach. You’ll walk away with a clearer understanding of what is actually working in today’s CS job market and how to stop wasting time on strategies that are keeping you stuck. If you are ready to finally start getting interviews and feel confident in your job search again, hit play and let’s dive in. And if you’re exhausted from applying to jobs and getting ghosted, apply for 1:1 coaching HERE and let’s change the way you approach your job search. 2:12 – Why applying to a thousand jobs got zero interviews and led to burnout 7:22 – What made investing in coaching the turning point for building confidence and community 9:41 – How shifting from resume tweaks to direct networking created instant momentum 13:17 – Why modern job search networking is smarter than awkward meetups 18:31 – How applying to fewer jobs but following up strategically leads to better results 22:14 – Landing two customer success jobs in under 45 days using the networking-first strategy FREEBIES & RESOURCES: 🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE 🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume 🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself 🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral CONNECT WITH ME: ❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ 💭 Got any questions? Send me an email at support@carlyagar.com HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode120 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: 👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop 👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. New episodes drop every Wednesday!

What if the reason you’re not getting promoted has nothing to do with your performance and everything to do with how you are positioning it? In this episode, I’m walking you through a simple four-step framework to build a business case that actually makes it hard for your company to say no. I dive into how to connect your work to what leadership cares about, how to prove your impact with real numbers, and how to think about your promotion like a strategic decision, not a hope. I also get into what most people miss when it comes to stakeholder buy-in and skill growth. You’ll walk away knowing exactly how to position yourself as the obvious next choice. If you’re ready to stop waiting and start making your promotion inevitable, hit play and let’s dive in. And if you are tired of waiting to get promoted and want a clear strategy to position yourself as the obvious next choice, apply for 1:1 coaching HERE and let’s build your business case together. 01:52 – Why waiting for your promotion usually doesn’t work 04:13 – How business impact wins over personal goals every time 06:36 – Proving your value with numbers even without perfect data 09:43 – Mapping key stakeholders to get your promotion approved 12:39 – Building your growth playbook before you ask for a raise 17:24 – Using this framework to land higher roles in interviews FREEBIES & RESOURCES: 🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE 🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume 🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself 🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral CONNECT WITH ME: ❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ 💭 Got any questions? Send me an email at support@carlyagar.com HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode119 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: 👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop 👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. New episodes drop every Wednesday!