Superhosts Down Under with Silvia and Ray

This week, we head to the other side of the world to meet Ruben de Bruin. For the past four years, Ruben has run Cozy Maisonette by the Sea, a one-bedroom beachside retreat in Boscombe West on the UK’s south coast—all while living in London. Ruben has turned long-distance hosting into a reliable system, combining a trusted local team, automation where it counts, and a personal touch where it matters. That same attention to detail also inspired a business: The Curated Host, which creates digital and printed guest handbooks for short-term rental hosts. These thoughtfully designed guides help reduce late-night questions like, “How does the heating work?” while improving the guest experience and supporting better reviews. Silvia and Ray talk with Ruben about remote property operations, the realities of the UK coastal market, and why a well-designed welcome book is one of the highest-leverage investments a host can make. How Ruben got into hosting—and why he chose Boscombe West on the Bournemouth coast The types of guests a one-bedroom beachside retreat attracts and the seasonality of the market Ruben’s biggest surprises during his first year compared with now Managing changeovers, maintenance, and day-to-day operations from London How to find and vet reliable cleaners and handymen from a distance Building a remote property team that can handle problems when they arise Where Ruben draws the line between automation and the personal touch The gap in the market that led him to create The Curated Host Digital versus printed handbooks—and why guests use both How clear, well-designed communication can improve reviews and star ratings The essential sections every guest welcome book should include Handling awkward guest conversations, including linen changes during longer stays Why investing in quality pays off in short-term rentals Ruben’s number-one tip for buying your first remote investment property Cozy Maisonette by the Sea on Airbnb The Curated Host Follow Ruben on Instagram Ray’s Airbnb Silvia’s Airbnb

Jeff Stibbard has run the same training company for more than 30 years, and for the last decade he has pointed all of that systems and performance experience at short term rentals. He now runs six properties, four he owns and two on rent arbitrage, including a four bedroom home in Surry Hills that books at $1,000 a night while similar properties sit at $330. In this episode Jeff explains the three things that separate a top earning listing from an average one: photography, reviews and furniture. He makes the case for going multi channel from day one, explains why he is deliberately avoiding AI in guest communication, and why he would rather hold his price and accept a vacant night than chase occupancy. Ray gives an update on his move to Guesty and multi channel distribution, including what changed with payouts and cash flow, and Silvia raises the peak season pricing mistake she keeps seeing new hosts make. Chapters 00:00 Welcome 00:20 Weekly topic: Ray's move to Guesty and multi channel 03:45 Does your co-host need a trust account 06:40 Meet Jeff Stibbard 08:35 The infrastructure behind six properties 09:50 Inside the STR intensive programs 12:35 The 3x earning gap: photography, reviews, furniture 15:30 Multi channel, and where the bookings actually come from 18:00 Calendar sync and avoiding double bookings 21:00 AI, automation and the personal touch 26:00 Review culture across platforms 27:10 The most costly mistakes new hosts make 29:30 Testing photographers and the hero shot 31:00 Repainting stairs and choosing robust materials 34:00 Do not put heirlooms in your listing 36:30 Pricing: smart pricing, engines, and holding your rate 42:25 Silvia on peak season pricing mistakes 44:30 Rent arbitrage versus owning the asset 49:25 Regulation, the 180 day rule and development approvals 53:35 Jeff's advice for anyone getting started Find Jeff www.discoverperformanceadvisory.com Instagram: @discoverperformance Stay with us Ray's South Yarra Airbnb: https://www.airbnb.com/slink/I2cCaaW5 Ray's North Melbourne Airbnb: https://www.airbnb.com/l/KGfcunu3 Silvia's Airbnb: https://www.airbnb.com/slink/Kpse4K4X Recorded on Riverside. Use code RAY15 for 15% off.

Join us as Laura shares her journey from managing a few properties to running a thriving Airbnb business in regional Victoria. We dive into strategies for calendar management, expanding your portfolio, and building community connections—essentials for hosts looking to thrive in regional markets. The impact of calendar open periods on booking volume and revenue How seasonal events and local attractions influence pricing and occupancy strategies Managing growth from a family operation to a mid-sized hospitality business with 50 properties Methods for maintaining quality and consistency with linen, cleaning, and guest experience The importance of community relationships and word-of-mouth in regional settings Adapting to technological challenges with internet connectivity and platform changes Strategies for balancing family life and business, including staffing, scheduling, and involving children The significance of personal stories and sentimental branding in regional hospitality Planning expansion into neighboring regions and selecting properties aligned with local demand Experimenting with policies like strict cancellation to stabilize income streams

What began as an experiment with a spare bedroom has become an important source of income and a rewarding way to meet people from around the world. Silvia shares how home sharing has evolved, the practical systems she uses to live comfortably alongside guests, and how becoming more available helped lift her rating from 4.7 to 4.9. Silvia begins with Airbnb’s move towards simplified pricing. She explains her transition from paying a 3% host service fee—with guests paying an additional fee—to a host-only fee of 15.5%. She discusses Airbnb’s tool for adjusting nightly rates, while Ray questions whether the fee has disappeared for guests or is simply incorporated into the price. They also discuss direct bookings, platform fees and the seasonal slowdown affecting hosts in Victoria and Sydney. Silvia started hosting while working as a real estate agent. She had an unused bedroom but didn’t want the commitment of a permanent flatmate. After speaking with another woman who hosted her spare room, Silvia decided to try Airbnb. Both she and her first guest were nervous, but the experience quickly showed her that sharing her home could work. As Airbnb expanded into entire-home accommodation, Silvia learned to clearly tell guests that they would be sharing the property with their host—preventing mismatched expectations and awkward arrivals. Silvia takes listeners inside The Grid, her architecturally distinctive Sydney apartment building. Designed around natural ventilation instead of air conditioning, it uses cross-flow breezes, a thermal chimney, water ponds, terrazzo flooring and adjustable louvres to regulate temperature. During winter, underfloor heating keeps the bedrooms and bathroom warm. Clear expectations are essential when sharing a kitchen and bathroom. After guests repeatedly left the kitchen messy, Silvia introduced a detailed rule asking them to clean every surface and appliance they use. The change immediately improved guest behaviour. Ray also introduces Silvia to bath stones—a fast-drying, mould-resistant alternative to traditional bath mats. For Silvia, the greatest rewards extend beyond income. Hosting has introduced her to people from different cultures, professions and stages of life. She has celebrated engagements, supported guests through difficult circumstances and helped international visitors experience Sydney like locals. When Silvia stopped working full-time, she worried that being home more often might make guests uncomfortable. Instead, her rating increased from 4.7 to 4.9. She credits taking greater control of the cleaning and being available to answer questions and share local recommendations. If you have a spare bedroom, most of what you need may already be in place. Silvia’s advice is simple: give home sharing a try. If you enjoy it, continue. If it isn’t right for you, you can easily stop. Ray’s properties: https://www.raymondyee.com.au/airbnb Silvia’s Sydney Airbnb: https://www.airbnb.com/slink/Kpse4K4X Instagram: https://www.instagram.com/superhosts_down_under/ Airbnb’s Simplified Pricing ChangesFrom Spare Room to SuperhostLife at The GridMaking a Shared Home WorkThe Human Side of HostingSilvia’s AdviceStay with Ray and Silvia

Welcome to Superhosts Down Under! This week, Silvia and Ray are joined by Narelle Beavan, a mental health nurse who turned a childhood-memory beach house on Queensland's Capricorn Coast into a five-star Airbnb in under a year. Narelle shares how she found the property, why she leans into storytelling and social media, and how she is preparing for one of regional Australia's biggest events. The Weekly Topic: Style, Era & Guest ExpectationsSilvia opens with a common frustration: guests reviewing a property on its style, era, or theme rather than the quality of the stay. Ray shares how his minimalist Scandinavian studio in South Yarra attracts complaints about TV size and natural light, while Silvia explains how clear listings and face-to-face communication help set expectations in her shared home. A Beach House with HeartNarelle grew up in the tiny fishing village of Keppel Sands and always remembered a little house nestled into the hill at Yeppoon's main beach. Returning home from a cancer appointment with no disease progression, she and her husband took a leap and bought that very house—now extended over 45-plus years into "Vibe on Vaughan". From Nurse to HostAs an acute care mental health nurse covering central Queensland, Narelle explains how building rapport quickly and warmly translates directly into hosting. She shares her strategies for easing anxious guests, setting expectations early, and creating psychological safety long before check-in. Social Media & StorytellingNarelle shares how free tools, trial reels, lifestyle photos, and local community pages drive bookings at zero advertising cost. Her tip: match your music and visuals to the vibe you want guests to feel, and tap into local events and community groups. Pricing, Events & Beef WeekNarelle unpacks rookie pricing mistakes, the power of regional events, and Beef Week—a world-recognised event held every three years that books out accommodation within a 100km radius of Rockhampton. She explains how she plans to offer corporate stays with hampers and guest transport to stand out. Two Listings, One PropertyWith three pavilions sleeping up to 11 guests, Narelle also runs "Afterglow"—a smaller standalone couples' space—to capture midweek bookings and give her family a break on busy weekends. Lessons from Year OneFrom kids on the roof to a mystery smell she couldn't detect after losing her sense of smell to chemo, Narelle shares the surprises, the honesty, and the authenticity that earned her a perfect five-star rating. Connect with Narelle Beavan: ​Vibe on Vaughan: https://airbnb.com/h/vibe-on-vaughan-pavilions ​Afterglow: https://airbnb.com/h/afterglowpavilion ​Instagram: @vibe_on_vaughan_pavilions Other Resources: ​Ray: ⁠raymondyee.com.au⁠ and ⁠lanestay.com.au⁠ ​ ⁠Silvia's Airbnb ​

Welcome to Superhost Down Under! This week, Silvia and Ray tackle the unglamorous issue that can make or break every short-term rental: linens. They are joined by Usha, founder of Parvatii Stays and a Home Time partner who grew from one Airbnb to managing around 20 properties across NSW and South Australia. Usha shares how her business grew through COVID, why she vets owners before properties, and how AI is helping her save time. This episode is brought to you by Riverside. Riverside's AI suite handles post-production, including vertical shorts, dynamic captions, and one-click studio-grade audio. Special Offer: Try Riverside free and get 15% off any paid plan with code RAY15. The Linen Problem Ray shares his four-star wake-up call after a guest reported hair on the linens despite spotless cleaning photos. It pushed him to overhaul his linen system and move to hotel-style commercial linen hire, where stained items are removed at scale. From Side Project to 20 Properties Usha never planned to run a short-term rental business. It started with the lower-ground floor of her first home in the Adelaide Hills, rented out while travelling. That grew into Parvatii Stays, with Parvati meaning "daughter of the mountains". COVID became the turning point. Three months managing remotely from overseas helped Usha build the systems she still uses today. AI & Automation in Hosting Usha discusses how hosts can use AI to answer common guest questions, streamline communication, and reduce repetitive work. Ray shares how AI can help with bookkeeping, receipt reconciliation, and tax-time admin. The message: keep up with the tech, or keep doing the manual work. The Home Time Partnership Rather than spending years getting a real estate licence to handle owner funds, Usha partnered with Home Time. Its backend distributes listings to Airbnb, Booking.com and Stayz, with dynamic pricing through PriceLabs. Choosing Owners & Setting Standards For Usha, it is owner first and postcode second. She vets owners on goals, standards, and fit before onboarding. Her non-negotiables include hotel-grade mattresses, pillows and quilts, nothing stained or unhygienic, and no compromise on guest experience. If standards cannot be met, the property does not get onboarded. It is Usha's profile on the line. Channels, Guests & Insurance Airbnb is value-driven and competitive, Stayz/VRBO attracts higher-value holiday-home guests, and Booking.com can be hit-and-miss. Usha also shares an insurance reality check: short-term rental insurance differs from standard cover, and a broker can help hosts avoid voiding their policy. General information only, not financial advice. One detail hosts can miss is the owner-occupancy clause. Some underwriters require the owner to stay in the property for a minimum number of nights, which is easy to overlook and breach. Advice for New Hosts in 2026 Understand your goal, be transparent with owners about today's market, and give genuine advice over the hard sell. Silvia also reminds hosts that once they try AI tools, they quickly become an everyday helper. Connect with Usha: Website: Parvatii Stays Instagram: @parvatiistays Partner: Home Time Other Resources: Ray: raymondyee.com.au and lanestay.com.au Silvia's Airbnb

Welcome to Superhost Down Under! In this week's episode, Silvia and Ray tackle the great pet debate: to host or not to host furry friends? We are then joined by Lis, a former magazine decorating editor turned successful farmhouse Airbnb host. Lis shares her origin story of turning an investment property into a highly sought-after rural retreat, the power of professional photography, and her top cleaning hacks for managing large properties. Are you a creator looking to dramatically reduce your marketing workflow? This episode is brought to you by Riverside. Riverside's AI suite handles post-production effortlessly, offering perfectly vertical shorts with dynamic captions, and one-click studio-grade audio. ​Special Offer: Try Riverside for free and get 15% off any paid plan using the code REY15. Silvia and Ray discuss their differing views and personal experiences regarding pet-friendly short-term rentals: ​The City Apartment (Silvia): Does not allow pets due to space and building constraints. Silvia shares a cautionary tale from a fellow host involving a dog and a hallway wall. ​The Traveling Pet Owner (Ray): Traveling with a large Greyhound is tough. While Ray seeks pet-friendly spots on the road, his studio apartment isn't durable or large enough to host pets. ​The Farmhouse Approach (Lis): Welcomes pets with a sliding doggy door. She mitigates risks by checking for flea treatments, ensuring current vaccinations, and charging an extra cleaning fee. From Magazine Editor to Host Lis turned an investment property in Wairala into a thriving retreat known as the Big Sunny Farmhouse . After dealing with a nightmare long-term tenant, she pivoted to short-term rentals, outfitting the large space with spare furniture to attract families and working teams. Styling & Photography Insights Drawing from her career as a decorating editor, Lis emphasizes that styling for the camera is everything. ​Ditch the iPhone: Professional lighting and photography are non-negotiable for making your listing stand out. ​Budget-Friendly Upgrades: Paint old pine furniture white and incorporate cotton tablecloths with distinct accent colors. ​Unique Touches: To help rural guests find the driveway, Lis creates custom, arty letterboxes through Letterbox Art . Pricing and Technology ​Manual Pricing: Lis found that dynamic pricing tools didn't work for her rural market. She prefers firm cancellation policies and manual pricing. ​Direct Websites: Instead of relying entirely on OTAs, Lis built a custom direct booking website to host local maps and provide added value to guests. Cleaning a massive farmhouse is time-consuming. Here is how Lis streamlines the process: ​Ditch the Long Checklist: Lis created a hidden page on her website with photos showing cleaners exactly how to arrange towels and set up rooms. ​Furniture Sliders: Put sliders under heavy furniture so cleaners can easily push them back to vacuum underneath. ​Robo-Vac: Invest in a robot vacuum to clean under beds while human cleaners tackle other tasks. ​Color-Coded Linens: Keep three sets of sheets on hand, color-coded by bed size. ​BBQ Fees: Leave a polite note with cleaning tips for the BBQ, including a warning that a small fee applies if left excessively dirty. Connect with Lis: ​Direct Booking Website: Big Sunny Farmhouse ​Airbnb Listing: Lis's Farmhouse Retreat ​Custom Letterboxes: Letterbox Art ​Instagram: @bigsunnyfarmhouse Other Resources: ​Ray's Direct Booking Sites: raymondyee.com.au & lanestay.com.au ​ Silvia's Airbnb⁠

In this episode of Superhosts Down Under , hosts Ray Yee and Silvia are joined by short-term rental industry veteran Geoff Gedge. Geoff shares his incredible 18-year hosting journey and the secrets behind maintaining a near-perfect 5.0-star track record. We dive deep into his properties—Bluegums Retreat and Kurrajong Retreat in beautiful Hepburn Springs, Victoria—and discuss how he navigates multi-platform listings across Airbnb, Stayz, and Booking.com. Geoff also opens up about his innovative, "ultra-personal" hosting concept where he lives alongside guests to act as a local guide, finishing the experience with a community-first dinner finale. Finally, as an Airbnb Ambassador and Host Advisory Board member, Geoff shares his perspective on advocacy and the future of true hospitality in Australia. In This Episode, We Cover: ​ ​The 18-Year Origin Story & Portfolio: Geoff discusses starting out on Stayz back in 2008 and joining Airbnb in 2013, highlighting how the regional short-term rental landscape has evolved over nearly two decades. ​ ​The Multi-Platform Juggle: Practical insights into seamlessly managing calendars and guest experiences across Airbnb, Booking.com, and Stayz without double bookings. ​ ​The Ultra-Personal Model: Geoff breaks down his fascinating pivot to staying with guests at Bluegums Retreat, acting as a professional guide, and navigating the social dynamics and boundaries involved. ​ ​A Community-First Dinner Finale: How hosting a farewell dinner at a local restaurant fundamentally changes a guest's connection to the local region. ​ ​The Secret to a 5.0-Star Rating: The operational non-negotiables of running a top-tier listing in a competitive wellness destination like Hepburn Springs, plus tips on balancing hands-on prep with outsourcing. ​ ​Leadership & Host Advocacy: Insights from Geoff's work on the Airbnb Host Advisory Board and his role as an official Ambassador advocating for Australian hosts. ​ ​Evolving the Hosted Experience: Looking ahead to the next stage of Geoff's hosting career and the enduring legacy of hospitality. ​ About the Guest: Geoff Gedge is an Airbnb Ambassador, Host Advisory Board member, and long-time hospitality host operating in Hepburn Springs, Victoria. Explore Geoff's Listings: ​ ​ Bluegums Retreat — Airbnb Listing 1 ​ ​ Kurrajong Retreat — Airbnb Listing 2 ​ ​ Hepburn Springs Property — Airbnb Listing 3 ​@geoff.gedge Where to stay — hosted by the Superhosts Down Under team: ​ ​ Ray's South Yarra Airbnb ​ ​ Silvia's Airbnb ​

In this episode, Ray and Silvia are joined by David Speirs, an Adelaide-based property investor and former Airbnb superhost who now runs two short-term rentals as a family business under the Haven Retreats brand. The episode opens with Ray's candid update on joining the Guesty multi-channel platform and the unexpected cash flow trade-offs. David then shares why he walked away from Airbnb entirely in favour of Booking.com and direct bookings, and the lessons he's learned along the way. In This Episode, We Cover: Ray's experience with Guesty: more channels, more exposure, but a slower monthly payout cycle Why David chose Lodgify for direct bookings across Booking.com, Airbnb and VRBO Designing a family home with a self-contained downstairs apartment as a revenue stream Running short-term rentals as a true family operation, with cleaning, hosting and admin shared between siblings and mum Why David left Airbnb despite a 4.9 superhost rating — including the water leak and bar-of-soap reviews that pushed him over the edge How Booking.com compares: fewer reviews, less guest chat, and 90%+ occupancy on his Brighton property The Middleton Shack story: a retro 1960s surf shack, 2,500 Instagram followers, and 20% direct bookings Why David sold the shack along with its website, Instagram and contact database Social media tips: professional photography, rotating image libraries, and targeted paid ads Giving back: $5 from every stay split between Still Aware and Friends of Osprey, the sea eagle conservation charity David chairs Local partnerships, including welcome coffees from Dozy café on Jetty Road, Brighton Future plans for a rural Fleurieu Peninsula property near McLaren Vale — farm stay or wedding venue David's role as an advocate for the Short Term Accommodation Association of Australia The one piece of advice every host should follow: stay in your own property at different times of year Interview with STRA business owner: David Speirs David Speirs is an Adelaide-based property investor and short-term rental host with a background in politics, law and conservation. After building a family home with a purpose-designed guest apartment and purchasing a property on Jetty Road, Brighton, David became an Airbnb superhost before transitioning entirely to Booking.com and direct bookings under the Haven Retreats brand. He previously co-owned the Middleton Shack on the Fleurieu Peninsula, chairs Friends of Osprey, and is a volunteer advocate for the Short Term Accommodation Association of Australia. Website: havenretreats.com.au Instagram: @havenretreats.adl Where to stay, hosted by the Superhosts Down Under team Ray's Airbnbs: raymondyee.com.au/airbnb Silvia's Airbnb: airbnb.com/slink/Kpse4K4X

In this episode, Ray and Silvia are joined by Jodie Odlin, a 10-year Airbnb host, creator of the Hospitable Hosts book series, founder of a publishing company, and the driving force behind the Global Hospitality Collective. The episode opens with a discussion on co-host responsibility for property damages, including a tricky real-world scenario involving a mystery carpet stain, AirCover limitations, and why documenting property condition from day one is so important. Jodie then shares her remarkable journey from hotel management school in Australia to running 15 short-term rental properties in the UK, all managed remotely from Australia. In This Episode, We Cover: Weekly topic: who's responsible when damage can't be pinned to a specific guest or stay, and why clear documentation protects everyone Why AirCover only applies when damage is linked to a specific booking Jodie's tip for a small per-booking management fee as a slush fund for unclaimable damages How Jodie became an accidental host in the Cotswolds, with her children as her first cleaning team The arbitrage model explained, and how Jodie scaled to 15 UK properties managed remotely from Australia When to screen out difficult property owners, and why some opportunities are really just distractions How the Hospitable Hosts book series was born out of conference conversations and Clubhouse connections Why Jodie opened her own publishing company for the second book onward The Couples Edition and STR Sisterhood, the newest books in the series The Global Hospitality Collective, a certification body Jodie is launching to raise standards across the short-term rental industry Jodie winning the Shorty Award for Entrepreneur of the Year 2025 The one thing Jodie says every host should do right now: invest in their own education Interview with Author and STR Business Owner: Jodie Odlin Jodie Odlin is a 10-year Airbnb host and serial entrepreneur based in Australia, with a portfolio of 15 properties in the UK running on the rental arbitrage model. With a background in hotel management and extensive experience traveling and hosting around the world, Jodie is the creator of the Hospitable Hosts multi-author book series, now spanning five volumes including a Couples Edition and the STR Sisterhood. She is also the founder of a boutique publishing company, and the Global Hospitality Collective, a soon-to-launch certification and community platform designed to raise hospitality standards across the short-term rental industry. In 2025, Jodie was awarded Entrepreneur of the Year at the Shorty Awards in London. Website: www.hospitablehosts.com Instagram: @hospitablehosts Tetbury Escapes: tetburyescapes.co.uk Instagram: @tetburyescapes Where to stay, hosted by the Superhosts Down Under team Ray's Airbnbs: raymondyee.com.au/airbnb Silvia's Airbnb: airbnb.com/slink/Kpse4K4X

Episode Description In this episode, Ray and Silvia are joined by Jenny, a San Francisco-based Superhost who shares a deeply personal journey into Airbnb hosting. What began as a way to navigate a major life transition turned into a sustainable lifestyle, allowing Jenny to keep her family home while welcoming guests from around the world. The episode opens with a discussion on guest expectations, particularly around air conditioning, and how hosts can manage situations where amenities are misunderstood. Jenny then shares how she transformed her property into a high-performing Airbnb, her approach to creating a warm, community-driven experience, and the systems she’s built to maintain a near-perfect rating over eight years. In This Episode, We Cover: Guest expectations vs listing transparency, especially around air conditioning Why guests need to check listings carefully before booking Jenny’s journey into Airbnb after separating from her partner How she restructured her home to live downstairs and rent out the full upstairs Creating a “home, not a rental” experience that guests immediately feel Building a strong neighbourhood and community vibe for guests Maintaining a 4.99 rating across 250+ stays The pressure of chasing a perfect 5.0 rating and why letting go matters Jenny’s cleaning systems, including monthly deep cleans and walkthrough checks Using Instant Book strategically to attract the right guests Hosting families, repeat guests, and musicians using her piano How Airbnb allows her to cover all property expenses and keep her home Interview with Guest: Jenny Jenny is a San Francisco-based Superhost with over eight years of hosting experience. After a major life transition, she turned to Airbnb as a way to keep her family home and generate income. By redesigning her space and focusing on warmth, detail, and consistency, she has built a highly rated listing with a 4.99 average rating. Her approach combines strong operational systems with a genuine passion for making guests feel at home. Stay at Jenny’s property: https://www.airbnb.com.au/rooms/30129780?unique_share_id=86857236-e02b-43ba-a77a-fee29c31f732&viralityEntryPoint=1&s=76 Where to stay - hosted by the Superhosts Down Under team Ray’s Airbnbs: https://www.raymondyee.com.au/airbnb Silvia’s Airbnb: https://www.airbnb.com/slink/Kpse4K4X

In this episode, Ray and Silvia dive into the "behind-the-scenes" of property management when things go wrong—from cold showers in Sydney to power outages in Melbourne. We are then joined by Eloi and Emiie , the sibling duo behind Sable and Stone Stays , who share how they built a thriving Airbnb arbitrage business in Melbourne in less than a year. In This Episode, We Cover: Host Horror Stories: Ray’s "humid" Sydney stay and the importance of proactive hosting over sending manuals. What is Airbnb Arbitrage? A breakdown of the model where you lease a property long-term to sublet for short-term stays. The Sibling Dynamic: How an 11-year age gap and "Sable vs. Stone" personalities (the "Butterfly" and the "Grandpa") create a balanced business partnership. Pitching to Agents: How to build credibility with real estate agents to get them to say "yes" to subleasing. Automation at Scale: Using PMS and dynamic pricing to manage a portfolio while working full-time 9-to-5 jobs. Interview with Guests: Eloi and Emiie Eloi and Emiie are the founders of Sable and Stone Stays , a boutique short-term rental company based in Melbourne. With backgrounds in sales and insurance, they’ve combined their eye for design and technical systems to create a professional, high-standard hosting brand. Website: Sable and Stone Stays Where to stay — hosted by the Superhosts Down Under team Ray's Property ⁠⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠⁠ Silvia's Property ⁠⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠⁠

In this episode of Superhost Down Under , hosts Ray Yee and Silvia interview Elena Stepanova , founder of My Perfect Host . Elena discusses her transition from a corporate career to managing a portfolio of over 20 properties[cite: 122, 123, 140]. In This Episode, You’ll Learn: The "Brick" Solution: Silvia shares how a host sourced bricks from a building site on New Year's Eve to raise a bed for a guest with a disability[cite: 13, 14]. Hosting in the Suburbs: Elena explains how her Forestville listing succeeded by catering to visiting family and corporate travelers[cite: 133, 134, 135]. Business Evolution: Starting with a family guest room 13 years ago, Elena grew her business through word-of-mouth and professional co-hosting[cite: 89, 104, 146]. Professional Standards: Why high-quality photography is a non-negotiable requirement for any successful listing[cite: 168, 169]. Automation & Systems: A look at the "tech stack" Elena uses, including channel managers, dynamic pricing, and automated cleaning schedules[cite: 174, 175, 176]. Direct Booking Strategies: Using software like Truvy (formerly Super Hog) to screen guests and manage security for off-platform bookings[cite: 227, 229]. Resources Mentioned: My Perfect Host: www.myperfecthost.com.au [cite: 125] Hospitable Hosts (Vol. 3): A book co-authored by Elena featuring global hosting stories[cite: 254, 267]. Truvy: Guest screening and identity verification software[cite: 228, 229]. Key Takeaways: Acts of Service: Successful hosts often view hospitality as a "love language" and find joy in helping others[cite: 41, 49]. Owner Partnerships: Elena "interviews" owners to ensure they will be supportive partners when maintenance issues arise[cite: 157, 160]. Concise Communication: While automation is key, it's vital to keep messages short to avoid guest annoyance[cite: 184, 185]. Where to stay — hosted by the Superhosts Down Under team Ray's Property ⁠⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠⁠ Silvia's Property ⁠⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠⁠ Sponsorship This episode is brought to you by Riverside. Use code Ray15 for 15% off your first subscription. ⁠Learn more⁠

Ray and Silvia are joined by Carmel O’Beirne, a lifestyle host from Clifton Hill, Melbourne, who uses her one-bedroom apartment to fund travel and supplement her income as she transitions toward retirement. The episode opens with Ray sharing a challenging guest situation involving a dropped wallet, refusal to check out, and police intervention — a reminder that hosting can sometimes take unexpected turns. Inspired by her daughter’s success paying off a mortgage through Airbnb, Carmel began hosting her “cosy nest” — an earthy, plant-filled apartment with a green urban jungle balcony in a vibrant Melbourne neighbourhood. Her approach is what she calls “lifestyle hosting”: using Airbnb income to support extended travel, including a month in India, while keeping her home active and secure. Carmel relies on trusted neighbour friends when she travels, meeting guests in person for key handover to reinforce respect and care for her home. She is selective with bookings to maintain strong relationships in her owner-occupied building. Rather than scaling, she plans to continue hosting sustainably, avoiding “empty house syndrome” while balancing income, community harmony, and flexibility. What you’ll learn in this episode How to handle difficult guest situations, including when police become involved. Why guest preparedness and clear house rules are essential. Pricing strategies: Smart Pricing vs manual or third-party tools. The power of clear instructions to prevent misunderstandings and bad reviews. Preparing a personal home for guests while protecting privacy. Building a reliable local support network for remote management. Managing neighbour relationships in owner-occupied buildings. How lifestyle hosting can fund travel and supplement retirement income. Guest Name: Carmel O’Beirne Airbnb: View Carmel’s Listing Where to stay — hosted by the Superhosts Down Under team Ray's Property ⁠⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠⁠ Silvia's Property ⁠⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠⁠ Sponsorship This episode is brought to you by Riverside. Use code Ray15 for 15% off your first subscription. Learn more

Ray and Silvia are joined by Emma Bartlett, a new Airbnb host in Trinity Beach, North Queensland, juggling a full-time job and two young children. They kick off with a discussion about the hosts' shared pet peeve: guests who don't provide feedback during their stay, only in post-checkout reviews. Ray shares his frustration with missed opportunities to improve guest experiences, while Emma, a new host with a five-star rating, reflects on initial guest support, and Silvia highlights the benefits of direct feedback in a shared home. Emma shares her journey into Airbnb, driven by a desire to maintain a family base in Trinity Beach, North Queensland, while residing in Melbourne. Her two-bedroom townhouse stands out with its Daintree rainforest-inspired styling, offering warm colours and greens distinct from typical coastal decor. A key focus is making the property family-friendly, providing extensive amenities like a cot, booster chair, and toys to ease travel for families. Despite a highly competitive market and initial hesitation from management companies due to seasonal bookings, Emma has achieved unexpected booking success. She efficiently manages the property remotely through a trusted local cleaner, podcast-inspired smart lock systems (using guest mobile numbers for codes), automated messaging, and dynamic pricing tools like PriceLabs. Hosting in a tropical climate brought unique challenges, including managing various insects (ants, wasps) and mold, necessitating regular pest control and AC maintenance, with Ray suggesting Sensibo for humidity control. Emma attributes her high guest satisfaction to accurate property representation, unique styling, abundant supplies, durable selections, and a personal touch as a new family host, which she believes fosters guest understanding and open communication. The episode wraps with Emma expressing her pleasant surprise at the Airbnb's success, which has exceeded initial expectations. She emphasizes that her meticulous setup, durable design choices, and personal approach have ensured smooth remote management and fostered positive guest interactions, allowing her family to enjoy the property for their own holidays once or twice a year. What you’ll learn in this episode Strategies for encouraging guest feedback during their stay versus post-stay reviews. How to successfully set up and manage an Airbnb property remotely, even with family commitments. The importance of thoughtful styling and equipping a property to stand out in a competitive market. Practical considerations for making an Airbnb family-friendly and reducing guest packing burdens. Addressing unique environmental challenges in tropical climates, such as pest control and humidity/mold management. Leveraging technology like smart locks, automated messaging, and dynamic pricing tools for efficient remote operations. The value of durable materials and a systematic cleaning process for long-term property maintenance and guest satisfaction. The benefit of transparent communication and personal touches in fostering guest empathy and improving overall experience. Guest Name: Emma Bartlett Instagram: @trinitybeach_townhouse Airbnb: https://www.airbnb.com.au/rooms/1086727624986172101 Where to stay — hosted by the Superhosts Down Under team Ray's Property ⁠⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠⁠ Silvia's Property ⁠⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠⁠ Sponsorship This episode is brought to you by Riverside. Use code Ray15 for 15% off your first subscription. https://riverside.sjv.io/xLR1Wx

Ray and Silvia are joined by Stefan Jordana , a Brisbane-based host (and emerging interior designer) behind a colourful, tropical one-bedroom Airbnb nicknamed “The Fishbowl.” They kick off with a practical host topic: communal facilities in strata buildings—what guests should be allowed to use (pool, gym, rooftop BBQ), what’s often too hard to manage (bookable cinema/dining rooms), and why some residents and building managers default to blaming Airbnb guests when issues arise. Stefan then shares how he transformed his ground-floor, south-facing unit into an experience-led stay—using statement pieces, lighting, and multi-purpose furniture to solve space and brightness challenges, and to stand out in a market full of “white-on-white” listings. He also breaks down what surprised him most once hosting began, why he chose a co-host/property manager , and what he’s learned about launching confidently while maintaining five-star standards. The episode wraps with Stefan’s next chapter: documenting his interior design studies and building his brand, with plans to expand his Airbnb portfolio—while keeping an eye on evolving Brisbane short-stay regulation. What you’ll learn in this episode Communal facilities in strata buildings: what to allow vs what to avoid (especially bookable amenities) Why issues in buildings are often blamed on Airbnb guests first How “The Fishbowl” aesthetic came to life and why bold design stands out in search results Brightening darker apartments with reflective finishes, white balance, dimmable and mood lighting Space-maximising design: storage walls, hidden study, Murphy bed, pull-out sofa and multi-purpose furniture What guests actually comment on versus what hosts tend to worry about Co-hosting best practices, transparency and communication expectations The fine line between helpful guest messaging and over-communication Choosing a property manager when quality and detail matter Guest Stefan Jordana Instagram: @stevielarkin_design Where to stay — hosted by the Superhosts Down Under team Ray's Property ⁠⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠⁠ Silvia's Property ⁠⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠⁠

This week on Superhosts Down Under, Ray and Silvia are joined by returning guest Tania, plus Superhost couple Jay and Rod. Tania shares a recent, highly stressful stay that escalated fast — including late-night Airbnb support contact, refund pressure, a privacy breach, cancellation outcomes, and a retaliatory one-star review. Jay and Rod then share how they built three strong-performing Airbnb listings and a complementary paddleboarding business, plus the systems they use to host reliably even while travelling. In this episode Tania’s complex guest stay and what hosts can learn How amenity expectations (like air conditioning) can create disputes Practical ways to approach Airbnb review disputes (including using policy-based language) Why one bad review shouldn’t define a good host Jay and Rod’s journey from early hosting challenges to three cash-flow-positive listings How they manage operations, cleaning, maintenance, and contingencies Hosting while travelling internationally: communication, backups, and checklists Using a local experience business to differentiate the guest experience Key takeaways Be extremely clear in your listing description about amenities and where they apply (for example, air conditioning location) If a stay becomes a dispute, document everything and reference Airbnb policy when escalating Don’t over-optimise for star ratings — focus on consistent service and clear expectations If you can, self-manage at the start so you understand what “good” looks like before delegating Reliable cleaners, trades, and simple operating systems make remote hosting realistic Guest links Jay & Rod’s Airbnb listings https://www.airbnb.com.au/rooms/835771603387295054?viralityEntryPoint=1&s=76 https://www.airbnb.com.au/rooms/40829555?viralityEntryPoint=1&s=76 https://www.airbnb.com.au/rooms/40413091?viralityEntryPoint=1&s=76 Shoal Bay SUP www.shoalbaysup.com.au Instagram: @shoalbaysup Connect with the podcast Ray's Property ⁠⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠⁠ Silvia's Property ⁠⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠⁠ Instagram @superhosts_down_under .

This week on Superhosts Down Under , Ray and Silvia sit down with Will from Mel Boutique Property, the operator behind Degraves Street Apartment — a design-led short-term rental tucked into one of Melbourne’s most iconic laneways. Located just moments from cafés, galleries, and the city’s creative pulse, Degraves Street Apartment is a thoughtful example of how boutique hospitality can exist within a dense urban environment without losing warmth, comfort, or personality. Will shares how Mel Boutique Property approaches hosting differently, focusing on guest experience, consistency, and the details that turn a central-city stay into something memorable. Ray, Silvia, and Will explore what it takes to run a high-performing inner-city apartment — from managing noise expectations and body corporate realities to designing spaces that photograph beautifully but still function for real guests. They discuss the balance between style and durability, why clear communication matters even more in CBD listings, and how Melbourne’s short-stay market has evolved post-pandemic. The conversation also touches on distribution strategy, guest screening, and why boutique operators often outperform larger portfolios by staying close to the guest journey. If you’re hosting (or considering hosting) an apartment in a busy urban area, this episode offers practical insights and grounded lessons from someone doing it day in, day out. In this episode, Will shares: What makes Degraves Street a unique (and challenging) location to host Designing city apartments that balance aesthetics with durability Setting expectations around noise, access, and urban living Why professional photography needs to reflect reality, not fantasy Managing guest experience in high-density buildings How Melbourne’s short-stay demand has shifted over the past few years The importance of systems, consistency, and clear communication When self-managing makes sense — and when it doesn’t Why smaller, well-run portfolios can outperform scale Where to stay: Degraves Street Apartment — Melbourne CBD ⁠https://www.airbnb.com.au/rooms/1425769022784223775⁠ Ray's Property ⁠⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠⁠ Silvia's Property ⁠⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠⁠ Connect: Instagram: ⁠@degravesstreetapartment⁠ Email: ⁠will@melboutiqueproperty.com

This week on Superhosts Down Under , Ray and Silvia sit down with filmmaker and disability advocate Sarah Barton , the host behind two thoughtful and beautifully considered short-term rentals in Melbourne and Wye River. Sarah has worked for decades at the intersection of film and disability rights. Long before becoming a parent to a daughter with a disability, she was already creating documentaries about access, inclusion, and the lived experiences of disabled Australians. That commitment to representation now extends into the way she designs her guest spaces — from step-free entryways to subtle accessibility features that look and feel like part of the architecture, not clinical add-ons. Ray, Silvia, and Sarah explore the realities of hosting two very different homes: an inner-city garden flat just steps from Chapel Street, and a peaceful coastal retreat surrounded by forest along the Great Ocean Road. Their conversation covers everything from linen management systems to the mental load of running multiple bed configurations, from dealing with tank water and septic systems to ensuring guests understand safety risks like bushfire season. They also unpack the nuance of accessibility, why “wheelchair friendly” cannot mean the same thing for every guest, and how honest communication helps set expectations long before check-in. If you’re a host, a creative, or someone balancing meaningful personal work with the practical challenges of property management, this episode offers grounded insights, real stories, and plenty of relatable moments. In this episode, Sarah shares: Combining filmmaking with disability advocacy How her daughter’s disability deepened her understanding of inclusive design Creating a step-free, wheelchair-friendly coastal home without compromising aesthetics Why accessibility is not universal — different guests need different things Managing multiple linen sets, bed sizes, stains, storage, and timing Why she no longer accepts single-night Saturday bookings off Chapel Street How pricing has softened and shifted as local travel patterns change What hosting on tank water and septic systems requires from guests The importance of a reliable regional support team Why honest photos set better expectations than over-styled listings How she learned not to take mess or minor damage personally Moving off booking.com after a difficult experience Why responsiveness and clarity build trust with guests Where to stay at Sarah’s properties OffChapel Retreat — Melbourne (Windsor) https://www.airbnb.com.au/rooms/52710362?viralityEntryPoint=1&s=76 Wye Beach Retreat / Wye Forest Retreat — Wye River https://www.airbnb.com.au/rooms/961291955783555513?viralityEntryPoint=1&s=76 Ray's Property ⁠⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠⁠ Silvia's Property ⁠⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠⁠

Website: https://custombnb.com.au/ Instagram: @custombnb Superhosts Down Under – Episode with Meredith Cowley (Custom BNB Hosting) In this episode of Superhosts Down Under, Ray and Silvia sit down with Meredith Cowley, founder of Custom BNB Hosting, to explore what it really takes to build and run a short-term rental management business across Australia’s east coast. Meredith shares her journey from frontline child protection social work to becoming a property investor and host. A stage-four breast cancer diagnosis pushed her to re-evaluate what she wanted from life, ultimately creating the space to build a business aligned with her values and lifestyle. Today, she manages a portfolio of around 35 properties across Melbourne, Brisbane, the Sunshine Coast and Hervey Bay. The conversation dives deep into co-hosting, leasing (arbitrage), guest expectations, owner psychology, and the reality of operating a 24/7 hospitality business. Meredith also explains how Custom BNB Hosting uses multiple platforms and local hosting professionals to deliver a consistent guest experience and strong returns for owners. Ray's Property ⁠⁠⁠⁠https://www.raymondyee.com.au/airbnb⁠⁠⁠⁠ Silvia's Property ⁠⁠⁠⁠https://www.airbnb.com/slink/Kpse4K4X⁠⁠⁠