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Published by The Pet Shop Girls
Welcome to The Pet Shop Girls. This show is for independent pet pros who want to learn about cool ideas to help their businesses make more money. Each week, hosts Carly and Sherry are sharing tips about marketing, growing and managing a team, how to avoid common mistakes, up-and-coming trends in the pet industry, and so much more. Sherry, from Odyssey Pets in Dallas, Texas, has been in the industry for 20 years. She has experience in everything from aquatics, to grooming, to boarding, and even retail and has expanded her business to over 10,000 square feet. And you may know Carly, of House of Paws in Regina, Saskatchewan, from TikTok, where she's amassed over 150,000 followers marketing her pet boutique. She built her business in the midst of the global pandemic, and has found a ton of creative ways to scale her business and engage with her local community. Running a pet business can be lonely, but you don't have to do this alone. Join the Pet Shop Girls each week for the podcast that's guaranteed to make you sit, stay, and beg for more.
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Running an independent pet store can feel like one giant to-do list. Pricing, inventory, training, merchandising, customer retention — there is always something that needs attention. In this episode, Sherry and Carly talk about why constant discounting is a race to the bottom and why independents have one big advantage: we can move fast. They share simple 15-minute fixes to check margins, clean up inventory, improve add-on sales, train your team, make buying easier for customers, and finally tackle those little problems you keep putting off. You don’t have to fix everything at once. You just have to keep fixing something. Connect with the Pet Shop Girls! Find us anywhere you like to connect! https://linktr.ee/petshopgirls Join us in the Indie Insider Pet Professional Facebook Group: https://www.facebook.com/share/g/18XEvTjxMj/ Join The Pet Shop Girls: Off The Record Substack Community: https://substack.com/@psgofftherecord?utm_campaign=profile&utm_medium=profile-page Visit our website: www.2petshopgirls.com Get the Ultimate Video Making Tool Megaphone AI here: https://gmm.one/0b0b4fd8-bfd8-4247-b46d-791cd813f28a Check out our Partnership Programs for exclusive savings for Pet Pros: https://2petshopgirls.com/#03-1 Get Carly’s Pet Nutrition Foundation Course: https://app.retailbrilliance.com/courses/269?tab=about&destination=%2Fcourses%2Fbrowse%3Fsearch%3Dpet%2520nutrition%26destination%3D%252Fcourses%252Fbrowse%253F_gl%253D1*176foeq*_gcl_au*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3*FPAU*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3 The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed. This episode includes paid advertising.
Independent pet professionals often see pets and speak with their owners far more frequently than a veterinarian does. That gives retailers, groomers, daycare teams, and other pet professionals a unique opportunity to notice changes early, ask better questions, and help pet parents make more informed decisions. In this episode, Sherry and Carly sit down with renowned integrative veterinarian Dr. Judy Morgan to explore the role pet professionals can play in preventive health without crossing the line into diagnosing or practicing veterinary medicine. Dr. Morgan shares her perspective on holistic pet care, nutrition myths, the influence of diet on chronic conditions, microbiome health, supplements, and how retailers can better evaluate the products they recommend. The conversation also looks at marketing, misinformation, communication with veterinarians, and the growing demand for more natural and individualized approaches to pet wellness. www.drjudymorgan.com www.drjudyu.com Connect with the Pet Shop Girls! Find us anywhere you like to connect! https://linktr.ee/petshopgirls Join us in the Indie Insider Pet Professional Facebook Group: https://www.facebook.com/share/g/18XEvTjxMj/ Join The Pet Shop Girls: Off The Record Substack Community: https://substack.com/@psgofftherecord?utm_campaign=profile&utm_medium=profile-page Visit our website: www.2petshopgirls.com Get the Ultimate Video Making Tool Megaphone AI here: https://gmm.one/0b0b4fd8-bfd8-4247-b46d-791cd813f28a Check out our Partnership Programs for exclusive savings for Pet Pros: https://2petshopgirls.com/#03-1 Get Carly’s Pet Nutrition Foundation Course: https://app.retailbrilliance.com/courses/269?tab=about&destination=%2Fcourses%2Fbrowse%3Fsearch%3Dpet%2520nutrition%26destination%3D%252Fcourses%252Fbrowse%253F_gl%253D1*176foeq*_gcl_au*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3*FPAU*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3 The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed. This episode includes paid advertising.
Neighborhood Pet Store Day is coming September 26—but is your store treating it like another sale or turning it into something customers will actually remember? In this episode of Pet Shop Girls, Sherry and Carly talk about how independent pet retailers can turn Neighborhood Pet Store Day into a true community celebration. From creative events and local partnerships to getting customers through the door, they share ideas for making the day about much more than discounts. Plus, hear how one independent pet retailer turned Neighborhood Pet Store Day into an incredible $28,000 sales day—and what they did differently. 🎧 Tune in and get inspired to make this year's Neighborhood Pet Store Day your best one yet. Visit www.houseofpawspetpro.com to purchase Carly’s event planner. Connect with the Pet Shop Girls! Find us anywhere you like to connect! https://linktr.ee/petshopgirls Join us in the Indie Insider Pet Professional Facebook Group: https://www.facebook.com/share/g/18XEvTjxMj/ Join The Pet Shop Girls: Off The Record Substack Community: https://substack.com/@psgofftherecord?utm_campaign=profile&utm_medium=profile-page Visit our website: www.2petshopgirls.com Get the Ultimate Video Making Tool Megaphone AI here: https://gmm.one/0b0b4fd8-bfd8-4247-b46d-791cd813f28a Check out our Partnership Programs for exclusive savings for Pet Pros: https://2petshopgirls.com/#03-1 Get Carly’s Pet Nutrition Foundation Course: https://app.retailbrilliance.com/courses/269?tab=about&destination=%2Fcourses%2Fbrowse%3Fsearch%3Dpet%2520nutrition%26destination%3D%252Fcourses%252Fbrowse%253F_gl%253D1*176foeq*_gcl_au*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3*FPAU*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3 The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed. This episode includes paid advertising.
Independent pet retailers face constant pressure to carry more products, chase trends, satisfy sales reps, and compete with larger chains. But according to longtime pet industry veteran BC Henschen, sometimes the smartest move is knowing what not to do. In this episode of Pet Shop Girls, BC shares lessons from years in the pet industry, including his experience as the former owner of Platinum Paws. He breaks down some of the most common mistakes independent pet retailers make—and explains how stronger boundaries, better product knowledge, and a clearly defined store identity can help retailers build trust and long-term success. From inventory management and manufacturer relationships to staff training, sourcing, storytelling, and the surprisingly important skill of saying “no,” this conversation is packed with practical advice for retailers at every stage. Connect with the Pet Shop Girls! Find us anywhere you like to connect! https://linktr.ee/petshopgirls Join us in the Indie Insider Pet Professional Facebook Group: https://www.facebook.com/share/g/18XEvTjxMj/ Join The Pet Shop Girls: Off The Record Substack Community: https://substack.com/@psgofftherecord?utm_campaign=profile&utm_medium=profile-page Visit our website: www.2petshopgirls.com Get the Ultimate Video Making Tool Megaphone AI here: https://gmm.one/0b0b4fd8-bfd8-4247-b46d-791cd813f28a Check out our Partnership Programs for exclusive savings for Pet Pros: https://2petshopgirls.com/#03-1 Get Carly’s Pet Nutrition Foundation Course: https://app.retailbrilliance.com/courses/269?tab=about&destination=%2Fcourses%2Fbrowse%3Fsearch%3Dpet%2520nutrition%26destination%3D%252Fcourses%252Fbrowse%253F_gl%253D1*176foeq*_gcl_au*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3*FPAU*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3 The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed. This episode includes paid advertising.
The Pet Shop Girls are taking the podcast on the road—and this time, we’re coming to you live from SUPERZOO! In this episode, Sherry and Carly recorded live from the ArtVark Pet Products booth right on the show floor, talking about what they’re seeing, hearing, and loving at one of the pet industry’s biggest events. From reconnecting with longtime industry friends to discovering new brands and products, they’re sharing their real-time take on what’s happening at SUPERZOO. They dive into the overall vibe of the show, the trends catching their attention, standout finds from the New Product Showcase, and the products and ideas they’re most excited about. And of course, SUPERZOO wouldn’t be complete without a little Pet Shop Girls chaos. We gave away $1,600 in cold hard cash at our launch party and had an incredible time celebrating with everyone who came out to see us. A huge thank-you to all of our listeners, friends, and fellow pet pros who showed up for the bus party and the podcast party. Getting to connect with so many of you in person was one of the best parts of the entire week. Whether you made it to SUPERZOO this year or had to sit this one out, come hang out with Sherry and Carly and hear what caught their attention, what got them talking, and what they think is worth watching next. Connect with the Pet Shop Girls! Find us anywhere you like to connect! https://linktr.ee/petshopgirls Join us in the Indie Insider Pet Professional Facebook Group: https://www.facebook.com/share/g/18XEvTjxMj/ Join The Pet Shop Girls: Off The Record Substack Community: https://substack.com/@psgofftherecord?utm_campaign=profile&utm_medium=profile-page Visit our website: www.2petshopgirls.com Get the Ultimate Video Making Tool Megaphone AI here: https://gmm.one/0b0b4fd8-bfd8-4247-b46d-791cd813f28a Check out our Partnership Programs for exclusive savings for Pet Pros: https://2petshopgirls.com/#03-1 Get Carly’s Pet Nutrition Foundation Course: https://app.retailbrilliance.com/courses/269?tab=about&destination=%2Fcourses%2Fbrowse%3Fsearch%3Dpet%2520nutrition%26destination%3D%252Fcourses%252Fbrowse%253F_gl%253D1*176foeq*_gcl_au*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3*FPAU*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3 The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed. This episode includes paid advertising.
Every business owner wants better results—but better results require a better business owner. In this episode, Sherry and Carly discuss why growth isn't about finding more information. It's about taking action on what you already know. They share lessons from their own businesses, the uncomfortable decisions that led to real progress, and why coaches, books, and podcasts can only take you so far. In this episode: Why your business won't change until you do The difference between learning and implementing Why the biggest obstacle to growth is often avoiding uncomfortable decisions Working on your business instead of just in it Why busy doesn't always mean productive The power of small, consistent improvements over time How coaching provides direction—but you still have to do the work Practical ways to stop feeling overwhelmed and start making progress Connect with the Pet Shop Girls! Find us anywhere you like to connect! https://linktr.ee/petshopgirls Join us in the Indie Insider Pet Professional Facebook Group: https://www.facebook.com/share/g/18XEvTjxMj/ Join The Pet Shop Girls: Off The Record Substack Community: https://substack.com/@psgofftherecord?utm_campaign=profile&utm_medium=profile-page Visit our website: www.2petshopgirls.com Get the Ultimate Video Making Tool Megaphone AI here: https://gmm.one/0b0b4fd8-bfd8-4247-b46d-791cd813f28a Check out our Partnership Programs for exclusive savings for Pet Pros: https://2petshopgirls.com/#03-1 Get Carly’s Pet Nutrition Foundation Course: https://app.retailbrilliance.com/courses/269?tab=about&destination=%2Fcourses%2Fbrowse%3Fsearch%3Dpet%2520nutrition%26destination%3D%252Fcourses%252Fbrowse%253F_gl%253D1*176foeq*_gcl_au*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3*FPAU*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3 The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed. This episode includes paid advertising.
Most independent retailers think the value of a trade show is measured by the deals they bring home. We disagree. The biggest return on investment isn't the discounts—it's the relationships you build, the ideas that challenge you, and the inspiration that helps your business grow. In this episode, we're kicking off Season 3 from SUPERZOO and sharing why trade shows have become one of the best investments we've made. We talk about making the most of every show, building meaningful industry connections, finding exciting new products, and why getting out of your store might be exactly what your business needs. In this episode: Why trade shows are about more than show specials Building relationships with brands and other retailers Making the most of any show—big or small Budgeting and planning for industry events Working on your business, not just in it If you've been saying, "Maybe next year," consider this your sign to start planning now. Your next great idea could be waiting on the show floor. Connect with the Pet Shop Girls! Find us anywhere you like to connect! https://linktr.ee/petshopgirls Join us in the Indie Insider Pet Professional Facebook Group: https://www.facebook.com/share/g/18XEvTjxMj/ Join The Pet Shop Girls: Off The Record Substack Community: https://substack.com/@psgofftherecord?utm_campaign=profile&utm_medium=profile-page Visit our website: www.2petshopgirls.com Get the Ultimate Video Making Tool Megaphone AI here: https://gmm.one/0b0b4fd8-bfd8-4247-b46d-791cd813f28a Check out our Partnership Programs for exclusive savings for Pet Pros: https://2petshopgirls.com/#03-1 Get Carly’s Pet Nutrition Foundation Course: https://app.retailbrilliance.com/courses/269?tab=about&destination=%2Fcourses%2Fbrowse%3Fsearch%3Dpet%2520nutrition%26destination%3D%252Fcourses%252Fbrowse%253F_gl%253D1*176foeq*_gcl_au*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3*FPAU*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3 The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed. This episode includes paid advertising.
Running a business can feel overwhelming. Too many ideas, too many tools, and not enough time to make it all work. This summer, we’re breaking down the tools that actually help us run and grow our business without burning out. Welcome to the Smart Tech Summer Mini Series. Each short episode focuses on one tool we use in our day-to-day—from email and organization to content creation, AI, and marketing. We cover platforms like SaneBox, Notion, Linktree, CapCut, Printful, Claude, Arvin, Megaphone AI, and Giphy. We walk through how each tool fits into our workflow, what problem it solves, and how you can start using it in your own business. If you’re running a business, creating content, or just trying to stay organized, this series is for you. New mini episodes drop all summer. The right tools don’t just save time—they change how you work. Connect with the Pet Shop Girls! Find us anywhere you like to connect! https://linktr.ee/petshopgirls Join us in the Indie Insider Pet Professional Facebook Group: https://www.facebook.com/share/g/18XEvTjxMj/ Join The Pet Shop Girls: Off The Record Substack Community: https://substack.com/@psgofftherecord?utm_campaign=profile&utm_medium=profile-page Visit our website: www.2petshopgirls.com Get the Ultimate Video Making Tool Megaphone AI here: https://gmm.one/0b0b4fd8-bfd8-4247-b46d-791cd813f28a Check out our Partnership Programs for exclusive savings for Pet Pros: https://2petshopgirls.com/#03-1 Get Carly’s Pet Nutrition Foundation Course: https://app.retailbrilliance.com/courses/269?tab=about&destination=%2Fcourses%2Fbrowse%3Fsearch%3Dpet%2520nutrition%26destination%3D%252Fcourses%252Fbrowse%253F_gl%253D1*176foeq*_gcl_au*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3*FPAU*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3 The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed. This episode includes paid advertising.
Running a business can feel overwhelming. Too many ideas, too many tools, and not enough time to make it all work. This summer, we’re breaking down the tools that actually help us run and grow our business without burning out. Welcome to the Smart Tech Summer Mini Series. Each short episode focuses on one tool we use in our day-to-day—from email and organization to content creation, AI, and marketing. We cover platforms like SaneBox, Notion, Linktree, CapCut, Printful, Claude, Arvin, Megaphone AI, and Giphy. We walk through how each tool fits into our workflow, what problem it solves, and how you can start using it in your own business. If you’re running a business, creating content, or just trying to stay organized, this series is for you. New mini episodes drop all summer. The right tools don’t just save time—they change how you work. Connect with the Pet Shop Girls! Find us anywhere you like to connect! https://linktr.ee/petshopgirls Join us in the Indie Insider Pet Professional Facebook Group: https://www.facebook.com/share/g/18XEvTjxMj/ Join The Pet Shop Girls: Off The Record Substack Community: https://substack.com/@psgofftherecord?utm_campaign=profile&utm_medium=profile-page Visit our website: www.2petshopgirls.com Get the Ultimate Video Making Tool Megaphone AI here: https://gmm.one/0b0b4fd8-bfd8-4247-b46d-791cd813f28a Check out our Partnership Programs for exclusive savings for Pet Pros: https://2petshopgirls.com/#03-1 Get Carly’s Pet Nutrition Foundation Course: https://app.retailbrilliance.com/courses/269?tab=about&destination=%2Fcourses%2Fbrowse%3Fsearch%3Dpet%2520nutrition%26destination%3D%252Fcourses%252Fbrowse%253F_gl%253D1*176foeq*_gcl_au*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3*FPAU*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3 The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed. This episode includes paid advertising.
Running a business can feel overwhelming. Too many ideas, too many tools, and not enough time to make it all work. This summer, we’re breaking down the tools that actually help us run and grow our business without burning out. Welcome to the Smart Tech Summer Mini Series. Each short episode focuses on one tool we use in our day-to-day—from email and organization to content creation, AI, and marketing. We cover platforms like SaneBox, Notion, Linktree, CapCut, Printful, Claude, Arvin, Megaphone AI, and Giphy. We walk through how each tool fits into our workflow, what problem it solves, and how you can start using it in your own business. If you’re running a business, creating content, or just trying to stay organized, this series is for you. New mini episodes drop all summer. The right tools don’t just save time—they change how you work. Connect with the Pet Shop Girls! Find us anywhere you like to connect! https://linktr.ee/petshopgirls Join us in the Indie Insider Pet Professional Facebook Group: https://www.facebook.com/share/g/18XEvTjxMj/ Join The Pet Shop Girls: Off The Record Substack Community: https://substack.com/@psgofftherecord?utm_campaign=profile&utm_medium=profile-page Visit our website: www.2petshopgirls.com Get the Ultimate Video Making Tool Megaphone AI here: https://gmm.one/0b0b4fd8-bfd8-4247-b46d-791cd813f28a Check out our Partnership Programs for exclusive savings for Pet Pros: https://2petshopgirls.com/#03-1 Get Carly’s Pet Nutrition Foundation Course: https://app.retailbrilliance.com/courses/269?tab=about&destination=%2Fcourses%2Fbrowse%3Fsearch%3Dpet%2520nutrition%26destination%3D%252Fcourses%252Fbrowse%253F_gl%253D1*176foeq*_gcl_au*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3*FPAU*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3 The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed. This episode includes paid advertising.
Running a business can feel overwhelming. Too many ideas, too many tools, and not enough time to make it all work. This summer, we’re breaking down the tools that actually help us run and grow our business without burning out. Welcome to the Smart Tech Summer Mini Series. Each short episode focuses on one tool we use in our day-to-day—from email and organization to content creation, AI, and marketing. We cover platforms like SaneBox, Notion, Linktree, CapCut, Printful, Claude, Arvin, Megaphone AI, and Giphy. We walk through how each tool fits into our workflow, what problem it solves, and how you can start using it in your own business. If you’re running a business, creating content, or just trying to stay organized, this series is for you. New mini episodes drop all summer. The right tools don’t just save time—they change how you work. Connect with the Pet Shop Girls! Find us anywhere you like to connect! https://linktr.ee/petshopgirls Join us in the Indie Insider Pet Professional Facebook Group: https://www.facebook.com/share/g/18XEvTjxMj/ Join The Pet Shop Girls: Off The Record Substack Community: https://substack.com/@psgofftherecord?utm_campaign=profile&utm_medium=profile-page Visit our website: www.2petshopgirls.com Get the Ultimate Video Making Tool Megaphone AI here: https://gmm.one/0b0b4fd8-bfd8-4247-b46d-791cd813f28a Check out our Partnership Programs for exclusive savings for Pet Pros: https://2petshopgirls.com/#03-1 Get Carly’s Pet Nutrition Foundation Course: https://app.retailbrilliance.com/courses/269?tab=about&destination=%2Fcourses%2Fbrowse%3Fsearch%3Dpet%2520nutrition%26destination%3D%252Fcourses%252Fbrowse%253F_gl%253D1*176foeq*_gcl_au*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3*FPAU*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3 The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed. This episode includes paid advertising.
Running a business can feel overwhelming. Too many ideas, too many tools, and not enough time to make it all work. This summer, we’re breaking down the tools that actually help us run and grow our business without burning out. Welcome to the Smart Tech Summer Mini Series. Each short episode focuses on one tool we use in our day-to-day—from email and organization to content creation, AI, and marketing. We cover platforms like SaneBox, Notion, Linktree, CapCut, Printful, Claude, Arvin, Megaphone AI, and Giphy. We walk through how each tool fits into our workflow, what problem it solves, and how you can start using it in your own business. If you’re running a business, creating content, or just trying to stay organized, this series is for you. New mini episodes drop all summer. The right tools don’t just save time—they change how you work. Connect with the Pet Shop Girls! Find us anywhere you like to connect! https://linktr.ee/petshopgirls Join us in the Indie Insider Pet Professional Facebook Group: https://www.facebook.com/share/g/18XEvTjxMj/ Join The Pet Shop Girls: Off The Record Substack Community: https://substack.com/@psgofftherecord?utm_campaign=profile&utm_medium=profile-page Visit our website: www.2petshopgirls.com Get the Ultimate Video Making Tool Megaphone AI here: https://gmm.one/0b0b4fd8-bfd8-4247-b46d-791cd813f28a Check out our Partnership Programs for exclusive savings for Pet Pros: https://2petshopgirls.com/#03-1 Get Carly’s Pet Nutrition Foundation Course: https://app.retailbrilliance.com/courses/269?tab=about&destination=%2Fcourses%2Fbrowse%3Fsearch%3Dpet%2520nutrition%26destination%3D%252Fcourses%252Fbrowse%253F_gl%253D1*176foeq*_gcl_au*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3*FPAU*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3 The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed. This episode includes paid advertising.
Running a business can feel overwhelming. Too many ideas, too many tools, and not enough time to make it all work. This summer, we’re breaking down the tools that actually help us run and grow our business without burning out. Welcome to the Smart Tech Summer Mini Series. Each short episode focuses on one tool we use in our day-to-day—from email and organization to content creation, AI, and marketing. We cover platforms like SaneBox, Notion, Linktree, CapCut, Printful, Claude, Arvin, Megaphone AI, and Giphy. We walk through how each tool fits into our workflow, what problem it solves, and how you can start using it in your own business. If you’re running a business, creating content, or just trying to stay organized, this series is for you. New mini episodes drop all summer. The right tools don’t just save time—they change how you work. Connect with the Pet Shop Girls! Find us anywhere you like to connect! https://linktr.ee/petshopgirls Join us in the Indie Insider Pet Professional Facebook Group: https://www.facebook.com/share/g/18XEvTjxMj/ Join The Pet Shop Girls: Off The Record Substack Community: https://substack.com/@psgofftherecord?utm_campaign=profile&utm_medium=profile-page Visit our website: www.2petshopgirls.com Get the Ultimate Video Making Tool Megaphone AI here: https://gmm.one/0b0b4fd8-bfd8-4247-b46d-791cd813f28a Check out our Partnership Programs for exclusive savings for Pet Pros: https://2petshopgirls.com/#03-1 Get Carly’s Pet Nutrition Foundation Course: https://app.retailbrilliance.com/courses/269?tab=about&destination=%2Fcourses%2Fbrowse%3Fsearch%3Dpet%2520nutrition%26destination%3D%252Fcourses%252Fbrowse%253F_gl%253D1*176foeq*_gcl_au*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3*FPAU*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3 The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed. This episode includes paid advertising.
Running a business can feel overwhelming. Too many ideas, too many tools, and not enough time to make it all work. This summer, we’re breaking down the tools that actually help us run and grow our business without burning out. Welcome to the Smart Tech Summer Mini Series. Each short episode focuses on one tool we use in our day-to-day—from email and organization to content creation, AI, and marketing. We cover platforms like SaneBox, Notion, Linktree, CapCut, Printful, Claude, Arvin, Megaphone AI, and Giphy. We walk through how each tool fits into our workflow, what problem it solves, and how you can start using it in your own business. If you’re running a business, creating content, or just trying to stay organized, this series is for you. New mini episodes drop all summer. The right tools don’t just save time—they change how you work. Connect with the Pet Shop Girls! Find us anywhere you like to connect! https://linktr.ee/petshopgirls Join us in the Indie Insider Pet Professional Facebook Group: https://www.facebook.com/share/g/18XEvTjxMj/ Join The Pet Shop Girls: Off The Record Substack Community: https://substack.com/@psgofftherecord?utm_campaign=profile&utm_medium=profile-page Visit our website: www.2petshopgirls.com Get the Ultimate Video Making Tool Megaphone AI here: https://gmm.one/0b0b4fd8-bfd8-4247-b46d-791cd813f28a Check out our Partnership Programs for exclusive savings for Pet Pros: https://2petshopgirls.com/#03-1 Get Carly’s Pet Nutrition Foundation Course: https://app.retailbrilliance.com/courses/269?tab=about&destination=%2Fcourses%2Fbrowse%3Fsearch%3Dpet%2520nutrition%26destination%3D%252Fcourses%252Fbrowse%253F_gl%253D1*176foeq*_gcl_au*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3*FPAU*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3 The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed. This episode includes paid advertising.
Running a business can feel overwhelming. Too many ideas, too many tools, and not enough time to make it all work. This summer, we’re breaking down the tools that actually help us run and grow our business without burning out. Welcome to the Smart Tech Summer Mini Series. Each short episode focuses on one tool we use in our day-to-day—from email and organization to content creation, AI, and marketing. We cover platforms like SaneBox, Notion, Linktree, CapCut, Printful, Claude, Arvin, Megaphone AI, and Giphy. We walk through how each tool fits into our workflow, what problem it solves, and how you can start using it in your own business. If you’re running a business, creating content, or just trying to stay organized, this series is for you. New mini episodes drop all summer. The right tools don’t just save time—they change how you work. Connect with the Pet Shop Girls! Find us anywhere you like to connect! https://linktr.ee/petshopgirls Join us in the Indie Insider Pet Professional Facebook Group: https://www.facebook.com/share/g/18XEvTjxMj/ Join The Pet Shop Girls: Off The Record Substack Community: https://substack.com/@psgofftherecord?utm_campaign=profile&utm_medium=profile-page Visit our website: www.2petshopgirls.com Get the Ultimate Video Making Tool Megaphone AI here: https://gmm.one/0b0b4fd8-bfd8-4247-b46d-791cd813f28a Check out our Partnership Programs for exclusive savings for Pet Pros: https://2petshopgirls.com/#03-1 Get Carly’s Pet Nutrition Foundation Course: https://app.retailbrilliance.com/courses/269?tab=about&destination=%2Fcourses%2Fbrowse%3Fsearch%3Dpet%2520nutrition%26destination%3D%252Fcourses%252Fbrowse%253F_gl%253D1*176foeq*_gcl_au*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3*FPAU*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3 The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed. This episode includes paid advertising.
Running a business can feel overwhelming. Too many ideas, too many tools, and not enough time to make it all work. This summer, we’re breaking down the tools that actually help us run and grow our business without burning out. Welcome to the Smart Tech Summer Mini Series. Each short episode focuses on one tool we use in our day-to-day—from email and organization to content creation, AI, and marketing. We cover platforms like SaneBox, Notion, Linktree, CapCut, Printful, Claude, Arvin, Megaphone AI, and Giphy. We walk through how each tool fits into our workflow, what problem it solves, and how you can start using it in your own business. If you’re running a business, creating content, or just trying to stay organized, this series is for you. New mini episodes drop all summer. The right tools don’t just save time—they change how you work. Connect with the Pet Shop Girls! Find us anywhere you like to connect! https://linktr.ee/petshopgirls Join us in the Indie Insider Pet Professional Facebook Group: https://www.facebook.com/share/g/18XEvTjxMj/ Join The Pet Shop Girls: Off The Record Substack Community: https://substack.com/@psgofftherecord?utm_campaign=profile&utm_medium=profile-page Visit our website: www.2petshopgirls.com Get the Ultimate Video Making Tool Megaphone AI here: https://gmm.one/0b0b4fd8-bfd8-4247-b46d-791cd813f28a Check out our Partnership Programs for exclusive savings for Pet Pros: https://2petshopgirls.com/#03-1 Get Carly’s Pet Nutrition Foundation Course: https://app.retailbrilliance.com/courses/269?tab=about&destination=%2Fcourses%2Fbrowse%3Fsearch%3Dpet%2520nutrition%26destination%3D%252Fcourses%252Fbrowse%253F_gl%253D1*176foeq*_gcl_au*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3*FPAU*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3 The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed. This episode includes paid advertising.
In this episode, Carly and Sherry dive into the rapidly evolving world of artificial intelligence—breaking down what it actually means for small business owners, creative industries, and everyday life. From efficiency and innovation to ethical concerns and misinformation, this conversation explores both sides of the AI debate in a way that’s practical, grounded, and relevant—even if you’re not “techy.” Connect with the Pet Shop Girls! Find us anywhere you like to connect! https://linktr.ee/petshopgirls Join us in the Indie Insider Pet Professional Facebook Group: https://www.facebook.com/share/g/18XEvTjxMj/ Join The Pet Shop Girls: Off The Record Substack Community: https://substack.com/@psgofftherecord?utm_campaign=profile&utm_medium=profile-page Visit our website: www.2petshopgirls.com Get the Ultimate Video Making Tool Megaphone AI here: https://gmm.one/0b0b4fd8-bfd8-4247-b46d-791cd813f28a Check out our Partnership Programs for exclusive savings for Pet Pros: https://2petshopgirls.com/#03-1 Get Carly’s Pet Nutrition Foundation Course: https://app.retailbrilliance.com/courses/269?tab=about&destination=%2Fcourses%2Fbrowse%3Fsearch%3Dpet%2520nutrition%26destination%3D%252Fcourses%252Fbrowse%253F_gl%253D1*176foeq*_gcl_au*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3*FPAU*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3 The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed. This episode includes paid advertising.
In this episode of Pet Shop Girls, we sit down with Mike Karsting, Senior Vice President of the World Pet Association (WPA), to talk about how independent pet retailers can make the most of their time at SUPERZOO. Mike shares insight into how the show has evolved, what current trends retailers should be paying attention to, and how to approach SUPERZOO with a strategy so you can get the most value out of attending. We also talk about the educational opportunities available at the show, the importance of networking and relationship-building, and what retailers can do to turn a few busy days at SUPERZOO into long-term growth for their business. Whether you’re attending for the first time or you’re a seasoned SUPERZOO veteran, this conversation is full of practical advice to help you plan ahead, learn more, and come home with ideas and connections that matter. Connect with the Pet Shop Girls! Find us anywhere you like to connect! https://linktr.ee/petshopgirls Join us in the Indie Insider Pet Professional Facebook Group: https://www.facebook.com/share/g/18XEvTjxMj/ Join The Pet Shop Girls: Off The Record Substack Community: https://substack.com/@psgofftherecord?utm_campaign=profile&utm_medium=profile-page Visit our website: www.2petshopgirls.com Get the Ultimate Video Making Tool Megaphone AI here: https://gmm.one/0b0b4fd8-bfd8-4247-b46d-791cd813f28a Check out our Partnership Programs for exclusive savings for Pet Pros: https://2petshopgirls.com/#03-1 Get Carly’s Pet Nutrition Foundation Course: https://app.retailbrilliance.com/courses/269?tab=about&destination=%2Fcourses%2Fbrowse%3Fsearch%3Dpet%2520nutrition%26destination%3D%252Fcourses%252Fbrowse%253F_gl%253D1*176foeq*_gcl_au*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3*FPAU*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3 The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed. This episode includes paid advertising.
In this episode, Carly and Sherry break down how to handle employee discipline the right way—without emotion, without avoidance, and without damaging your culture. This isn’t about punishment. It’s about coaching, clarity, and protecting the standards of your business. If you’ve ever struggled with difficult conversations, inconsistent accountability, or letting issues go on too long… this episode gives you a clear framework to fix it. Connect with the Pet Shop Girls! Find us anywhere you like to connect! https://linktr.ee/petshopgirls Join us in the Indie Insider Pet Professional Facebook Group: https://www.facebook.com/share/g/18XEvTjxMj/ Join The Pet Shop Girls: Off The Record Substack Community: https://substack.com/@psgofftherecord?utm_campaign=profile&utm_medium=profile-page Visit our website: www.2petshopgirls.com Get the Ultimate Video Making Tool Megaphone AI here: https://gmm.one/0b0b4fd8-bfd8-4247-b46d-791cd813f28a Check out our Partnership Programs for exclusive savings for Pet Pros: https://2petshopgirls.com/#03-1 Get Carly’s Pet Nutrition Foundation Course: https://app.retailbrilliance.com/courses/269?tab=about&destination=%2Fcourses%2Fbrowse%3Fsearch%3Dpet%2520nutrition%26destination%3D%252Fcourses%252Fbrowse%253F_gl%253D1*176foeq*_gcl_au*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3*FPAU*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3 The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed. This episode includes paid advertising.
You found your diamond—now how do you keep them? In this episode, we’re talking about the real cost of turnover and what actually makes great retail employees stay. Spoiler: it’s not just money. We cover how to build loyalty from day one, why the first 90 days matter, how to make your team feel seen, and why education, recognition, and honest communication are key to keeping your rockstars engaged. In this episode: Why good employees really leave How to use Employee Checkpoints Easy ways to recognize your team Why learning keeps employees engaged Perks that actually matter Join the Indie Insider Group: https://www.facebook.com/share/g/14Z5WsKrMgN/ Connect with the Pet Shop Girls! Find us anywhere you like to connect! https://linktr.ee/petshopgirls Join us in the Indie Insider Pet Professional Facebook Group: https://www.facebook.com/share/g/18XEvTjxMj/ Join The Pet Shop Girls: Off The Record Substack Community: https://substack.com/@psgofftherecord?utm_campaign=profile&utm_medium=profile-page Visit our website: www.2petshopgirls.com Get the Ultimate Video Making Tool Megaphone AI here: https://gmm.one/0b0b4fd8-bfd8-4247-b46d-791cd813f28a Check out our Partnership Programs for exclusive savings for Pet Pros: https://2petshopgirls.com/#03-1 Get Carly’s Pet Nutrition Foundation Course: https://app.retailbrilliance.com/courses/269?tab=about&destination=%2Fcourses%2Fbrowse%3Fsearch%3Dpet%2520nutrition%26destination%3D%252Fcourses%252Fbrowse%253F_gl%253D1*176foeq*_gcl_au*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3*FPAU*MTg4MjkwMjc1NS4xNzc4Nzg1MzA3 The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed. This episode includes paid advertising.
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