Racquet Fuel

What if the biggest barrier to growing tennis isn’t getting families interested, but making it easy enough for them to actually sign up? In this episode of Racquet Fuel , hosts Kim Bastable and Simon Gale examine the tennis registration process through the eyes of a busy parent who wanted to introduce her children to the sport. Despite her interest, confusing program descriptions, unclear skill levels, membership requirements, and a difficult registration process ultimately caused her to walk away. Her experience offers racquet sports leaders a rare look at the customers they often never hear from: those who are interested in playing but leave before ever stepping onto the court. From simplifying industry jargon and improving facility websites to offering free assessments and shorter beginner commitments, the conversation reveals how seemingly small points of friction can become significant barriers to participation. This episode is essential listening for any director, coach, or facility leader responsible for attracting and retaining new players. As Simon points out, a club’s biggest competition may not be another tennis facility, but rather, it may be the sports and activities that are simply easier for families to understand, access, and join. What You’ll Learn: Why confusing websites and registration systems can cause potential players to give up before ever reaching the court How industry language like red, orange, green, and yellow ball can overwhelm parents who are new to tennis Why age-based pathways don’t always provide clear answers for older beginners entering the sport How a free 30-minute assessment can give families the confidence and clarity they need to get started Why parents increasingly expect registration to be simple, immediate, and available online How clearly communicating what to wear, bring, and expect can reduce anxiety for first-time families Why shorter introductory sessions may make tennis feel more approachable than a long-term commitment How AI and online search are changing the way parents discover and evaluate local racquet sports programs Why racquet sports leaders need to think about the customers who disappear without ever telling them why Resources & Mentions: Building a StoryBrand by Donald Miller — Covers the importance of removing industry jargon and communicating in language customers can immediately understand. Red, Orange, Green, Yellow (ROGY) Pathway — Tennis development pathway discussed throughout the episode and the challenges it can create for parents unfamiliar with the sport. Hosts: Kim Bastable — Professor of Practice and UF Director of Racquet Sports Management Simon Gale — USTA Senior Director of Racquet Sports Development Learn More & Get Certified: Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses and join the next generation of directors shaping the future of the game. Learn more here: Course 1: Facilities, Operations, Marketing & More — UF DORS 1 Course 2: Leadership, Management & Finance — UF DORS - Course 1 completion is required for course 2 Discount Code: Course 1: Facilities, Operations, Marketing & More: Use code “RF100” for $100 off Inquiries: Contact: UFDORS@.ufl.edu

Taking a look back at one of our favorite conversations from the Racquet Fuel Podcast, we’re republishing this episode featuring Kim Bastable and Simon Gale’s engaging discussion with Mike Barrell on the evolving landscape of racquet sports. Drawing on more than 20 years of experience in the tennis industry, Mike explores the impact of pickleball and padel on traditional tennis, the economic considerations reshaping racquet facilities, and the importance of social engagement in building lasting communities. This conversation remains highly relevant as tennis continues to innovate, adapt, and learn from the success of complementary racquet sports while staying true to its core identity. They discuss the economic considerations that are reshaping tennis facilities, the importance of fostering social engagement in sports, and how coaches play a crucial role in building a thriving tennis community. Throughout the discussion, the focus remains on the need for tennis to innovate and adapt while staying true to its core identity. What You'll Learn: How the rise of pickleball and padel presents both opportunities and challenges for tennis Economic viability and how clubs can balance costs with offering complementary racquet sports Why social engagement is key to retaining tennis players and how programming can support this The crucial role of coaches in connecting players and fostering community in tennis The 'leaky bucket' problem in tennis retention and how to address it Pickleball's success in accessibility and social play - what tennis can learn The need for tennis to innovate and compete with pickleball's marketing success Hosts: Kim Bastable — Professor of Practice and UF Director of Racquet Sports Management Simon Gale — USTA Senior Director of Racquet Sports Development Guests: Mike Barrell - Executive Director of Tennis, Sportime Clubs NY Learn More & Get Certified: Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses and join the next generation of directors shaping the future of the game. Learn more here: Course 1: Facilities, Operations, Marketing & More — UF DORS 1 Course 2: Leadership, Management & Finance — UF DORS - Course 1 completion is required for course 2 Discount Code: Course 1: Facilities, Operations, Marketing & More: Use code “RF100” for $100 off Inquiries: Contact: UFDORS@.ufl.edu

What if the key to attracting and retaining the next generation of racquet sports professionals is simply listening to them? In this episode of Racquet Fuel , hosts Kim Bastable and Simon Gale turn the microphone over to the next generation of racquet sports professionals. Joining them are Christian Cannon , University of Florida Director of Racquet Sports master's student, and Ethan Patrick , a Racquet Sports Management student at Hope College. Instead of talking about Gen Z, this conversation gives Gen Z the opportunity to speak for themselves. Together, they challenge common stereotypes, discuss what motivates young professionals, and share how today's directors can better attract, develop, and retain the next generation of racquet sports leaders. From technology and social media to leadership, mentorship, and career development, this episode provides valuable insight for club owners, directors, and managers preparing for the future of the industry. If you're wondering how to engage young staff members, empower future leaders, and build stronger teams, this conversation is one you won't want to miss. What You'll Learn: Why Gen Z values purpose, trust, and growth opportunities just as much as compensation How giving young professionals a seat at the table builds confidence, ownership, and leadership skills Why understanding the "why" behind decisions increases engagement and motivation How fresh perspectives and inexperience can become a competitive advantage for organizations Why social media, short-form video, and digital storytelling are becoming essential marketing tools for clubs How directors can better challenge Gen Z employees without creating unnecessary friction Why diversified job responsibilities beyond coaching help improve retention and professional development What today's young professionals are really looking for in racquet sports careers—and why many stereotypes about Gen Z don't tell the whole story Resources & Mentions: Racquet Fuel: Leading Gen Z: Shaping the future of work with Tim Elmore — Leadership insights from Dr. Tim Elmore on leading and developing Generation Z Hosts: Kim Bastable — Professor of Practice and UF Director of Racquet Sports Management Simon Gale — USTA Senior Director of Racquet Sports Development Guests: Christian Cannon - University of Florida Director of Racquet Sports master's student Ethan Patrick - Racquet Sports Management student at Hope College Learn More & Get Certified: Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses and join the next generation of directors shaping the future of the game. Learn more here: Course 1: Facilities, Operations, Marketing & More — UF DORS 1 Course 2: Leadership, Management & Finance — UF DORS - Course 1 completion is required for course 2 Discount Code: Course 1: Facilities, Operations, Marketing & More: Use code “RF100” for $100 off Inquiries: Contact: UFDORS@.ufl.edu

What happens when you combine pickleball, hospitality, entertainment, and community into one experience-driven business model? In this episode of Racquet Fuel , hosts Kim Bastable and Simon Gale sit down with Kelli Alldredge , President of Chicken N Pickle , to explore how one of the most recognizable names in pickleball entertainment grew from a bold idea in Kansas City into a nationally recognized hospitality brand with 13 locations across the country. Long before pickleball exploded during the pandemic, Chicken N Pickle saw the sport’s unique power to bring people together. Kelli shares the story behind the company’s early vision, how she went from customer to president, and why the organization’s real success comes not from pickleball itself, but from creating meaningful human connection through food, celebration, and shared experiences. This conversation matters for anyone leading a racquet sports business, operating a facility, or trying to build community around sport. Whether you manage a tennis club, pickleball venue, or multi-sport facility, you’ll gain valuable insight into hospitality-driven business models, experiential programming, and how to create spaces people genuinely crave returning to. What You’ll Learn: Why Chicken N Pickle views itself as a hospitality and human connection business—not just a pickleball company How “owning celebrations” became a core part of the organization’s business strategy Why food, entertainment, and dwell time are critical to long-term facility success How Kelli Alldredge evolved from customer to president by leading with passion and adaptability Why inclusive programming and community impact are essential to the future of pickleball The importance of creating experiences that make guests want to stay for hours—not just play and leave How Chicken N Pickle balances growth, hospitality, and operational complexity across multiple locations Why racquet sports leaders should think beyond court revenue when building sustainable businesses Resources & Mentions: Chicken N Pickle — Hospitality and entertainment brand combining pickleball, dining, and community-driven experiences Hosts: Kim Bastable — Professor of Practice and UF Director of Racquet Sports Management Simon Gale — USTA Senior Director of Racquet Sports Development Guest: Kelli Alldredge — President, Chicken N Pickle Learn More & Get Certified: Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses and join the next generation of directors shaping the future of the game. Learn more here: Course 1: Facilities, Operations, Marketing & More — UF DORS 1 Course 2: Leadership, Management & Finance — UF DORS - Course 1 completion is required for course 2 Discount Code: Course 1: Facilities, Operations, Marketing & More: Use code “RF100” for $100 off Inquiries: Contact: UFDORS@.ufl.edu

What can racquet sports leaders learn from one of the world’s most admired service organizations? In this episode of Racquet Fuel , hosts Kim Bastable and Simon Gale sit down with Holly Rivera , Chick-fil-A owner-operator in Orlando, to explore how one of the most recognizable brands in customer service develops leaders, builds intentional career pathways, and creates a culture where hospitality becomes a competitive advantage. From hiring for humility and soft skills to designing structured growth plans that start on day one, Holly shares how Chick-fil-A transforms part-time employees into future leaders through clear systems, personal investment, and purpose-driven leadership. Her insights offer a unique perspective for racquet sports directors, facility managers, and business owners seeking to improve staff retention, customer experience, and leadership development within their own organizations. This conversation matters for anyone building teams, managing people, or trying to create exceptional customer experiences. Whether you lead a club, operate a facility, or manage a growing business, you’ll gain practical strategies for developing talent, retaining staff, and building a service-first culture. What You’ll Learn: Why hiring for character, humility, and soft skills often matters more than experience How structured career pathways improve retention and long-term employee growth Why leadership development should begin at orientation, not promotion How lateral growth opportunities can keep team members engaged without burnout The importance of promoting employees only after they’re already demonstrating leadership readiness How consistent retraining and coaching maintain elite service standards Why purpose-driven leadership helps teams make better decisions than fear-based management Resources & Mentions: Chick-fil-A Leadership Development Program — Competitive operator and corporate training system Hosts: Kim Bastable — Professor of Practice and UF Director of Racquet Sports Management Simon Gale — USTA Senior Director of Racquet Sports Development Guest: Holly Rivera — Chick-fil-A Owner-Operator Learn More & Get Certified: Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses and join the next generation of directors shaping the future of the game. Learn more here: Course 1: Facilities, Operations, Marketing & More — UF DORS 1 Course 2: Leadership, Management & Finance — UF DORS - Course 1 completion is required for course 2 Discount Code: Course 1: Facilities, Operations, Marketing & More: Use code “RF100” for $100 off Inquiries: Contact: UFDORS@.ufl.edu

What if the future of racquet sports leadership depends not just on understanding the game, but on knowing how to tell its story, build belief, and lead through change? In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale sit down with Ben Nichols , founder of Padel 22, to explore how communication, strategy, and storytelling are shaping the next chapter of racquet sports. With a background spanning Wimbledon, the Australian Open, Formula One, and global sport communications, Ben brings a wide-angle view to one of the industry’s fastest-growing conversations: how leaders should think about padel, pickleball, tennis, and the evolving racquets landscape. This conversation matters for directors, coaches, club leaders, and anyone trying to navigate growth in a changing industry. Whether you are deciding whether to add a new sport, trying to influence boards or investors, or learning how to lead a team beyond on-court expertise, this episode offers practical insight on what modern racquet sports leadership requires. What You’ll Learn: Why storytelling is no longer just a marketing skill, but a leadership skill How padel -- whether you pronounce it "pa-DEL" or "PAD-dle" -- is growing internationally and what that means for the U.S. market What directors should consider when balancing tennis, pickleball, and padel Why great coaches do not automatically become great business leaders How clubs can think more strategically about programming, pricing, and participation Why qualitative stories and quantitative data both matter when influencing decision-makers How racquet sports can create community, belonging, and long-term engagement Why the leaders who succeed next will be the ones looking ahead, not standing still Resources & Mentions: Padel 22 — Communications and storytelling consultancy focused entirely on padel Playtomic — Global racquet sports booking and technology platform Premier Padel — International professional padel tour Hexagon Cup — Professional team padel competition LTA — Lawn Tennis Association, the governing body for tennis and padel in Great Britain U.S. Padel Association — National governing body supporting padel growth in the United States Hosts: Kim Bastable — Professor of Practice and UF Director of Racquet Sports Management Simon Gale — USTA Senior Director of Racquet Sports Development Guest: Ben Nichols — Founder of Padel 22 Learn More & Get Certified: Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses and join the next generation of directors shaping the future of the game. Learn more here: Course 1: Facilities, Operations, Marketing & More — UF DORS 1 Course 2: Leadership, Management & Finance — UF DORS - Course 1 completion is required for course 2 Discount Code: Course 1: Facilities, Operations, Marketing & More: Use code “RF100” for $100 off Inquiries: Contact: UFDORS@hhp.ufl.edu

What does it take to build a successful tennis academy that not only develops players, but also develops people? In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale speak with Tina Keown and Jack Glennane , directors of the Victorian Tennis Academy. Operating four venues and 24 courts just minutes from the Australian Open grounds, VTA has become one of Australia’s leading tennis organizations, earning multiple Tennis Australia awards along the way. Tina and Jack share how they’ve built a thriving multi-venue tennis business by focusing on people first. From implementing a seven-tier career pathway for coaches to shifting toward more sustainable employment models, they discuss how leadership, culture, and long-term thinking can help clubs retain great staff and deliver exceptional experiences for players. They also reflect on their own journeys from casual coaches to directors and the lessons learned while balancing leadership, operations, and growth. This conversation matters for anyone managing a tennis program, leading a racquet sports department, or trying to create a sustainable coaching workforce. Whether you run a single facility or oversee multiple locations, you’ll gain practical insight into building strong teams, empowering staff, and evolving from working in the business to leading it strategically. What You’ll Learn: Why hiring for values first helps build stronger coaching teams How creating a clear career pathway can turn coaching jobs into long-term professions Why the tennis industry often loses coaches to other industries—not competing clubs How owner-operators can balance day-to-day operations with long-term leadership The importance of empowering staff with ownership and leadership opportunities Why investing in professional development and education helps retain great coaches How diverse programming—from court hire to adult leagues—creates a more sustainable business model Resources & Mentions: Victorian Tennis Academy — Multi-location tennis academy based in Melbourne, Australia Tennis Australia — Learn more about what Australia has to offer for the racquet sports world Hosts: Kim Bastable — UF Director of Racquet Sports Education Simon Gale — USTA Leader & Facility Executive Guests: Tina Keown — Director, Victorian Tennis Academy Jack Glennane — Director, Victorian Tennis Academy Learn More & Get Certified: Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses and join the next generation of directors shaping the future of the game. Learn more here: Personal Brand Management for the Racquets Industry — UF PBM Course 1: Facilities, Operations, Marketing & More — UF DORS 1 Course 2: Leadership, Management & Finance — UF DORS - Course 1 completion is required for Course 2. Discount Codes: Personal Brand Management for the Racquets Industry: Use code “ RF25 ” for $25 off Course 1: Facilities, Operations, Marketing & More: Use code “ RF100 ” for $100 off Inquiries: Contact: UFDORS@hhp.ufl.edu

What if the future of racquet sports growth depends less on tradition and more on designing experiences for beginners, families, and urban communities? In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale sit down with Anthony Evrard, Co-founder and CEO of Court 16, to explore how innovation, listening, and purposeful design are reshaping the way families enter tennis. What began in a Brooklyn industrial building with red ball courts has evolved into a multi-location, multi-generational racquet concept backed by strategic partners including Babolat and USTA Ventures. This conversation matters for anyone building programs, launching facilities, or trying to grow the game in non-traditional markets. Whether you lead a private club, public facility, or are dreaming up your own concept, you’ll come away with practical insight on carving out a niche and staying adaptable. What You’ll Learn Why competing for families’ time, not other clubs, changes your programming strategy How “learn here, play anywhere” creates clarity in junior pathway development Why niche specialization often beats trying to serve every segment The power of listening and responding quickly to your community How engaging the entire family strengthens retention and growth Why letting players move on can actually build long-term loyalty What it means to run your business like a “living Google document” Resources & Mentions Court 16 — Urban, family-focused tennis clubs founded in Brooklyn USTA Ventures (Court 16) — Growth-focused investment arm of USTA Hosts: Kim Bastable — UF Director of Racquet Sports Education Simon Gale — USTA Leader & Facility Executive Guest: Anthony Evrard — Court 16 Co-Founder and CEO Learn More & Get Certified Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses — Personal Brand Management, Operations & Programming, and Leadership & Finance — and join the next generation of directors shaping the future of the game. Learn more here: Personal Brand Management for the Racquets Industry — UF PBM Course 1: Facilities, Operations, Marketing & More — UF DORS 1 Course 2: Leadership, Management & Finance — UF DORS 2 Course 1 completion is required for course 2 Discount Codes: Personal Brand Management for the Racquets Industry: Use code “ RF25 ” for $25 off Course 1: Facilities, Operations, Marketing & More: Use code “ RF100 ” for $100 off Inquiries: Contact UFDORS@hhp.ufl.edu

What if the most successful racquet sports leaders aren’t the most credentialed—but the most adaptable, self-aware, and committed to culture fit? In this episode, hosts Kim Bastable and Simon Gale sit down with Andrew Minnelli , Director of Racquets at Bighorn Golf Club and Consultant with GSI Executive Search, to explore what modern leadership, hiring, and career growth really look like in today’s racquet sports industry. Drawing from his unique dual role, Andrew shares insights from both sides of the interview table: leading a high-level club operation while helping facilities nationwide identify and place top talent. Whether you’re an aspiring director, a seasoned pro, or a club decision-maker, this conversation offers clarity on fit, balance, and building long-term success. What You’ll Learn: Why culture fit and passion often matter more than a long list of certifications How COVID reshaped racquet sports leadership and accelerated multi-sport oversight Common interview mistakes candidates make—and how to avoid leading with the wrong agenda Why a strong 90-day plan should focus on listening, not instant solutions How search firms help uncover a club’s true needs—and prepare candidates for success What “balance is earned” really means for leaders managing teams, families, and careers A mindset shift: how being the best part of someone else’s day strengthens leadership impact Resources & Mentions GSI Executive Search — Executive recruiting and leadership consulting for clubs BigHorn Golf Club — Boutique, high-touch club model in Palm Desert International POP Tennis Association — Expanding access and innovation in racquet sports Hosts: Kim Bastable - UF Director of Racquet Sports Education Simon Gale - USTA Leader & Facility Executive Guest: Andrew Minnelli — Director of Racquets at BigHorn Golf Club & Consultant with GSI Executive Search Learn More & Get Certified Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses — Personal Brand Management, Operations & Programming, and Leadership & Finance — and join the next generation of directors shaping the future of the game. 👉 Learn More & Enroll Here

What if the future of racquet sports leadership depends less on titles and more on advocacy, early identification, and building a profession people are proud to choose? In this episode of Racquet Fuel , hosts Kim Bastable and Simon Gale sit down with Brian Dillman, CEO of the Racquet Sports Professionals Association (RSPA), to unpack one of the most significant leadership transformations in the industry. Brian shares the thinking behind the transition from United States Professional Tennis Association (USPTA) to RSPA, and what it takes to rebrand not just a name, but a culture. This conversation matters for anyone invested in building sustainable careers, recruiting the next generation, and elevating racquet sports as a legitimate, long-term profession. What You’ll Learn Why rebranding is a cultural shift, not a cosmetic change How early identification can shape future leaders long before college What “advocacy” really looks like at the facility, city, and industry level Why racquet sports must be positioned as a profession , not a side job How managing up, sideways, and down strengthens leadership impact The risks and rewards of making big decisions with collective buy-in Why “we, not me” leadership builds trust and long-term momentum Resources & Mentions Racquet Sports Professionals Association (RSPA) Hugh O’Brien Leadership Seminar Hosts: Kim Bastable - UF Director of Racquet Sports Education Simon Gale - USTA Leader & Facility Executive Guest: Brian Dillman - CEO RSPA Learn More & Get Certified Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses — Personal Brand Management, Operations & Programming, and Leadership & Finance — and join the next generation of directors shaping the future of the game. 👉 Learn More & Enroll Here

What happens when a Hall of Fame career ends and the real leadership work begins? In this episode of Racquet Fuel , hosts Kim Bastable and Simon Gale sit down with Gigi Fernandez, Hall of Fame tennis player, Olympic gold medalist, and founder of Tennis for Hope, to explore what leadership looks like after elite performance. Gigi shares her honest transition from individual excellence to collaborative leadership, including lessons learned running major programs like Chelsea Piers and launching a mission-driven foundation after personal loss. This conversation matters for anyone navigating the shift from being great at something to leading others with humility, purpose, and impact. What You’ll Learn Why elite performance does not automatically translate to effective leadership How Tennis for Hope was born from personal adversity and community response The importance of surrounding yourself with people who are smarter than you How ego can limit leadership growth and what it takes to dismantle it Why networking is a long-term leadership skill, not a transactional one How tennis uniquely teaches resilience, failure, and emotional regulation What legacy-driven leadership looks like beyond wins and titles Hosts: Kim Bastable - UF Director of Racquet Sports Education Simon Gale - USTA Leader & Facility Executive Guest: Gigi Fernandez – Founder & President, Tennis for Hope; Tennis Hall of Famer & Olympic Gold Medalist Learn More & Get Certified Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses — Personal Brand Management, Operations & Programming, and Leadership & Finance — and join the next generation of directors shaping the future of the game. 👉 Learn More & Enroll Here

What’s Really Going On with Gen Z in the Workplace? In this episode of Racquet Fuel , hosts Kim Bastable and Simon Gale sit down with leadership expert and author Tim Elmore to unpack the realities of Generation Z and how they’re reshaping the workforce. Tim breaks down insights from his new book, The Future Begins with Z , explaining what makes Gen Z tick — their mix of high agency, high anxiety, and a craving for authenticity. The conversation hits work-life balance, purpose-driven motivation, four-day workweeks, and how connection is vital. What You’ll Learn: Generation Z is rapidly becoming the core of the workforce. They bring strong agency but also elevated anxiety to the job. The Peter Pan paradox captures their tension between maturity and authority. Leaders must start with belief and understanding instead of frustration. Onboarding is a make-or-break moment for Gen Z belonging. Meaningful work and work-life balance drive their decisions. Gen Z is motivated by a blend of money and mission. Entrepreneurial, flexible environments keep them engaged. Connection > control when it comes to leading younger employees. Gen Z’s preferences will heavily shape the future of work. Hosts: Kim Bastable - UF Director of Racquet Sports Education Simon Gale - USTA Leader & Facility Executive Guest: Tim Elmore – Author of The Future Begins with Z , Leadership Expert, Founder of Growing Leaders Learn More & Get Certified Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses — Personal Brand Management, Operations & Programming, and Leadership & Finance — and join the next generation of directors shaping the future of the game. 👉 Learn More & Enroll Here

What’s Driving the Explosion of Pickleball and Padel? In this episode of Racquet Fuel , hosts Kim Bastable and Simon Gale talk with industry pioneer David Johnson about the massive growth of pickleball and the rising momentum of padel in the United States. David shares his early journey co-founding Pickleball Central in 2006, what he’s learned watching the sport scale, and why participation curves are now shifting as the market matures. The conversation breaks down the real data behind growth trends, why multi-sport facilities are becoming the new norm, and what operators need to know before adding padel. They dig into staffing needs, leadership skills, membership models, and how hospitality ultimately determines whether a facility thrives. Hosts: Kim Bastable - UF Director of Racquet Sports Education Simon Gale - USTA Leader & Facility Executive Guest: David Johnson – Co-Founder of Pickleball Central, Pickleball Consultant Learn More & Get Certified Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquet leaders. Explore our self-paced online courses — Personal Brand Management, Operations & Programming, and Leadership & Finance — and join the next generation of directors shaping the future of the game. 👉 Learn More & Enroll Here

What standards are necessary to build a successful club? In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale talk with Consultants Doug Cash and Ajay Pant about the importance of standards in business, particularly in the context of tennis clubs. They explore how standards define a brand, the necessity of enforcing them, and the challenges of managing high performers who may resist compliance. The conversation also delves into the consequences of lacking standards, the process of building a new culture, and the role of leadership in maintaining quality control. Both Doug and Ajay emphasize the need for transparency, team involvement, and the evolution of standards over time to ensure a consistent and high-quality customer experience. What You’ll Learn: Standards are essential for setting expectations before hiring. The bigger and more corporate the club, the more likely they have written standards. Enforcement of standards is often lacking due to confrontation skills. Standards should evolve as the business improves. Involve the team in developing and agreeing on standards. High performers can be the hardest to manage when they resist standards. Quality control is crucial for maintaining product consistency. Transparency with standards helps in building trust with employees. The culture of a business is reflected in what happens when no one is watching. Hiring for cultural fit is vital for maintaining standards. Hosts: Kim Bastable - UF Director of Racquet Sports Education Simon Gale - USTA Leader & Facility Executive Guest: Ajay Pant - CEO & Owner of Karundy Consulting Doug Cash - CEO & Owner of CashFlowTennis Learn More & Get Certified Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses — Personal Brand Management, Operations & Programming, and Leadership & Finance — and join the next generation of directors shaping the future of the game. 👉 Learn More & Enroll Here

What does it take to launch a nationwide coaching initiative from the ground up, and make it thrive? In this episode of Racquet Fuel , hosts Kim Bastable and Simon Gale talk with Megan Rose , Managing Director of USTA Coaching, about how she’s leading one of the most ambitious projects in U.S. tennis history. From crafting the strategy to grow coaching pathways to navigating the gray areas of leadership, Megan shares lessons on adaptability, inclusion, and redefining success when there’s no playbook to follow. What You’ll Learn: How USTA Coaching fits into the “35 by 35” vision to reach 35 million players by 2035 The three levers driving tennis growth—and why coaching is the most powerful one What it really takes to build a national initiative from scratch How to lead with bravery and make tough decisions without losing empathy The biggest leadership lesson Megan learned from taking things too personally Why engagement—not numbers—is the real measure of success How to attract and retain more diverse and balanced coaching teams across the U.S. Hosts: Kim Bastable - UF Director of Racquet Sports education Simon Gale - USTA leader & facility executive Guest: Megan Rose - Managing Director and Head of Business Development and Operations (USTA Coaching) Learn More & Get Certified Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses—Personal Brand Management, Operations & Programming, and Leadership & Finance—and join the next generation of directors shaping the future of the game. 👉 Learn More & Enroll Here

What separates a good coach from a transformative leader? Mental performance expert Dr. Larry Lauer says it’s not talent or IQ—it’s reflection, self-awareness, and putting others first. In this episode of Racquet Fuel , hosts Kim Bastable and Simon Gale sit down with Dr. Larry Lauer, Director of Mental Performance at the USTA National Campus and co-host of the Compete Like a Champion podcast. Known for shaping the mental toughness and mindset of America’s top junior and pro athletes, Larry brings a fresh, research-backed lens to leadership in racquet sports. Together, they unpack the psychology of motivation, the power of mentorship, and how emotional intelligence impacts every level of coaching and management. What You’ll Learn: Why true leadership starts with asking, “Am I doing this for me—or for others?” How to develop daily reflection habits that keep you grounded and self-aware The difference between intrinsic and extrinsic motivation—and why it matters for long-term success How emotional intelligence shapes your ability to lead and connect with your team The most important skills directors can build to lead people, not just programs Why mentorship accelerates leadership growth—and how to find and nurture great mentors The mindset shift every aspiring leader needs before stepping into a new role Resources & Mentions: Compete Like a Champion podcast Dr. Dan Gould Dr. Paul Lubbers USTA National Campus John Wooden Hosts: Kim Bastable - UF Director of Racquet Sports education Simon Gale - USTA leader & facility executive Guest: Larry Lauer - Director of Mental Performance at United States Tennis Association Player Development Learn More & Get Certified Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses—Personal Brand Management, Operations & Programming, and Leadership & Finance—and join the next generation of directors shaping the future of the game. 👉 Learn More & Enroll Here

If you “can’t find good pros,” this episode shows why that’s on us—and exactly how to build a repeatable Coach-in-Training (CIT) pipeline that grows talent and your business. Hosts Kim Bastable and Simon Gale make the case for actively inspiring the next generation of coaches—and walk through Simon’s proven CIT framework you can adapt at any club. Kim shares survey data showing only 17% of juniors had considered a racquets career and 60% hadn’t even heard of PTM programs, reinforcing why leaders must make the pathway visible and practical. Simon then breaks down how he formalized CIT—eligibility, responsibilities, and real benefits—so it became a staffed pipeline, not a summer favor. What You’ll Learn Why “can’t find pros” is a leadership problem—and the mindset shift that fixes it. The one visibility move that instantly grows your coach pipeline. How Simon structures CIT levels so they scale without creating chaos. A simple compensation path that keeps teens engaged from season to season. The culture ritual that turns helpers into role models (and parents into fans). What to put on your website so talent finds you—not the other way around. The single calendar habit Kim uses to make coach development non-negotiable. --> Download the COACH IN TRAINING Resource Hosts: Kim Bastable - UF Director of Racquet Sports education Simon Gale - USTA leader & facility executive Learn More & Get Certified Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses—Personal Brand Management, Operations & Programming, and Leadership & Finance—and join the next generation of directors shaping the future of the game. 👉 Learn More & Enroll Here

Racquet Fuel hosts Kim Bastable and Simon Gale sit down with Per Nilsson, head men’s tennis coach at the University of Florida, for a leadership-first conversation about college tennis. Per shares the two cornerstones of his program—deeply individualized player development and a deliberately small, connected roster—and how those choices shape culture, performance, and recruiting. He also unpacks navigating a mid-season transition at UF, why self-care makes you a better leader, and how building a community hub can future-proof the sport on campus. What You’ll Learn The two cornerstones of Per’s program: maximize individual development while fostering a tight, small roster that pushes each other (think 7–8 players on a mission). How to individualize daily work so every athlete gets what they need (e.g., surplus-one patterns for one player, mental skills for another) instead of rolling out the same plan for all. Leading through a mid-year coaching transition: keep people whole in the moment, make the hard calls later, and align around a new vision. You’re never “ready”—learn faster: over-communicate up/down, ask questions relentlessly, and shape authority with clarity. Why self-care is leadership: turn the phone off, protect family time, then show up better for your team. Future-proofing college tennis: build a campus community hub (donors, fans, shared value) so tennis becomes “untouchable” when cuts are considered. Steal like a coach: Per openly “copies” what works, adapts it to his context, and keeps what produces results. Guest: Per Nilsson - Head Men’s Tennis Coach, University of Florida (Gators Men’s Tennis). Hosts: Kim Bastable - UF Director of Racquet Sports education Simon Gale - USTA leader & facility executive Learn More & Get Certified Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses—Personal Brand Management, Operations & Programming, and Leadership & Finance—and join the next generation of directors shaping the future of the game. 👉 Learn More & Enroll Here

What happens when a former top-100 player takes her competitive mindset and applies it to managing over 350 event days at the USTA National Campus? In this episode of Racquet Fuel , hosts Kim Bastable and Simon Gale sit down with Grace Min —a former WTA top-100 player who retired in 2024 and quickly transitioned into her role as Event Manager at the USTA National Campus. Grace shares how she’s adapted her player mindset into leadership, the surprising similarities between competing on tour and managing large-scale events, and what every director can learn about communication, adaptability, and feedback. Her story is both inspiring and practical for anyone managing programs, tournaments, or teams in racquet sports. What You’ll Learn Why adaptability—learned on tour—may be the most valuable skill in event management How to balance fundamentals (scheduling, officiating) with “elevators” that make events memorable The role of feedback loops and after-action reports in improving events year over year The challenge of moving from giving feedback as a player to receiving it as a manager Why effective communication is essential when leading high-performance teams How mentorship and process-oriented thinking can help directors avoid burnout Grace’s simple mantra for events (borrowed from her coach): Win the last point Episode Highlights Grace’s decision to pivot from playing to management after injury and why events, not coaching, felt like the right fit The striking similarities between training for tournaments and planning events Why the “pressure is a privilege” at the National Campus and how her team manages expectations The unexpected joy Grace found in team camaraderie after years in an individual sport Connect Grace Min – LinkedIn Hosts: Kim Bastable – LinkedIn Simon Gale – LinkedIn Learn More & Get Certified Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program , the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses— Personal Brand Management , Operations & Programming , and Leadership & Finance —and join the next generation of directors shaping the future of the game. 👉 Learn More & Enroll Here

From four clients in a garage to a 15,000-sq-ft hub with 500+ members, Jon Rowley shares the playbook racquet clubs can use to grow with standards, systems, and heart. In this Racquet Fuel episode, hosts Kim Bastable and Simon Gale sit down with Jon Rowley, founder and “Chief Exercise Officer” of a thriving Kansas City fitness community. Jon’s journey (from moonlighting trainer in Chicago to leading a 500-member operation) mirrors the realities club leaders face: hiring for culture, avoiding burnout, and turning standards into belonging. If you’re building a modern racquets department or club business, Jon’s blend of operational discipline and people-first leadership is a masterclass in sustainable growth. What You’ll Learn Culture you can feel: The simple values (“Work hard. Be kind.”) and everyday standards (no hats/shirts-on, no profanity) that create psychological safety and professionalism. Hiring that sticks: Why having candidates take a class reveals fit under light pressure, and how hiring from within preserves culture. Upskilling smartly: A practical education model—baseline certs plus ~$2K/year per coach for horizontal learning (e.g., women’s health)—that deepens service without bloating budgets. Leader on the floor: How staying in the trenches keeps your ear to members and your team, while still steering long-term vision. Delegation that works: Moving from “I’ll just do it” to training others—accepting the short-term time cost to win back hours forever. Business model guardrails: How operations, bookends, and clear systems prevent burnout and make the role attractive as a real career. Community > classes: Turning daily workouts and lessons into life-improving habits that keep people coming back. Connect Guest – Jon Rowley • Website: https://www.2020fit.com/ • LinkedIn: https://www.linkedin.com/in/jon-rowley-23688020/ • Instagram: https://www.instagram.com/2020.fit/ Hosts Kim Bastable – https://www.linkedin.com/in/kim-bastable-uf/ Simon Gale – https://www.linkedin.com/in/simongaletennis/ Learn More & Get Certified (UF DORS) Level up your racquets leadership with the University of Florida Director of Racquet Sports Certificate Program —three self-paced online courses designed with today’s club realities in mind: Personal Brand Management (open now - use code RF25 for $25 off for a limited time) Course 1: Operations & Programming (open now - use code RF100 for $100 off for a limited time) Course 2: Leadership & Finance (coming soon) Learn more and START TODAY!