HR & Payroll 2.0

On this episode of HR & Payroll 2.0, Pete and Julie welcome Tom Sterling, VP of Enterprise People Solutions Operations at Cox Automotive, for a wide-ranging conversation on workforce transformation, AI, and the future of HR operations.  Tom shares lessons learned from leading a multi-year workforce management and scheduling transformation impacting nearly 18,000 frontline employees, unpacking the realities of governance, stakeholder alignment, data strategy, and why successful change initiatives depend as much on culture and partnerships as they do technology. The discussion turns to artificial intelligence (AI) and Tom’s belief that the greatest opportunities lie not in AI alone, but in the combination of artificial intelligence and human intelligence. Together, the trio explores why HR must move from the sidelines to the center of enterprise AI strategy, how organizations should rethink operating models, and why speed without control can create as many problems as it solves. Connect with Tom:  LinkedIn: https://www.linkedin.com/in/tomlsterling/ SSON blogs by Tom:  https://www.ssonetwork.com/intelligent-automation/articles/ai-hi-equation-shared-services *The annual Payroll Profession Confidence Index (PPCI) survey is open now through September 30, 2026. Payroll professionals and stakeholders interested in participating in the research can complete the survey at: https://www.payrollinfluences.com/ppci-2026.  Connect with the show: LinkedIn:  http://linkedin.com/company/hr-payroll-2-0 X: @HRPayroll2_0  X: @PeteTiliakos  X: @JulieFer_HR BlueSky: @hrpayroll2o.bsky.social YouTube: https://www.youtube.com/@HRPAYROLL2_0  WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20  Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward!  G-P ‘Globalization Partners’: https://www.globalization-partners.com/ OneSource Virtual: https://hubs.ly/Q03YFNR90 Zoho: https://www.zoho.com/press.html Thank you to our ‘wizard behind the curtain’ and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/

In this episode, Pete and Julie welcome payroll expert and fractional payroll director, Shala Druin, Founder of Strategic Payroll Solutions, for a candid conversation on why payroll remains one of the most misunderstood and consequential functions in any business. The conversation explores how payroll leaders can better quantify risk, build stronger business cases, secure earlier involvement in strategic decisions, and shift the function from reactive processing to proactive business enablement. Plus advice for moving payroll forward in your organization and stepping out of your comfort zone and influencing for impact.  Shala also shares her perspective on AI readiness and potential, the importance of experimentation and governance, and why the next era of payroll will require stronger business and strategic alignment, better cross-functional integration, and a more impactful voice for the critical function. Connect with Shala & Strategic Payroll Solutions: https://www.linkedin.com/in/shala-druin-313807189/ https://strategicpayrollsolutions.com/  https://www.linkedin.com/company/strategic-payroll-solutions/posts/?feedView=all  https://substack.com/@strategicpayrollsolutions  *The annual Payroll Profession Confidence Index (PPCI) survey is open now through September 30, 2026. Payroll professionals and stakeholders interested in participating in the research can complete the survey at: https://www.payrollinfluences.com/ppci-2026 Connect with the show: LinkedIn:  http://linkedin.com/company/hr-payroll-2-0 X: @HRPayroll2_0  X: @PeteTiliakos  X: @JulieFer_HR BlueSky: @hrpayroll2o.bsky.social YouTube: https://www.youtube.com/@HRPAYROLL2_0  WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20  Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward!  G-P ‘Globalization Partners’: https://www.globalization-partners.com/ OneSource Virtual: https://hubs.ly/Q03YFNR90 Zoho: https://www.zoho.com/press.html Thank you to our ‘wizard behind the curtain’ and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/

In this episode, Pete and Julie welcome Andrew ‘AG’ Gadomski, Managing Director at Aspen Analytics and host of ‘Reciprocity with AG’, for a candid conversation on AI governance, cybersecurity, compliance, and the future of work. Andrew shares why HR is becoming an increasingly important attack surface, how fake applicants and social engineering are changing recruiting risk, and why HR leaders need to build much stronger partnerships with cybersecurity, legal, and technology teams. The conversation also explores the need for better workforce planning, clearer job architecture, stronger vendor scrutiny, and a more practical understanding of how AI will impact both work and workers. Andrew highlights why the future of work is not just about adopting AI, but rather governing it, securing it, and making sure innovation strengthens the workforce instead of exposing it. Connect with AG: Podcast: https://wrkdefined.com/podcast/reciprocity-with-ag Aspen Analytics: https://www.aspenanalytics.io/about-3/ LinkedIn: https://www.linkedin.com/in/andrewgadomski/ Connect with the show: LinkedIn: http://linkedin.com/company/hr-payroll-2-0 X: @HRPayroll2_0 X: @PeteTiliakos X: @JulieFer_HR BlueSky: @hrpayroll2o.bsky.social YouTube: https://www.youtube.com/@HRPAYROLL2_0 WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20 Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward! G-P ‘Globalization Partners’: https://www.globalization-partners.com/ OneSource Virtual: https://hubs.ly/Q03YFNR90 Zoho: https://www.zoho.com/press.html Thank you to our ‘wizard behind the curtain’ and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/

In this episode, Pete and Julie welcome Meredith Reilly, Chief Sales Officer at isolved, for a candid conversation on what is really happening in the HCM and payroll buying market. The conversation explores why HR tech is often “sold” more than it is bought, why decision cycles are getting longer, and how buyers are navigating fatigue from overpromised technology, inconsistent service, and increasingly complex internal stakeholders. From board involvement and IT scrutiny to broker influence, AI expectations, managed services, and the growing importance of customer experience, this discussion unpacks the new realities shaping HR and payroll technology decisions. Meredith also shares why service, trust, proof points, and clear buying processes matter more than ever, especially as organizations look to AI not simply for efficiency, but for better data, stronger decisions, and a more strategic HR function. Meredith offers a practical look at the future of HCM buying and what it will take for vendors, advisors, and buyers to move beyond noise, make better decisions, and build more resilient people operations. Connect with Meredith:  LinkedIn: https://www.linkedin.com/in/meredith-reilly-33750246/  www.isolvedhcm.com  isolved’s ‘Advisory Services Research’ report: https://www.isolvedhcm.com/resources/whitepapers/advisory-services-research  Connect with the show: LinkedIn:  http://linkedin.com/company/hr-payroll-2-0 X: @HRPayroll2_0  X: @PeteTiliakos  X: @JulieFer_HR BlueSky: @hrpayroll2o.bsky.social YouTube: https://www.youtube.com/@HRPAYROLL2_0  WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20  Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward!  G-P ‘Globalization Partners’: https://www.globalization-partners.com/ OneSource Virtual: https://hubs.ly/Q03YFNR90 Zoho: https://www.zoho.com/press.html Thank you to our ‘wizard behind the curtain’ and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/

In this episode, Pete and Julie catch up with Barbara Vetula, Director of Business Services for Payroll and HR Support at Bridgestone, for a practitioner-led conversation on what it really takes to modernize payroll, workforce management, and HR service delivery at enterprise scale. The conversation explores Bridgestone’s approach to workforce management standardization, payroll modernization, data governance, AI experimentation, union complexity, and the growing need for payroll teams to build new skills around technology, process improvement, and business partnership. Pete, Julie, and Barbara also dig into the realities of best-of-breed architecture, why “one platform for everything” is not always the right answer, and how enterprise leaders can evaluate technology based on business complexity, agility, and long-term sustainability. From piloting AI in service delivery to preparing teams for a future where bots, data, and human expertise work together, this episode offers a practical look at the next chapter of payroll and HR transformation. The conversation is a reminder that transformation is not just about systems. It is about building the right operating model, the right skills, and the right mindset to keep pace with a changing workforce.  Connect with Barb:  LinkedIn:  https://www.linkedin.com/in/barbvetula/  *The annual Payroll Profession Confidence Index (PPCI) survey is open now through September 30, 2026. Payroll professionals and stakeholders interested in participating in the research can complete the survey at: https://www.payrollinfluences.com/ppci-2026.  Connect with the show: LinkedIn:  http://linkedin.com/company/hr-payroll-2-0 X: @HRPayroll2_0  X: @PeteTiliakos  X: @JulieFer_HR BlueSky: @hrpayroll2o.bsky.social YouTube: https://www.youtube.com/@HRPAYROLL2_0  WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20  Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward!  G-P ‘Globalization Partners’: https://www.globalization-partners.com/ OneSource Virtual: https://hubs.ly/Q03YFNR90 Zoho: https://www.zoho.com/press.html Thank you to our ‘wizard behind the curtain’ and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/

In this episode, Pete welcomes Virender “VA” Aggarwal, former CEO of Ramco and longtime HR tech executive, to explore how AI is reshaping the future of enterprise software, work, and workforce experience. From conversational UI and “zero UI” experiences to AI-native platforms, orchestration across systems, outcome-based pricing, and the rise of headless software, VA shares a candid view of where HR, payroll, and SaaS are headed next. The conversation also explores why the winners in this next era may not simply be the companies adding agents to legacy platforms, but those rebuilding around AI from the ground up. Pete and VA also talk the human side of automation, including trust, adoption, customer experience, the future of administrative work, and why AI should free HR to spend less time processing transactions and more time understanding people. Connect with VA: LinkedIn: https://www.linkedin.com/in/virender-aggarwal/     Connect with the show: LinkedIn:  http://linkedin.com/company/hr-payroll-2-0 X: @HRPayroll2_0  X: @PeteTiliakos  X: @JulieFer_HR BlueSky: @hrpayroll2o.bsky.social YouTube: https://www.youtube.com/@HRPAYROLL2_0  WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20  Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward!  G-P ‘Globalization Partners’: https://www.globalization-partners.com/ OneSource Virtual: https://hubs.ly/Q03YFNR90 Zoho: https://www.zoho.com/press.html Thank you to our ‘wizard behind the curtain’ and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/

In this episode, Pete welcomes Eynat Guez, CEO of Papaya Global, for a forward-looking conversation on the future of work, payroll, and workforce infrastructure. Eynat shares why AI is not just another layer of automation, but a once-in-a-generation opportunity to rebuild how organizations manage, pay, and support their global workforces. From the rise of autonomous payroll and workforce data orchestration to the growing role of CFOs, payments, stablecoins, and real-time settlement, the conversation explores why payroll is becoming one of the most strategic systems in the enterprise. The discussion also digs into the realities of global payroll complexity, why cross-border payments remain so difficult, how AI can help turn fragmented workforce data into actionable intelligence, and why the future may require a new kind of leader focused on workforce data, risk, cost, and financial control. Connect with Eynat & Papaya Global:    https://www.linkedin.com/in/eynatguez/ www.papayaglobal.com Pete’s Payroll Influences case study on Bolt featuring Papaya Global: https://www.payrollinfluences.com/researches/bolt%3A-a-managed-global-payroll-services-case-study-featuring-papaya-global- *The annual Payroll Profession Confidence Index (PPCI) survey is open now through September 30, 2026. Payroll professionals and stakeholders interested in participating in the research can complete the survey at: https://www.payrollinfluences.com/ppci-2026.  Connect with the show: LinkedIn:  http://linkedin.com/company/hr-payroll-2-0 X: @HRPayroll2_0  X: @PeteTiliakos  X: @JulieFer_HR BlueSky: @hrpayroll2o.bsky.social YouTube: https://www.youtube.com/@HRPAYROLL2_0  WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20  Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward!  G-P ‘Globalization Partners’: https://www.globalization-partners.com/ OneSource Virtual: https://hubs.ly/Q03YFNR90 Zoho: https://www.zoho.com/press.html Thank you to our ‘wizard behind the curtain’ and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/

In this episode, Pete and Julie welcome Karen Kaplan, CHRO at People Incorporated, for a real-world look at what it takes to lead HR transformation inside a complex, mission-driven healthcare nonprofit. Karen shares her journey from operations and administration into HR leadership, and why the mission of supporting mental health care professionals has kept her in the field for more than two decades. The conversation explores the unique workforce challenges of a highly regulated nonprofit healthcare environment, including 24/7 residential programs, community-based care, mobile workers, shift differentials, scheduling complexity, credential tracking, and the need to equip frontline managers with tools that work.   The group unpacks People Incorporated’s HR and payroll systems transformation journey, from persistent friction, manual workarounds, data reliability issues, and trust gaps to a more structured assessment, RFP, and implementation process. Karen offers a candid view into the hard decisions leaders must make before replacing technology, including where to change policy, where to adapt process, where to preserve requirements, and why stakeholder engagement is essential to rebuilding trust.   The episode also highlights what happens after go-live, including phased implementation, benefits enrollment, talent acquisition, communications planning, employee paycheck previews, reduced manual checks, and the growing role of analytics and AI in supporting workforce planning and care delivery.  Connect with Karen:  LinkedIn: https://www.linkedin.com/in/karen-kaplan-sphr/  Connect with the show: LinkedIn:  http://linkedin.com/company/hr-payroll-2-0 X: @HRPayroll2_0  X: @PeteTiliakos  X: @JulieFer_HR BlueSky: @hrpayroll2o.bsky.social YouTube: https://www.youtube.com/@HRPAYROLL2_0  WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20  Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward!  G-P ‘Globalization Partners’: https://www.globalization-partners.com/  OneSource Virtual: https://hubs.ly/Q03YFNR90 Zoho: https://www.zoho.com/press.html Thank you to our ‘wizard behind the curtain’ and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/

In this episode, Pete welcomes Anand Pandya, VP and GM of Specialty Solutions for SMBs at ADP, for a timely conversation on the rise of embedded technology and why payroll is becoming mission-critical infrastructure inside modern SaaS platforms. Anand shares why small businesses are increasingly overwhelmed by fragmented back-office software, often juggling multiple systems for payments, accounting, cash flow, employee data, and payroll.  Pete and Anand explore why payroll is uniquely complex as an embedded financial solution, from employee data and tax jurisdictions to deductions, state registrations, garnishments, worker’s compensation, retirement mandates, and ongoing regulatory change. They also discuss why SaaS providers cannot treat payroll as a tech-only add-on and why the technology matters, but so do service, compliance support, onboarding, regulatory updates, and the ability to help small businesses when payroll gets complicated.   The conversation also looks ahead to where embedded payroll is headed next, including the growing role of AI, self-service support, real-time compliance prompts, and the movement toward SaaS platforms becoming the operational hub for small businesses. Connect with Anand and ADP:   For C-suite and developers interested in exploring ADP’s embedded payroll solution: adp.com/embedded For SMB’s interested in exploring ADP for their small business: adp.com/smallbusiness Anand’s LinkedIn: https://www.linkedin.com/in/anpandya/ Pete’s e-book: ‘Payroll In The Flow of Business: How Embedded Payroll Is Becoming Mission-Critical for Modern SaaS Platforms’  https://www.payrollinfluences.com/researches/payroll-in-the-flow-of-business%3A-how-embedded-payroll-is-becoming-mission-critical-for-modern-saas-platforms *The annual Payroll Profession Confidence Index (PPCI) survey is open now through September 30, 2026. Payroll professionals and stakeholders interested in participating in the research can complete the survey at: https://www.payrollinfluences.com/ppci-2026.  Connect with the show: LinkedIn:  http://linkedin.com/company/hr-payroll-2-0 X: @HRPayroll2_0  X: @PeteTiliakos  X: @JulieFer_HR BlueSky: @hrpayroll2o.bsky.social YouTube: https://www.youtube.com/@HRPAYROLL2_0  WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20  Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward!  G-P ‘Globalization Partners’: https://www.globalization-partners.com/ OneSource Virtual: https://hubs.ly/Q03YFNR90 Zoho: https://www.zoho.com/press.html Thank you to our ‘wizard behind the curtain’ and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/

In this episode, Pete and Julie welcome “The Payroll Nerd”, Troy Markussen, global payroll leader, founder of Nerd Outfitters, and champion of the Payroll 2040 movement, for a timely conversation on the future of payroll talent. Troy shares how he “chose payroll” early in his career, why the profession offers one of the most dynamic and resilient career paths in business, and what his research with students and early-career professionals reveals about pay trust, payroll education, and the expectations of the next generation. The discussion explores why payroll is more than a back-office function, how payroll data can help leaders uncover broader business issues, and why payroll professionals must become more visible, more vocal, and more strategic. Connect with Troy & Nerd Outfitters: https://www.linkedin.com/in/troy-markusson/ https://www.linkedin.com/company/nerd-outfitters/ https://www.nerdoutfitters.shop/ https://www.youtube.com/channel/UCs1MhTbTid2Y_fAWy2Qd0ZQ https://www.instagram.com/nerdoutfitter/ https://www.tiktok.com/@nerdoutfitter https://www.facebook.com/nerdoutfitter *The annual Payroll Profession Confidence Index (PPCI) survey is open now through September 30, 2026. Payroll professionals and stakeholders interested in participating in the research can complete the survey at: https://www.payrollinfluences.com/ppci-2026.  Connect with the show: LinkedIn:  http://linkedin.com/company/hr-payroll-2-0 X: @HRPayroll2_0  X: @PeteTiliakos  X: @JulieFer_HR BlueSky: @hrpayroll2o.bsky.social YouTube: https://www.youtube.com/@HRPAYROLL2_0  WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20  Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward!  G-P ‘Globalization Partners’: https://www.globalization-partners.com/ OneSource Virtual: https://hubs.ly/Q03YFNR90 Zoho: https://www.zoho.com/press.html Thank you to our ‘wizard behind the curtain’ and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/

On this episode, Pete and Julie welcome Katharine ‘Kat’ Smith, an Australian payroll leader and one of the emerging voices behind the idea of ‘payroll diplomacy’, for a thoughtful conversation on advocacy, literacy, risk, and the evolving role of payroll in the enterprise. The conversation explores ‘payroll diplomacy’: the skill of translating payroll’s operational complexity into language that executives, HR, finance, recruiters, and business leaders can understand. She shares why it’s all about influence, storytelling, community, and building the language needed to make payroll’s value visible. The group explores why payroll needs stronger advocacy, why literacy is still one of the profession’s biggest gaps, and how leaders can move beyond fear-based messaging to tell better stories about risk, compliance, records, employee experience, and business value. They also dig into the growing pressure on payroll professionals in markets like Australia, where compliance complexity, recordkeeping expectations, and potential criminal liability are raising the stakes. Plus, how to build payroll foundations from the ground up, with governance and controls to documentation, employee experience, and trust. Connect with Katharine on LinkedIn: https://www.linkedin.com/in/smithkatharine/ Connect with the show: LinkedIn: http://linkedin.com/company/hr-payroll-2-0 X: @HRPayroll2_0 X: @PeteTiliakos X: @JulieFer_HR BlueSky: @hrpayroll2o.bsky.social YouTube: https://www.youtube.com/@HRPAYROLL2_0 WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20 Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward! G-P ‘Globalization Partners’: https://www.globalization-partners.com/ OneSource Virtual: https://hubs.ly/Q03YFNR90 Zoho: https://www.zoho.com/press.html Thank you to our ‘wizard behind the curtain’ and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/

On this episode, Pete and Julie share their POV’s and insights on a long list of HR and payroll tech marketplace news and updates rounding out Q2, 2026. Vendors discussed in the episode include: ADP, Argano, CloudPay, datascaleHR, Deel, isolved, G-P, HiBob, Multiplier, Nuvei and Payoneer, OnePay, Paylocity, Payslip, Remote, Strada Global, and Workday. Mentioned in the episode: CloudPay Payroll Efficiency Index: https://www.cloudpay.com/press-releases/payroll-performance-increasingly-defined-by-integration-maturity/ Time & Statista: Top Worktech companies of 2026: https://time.com/article/2026/06/09/america-top-worktech-companies-methodology/ Connect with the show: LinkedIn: http://linkedin.com/company/hr-payroll-2-0 X: @HRPayroll2_0 X: @PeteTiliakos X: @JulieFer_HR BlueSky: @hrpayroll2o.bsky.social YouTube: https://www.youtube.com/@HRPAYROLL2_0 WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20 Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward! G-P ‘Globalization Partners’: https://www.globalization-partners.com/ OneSource Virtual: https://hubs.ly/Q03YFNR90 Zoho: https://www.zoho.com/press.html Thank you to our ‘wizard behind the curtain’ and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/

On this episode, Pete and Julie share their POV’s and insights on the spring updates for analysts from across the HCM tech vendor landscape ahead of summer. Vendor events and news discussed in the episode include: PrismHR: PrismHRLIVE, SAP SuccessFactors: HCM Experts Workshop, Cornerstone Connect, and UKG Virtual Analyst Day. Connect with the show: LinkedIn: http://linkedin.com/company/hr-payroll-2-0 X: @HRPayroll2_0 X: @PeteTiliakos X: @JulieFer_HR BlueSky: @hrpayroll2o.bsky.social YouTube: https://www.youtube.com/@HRPAYROLL2_0 WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20 Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward! G-P ‘Globalization Partners’: https://www.globalization-partners.com/ OneSource Virtual: https://hubs.ly/Q03YFNR90 Zoho: https://www.zoho.com/press.html Thank you to our ‘wizard behind the curtain’ and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/

In this special episode, Julie is joined by Kristy Durst, Sr. Manager of Payroll & HR Administration at Uline, live from the annual World at Work Total Rewards event in San Antonio, TX, for a practitioner conversation grounded in what modern payroll leadership really looks like inside a complex, frontline-heavy business. The conversation explores Uline’s move from ADP to the full Workday suite, what it means to optimize a platform after go-live, and why payroll’s value increases when leaders stop treating it as a back-office process and start bringing it into decisions earlier. Julie and Kristy also dig into the realities of running payroll for a workforce of nearly 10,000 employees across the U.S., Mexico, and Canada, including the importance of local timekeepers, shared services, compliance ownership, paid sick leave complexity, tax accountability, employee self-service, and the trust that comes from getting pay right. Kristy offers a clear view into the controls, data, judgment, and cross-functional collaboration required to make payroll work at scale. The conversation looks ahead to the future of payroll talent and technology, from AI adoption and Workday optimization to succession planning, cross-training, and the changing skills payroll leaders need next. Connect with Kristy: LinkedIn: https://www.linkedin.com/in/kristy-durst-54a0a2b3/ Connect with the show: LinkedIn: http://linkedin.com/company/hr-payroll-2-0 X: @HRPayroll2_0 X: @PeteTiliakos X: @JulieFer_HR BlueSky: @hrpayroll2o.bsky.social YouTube: https://www.youtube.com/@HRPAYROLL2_0 WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20 Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward! G-P ‘Globalization Partners’: https://www.globalization-partners.com/ OneSource Virtual: https://hubs.ly/Q03YFNR90 Zoho: https://www.zoho.com/press.html Thank you to our ‘wizard behind the curtain’ and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/

In this special episode, Pete and Julie are joined by Amy Dufrane Ed.D, CEO of the HRCI (HR Certification Institute), live from the annual World at Work Total Rewards event in San Antonio, TX! Amy shares how HRCI is evolving beyond certification to become a broader career partner for HR professionals, including its global work around HR standards, its collaboration with WorldatWork, and its role in helping practitioners navigate a profession being reshaped by technology, AI, and rising business expectations. The discussion explores why payroll deserves deeper strategic integration with HR and the business, how AI is changing learning needs across the profession, and why credentials still matter in an era where access to information is becoming more democratized. Amy also highlights the growing importance of organizational design, job redesign, change management, and technology upskilling as HR leaders work to build the capabilities required for what comes next. The group also digs into the talent pipeline challenge facing HR and payroll, including how early-career credentialing, university partnerships, and even high school exposure can help bring the next generation into the profession sooner. Connect with Amy and the HRCI: LinkedIn: https://www.linkedin.com/in/amydufrane/ HRCI: https://www.hrci.org/home Connect with the show: LinkedIn: http://linkedin.com/company/hr-payroll-2-0 X: @HRPayroll2_0 X: @PeteTiliakos X: @JulieFer_HR BlueSky: @hrpayroll2o.bsky.social YouTube: https://www.youtube.com/@HRPAYROLL2_0 WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20 Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward! G-P ‘Globalization Partners’: https://www.globalization-partners.com/ OneSource Virtual: https://hubs.ly/Q03YFNR90 Zoho: https://www.zoho.com/press.html Thank you to our ‘wizard behind the curtain’ and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/

In this special episode, Pete and Julie are joined by Chelsea Hamilton and Sam Thomeier, live from the annual World at Work Total Rewards event in San Antonio, TX! Chelsea and Sam unpack why pay transparency remains one of the biggest issues facing total rewards leaders, and why the shift is being driven by more than legislation. From generational expectations and candidate behavior to the long-standing culture of secrecy around pay, the conversation explores why employers can no longer afford to treat compensation as a closed-door topic. The discussion also gets practical, covering why compensation structure is never truly “done,” how organizations should approach change management before communicating pay philosophy, and why salary ranges only work when managers understand how to explain them. Chelsea and Sam also dig into the risks and opportunities of AI in compensation, including job-matching tools, salary benchmarking, employee use of AI, and the danger of relying on noisy or biased data. Plus, why getting compensation “right” is not just about market data or compliance. Connect with Sam & Chelsea: https://www.linkedin.com/in/sam-thomeier-2898537/ https://www.linkedin.com/in/chelsea-hamilton-shrm-cp/ https://herronpalmer.com/ Connect with the show: LinkedIn: http://linkedin.com/company/hr-payroll-2-0 X: @HRPayroll2_0 X: @PeteTiliakos X: @JulieFer_HR BlueSky: @hrpayroll2o.bsky.social YouTube: https://www.youtube.com/@HRPAYROLL2_0 WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20 Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward! G-P ‘Globalization Partners’: https://www.globalization-partners.com/ OneSource Virtual: https://hubs.ly/Q03YFNR90 Zoho: https://www.zoho.com/press.html Thank you to our ‘wizard behind the curtain’ and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/

In this special episode, Pete and Julie are joined by Sarah Severson, Sr. Manager of Compensation at Medline, live from the annual World at Work Total Rewards event in San Antonio, TX, for a practical conversation on how compensation is evolving inside fast-growing, complex organizations. The conversation explores what happens when family-owned and high-growth companies scale faster than their compensation structures, why job architecture becomes a critical foundation for everything downstream, and how M&A, global expansion, and Workday implementations expose the need for common language, cleaner data, and stronger governance. Pete, Julie, and Sarah talk the practical side of AI in compensation, from using Copilot for Excel and manager communications to experimenting with AI-assisted job grading and market cleanup. Sarah offers a grounded practitioner view on where AI can accelerate work, where human judgment still matters, and why compensation teams must balance innovation with governance, transparency, and manager enablement. Plus, a candid look at the realities of modernizing compensation in a growing enterprise, and why the future of comp is not just about better data, but better decisions, better communication, and stronger alignment across the business. Connect with Sarah: LinkedIn: https://www.linkedin.com/in/sarah-severson-6498ba1b/ Connect with the show: LinkedIn: http://linkedin.com/company/hr-payroll-2-0 X: @HRPayroll2_0 X: @PeteTiliakos X: @JulieFer_HR BlueSky: @hrpayroll2o.bsky.social YouTube: https://www.youtube.com/@HRPAYROLL2_0 WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20 Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward! G-P ‘Globalization Partners’: https://www.globalization-partners.com/ OneSource Virtual: https://hubs.ly/Q03YFNR90 Zoho: https://www.zoho.com/press.html Thank you to our ‘wizard behind the curtain’ and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/

In this special episode, Pete and Julie are joined by Joe Ranzau, Partner at Grant Thornton, live from the annual World at Work Total Rewards event in San Antonio, TX. Joe brings a CFO-facing lens to the discussion, unpacking why finance, HR, risk, and tax all see payroll differently and why the reporting line may matter less than the governance model around it. The conversation explores payroll’s evolving strategic value, the persistent disconnect between HR and payroll, and why payroll professionals must become stronger storytellers, translators, and change agents. Together they explore where payroll really belongs, why it remains one of the most misunderstood functions in the enterprise, and how AI is forcing leaders to rethink process, risk, and governance. The episode also dives into AI’s growing role in HR and payroll, from productivity gains and hard-to-measure ROI to procurement restrictions, shadow AI, data safety, and adoption resistance across the workforce. Plus a practical look at what it takes to modernize payroll: clearer ownership, stronger governance, better cross-functional alignment, and a willingness to treat payroll as far more than a back-office process. Connect with Joe: LinkedIn: https://www.linkedin.com/in/joe-ranzau/ Connect with the show: LinkedIn: http://linkedin.com/company/hr-payroll-2-0 X: @HRPayroll2_0 X: @PeteTiliakos X: @JulieFer_HR BlueSky: @hrpayroll2o.bsky.social YouTube: https://www.youtube.com/@HRPAYROLL2_0 WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20 Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward! G-P ‘Globalization Partners’: https://www.globalization-partners.com/ OneSource Virtual: https://hubs.ly/Q03YFNR90 Zoho: https://www.zoho.com/press.html Thank you to our ‘wizard behind the curtain’ and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/

In this special ‘Swapcast’ episode, Pete and Julie are joined by fellow WrkDefined podcast hosts, Sean Luitjens and Paul Reiman of ‘Totally Rewarding Chats’ for a lively conversation on total rewards, AI, work flexibility, and the changing expectations shaping the workforce. Recorded live from the annual World at Work Total Rewards event in San Antonio, the conversation starts with the energy of the conference itself, where AI has clearly moved from abstract hype to practical application. Sean and Paul unpack how total rewards, compensation, benefits, payroll, and HR are increasingly converging, and why practitioners need peer communities more than ever as they navigate sensitive workforce data, emerging tools, and rapidly changing employee expectations. Pete leads the group through three timely workplace debates: the four-day workweek as a benefit and retention lever, the rise of employee resistance to company AI strategies, and Gen Z’s desire for both career ambition and better work-life balance. The discussion gets practical, exploring why flexibility only works when trust, role design, and administration are aligned; why AI adoption fails when leaders frame it as headcount reduction instead of capacity expansion; and why younger workers may not be rejecting hard work as much as redefining the terms under which they are willing to give it. Connect with Sean, Paul & Totally Rewarding Chats LinkedIn: https://www.linkedin.com/in/paulreiman/ LinkedIn: https://www.linkedin.com/in/sean-luitjens/ ‘Totally Rewarding Chats’: https://wrkdefined.com/podcast/totally-rewarding-chats Novo Insights: https://www.novoinsights.com/ Salary.com: https://www.salary.com/ Connect with the show: LinkedIn: http://linkedin.com/company/hr-payroll-2-0 X: @HRPayroll2_0 X: @PeteTiliakos X: @JulieFer_HR BlueSky: @hrpayroll2o.bsky.social YouTube: https://www.youtube.com/@HRPAYROLL2_0 WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20 Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward! G-P ‘Globalization Partners’: https://www.globalization-partners.com/ OneSource Virtual: https://hubs.ly/Q03YFNR90 Zoho: https://www.zoho.com/press.html Thank you to our ‘wizard behind the curtain’ and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/

On this episode, Pete and Julie welcome Amy Wang, a shared services and HR operations expert and leader, to explore the intersection of HR, payroll, technology, and enterprise service delivery. With more than two decades of experience spanning IT, HR operations, and shared services across industries, Amy shares how her unconventional path from IT into HR shaped her approach to building scalable, data-driven service organizations. Amy shares the diplomacy, governance, and storytelling required to operationalize shared services successfully, and why leaders must continually demonstrate value, communicate wins, and build credibility across the enterprise. The discussion also highlights the critical role of payroll and HR data as foundational infrastructure for modern organizations and why strong governance and standardized processes are essential for scalable service delivery. From the importance of data readiness and operational discipline to the possibility of new C-suite structures emerging around people, technology, and risk, Amy offers a forward-looking perspective on how HR and shared services are becoming strategic engines for the future of work. Connect with Amy: LinkedIn: https://www.linkedin.com/in/amywang168/ SSON blogs by Amy: https://www.ssonetwork.com/events-hr-shared-services-week/blog Connect with the show: LinkedIn: http://linkedin.com/company/hr-payroll-2-0 X: @HRPayroll2_0 X: @PeteTiliakos X: @JulieFer_HR BlueSky: @hrpayroll2o.bsky.social YouTube: https://www.youtube.com/@HRPAYROLL2_0 WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20 Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward! G-P ‘Globalization Partners’: https://www.globalization-partners.com/ OneSource Virtual: https://hubs.ly/Q03YFNR90 Zoho: https://www.zoho.com/press.html Thank you to our ‘wizard behind the curtain’ and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/