Behind the Gates

Desi Speh, CEO of the Desert Highlands Association, shares his journey from a young golf enthusiast to a successful leader in the club industry. He emphasises the importance of being authentic, finding the right cultural fit, and building trust in the workplace. Desi's approach to hiring and leadership fosters a family-like environment at Desert Highlands, where values and culture are paramount. The conversation covers the challenges and qualities of effective leadership, the transition from number two to number one roles, and the importance of work-life balance in leadership roles. Takeaways Authenticity and cultural fit are crucial in the club industry Building trust and embracing a family-like environment leads to success Effective leadership requires humility and the ability to step back and trust the team. Transitioning from a number two to a number one role requires careful consideration of the right opportunity and the individual's strengths and weaknesses. Work-life balance is crucial for leadership success and requires open communication and support from family and team members. Chapters 00:00 Journey in the Golf Industry 06:02 Balancing Seriousness and Fun 09:15 Being Authentic in Leadership 17:53 Finding Good People and Cultural Fit 22:35 Hiring for Culture and Values 25:37 The Great Man Theory and Effective Leadership 34:39 Transitioning from Number Two to Number One 47:49 Work-Life Balance in Leadership This episode is brought to you by: Kopplin Kuebler & Wallace . The most trusted name in executive search and consulting. People focused, quality driven. https://kkandw.com Club Connections . Club Connections works with private clubs globally to strengthen member experience through better communication, storytelling and engagement. Founded by Emily McCarvill, the business partners with clubs to ensure the way they communicate reflects the culture and standards behind the gates. https://www.linkedin.com/company/clubconnections/ SHANX Mini Golf . SHANX Mini Golf is an Australian company known for producing some of the world's best mini golf courses. https://shanxminigolf.com.au They’re not the typical novelty putt-putt with windmills and clowns—instead, they build bespoke, high-quality 18-hole courses using synthetic turf, challenging terrain inspired by actual golf, often located at or near real golf clubs. Their architect is responsible for a few world top 100 golf courses too! Contact the SHANX team and mention BTG podcast for a complimentary site feasibility assessment!

The conversation with Javier Reviriego, CEO of Real Club Valderrama, covers his journey to the role, the importance of education, leadership, experience, transition to hotel operations, curiosity, continuous improvement, preparing for board meetings, building trust and credibility, handling pressure and expectations, and professional tournaments and golf IQ. The conversation delves into the impact of tournaments on branding and positioning, the decision-making process for hosting Liv Andalusia, the transition to Valderrama, dealing with resistance and change, and considerations for changing roles. Javier shares insights on the challenges and opportunities associated with these themes, providing valuable perspectives for golf club management professionals. Takeaways Passion for learning Importance of education Tournaments as a Branding Strategy Challenges of Transitioning to a New Role Chapters 00:00 Journey to Valderrama 02:52 The Role of Education 05:56 Leadership and Experience 08:06 Transition to Hotel Operations 09:56 Curiosity and Continuous Improvement 12:10 Preparing for Board Meetings 14:48 Building Trust and Credibility 18:58 Handling Pressure and Expectations 24:53 Professional Tournaments and Golf IQ 26:14 The Impact of Tournaments on Branding 28:20 Decision Making for Hosting Liv Andalusia 33:42 Transitioning to Valderrama 36:22 Dealing with Resistance and Change 42:46 Considerations for Changing Roles This episode is brought to you by Kopplin Kuebler & Wallace. The most trusted name in executive search and consulting. People focused, quality driven. Club Connections. Club Connections works with private clubs globally to strengthen member experience through better communication, storytelling and engagement. Founded by Emily McCarvill, the business partners with clubs to ensure the way they communicate reflects the culture and standards behind the gates. SHANX Mini Golf. SHANX Mini Golf is an Australian company known for producing some of the world's best mini golf courses. They’re not the typical novelty putt-putt with windmills and clowns—instead, they build bespoke, high-quality 18-hole courses using synthetic turf, challenging terrain inspired by actual golf, often located at or near real golf clubs. Their architect is responsible for a few world top 100 golf courses too! Contact the SHANX team and mention BTG podcast for a complimentary site feasibility assessment!

The podcast review covers a range of topics, including reflections on past episodes, Ryan Fox's Open Championship win, authenticity, candid moments, insights from Jim Rohrstaff, Denny Corby's perspective on hospitality and magic, Tom Wallace's journey and leveraged leadership, Sarab Singh's authenticity and empathy, Elaine Patterson's perspective on personal and professional prioritization, accepting the price of success, Chris DeChillo's perspective on compromise and tradition, and Scott Clark's transition from PGA professional to GM. The conversation covers a range of leadership and management topics, including delegation, career progression, team engagement, work-life harmony, adaptability, and podcast reflections. The guests share insights on leadership skills, career transitions, cultural understanding, and the importance of balance in work and personal life. Takeaways Authenticity and candid moments are key themes throughout the episodes. The importance of personal and professional prioritization for success and fulfillment. Delegation as a leadership skill Balancing work and personal life Chapters 00:00 Reflecting on Past Episodes 01:21 Ryan Fox's Open Championship Win 02:23 Authenticity and Candid Moments 03:43 John Blanch's Experience with Ryan Fox and Cam Young 04:45 Takeaways from Jim Rohrstaff's Episode 08:34 Denny Corby's Insights on Hospitality and Magic 13:11 Tom Wallace's Journey and Leveraged Leadership 16:41 Sarab Singh's Authenticity and Empathy 20:11 Elaine Patterson's Perspective on Personal and Professional Prioritization 22:18 Accepting the Price of Success 23:35 Chris DeChillo's Perspective on Compromise and Tradition 24:19 Scott Clark's Transition from PGA Professional to GM 24:51 Leadership and Delegation 25:26 Career Progression and Adaptability 28:03 Leadership and Team Engagement 30:18 Work-Life Harmony 38:09 Adaptability and Market Activation 41:16 Podcast Reflection and Future Plans This episode is brought to you by Kopplin Kuebler & Wallace . The most trusted name in executive search and consulting. People focused, quality driven. https://kkandw.com Club Connections . Club Connections works with private clubs globally to strengthen member experience through better communication, storytelling and engagement. Founded by Emily McCarvill, the business partners with clubs to ensure the way they communicate reflects the culture and standards behind the gates. https://www.linkedin.com/company/clubconnections/ SHANX Mini Golf . SHANX Mini Golf is an Australian company known for producing some of the world's best mini golf courses. https://shanxminigolf.com.au They’re not the typical novelty putt-putt with windmills and clowns—instead, they build bespoke, high-quality 18-hole courses using synthetic turf, challenging terrain inspired by actual golf, often located at or near real golf clubs. Their architect is responsible for a few world top 100 golf courses too! Contact the SHANX team and mention BTG podcast for a complimentary site feasibility assessment!

Join us as we explore the global golf industry with Nathanael Pietrzac-Swirc, CCM, CEO of UGolf International. Discover insights on international golf management, leadership challenges across cultures, and the booming development of golf in Africa and emerging markets. Chapters 00:00 Introduction to Nathaniel Piazak-Svertz 00:59 Nathaniel's Journey in Golf Management 04:08 Choosing UGolf: A Calculated Bet 09:10 UGolf's Global Operations and Management 11:37 Motivating and Training Staff in Africa 15:43 Challenges of Training and Service Standards 24:28 Government Investment in Golf in Africa 28:48 Future of Golf Development in Africa 31:38 Navigating Historical Context in Golf Development 35:11 Lessons Learned in Leadership and Management UGolf International - https://ugolf-international.com CMAE (Club Management Association of Europe) - https://www.cmae.org This episode is brought to you by Kopplin Kuebler & Wallace. The most trusted name in executive search and consulting. People focused, quality driven. https://kkandw.com Club Connections. Club Connections works with private clubs globally to strengthen member experience through better communication, storytelling and engagement. Founded by Emily McCarvill, the business partners with clubs to ensure the way they communicate reflects the culture and standards behind the gates. https://www.linkedin.com/company/clubconnections/ SHANX Mini Golf. SHANX Mini Golf is an Australian company known for producing some of the world's best mini golf courses. https://shanxminigolf.com.au They’re not the typical novelty putt-putt with windmills and clowns—instead, they build bespoke, high-quality 18-hole courses using synthetic turf, challenging terrain inspired by actual golf, often located at or near real golf clubs. Their architect is responsible for a few world top 100 golf courses too! Contact the SHANX team and mention BTG podcast for a complimentary site feasibility assessment!

We are joined by M. Kent Johnson, CCM, CCE, ECM, the GM/COO of Baltimore Country Club. The conversation explores the importance of work-life harmony and fostering a positive work culture in club management. It delves into the challenges of balancing work and personal life, the definition of work-life harmony, and the strategies for building a positive work culture. The conversation covers the importance of maintaining non-negotiable standards, adapting values, and learning from mistakes. It also delves into the challenges of correcting people, transitioning to leadership roles, empowering and letting go, the importance of asking questions, and the role of governance and leadership in organizational culture. Takeaways Work-life harmony Creating a positive work culture Non-negotiable standards Learning from mistakes Chapters 00:00 Balancing Work and Life 10:04 Building a Positive Work Culture 21:49 Maintaining Non-Negotiable Standards 26:53 Empowering and Letting Go 38:50 The Role of Governance and Leadership This episode is brought to you by Kopplin Kuebler & Wallace. The most trusted name in executive search and consulting. People focused, quality driven. https://kkandw.com Club Connections. Club Connections works with private clubs globally to strengthen member experience through better communication, storytelling and engagement. Founded by Emily McCarvill, the business partners with clubs to ensure the way they communicate reflects the culture and standards behind the gates. https://www.linkedin.com/company/clubconnections/ SHANX Mini Golf. SHANX Mini Golf is an Australian company known for producing some of the world's best mini golf courses. https://shanxminigolf.com.au They're not the typical novelty putt-putt with windmills and clowns—instead, they build bespoke, high-quality 18-hole courses using synthetic turf, challenging terrain inspired by actual golf, often located at or near real golf clubs. Their architect is responsible for a few of the world's top 100 golf courses, too! Contact the SHANX team and mention BTG podcast for a complimentary site feasibility assessment!

In this podcast episode, Chris DeChillo shares insights on authenticity in leadership and the value proposition in club restaurants. He discusses his background, career beginnings, and the transition from hotels to clubs. Additionally, he explores the role of authenticity in leadership and the importance of coaching for leadership development. The conversation covers empowerment, authenticity, values, leadership, coaching, curiosity, and fun in the context of the hospitality industry. It emphasizes the importance of being authentic, empowering team members, understanding personal values, and fostering a culture of curiosity and fun in leadership. Takeaways Authenticity in leadership Value proposition in club restaurants Be yourself Empower your team Curiosity and interest in others Values exercise Leadership and fun Leadership and empowerment Chapters 00:00 Introduction to Chris DeChillo 06:40 The Role of Authenticity in Leadership 25:37 Coaching and Authenticity 31:59 Coaching and Personal Values 41:03 Leadership and Fun This episode is brought to you by Kopplin Kuebler & Wallace. The most trusted name in executive search and consulting. People focused, quality driven. https://kkandw.com Club Connections. Club Connections works with private clubs globally to strengthen member experience through better communication, storytelling and engagement. Founded by Emily McCarvill, the business partners with clubs to ensure the way they communicate reflects the culture and standards behind the gates. https://www.linkedin.com/company/clubconnections/ SHANX Mini Golf. SHANX Mini Golf is an Australian company known for producing some of the worlds best mini golf courses. https://shanxminigolf.com.au They’re not the typical novelty putt-putt with windmills and clowns—instead, they build bespoke, high-quality 18-hole courses using synthetic turf, challenging terrain inspired by actual golf, often located at or near real golf clubs. Their architect is responsible for a few world top 100 golf courses too! Contact the SHANX team and mention BTG podcast for a complimentary site feasibility assessment!

The conversation delves into John Blanch's experiences as a General Manager with a storied career in the private club industry. It explores his journey through various countries, the challenges of adapting to different cultures, and the importance of leadership and empathy in managing diverse teams. The conversation covers John's experiences in adapting to the UK, managing people in Asia, cultural differences and humor, leadership and tough decisions, and a fascinating Tiger Woods story. John's journey highlights the importance of empathy, cultural adaptation, and making tough decisions with respect and empathy. Takeaways Adapting to Different Cultures Leadership and Empathy Leading with empathy Cultural adaptation Chapters 00:00 Adapting to Different Cultures 16:00 Leadership and Empathy 24:23 Adapting to the UK 35:05 Leadership and Tough Decisions 40:48 Tiger Woods Story This episode is brought to you by Kopplin Kuebler & Wallace. The most trusted name in executive search and consulting. People focused, quality driven. https://kkandw.com Club Connections. Club Connections works with private clubs globally to strengthen member experience through better communication, storytelling and engagement. Founded by Emily McCarvill, the business partners with clubs to ensure the way they communicate reflects the culture and standards behind the gates. https://www.linkedin.com/company/clubconnections/ SHANX Mini Golf. SHANX Mini Golf is an Australian company known for producing some of the worlds best mini golf courses. https://shanxminigolf.com.au They’re not the typical novelty putt-putt with windmills and clowns—instead, they build bespoke, high-quality 18-hole courses using synthetic turf, challenging terrain inspired by actual golf, often located at or near real golf clubs. Their architect is responsible for a few world top 100 golf courses too! Contact the SHANX team and mention BTG podcast for a complimentary site feasibility assessment!

The podcast episode features an insightful conversation with Scott Clark, an experienced General Manager. Scott shares his career journey, transition to private member clubs, leadership style, and the challenges of balancing work and personal life. The conversation highlights the importance of empathy, delegation, and self-awareness in leadership roles, as well as the value of transferable skills from a PGA background. The conversation covers the importance of balancing personal and professional life, the passion for the work, developing people, philosophy of people development, personal development plans, dressing and presentation, choosing the right club fit, and the importance of backing oneself. Takeaways Empathy and delegation are essential in effective leadership. Transferable skills from a PGA background contribute to successful leadership roles. Balancing personal and professional life is crucial for success. Developing people and personal development plans are essential for career growth. Chapters 00:00 Introduction to the Podcast 05:27 Leadership and Management Experience 13:19 Transferable Skills from PGA Background 19:01 Delegating Responsibility and Empowerment 25:18 Career Progression and Self-Awareness 32:00 Balancing Personal and Professional Life 38:22 Philosophy of People Development 47:24 Choosing the Right Club Fit This episode is brought to you by Kopplin Kuebler & Wallace. The most trusted name in executive search and consulting. People focused, quality driven. https://kkandw.com Club Connections. Club Connections works with private clubs globally to strengthen member experience through better communication, storytelling and engagement. Founded by Emily McCarvill, the business partners with clubs to ensure the way they communicate reflects the culture and standards behind the gates. https://www.linkedin.com/company/clubconnections/ SHANX Mini Golf. SHANX Mini Golf is an Australian company known for producing some of the worlds best mini golf courses. https://shanxminigolf.com.au They’re not the typical novelty putt-putt with windmills and clowns—instead, they build bespoke, high-quality 18-hole courses using synthetic turf, challenging terrain inspired by actual golf, often located at or near real golf clubs. Their architect is responsible for a few world top 100 golf courses too! Contact the SHANX team and mention BTG podcast for a complimentary site feasibility assessment!

The conversation covers Elaine Patterson's professional career, her experience as the spouse of a club manager, and the challenges of relocation. It delves into the importance of authenticity, personal growth, and prioritising personal and professional life. The conversation covers various aspects of being married to a club manager, including the impact on relationships, the importance of perspective, and the unique dynamics of the club industry. It also delves into the significance of communication, setting boundaries, and finding joy in the experience. Takeaways Authenticity in leadership The importance of prioritising personal and professional life. Perspective and self-understanding are crucial for navigating the challenges of being married to a club manager. Communication, setting boundaries, and finding joy in the experience are key to a successful relationship with a club manager. Chapters 00:00 Introduction and Professional Career 04:54 Married to a Club Manager 09:50 HR and Leadership in Different Industries 14:54 Finding a Thought Partner 19:56 Authenticity and Personal Growth 24:52 Prioritising Personal and Professional Life 29:55 Relocation and Decision-Making 37:29 The Importance of Perspective 55:24 The Unique Dynamics of the Club Industry This episode is brought to you by Kopplin Kuebler & Wallace. The most trusted name in executive search and consulting. People focused, quality driven. https://kkandw.com Club Connections. Club Connections works with private clubs globally to strengthen member experience through better communication, storytelling and engagement. Founded by Emily McCarvill, the business partners with clubs to ensure the way they communicate reflects the culture and standards behind the gates. https://www.linkedin.com/company/clubconnections/ SHANX Mini Golf. SHANX Mini Golf is an Australian company known for producing some of the world's best mini golf courses. https://shanxminigolf.com.au They're not the typical novelty putt-putt with windmills and clowns—instead, they build bespoke, high-quality 18-hole courses using synthetic turf, challenging terrain inspired by actual golf, often located at or near real golf clubs. Their architect is responsible for a few of the world's top 100 golf courses, too! Contact the SHANX team and mention BTG podcast for a complimentary site feasibility assessment!

Sarab Singh, of Corporate Sherpas, shares insights on change leadership, modern leadership, and the importance of a learning mindset. He discusses the challenges of leading in a VUCA environment, the role of authentic leadership, and the neuroscientific approach to decision making. The conversation delves into various aspects of effective leadership, communication, and change management. It explores the challenges of leadership, the importance of empathy and active listening, and the value of setting up experiments to drive change. Additionally, it emphasizes the significance of building strong relationships and social capital within a team. Takeaways Authentic leadership is essential in a VUCA environment. A growth mindset and a learning-oriented approach are crucial for modern leaders. Effective leadership requires empathy and active listening. Setting up experiments and learning from failure are essential for driving change. Chapters 00:00 Introduction to Corporate Sherpas 07:48 Learning Mindset and Neuroscientific Approach 25:52 Navigating Leadership Challenges 31:06 Empathy and Active Listening 36:09 The Value of Setting Up Experiments 42:24 Navigating the Change Curve 47:28 The Importance of Social Capital Links Corporate Sherpas https://corporate-sherpas.au Base Camp - A Corporate Sherpas Podcast Apple Podcasts https://podcasts.apple.com › podcast › base-camp-a-cor... This episode is brought to you by Kopplin Kuebler & Wallace. The most trusted name in executive search and consulting. People focused, quality driven. https://kkandw.com Club Connections. Club Connections works with private clubs globally to strengthen member experience through better communication, storytelling and engagement. Founded by Emily McCarvill, the business partners with clubs to ensure the way they communicate reflects the culture and standards behind the gates. https://www.linkedin.com/company/clubconnections/ SHANX Mini Golf. SHANX Mini Golf is an Australian company known for producing some of the worlds best mini golf courses. https://shanxminigolf.com.au They’re not the typical novelty putt-putt with windmills and clowns—instead, they build bespoke, high-quality 18-hole courses using synthetic turf, challenging terrain inspired by actual golf, often located at or near real golf clubs. Their architect is responsible for a few world top 100 golf courses too! Contact the SHANX team and mention BTG podcast for a complimentary site feasibility assessment!

The conversation with Tom Wallace covers his journey from early career beginnings to his leadership roles at prestigious golf clubs. It delves into his personal reflections, his father's influence, and the importance of work-life balance. Tom's authenticity and competitiveness are key takeaways from the discussion. The conversation delves into the themes of leadership, mentorship, career development, adaptability, authenticity, and self-awareness. It explores the attributes of effective leadership across different generations and the importance of reflection in one's career journey. Takeaways Authenticity Competitiveness Leadership Attributes Mentorship Career Development Chapters 00:00 Introduction to Tom Wallace 07:10 Personal Reflections and Takeaways 26:27 Influence of Father and Work-Life Balance 31:54 Leadership and Mentorship 45:31 Adaptability and Authenticity 53:47 Leadership Attributes Across Generations This episode is brought to you by Kopplin Kuebler & Wallace. The most trusted name in executive search and consulting. People focused, quality driven. https://kkandw.com Club Connections. Club Connections works with private clubs globally to strengthen member experience through better communication, storytelling and engagement. Founded by Emily McCarvill, the business partners with clubs to ensure the way they communicate reflects the culture and standards behind the gates. https://www.linkedin.com/company/clubconnections/ SHANX Mini Golf. SHANX Mini Golf is an Australian company known for producing some of the worlds best mini golf courses. https://shanxminigolf.com.au They’re not the typical novelty putt-putt with windmills and clowns—instead, they build bespoke, high-quality 18-hole courses using synthetic turf, challenging terrain inspired by actual golf, often located at or near real golf clubs. Their architect is responsible for a few world top 100 golf courses too! Contact the SHANX team and mention BTG podcast for a complimentary site feasibility assessment!

Denny Corby shares his journey from a family business to a career in magic and entertainment, navigating the pandemic, reviving Private Club Radio, and embracing adaptability and resilience. He emphasises the importance of commitment, curiosity, and embracing imperfection, drawing from his experiences and lessons learned from his family's business. The conversation explores the art of adaptation, reading the room, and observing club culture. It delves into the impact of leadership on team dynamics, the importance of vibe and tribe, and the significance of hiring for culture fit. It also discusses behavioural issues in leadership, effective language and communication, and the parallels between leadership and magic. Takeaways Adaptability and resilience are essential in navigating uncertainty and challenges. Commitment, curiosity, and embracing imperfection are key to success in business and entertainment. Adaptation and observation are crucial in club culture and leadership. Vibe attracts tribe - the importance of hiring for culture fit. Chapters 00:00 Introduction and Sponsorship 05:44 Reviving Private Club Radio 11:39 Embracing Imperfection and Agility 18:09 Authenticity and Adaptation 23:24 Reading the Room 29:30 Club Culture and Leadership Impact 35:10 Behavioural Issues in Leadership 42:24 Making It Happen Links Denny's LinkedIn https://www.linkedin.com/in/dennycorby/ Private Club Radio https://www.privateclubradio.com Denny Corby https://www.dennycorby.com This episode is brought to you by Kopplin Kuebler & Wallace. The most trusted name in executive search and consulting. People focused, quality driven. https://kkandw.com Club Connections. Club Connections works with private clubs globally to strengthen member experience through better communication, storytelling and engagement. Founded by Emily McCarvill, the business partners with clubs to ensure the way they communicate reflects the culture and standards behind the gates. https://www.linkedin.com/company/clubconnections/ SHANX Mini Golf. SHANX Mini Golf is an Australian company known for producing some of the world's best mini golf courses. https://shanxminigolf.com.au They’re not the typical novelty putt-putt with windmills and clowns—instead, they build bespoke, high-quality 18-hole courses using synthetic turf, challenging terrain inspired by actual golf, often located at or near real golf clubs. Their architect is responsible for a few world top 100 golf courses too! Contact the SHANX team and mention BTG podcast for a complimentary site feasibility assessment!

The conversation delves into Jim Rohrstaff's passion for golf and his journey in creating a world-class experience in the golf industry. From his early golf experiences to his transition to Southern California, meeting industry leaders, and his philosophy of creating a great work environment, Jim shares insights on hiring the right people, balancing time, and taking his family on the journey. He also discusses the concept of hardware and software, servant mindset, and breaking through mental limits. The conversation delves into the power of risk assessment and the importance of trust in decision-making. It also explores the development of golf courses and the potential of emerging markets in the industry. Takeaways Passion for Golf Creating a World-Class Experience Risk assessment Golf course development Chapters 00:00 Introduction and Sponsorship 07:05 Servant Mindset and Desire to Please 13:38 Hardware and Software Concept 19:29 Balancing Time and Managing Projects 26:31 Breaking Through Mental Limits 44:44 Golf Course Development and Emerging Markets Links Legacy Partners | Exclusive New Zealand Real Estate Te Arai Links This episode is brought to you by Kopplin Kuebler & Wallace. The most trusted name in executive search and consulting. People focused, quality driven. https://kkandw.com Club Connections. Club Connections works with private clubs globally to strengthen member experience through better communication, storytelling and engagement. Founded by Emily McCarvill, the business partners with clubs to ensure the way they communicate reflects the culture and standards behind the gates. https://www.linkedin.com/company/clubconnections/ SHANX Mini Golf. SHANX Mini Golf is an Australian company known for producing some of the worlds best mini golf courses. https://shanxminigolf.com.au They’re not the typical novelty putt-putt with windmills and clowns—instead, they build bespoke, high-quality 18-hole courses using synthetic turf, challenging terrain inspired by actual golf, often located at or near real golf clubs. Their architect is responsible for a few world top 100 golf courses too! Contact the SHANX team and mention BTG podcast for a complimentary site feasibility assessment!

The Behind the Gates podcast launches, and its hosts, Ed Chapman, CCM, and Michael Herd, discuss their experience co-hosting, their different approaches to asking questions, and the importance of authenticity in conversations. They share insights into how they got started, the fascinating conversations they've had, and the launch of the podcast with its partners. The hosts also engage the audience and encourage participation. Takeaways Importance of authenticity in podcast conversations Engaging the audience and encouraging participation This episode is brought to you by Kopplin Kuebler & Wallace. The most trusted name in executive search and consulting. People focused, quality driven. https://kkandw.com Club Connections. Club Connections works with private clubs globally to strengthen member experience through better communication, storytelling and engagement. Founded by Emily McCarvill, the business partners with clubs to ensure the way they communicate reflects the culture and standards behind the gates. https://www.linkedin.com/company/clubconnections/ SHANX Mini Golf. SHANX Mini Golf is an Australian company known for producing some of the world's best mini golf courses. https://shanxminigolf.com.au They're not the typical novelty putt-putt with windmills and clowns—instead, they build bespoke, high-quality 18-hole courses using synthetic turf, challenging terrain inspired by actual golf, often located at or near real golf clubs. Their architect is responsible for a few of the world's top 100 golf courses, too! Contact the SHANX team and mention BTG podcast for a complimentary site feasibility assessment! Links https://www.linkedin.com/in/edchapmanclubindustryleader/ https://www.linkedin.com/in/michael-herd-2686598b/

Spaska Ivanov, Assistant General Manager at Rehoboth Beach Country Club in Delaware, USA, joins me in this episode of The Modern Club Management Podcast. This conversation focuses on navigating challenging conversations in the workplace. We discuss how to approach them, framing the conversation, the importance of setting clear expectations, and giving permission to others to have tough conversations. It was an enjoyable discussion about a topic that all managers need to be skilled at but something which we can only become more comfortable with by doing repetitions! I hope you enjoy his episode. If you would like to ask Spaska any questions or connect with her about this topic, she has kindly offered to share her email address. Spaska@rehobothbeachcc.com Spaska Ivanov Assistant General Manager Rehoboth Beach Country Club If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily. FOLLOW > https://shows.acast.com/the-modern-club-management-podcast Instagram: @edchapman1986 and @michaelherdkkw YouTube: The Modern Club Management Podcast LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/ Hosted on Acast. See acast.com/privacy for more information.

Michael Herd, Head of International Search & Consulting, from Kopplin, Kuebler & Wallace joins me on this episode to discuss trends in Club management, hiring, AI, EQ, employer branding, and "The One Thing" approach to hiring. This is a wide-ranging conversation that touches on lots of aspects of the Club industry, hiring, future trends, and how employers can create a brand to make themselves the employer of choice. What creative strategies can be used to bring talented people into your teams? Listen to find out! I hope you enjoy his episode. If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily. FOLLOW > https://shows.acast.com/the-modern-club-management-podcast Instagram: @edchapman1986 and @michaelherdkkw YouTube: The Modern Club Management Podcast LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/ Hosted on Acast. See acast.com/privacy for more information.

Richard is one of my favourite people in the world. It is that simple. He has taken that big leap into following your dreams and passions, and also saying enough is enough in a job that was no longer fulfilling and nourishing, and that is inspirational. In this wide ranging conversation we dive into a myriad of topics from the joys of sabbaticals, meditation, writing, golf in general and much more. Our conversations tend to be tangential and that is one of the joys of spending time with Richard. Please enjoy this conversation and definitely also click the links below. His book is a wonderful read, as is his blog. They transport us back to being a child and reminds me of my passion for this game that has taken me on life's journey. Buy Richard's wonderful book by clicking here Subscribe to Richard's exquisite blog here If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily. FOLLOW > https://shows.acast.com/the-modern-club-management-podcast Instagram: @edchapman1986 and @michaelherdkkw YouTube: The Modern Club Management Podcast LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/ Hosted on Acast. See acast.com/privacy for more information.

Today I am excited to be joined by Grace Rokela, the Marketing Director for Te Arai Links in New Zealand. In this conversation we dive into new member inductions, newsletters, the purpose of dress codes, social media, and much more. Please enjoy this conversation. This episode is brought to you by Suada . Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada has transformed my skills in optimal communication and influence. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator. If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily. FOLLOW > https://shows.acast.com/the-modern-club-management-podcast Instagram: @edchapman1986 and @michaelherdkkw YouTube: The Modern Club Management Podcast LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/ Hosted on Acast. See acast.com/privacy for more information.

Re-broadcast! Going all the way back to the beginning we bring you some of my favourite conversations from The Modern Club Management podcast. Welcome to the beginning of season 3 of the Modern Club Management Podcast. We start season 3 with the return of Gregg Patterson, this time we are discussing how to handle 'the rude'. If you're interested in learning about the different types of rude, how to handle/manage the rude, and how to help your team (and you) diffuse not only rude situations but also to see the funny side of it which is critical to our mental well-being when dealing with 'the rude'. To read Gregg's article on this subject which defines all of the different types of rude, then simply click here . Gregg is a favourite speaker within the club world and there's plenty of takeaways from this episode. Buckle up and get that notepad ready. This episode is brought to you by Suada. Suada ( https://www.suada.com/ ) is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning. The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. Using these skills has helped me attain multiple interviews and job offers at some of the best golf clubs in the world. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator. If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily. FOLLOW > https://shows.acast.com/the-modern-club-management-podcast Instagram: @edchapman1986 and @michaelherdkkw YouTube: The Modern Club Management Podcast LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/ Hosted on Acast. See acast.com/privacy for more information.

Re-broadcast! Going all the way back to the beginning we bring you some of my favourite conversations from The Modern Club Management podcast. Today I am speaking with Emily Davidson. Emily is the Participation and Inclusion Manager at Golf New Zealand, an organisation she has worked for since 2017. Her biggest career highlight to date was Golf NZ winning the NZ Sport and Recreation Award for Leadership in Diversity and Sport for 2022. Not being a golfer herself when she joined Golf NZ, Emily was able to bring a fresh perspective and ask the crucial disrupter questions against the doctrine of 'this is just the way we do it in golf'. This was a super interesting conversation which helped to broaden my thinking around some of the challenges facing different groups when it comes to golf. I had some great takeaways of simple things that can be done to improve the user friendliness of our website, clubhouse, and some longer time/bigger project ideas also. If you have any level of diversity within your membership then I recommend taking a listen. Thoughts and reflections Beginners having to wear full golfing attire can be a big barrier to entry. Cost is an obvious one but also imposter syndrome being created of the "all the gear, no idea" mentality and being embarrassed dressing like a golfer but not being able to play. Etiquette can come later when it's needed. Don't start off with all of these rules. It doesn't come across as welcoming to the sport. What can we do to change the image perception of golf? Why is a shirt with a collar automatically smart and a shirt without one not? Tradition and history of the game isn't a good enough reason for current dress codes, why? Because if it was, men would still be wearing plus fours and women long floaty dresses! Don't assume everyone knows where they need to go or report to when they arrive. This starts with the website. This episode is brought to you by Suada. Suada ( https://www.suada.com/ ) is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning. The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. Using these skills has helped me attain multiple interviews and job offers at some of the best golf clubs in the world. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator. If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily. FOLLOW > https://shows.acast.com/the-modern-club-management-podcast Instagram: @edchapman1986 and @michaelherdkkw YouTube: The Modern Club Management Podcast LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/ Hosted on Acast. See acast.com/privacy for more information.