It’s All Your Fault: High Conflict People

One of our favorite deep dives, revisited: why do some people go from calm to enraged in seconds flat, while others barely flinch? Bill and Megan dig into the science — and it might change how you think about jogging off your anger. Bill Eddy and Megan Hunter, co-founders of the High Conflict Institute, dive deep into the complex relationship between anger and high conflict personalities. This illuminating episode explores why some people experience instant rage while others maintain better emotional control, particularly in challenging interpersonal situations. The Science Behind Anger Management Recent research from Ohio State University challenges common beliefs about anger management techniques. Contrary to popular advice, activities like venting or intense physical exercise may not effectively reduce anger. Instead, the key lies in lowering physiological arousal through specific calming techniques. Bill and Megan explore these findings while discussing the brain's role in emotional regulation, particularly focusing on the relationship between the amygdala and prefrontal cortex. Different Personalities, Different Anger Patterns The episode provides valuable insights into how various personality types experience and express anger differently. Bill explains how people with different personality traits may process and display anger in distinct ways, from calculated responses to uncontrolled emotional outbursts. This understanding is crucial for developing effective interaction strategies. Connection and Anger Management Bill and Megan discuss the surprising effectiveness of human connection in managing anger. Whether through eye contact, using someone's name, or engaging in group activities, the power of connection emerges as a key factor in de-escalating high conflict situations. Questions we answer in this episode: Why do some people go from calm to enraged so quickly? How do different personality types experience and express anger? What anger management techniques actually work? How does early childhood development affect adult anger patterns? What role does human connection play in managing anger? Key Takeaways: Not all traditional anger management techniques are effective Different personality types express anger in distinct ways Human connection can be a powerful tool for de-escalating anger Early childhood experiences significantly impact adult anger patterns Understanding anger triggers is crucial for better management This episode provides essential insights for anyone dealing with high conflict personalities or seeking to better understand anger management. Through research-backed discussion and practical examples, Bill and Megan offer valuable strategies for managing anger in both personal and professional contexts. Links & Other Notes: BOOKS Our New World of Adult Bullies The Archaeology of Mind: Neuroevolutionary Origins of Human Emotions ARTICLES A meta-analytic review of anger management activities that increase or decrease arousal: What fuels or douses rage? Breathe, don't vent: Turning down the heat is key to managing anger OUR NEWSLETTER Get our updates . SPEAKING ENGAGEMENTS Invite us to speak . OUR WEBSITE: https://www.highconflictinstitute.com/ Submit a Question for Bill and Megan All of our books can be found in our online store or anywhere books are sold, including as e-books. You can also find these show notes at our site as well. Note: We are not diagnosing anyone in our discussions, merely discussing general patterns of behavior. Nor are we providing legal of therapeutic advice. Please seek the assistance of your local professionals to seek help. (00:00) - Welcome to It's All Your Fault (00:42) - Catching Up (02:48) - Anger and Ways to Get Rid of It (06:16) - HCP Types and Anger (11:28) - Conscious vs. Unconscious (12:38) - Anger and the Brain (17:24) - Learning Self Restraint (18:59) - Study Highlights (20:27) - Difficult for HCPs (22:14) - More Research (30:03) - Archaelogy of the Mind (37:46) - Reminders & Coming Next Week: Being Assertive

In this classic episode from the archives, Bill and Megan sit down with retired Judge Bruce R. Cohen, who spent 24 years as a family law attorney and nearly 20 years on the bench in Arizona's Superior Court, for a rare look at family court from both sides. Judge Cohen pulls back the curtain on how judges actually weigh a case, why the old assumptions about gender bias no longer hold up, and what separates a parent who gets heard from one who doesn't. Judge Cohen unpacks how the "best interests of the child" standard actually gets applied in the courtroom, sharing personal stories — including the memorable "Bonnie story" — that show how presence and genuine humanity shape better outcomes for families. The conversation turns practical: rather than laying out a chronological case history or trying to prove who's "right," Judge Cohen explains that success in family court comes down to demonstrating your ability to meet your children's needs. Bill and Megan dig into how understanding your jurisdiction's specific factors — and letting go of assumptions about judicial bias — can make or break a case. Judicial Insights Addressed: How judges actually determine a child's best interests Why gender bias in family court looks different today than it used to What separates a "high conflict" case from a routine one How jurisdiction-specific factors shape a judge's decisions Courtroom Strategies That Work: Focus on your children's needs and your ability to meet them, not a blow-by-blow of the past Show up authentically rather than playing to assumed bias Know your jurisdiction's specific best-interest factors before you walk in Credibility grows when you acknowledge your own weaknesses, not just the other side's Aim your case at future solutions, not past grievances Drawing on decades on both sides of the bench, Judge Cohen offers a rare, practical look at what actually works in family court — insight you won't get from most legal advice. Combined with Bill and Megan's expertise, this is a conversation worth revisiting anytime you're preparing to walk into a courtroom. Additional Resources Books & Expert Publications: Managing High Conflict People in Court The Future of Family Court Meet the Judge: Judge Bruce R. Cohen (ret.) bio Classes & Consultations: New Ways for Families® online class for parents Conflict Influencer™ online group for parents or anyone 1:1 Consultation with Bill Eddy/Megan Hunter Stay Connected: Sign up for our newsletter Visit High Conflict Institute Submit a question for Bill and Megan All of our books can be found in our online store or anywhere books are sold, including as e-books. You can also find these show notes at our site as well. Note: We are not diagnosing anyone in our discussions, merely discussing general patterns of behavior. Nor are we providing legal or therapeutic advice. Please seek the assistance of your local professionals to seek help. (00:00) - Welcome to It's All Your Fault (01:02) - Welcome Judge Bruce R. Cohen (Ret.) (01:29) - Judge Cohen’s Background (06:01) - Connecting (08:28) - The Bonnie Story (13:18) - Time in Court (14:20) - Bill’s Time in Court (16:59) - Communicate Simply (27:29) - Best Interest Factors (29:50) - Gender Issues (35:31) - Control What You Can Control (37:07) - Identify Needs of Child (39:22) - High Conflict Cases (43:55) - Reminders & Coming Next Week: Answering Listener Questions

One of our most-asked-about topics, revisited: two listeners write in about parental alienation and when to stop fighting in family court. Bill and Megan's answers hold up just as well today. Tackling Listener Questions on High Conflict Personalities in Family Law In this episode of It's All Your Fault, Bill Eddy and Megan Hunter address questions from two listeners about high conflict personalities in family law. They dive into the complexities of parental alienation, domestic violence allegations, and when to stop fighting in court. Listener Question 1: Understanding Parental Alienation and Estrangement The first listener asks about the confusion surrounding parental alienation. Bill defines key terms: "refuse and resist," parental alienation, and realistic estrangement. He explains the differences between alienation caused by one parent's behavior and estrangement resulting from a parent's own actions, such as domestic violence or child abuse. Listener Question 2: When to Stop Fighting in Court The second listener, from Australia, asks when to give up the fight with a high conflict ex-partner who continues to violate court orders. Bill and Megan address the issue of "legal abuse" and the limitations of the court system in handling these situations effectively. Questions We Answer in This Episode: What is the difference between parental alienation and realistic estrangement? How common are false allegations of abuse in family court? When should you stop fighting in court with a high conflict ex-partner? Key Takeaways: Consider all possibilities in each case without presumptions. Parental alienation and domestic violence both exist and require careful assessment. Fighting in court for more than two years may be counterproductive. Obtain transcripts of court hearings to address false statements or bad decisions. This episode provides valuable insights for anyone navigating high conflict personalities in family law. Bill and Megan offer a balanced perspective, emphasizing the need for an open mind and case-by-case analysis. Links & Other Notes BOOKS Don’t Alienate the Kids: Raising Resilient Children While Avoiding High-Conflict Divorce The High-Conflict Co-Parenting Survival Guide COURSES New Ways for Families Course + Coaching for Co-Parents Conflict Influencer Class OUR WEBSITE : https://www.highconflictinstitute.com/ Submit a Question for Bill and Megan All of our books can be found in our online store or anywhere books are sold, including as e-books. You can also find these show notes at our site as well. Note: We are not diagnosing anyone in our discussions, merely discussing general patterns of behavior. Nor are we providing legal of therapeutic advice. Please seek the assistance of your local professionals to seek help. (00:00) - Welcome to It's All Your Fault (00:36) - Listener Questions (01:18) - Question 1: Parental Alienation (21:54) - Question 2: When to Give In (30:37) - Reminders & Coming Next Week: More Listener Questions

High conflict behavior at work rarely stays contained to one person or one incident — it spreads across teams, drains HR's time, and quietly drives turnover and burnout long before anyone names it as a pattern. The real question for most organizations isn't how to handle the next individual case. It's whether the organization itself is actually ready to prevent, assess, and respond to conflict at all. Bill Eddy, LCSW, JD, and Megan Hunter, MBA, close out this four-part workplace series — and the show's current season — with returning High Conflict Institute trainer Michael Lomax, JD. Together, they walk through the policies, training, and leadership role modeling it takes to move from case-by-case conflict response to a truly conflict-ready, conflict-smart, or even conflict-proof culture, including the real financial cost of leaving conflict unaddressed. It's All Your Fault is produced by TruStory FM. A new season starts later this fall. Full Show Notes & Resources Submit Questions | Bookstore | Website Watch this episode on YouTube Important Notice: Our discussions focus on behavioral patterns rather than diagnoses. For specific legal or therapeutic guidance, please consult qualified professionals in your area. (00:00) - Welcome to It's All Your Fault (02:02) - Becoming Conflict-Proof (03:14) - Becoming an Organizational Problem (12:38) - Developing New Practices (17:29) - Role Modeling (20:34) - Training (25:05) - Helping Organizations (26:19) - Is It Possible? (31:32) - Wrap Up

High conflict behavior doesn't just disrupt your team—it follows leaders home, costs organizations hundreds of thousands of dollars, and gets worse when managers react without a plan. The question Part 3 of this four-part workplace series answers is the one every leader eventually faces: once you know conflict is in the room, what do you actually do? Bill Eddy, LCSW, JD, and Megan Hunter, MBA, co-founders of the High Conflict Institute in Scottsdale, Arizona, are joined again by Michael Lomax, JD, lawyer, mediator, and HCI speaker and trainer. Together they walk through the BIFF response for hostile emails and verbal exchanges, EAR statements for de-escalating in the moment, the CARS method—Connect, Analyze, Respond, Set Limits—for structuring any high conflict conversation, and New Ways for Work® coaching as a measurable alternative to suspension. Whether you're managing a difficult employee, caught between HR and your team, or working under a difficult boss, these are the tools that shift the dynamic without making things worse. It's All Your Fault is produced by TruStory FM. Full Show Notes & Resources Submit Questions | Bookstore | Website Watch this episode on YouTube Important Notice: Our discussions focus on behavioral patterns rather than diagnoses. For specific legal or therapeutic guidance, please consult qualified professionals in your area. (00:00) - Welcome to It's All Your Fault (02:02) - Why Smart People Get Drawn Into These Conflicts (08:00) - BIFF Method (12:46) - Other Ways It’s Applied (17:20) - CARS Method (25:50) - What If It's the Boss? (29:11) - Solutions and Methods of Application (39:37) - Wrap Up

High conflict at work rarely announces itself. By the time it becomes a formal HR complaint or a leadership crisis, the patterns were visible much earlier—and the tools most organizations rely on to stay fair often make things worse, not better. Bill Eddy, LCSW, JD, and Megan Hunter, MBA, co-founders of the High Conflict Institute in Scottsdale, Arizona, are joined by Michael Lomax, JD, HCI speaker, trainer, and attorney, for Part 2 of a four-part workplace series. They break down the WEB method for early conflict assessment—Words, Emotions, Behavior—and explain why HR's focus on neutrality and incident-by-incident handling can inadvertently protect the person driving the conflict while penalizing the target. It's All Your Fault is produced by TruStory FM. Full Show Notes & Resources Submit Questions | Bookstore | Website Watch this episode on YouTube Important Notice: Our discussions focus on behavioral patterns rather than diagnoses. For specific legal or therapeutic guidance, please consult qualified professionals in your area. (00:00) - Welcome to It's All Your Fault (01:48) - Assessing Workplace Conflict Early and Accurately (04:53) - Potential Costs of Getting It Wrong (09:13) - Patterns of Behavior (18:56) - Documenting Impact (20:38) - Personality Disorders (21:57) - Reactivity Drives Response (25:29) - Managing Difficult HCPs (31:02) - What to Assess First (35:30) - Wrap Up

Workplace conflict is costing US businesses $359 billion a year—and behind a disproportionate share of that damage is high conflict behavior: the kind that ignores limits, escalates faster than most leaders expect, and doesn't respond to the usual playbook. This is part one of a four-part series on high conflict in the workplace, with Bill Eddy, LCSW, JD, Megan Hunter, MBA, and Michael Lomax, JD—lawyer, mediator, and senior speaker and trainer with the High Conflict Institute since 2011. Bill, Megan, and Michael unpack why conflict is surging right now—generational shifts, pandemic fallout, social media polarization, and AI giving people who demonstrate high conflict behavior entirely new tools—and make the case for why prevention has to come before the crisis, not after. If your organization is still treating conflict as something HR handles case by case, this episode is the place to start. It's All Your Fault is produced by TruStory FM. Full Show Notes & Resources Submit a Question | Bookstore | Website Watch this episode on YouTube Important Notice: Our discussions focus on behavioral patterns rather than diagnoses. For specific legal or therapeutic guidance, please consult qualified professionals in your area. (00:00) - Welcome to It's All Your Fault (01:29) - Why Workplace Conflict Is Rising (02:57) - Trends Driving Workplace Conflict (04:50) - Employees Changing Job Expectations (07:15) - Affects of Social Media (08:59) - Organizational Design and Friction (11:57) - Make Work About Work (14:32) - Divisive vs. Unifying Issues (17:16) - When an HCP Is Involved (20:29) - When the Organization Isn’t Aware (23:55) - Leaders Avoid Conflict (27:42) - Role Playing (29:00) - Growing Comfortable (31:25) - One Thing to Say (32:55) - Wrap Up

High conflict relationships can leave you grieving something most people don't recognize as a real loss — not just the person, but the relationship you always hoped you could have. When someone in your life consistently cannot offer the empathy, accountability, or closeness you need, the question stops being "how do I fix this?" and starts being "how do I accept what this actually is?" Bill Eddy, LCSW, JD, and Megan Hunter, MBA, co-founders of the High Conflict Institute in Scottsdale, Arizona, walk through the five stages of grief as they apply to high conflict relationships, why high conflict people get stuck in anger while those around them keep cycling, and how to make the practical decision between limited contact and no contact. They cover what to do with guilt and shame when pulling back, why sharing your feelings with a high conflict person usually backfires, and the self-affirmation strategies that interrupt the shame spiral. It's All Your Fault is produced by TruStory FM. Full Show Notes & Resources Submit Questions | Bookstore | Website Watch this episode on YouTube Important Notice: Our discussions focus on behavioral patterns rather than diagnoses. For specific legal or therapeutic guidance, please consult qualified professionals in your area. (00:00) - Welcome to It's All Your Fault (00:48) - Accepting It Won't Become What You'd Hoped (02:13) - Why Do People Stay? (07:59) - Five Stages of Grieving Process (09:52) - Criteria for Choosing No-Contact Path (13:36) - Watch Your Expectations (18:45) - Getting Through It (24:43) - Wrap Up

Fear of retaliation keeps many people trapped in high conflict relationships long after they know they need to leave. Emotional explosions, smear campaigns, threats involving children, financial punishment, legal warfare — the threat of what might happen when you finally say the words can feel more paralyzing than staying. The Betty Broderick case is an extreme example, but the dynamic it illustrates — unmanaged emotions, all-or-nothing thinking, and escalating revenge — shows up in milder forms in relationships every day. Bill Eddy, LCSW, JD, and Megan Hunter, MBA, co-founders of the High Conflict Institute, walk through what a safer, stepwise exit actually looks like — and why an abrupt in-person announcement is the most dangerous approach. They cover the biggest mistakes people make when leaving, how to document behavior and prepare for false allegations before they happen, and what courts and police actually respond to when you present your situation. It's All Your Fault is produced by TruStory FM. Full Show Notes & Resources Submit Questions | Bookstore | Website Watch this episode on YouTube Important Notice: Our discussions focus on behavioral patterns rather than diagnoses. For specific legal or therapeutic guidance, please consult qualified professionals in your area. (00:00) - Welcome to It's All Your Fault (02:26) - Betty Broderick Case (11:01) - Why People Are Afraid to Leave Relationships with HCPs (14:04) - Mistakes When Trying to Leave (17:06) - Creating Escalations (20:11) - When It’s Not a Marriage (21:48) - Getting Prepared (28:04) - Giving Warning (28:47) - If on the Fence (30:17) - Wrap Up

When someone in a high conflict situation gets upset, the instinct is to explain, correct, or reason with them — and that almost always makes things worse. The reason isn't a mystery anymore: it's neuroscience. Validation doesn't just make people feel better; it quiets the amygdala's threat response and activates the part of the brain responsible for regulating emotions. An EAR statement — something showing empathy, attention, or respect — is the fastest way to get there. Bill Eddy, LCSW, JD, and Megan Hunter, MBA, co-founders of the High Conflict Institute, connect recent brain research to the EAR statement framework — covering why tone of voice affects the vagus nerve, how to calm yourself before calming someone else, and when EAR statements shouldn't be used at all. It's All Your Fault is produced by TruStory FM. Full Show Notes & Resources Submit Questions | Full Show Notes | Bookstore | Website Watch this episode on YouTube Important Notice: Our discussions focus on behavioral patterns rather than diagnoses. For specific legal or therapeutic guidance, please consult qualified professionals in your area. (00:00) - Welcome to It's All Your Fault (00:49) - Validation (02:39) - Psychology Today Article (06:14) - Polyvagal Theory (11:08) - Why Harder for Some? (14:58) - How Do We Validate? (16:33) - Encouraging Statements (19:02) - Invalidation (21:42) - Example (24:00) - We Are in Charge of Ourselves (28:16) - When EAR Statements Won’t Work (32:53) - High Conflict Situations (34:40) - Wrap Up

When a high conflict person says it's all your fault, most reasonable people do something predictable — they start wondering what they did wrong. That instinct toward self-reflection is healthy in most relationships. With high conflict people, it becomes a trap. Bill Eddy, LCSW, JD, and Megan Hunter, MBA, co-founders of the High Conflict Institute, unpack why high conflict personalities blame with an intensity that triggers your brain's threat-detection system — and why that intensity is precisely what makes you absorb guilt that isn't yours. They cover how to reality-test yourself when the blame lands hard, what to expect when you finally set a limit, and how to sit with the backlash without retreating into self-doubt. It's All Your Fault is produced by TruStory FM. Full Show Notes & Resources Submit Questions | Full Show Notes | Bookstore | Website Watch this episode on YouTube Important Notice: Our discussions focus on behavioral patterns rather than diagnoses. For specific legal or therapeutic guidance, please consult qualified professionals in your area. (00:00) - Welcome to It's All Your Fault (00:43) - It’s NOT Your Fault (02:22) - Why Do HCPs Blame? (07:00) - Absorbing Guilt (13:31) - Example (17:36) - Setting Limits and Potential Backlash (19:28) - Why HCPs Escalate (24:20) - Grow Used to Uncomfortable Feelings (26:29) - Knowing When It’s Not Safe (28:28) - Key Takeaways (29:27) - Wrap Up

High conflict cases have a well-documented credibility problem: the person with high conflict personality traits walks into the lawyer’s office, the HR department, or the courtroom looking calm and composed. The person who has been responding to years of escalation walks in looking emotional, reactive, and hard to follow. Without a framework for recognizing this pattern, systems can unintentionally reward the behavior driving the conflict—and penalize the person trying to respond to it. Bill Eddy, LCSW, JD, and Megan Hunter, MBA, co-founders of the High Conflict Institute, walk through the biggest mistakes people make when presenting high conflict concerns to lawyers, HR, courts, and adult protective services—and offer a concrete strategy for making those concerns land. They cover why chronological storytelling buries the most critical information, how to work with professionals who don’t yet see what’s happening, and what to do if you’ve already vented or lost your cool. It’s All Your Fault is produced by TruStory FM. Full Show Notes & Resources Submit Questions | Full Show Notes | Bookstore | Website Watch this episode on YouTube Important Notice: Our discussions focus on behavioral patterns rather than diagnoses. For specific legal or therapeutic guidance, please consult qualified professionals in your area. (00:00) - Welcome to It's All Your Fault (00:50) - When No One Else Sees It (03:19) - Why Do HCPs Come Across Credible? (07:55) - Biggest Mistakes (13:43) - Connecting Behaviors to Laws (19:28) - Repairing After Venting (23:52) - Takeaways (24:36) - In Legal Case (27:00) - Wrap Up

When addiction and high conflict personality traits both show up in a custody case, the usual advice stops working. Vague parenting plans become weapons. Standard timelines get exploited. Courts aren't designed to manage what's happening daily between two households—and the divorce itself is often just the beginning. Bill Eddy, LCSW, JD, and Megan Hunter, MBA, co-founders of the High Conflict Institute, lay out what actually works: parenting plans built with iron-clad specificity, consequences written into agreements before problems happen, relapse protocols, objective safety safeguards for young children, and the assertive court strategy Bill describes as the most effective approach—not aggressive, not passive, but steady and information-forward. It's All Your Fault is produced by TruStory FM. Full Show Notes & Resources Submit Questions | Full Show Notes | Bookstore | Website Watch this episode on YouTube Important Notice: Our discussions focus on behavioral patterns rather than diagnoses. For specific legal or therapeutic guidance, please consult qualified professionals in your area. (00:00) - Welcome to It's All Your Fault (00:56) - Part 2: High Conflict Behavior, Addiction, and Child Custody (02:00) - Parenting Plans (05:58) - When Reluctant to Change (08:27) - Being Prepared (10:05) - Don’t Reward the Pushing (13:59) - Build Consequences into Agreements (18:24) - With Younger Children (22:15) - Professional Involvement (26:33) - Top Mistakes (30:17) - Wrap Up

High conflict custody cases are hard enough—but when one parent also demonstrates antisocial personality traits alongside addiction and a pattern of long-term deception, standard parenting plans fall short in ways that can leave a child at real risk. Antisocial personality disorder appears in family court more often than most people realize, and it requires a fundamentally different approach to court orders, parenting plans, and relapse planning. Bill Eddy, LCSW, JD, and Megan Hunter, MBA, co-founders of the High Conflict Institute in Scottsdale, Arizona, walk through how to recognize the pattern, what to actually say to a family court judge, and how to build a relapse plan directly into a custody agreement as a court order. They also cover monitoring options, supervised contact, and why no-contact orders should be extremely rare. This is part one of a two-part conversation. It’s All Your Fault is produced by TruStory FM. Full Show Notes & Resources Submit Questions | Full Show Notes | Bookstore | Website Watch this episode on YouTube Important Notice: Our discussions focus on behavioral patterns rather than diagnoses. For specific legal or therapeutic guidance, please consult qualified professionals in your area. (00:00) - Welcome to It's All Your Fault (00:58) - High Conflict Behavior, Addiction, and Child Custody (01:49) - Case Setup (04:00) - Pattern Recognition (08:50) - Traits (10:05) - Feined Connection (11:58) - What to Do (15:04) - Back to the Case (22:08) - Monitoring Services (23:40) - Parenting Plan (27:11) - No Contact Order? (29:43) - Defining More Extreme Personalities (33:16) - Wrap Up

In high conflict divorce, children don’t just witness a parent’s distress—they absorb it, often without knowing where the feeling is coming from. Bill Eddy and Megan Hunter explain the brain science behind emotional contagion, why it can quietly build a child’s resistance to the healthier parent, and what that parent can do about it. From holding the schedule steady under emotional pressure, to teaching the four big skills for life, to naming emotions out loud to reduce their intensity—this episode gives parents practical tools they can use inside their own home starting today. Resources from this episode: BOOKS Don't Alienate the Kids BIFF for CoParent Communication COURSES & CLASSES FOR PARENTS Conflict Influencer™ Class New Ways for Families Class + Coaching (for parents) Resistance, Refusal and the Child’s Brain ARTICLE 7 Ways Children’s Brains Absorb Their Parent's’ Emotions in Divorce (And What You Can Do About It) TRAINING Professional Organizational Training: info@highconflictinstitute.com Submit Questions | Full Show Notes | Bookstore | Website Watch this episode on YouTube! Important Notice: Our discussions focus on behavioral patterns rather than diagnoses. For specific legal or therapeutic guidance, please consult qualified professionals in your area. (00:00) - Welcome to It's All Your Fault (00:51) - Update (04:18) - Children Absorbing Their Parents’ Emotions (10:16) - What’s Happening (15:55) - Dad’s Options (17:41) - Setting Up Emotional Responses (20:21) - Parental Awareness and Roles (29:55) - Wrap Up

Passive aggressive behavior is one of the most common—and most maddening—dynamics in high conflict situations. In this episode, Bill Eddy and Megan Hunter of the High Conflict Institute reframe passive aggression as what it really is: aggression with built-in deniability. They walk through how to recognize it at home and at work, how to set limits on behavior that’s designed to evade accountability, and how the “it’s not about me” mindset gives you the emotional footing to respond effectively. Whether you’re dealing with a co-worker who “forgets” every commitment or a relationship where nothing is ever directly addressed, this episode gives you a practical framework for protecting your peace. Resources from this episode: 5 Types of People Who Can Ruin Your Life Dating Radar Conflict Influencer Class Managing High-Conflict Behaviour in the Workplace Training (April 23, 2026) Submit Questions | Full Show Notes | Bookstore | Website Watch this episode on YouTube ! Important Notice: Our discussions focus on behavioral patterns rather than diagnoses. For specific legal or therapeutic guidance, please consult qualified professionals in your area. (00:00) - Welcome to It's All Your Fault (01:07) - Passive Aggressive Behavior (03:59) - Is It High Conflict Behavior? (08:43) - Confronting Them (09:36) - When They Don’t Stop (13:43) - Conflict Avoidance Behavior? (17:17) - A Pre-Cursor to More Overt Conflict? (18:24) - In the Workplace (19:42) - Examples (21:54) - Antisocial Behavior (23:57) - Following Through (26:09) - Staying Confident (27:22) - Wrap Up

Why are so many people drawn to media figures who thrive on conflict, drama, and promises of secret revelations? Bill Eddy and Megan Hunter of the High Conflict Institute break down the neuroscience behind it—and it turns out your brain is working exactly as designed. The right hemisphere's drive for connection, belonging, and certainty makes all of us vulnerable to conflict-driven personalities, whether we realize it or not. This episode gives you the framework to understand why you get hooked, and practical tools to reclaim your own judgment. Resources from this episode: 5 Types of People Who Can Ruin Your Life Managing High-Conflict Behavior in the Workplace — Training, April 23, 2026 Training for Your Organization Visit High Conflict Institute Browse Books and Resources Submit Questions | Full Show Notes | Bookstore | Website Watch this episode on YouTube! Important Notice: Our discussions focus on behavioral patterns rather than diagnoses. For specific legal or therapeutic guidance, please consult qualified professionals in your area. (00:00) - Welcome to It's All Your Fault (00:42) - Catching Up (03:03) - Building Conflict Around Yourselves (06:35) - Our Draw to Conspiracy Theorists (09:58) - Why Does It Feel Credible? (12:23) - Personality Types (15:44) - Convincing and Confident (17:07) - Negative Advocates (21:09) - Reinforcing Patterns (23:05) - What Can We Do (26:23) - Using AI (29:11) - Wrap Up

Michael Lomax joins Megan Hunter to share practical tools leaders can use right away when high conflict behavior is derailing their team. They cover BIFF responses for written communication, how to redirect disruptive meeting participants, handling chronic complainers with EAR statements, and what it actually takes to build a conflict-competent culture. Plus—details on two upcoming trainings from the High Conflict Institute. Resources from this episode: New Ways for Work Coaches Training — March 3 & 5, 2026 Leaders Training: Managing High Conflict Behavior at Work — April 23, 2026 BIFF at Work by Bill Eddy and Megan Hunter Mediating High Conflict Disputes by Bill Eddy and Michael Lomax It's All Your Fault at Work by Bill Eddy and L. Georgi DiStefano Submit Questions | Full Show Notes | Bookstore | High Conflict Institute Watch this episode on YouTube! Important Notice: Our discussions focus on behavioral patterns rather than diagnoses. For specific legal or therapeutic guidance, please consult qualified professionals in your area. (00:00) - Welcome to It's All Your Fault (00:54) - Guest Michael Lomax (04:19) - Workplace Tools for Leaders (05:41) - BIFF Responses (15:47) - High Conflict in Meetings (21:02) - Chronic Complaining (23:37) - Example (26:26) - Healthy Conflict (31:56) - The Training (35:28) - Mindset Shift (38:09) - Wrap Up

HCI senior trainer Michael Lomax joins Megan Hunter to unpack why high conflict behavior is escalating in today's workplaces—and what leaders can actually do about it. Drawing on twenty-five years in workplace dispute resolution, Michael explains why global stress and unresolved trauma are showing up at work, what happens in a leader's brain when they get emotionally hooked, and how to regulate yourself before you respond. You'll learn the "calm before think" strategy for de-escalating upset employees, how to handle a team-wide crisis triggered by one inflammatory email, and when a single conversation with a difficult senior leader simply isn't enough. Whether you're a leader, in HR, or anyone trying to navigate a workplace that feels harder than it used to—this one's for you. Resources from this episode: New Ways for Work Training for Workplace Coaches — March 3 & 5, 2026 Leaders Training: Managing High Conflict Behavior at Work — April 23, 2026 BIFF at Work by Bill Eddy and Megan Hunter Mediating High Conflict Disputes by Bill Eddy and Michael Lomax It's All Your Fault at Work by Bill Eddy and L. Georgi DiStefano Submit Questions | Full Show Notes | Bookstore | High Conflict Institute Watch this episode on YouTube! Important Notice: Our discussions focus on behavioral patterns rather than diagnoses. For specific legal or therapeutic guidance, please consult qualified professionals in your area. (00:00) - Welcome to It's All Your Fault (01:19) - Michael’s Background (02:35) - High Conflict at Work (08:24) - An Increase (11:33) - How It’s Showing Up (14:11) - Getting Emotionally Hooked (18:32) - What You Can Do and Regulating (23:12) - Shifting into Problem-Solving (29:13) - Email Conflict (35:40) - Options List (37:14) - Wrap Up

We answer five listener questions about setting boundaries with intrusive neighbors, hostile co-parents, difficult coworkers, and adult children who demonstrate high conflict behaviors. Learn when to use empathy versus firmness, how to document hostile messages for court, and strategies for protecting your emotional well-being in toxic situations. Resources from this episode: SLIC Solutions for Conflict BIFF for CoParent Communication The Big Book on Borderline Personality Disorder New Ways for Work® Coaches Training (March 3 & 5, 2026) Conflict Influencer Class Training for Organizations National Domestic Violence Information or call 800.799.SAFE (7233) Submit Questions | Full Show Notes | Bookstore | Website Watch this episode on YouTube! Important Notice: Our discussions focus on behavioral patterns rather than diagnoses. For specific legal or therapeutic guidance, please consult qualified professionals in your area. (00:00) - Welcome to It's All Your Fault (00:47) - Listener Questions (01:22) - Question 1 (09:29) - Question 2 (12:35) - Question 3 (20:42) - Question 4 (23:46) - Question 5 (31:59) - Wrap Up