Scale My Clinic

Mary Wyatt and Sean Stevens opened Vic Park Clinic with just the two of them in 2019. A few months later COVID hit, and they opened a respiratory clinic right next door anyway. It was two consult rooms and a waiting room, under a hundred square metres. Out of that tiny space, they delivered 50,000 vaccines and became the first clinic in Australia to hit that number. Vic Park kept growing around it. Seven rooms became ten. And once they had momentum, Mary and Sean did something most Practice Owners never get to: they went looking for a second Practice. It took about two years. Roughly a dozen opportunities came across their desk, four got serious enough for an offer, and Cockburn was the one they said yes to. It's grown fast, and most days now runs around five GPs. Todd sits down with both of them to work through what actually has to change between Practice one and Practice two: the site, the systems, the culture, and one belief of Sean's that flips who the real customer is. What You'll Get From This Episode Why Sean thinks the GPs are the customer, not the patients, and what that actually changes for an Owner How Mary and Sean filtered a dozen site opportunities down to the one they said yes to Why five GPs a day is the number that decides if Practice #2 is actually working The room-allocation rule that tells you whether your culture is real or just talk Why trust between co-Owners is what actually lets either of you step away ..... Connect with Mary Wyatt: Website Connect with Sean Stevens: LinkedIn Connect with Todd: LinkedIn ..... P.S. Whenever you're ready, here are three ways Scale My Clinic can help you grow your General Practice without burning out: 1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now 2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Register Here 3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click Here ..... P.S. Whenever you're ready, here are three ways we can help you grow your General Practice without burning out: 1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now 2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register 3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click here

Most Practice Owners don't decide they need a partner, then go looking for the right one. Someone asks to buy in. And suddenly the question becomes, “Should I say yes?” That's where things can go sideways. Because taking on a partner isn't just selling equity. You're giving someone access to risk, decision-making, profit, and the future value of the business. In this episode, Todd and Sachin share the four things they look at before bringing someone into ownership, why similarity is often overrated, and how to test a potential partner before you're locked in together. What you'll get from this episode: The four things you're really giving away when you sell equity in your Practice Why a partner who thinks exactly like you can be a liability, not an advantage How to test disagreement, temperament and decision-making before you commit Why selling equity for cash can be far more expensive than borrowing money What happens when one Owner drives the growth and everyone else shares the upside Resources Mentioned Why GP Partnerships Fall Apart (And How To Fix Them) How a Junior GP Chose the Right Practice to Buy Into ..... Connect with Todd: LinkedIn Connect with Sachin: LinkedIn ..... P.S. Whenever you're ready, here are three ways we can help you grow your General Practice without burning out: 1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now 2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Register Here 3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click Here ..... P.S. Whenever you're ready, here are three ways we can help you grow your General Practice without burning out: 1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now 2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register 3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click here

Only 20% of GPs would consider Practice Ownership today. It used to be 45%. The RACGP asked the ones with doubts why, and 80% said the same thing: they're not sure it's viable. Mark Sujecki has been a Practice Owner for 30 years. Two multi-doctor Practices in Mount Martha, ten doctors running through the main one at any time, and he still surfs, plays tennis, and volunteers overseas most years. He built the business so it can run without him in the room. Todd sits down with Mark to get into how he actually engineered that – what he handed over, what he held onto, and why the Owners who get their time back are usually the ones who stopped trying to run everything themselves. What You'll Get From This Episode Why Mark bought in for control, not money, and what that means for choosing your own partners The two-clinics-one-culture model, and how it runs without micromanaging either site How Mark made himself less essential to the Practice without shrinking the business The team every new Owner needs before they buy in, and why "smarter than you" is the standard Why 80% of GPs think ownership isn't for them, and the one question that changes their answer ..... Mark Sujecki: Mark Sujecki is a GP and co-owner of two multi-doctor Practices in Mount Martha, Victoria, and has been a Practice Owner for over 30 years. Connect with Mark: LinkedIn Connect with Todd: LinkedIn ..... P.S. Whenever you're ready, here are three ways Scale My Clinic can help you grow your General Practice without burning out: 1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now 2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Register Here 3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click Here ..... P.S. Whenever you're ready, here are three ways we can help you grow your General Practice without burning out: 1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now 2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register 3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click here

On 1 October 2026, surcharging card payments becomes illegal in Australia. The RBA says the change is about transparency and lower costs for consumers. The problem for GP Practices is that the underlying card fee doesn't disappear. Someone still has to pay it. And depending on how your money flows, that could be your Practice or your GPs. Todd recently taught this live to our Project X Members. One Owner thought the impact would be tiny. Once she ran the numbers, she realised it affected seven or eight of her GPs. In this episode, Todd and Sachin walk through what actually changes, where the cost can land, the maths behind the fee increases needed to break even, and how to handle the conversation with your team. What You'll Get From This Episode Why removing the surcharge doesn't remove the fee, it just changes who pays it The maths behind a 1.5% surcharge becoming a 4.3% fee rise for your Practice, or 2.3% for the GP The hidden exposure many Owners haven't checked: GPs and tenants paying service fees or rent by card Why cash, bulk billing and direct bank transfers can create problems of their own Todd's four rules for navigating the change with your team ..... Free Resource Download The Surcharge Reset™ Playbook to work out what card collection is actually costing your Practice, compare the four ways to handle it, catch the edge cases most Owners will miss, and take the right conversation to your GPs before you make a change. Download the Playbook here: https://smc.expert/The-surcharge-reset-playbook-d ..... Connect with Todd: LinkedIn Connect with Sachin: LinkedIn ..... P.S. Whenever you're ready, here are three ways we can help you grow your General Practice without burning out: 1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now 2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register 3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click here

Dr Annelies Geissler joined Robina Town Medical Centre and EZT Medical Centre as a contractor GP in 2008. Sixteen years later, she's one of five equal Owners running both Gold Coast Practices, with around 25 GPs across the group. Five Owners brings more experience and more capacity, but it also means more strong opinions in the room. Annelies breaks down how they choose the right people for ownership, split responsibility across two sites, and keep things moving when agreement doesn't come easily. What You'll Get From This Episode What they look for before inviting a GP into ownership, and why clinical skill alone isn't enough How five equal Owners divide roles without losing shared accountability Why separate communication channels matter when you're running two Practices How treating decisions as experiments helps strong personalities move forward without endless debate Why they changed their fee structure to better recognise longer and more complex consults ..... Connect with Todd: LinkedIn Connect with Annelies Geissler: LinkedIn ..... P.S. Whenever you're ready, here are three ways we can help you grow your General Practice without burning out: 1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now 2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register 3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click here

When Dr Luke Ward started looking for a Practice, he wasn't only looking for somewhere to work. He was looking for somewhere worth buying into. That changed the questions he asked. Who owned it? How long had the team stayed? Was the Practice still being built from scratch, or had it already proved it could run well without chaos? Luke eventually joined Robina Town Medical Centre and EZT Medical Centre on the Gold Coast. Today, he's one of five equal Owners across the two Practices. He breaks down how he assessed the opportunity, prepared himself for ownership, and what junior GPs should look for before buying into a Practice. What You'll Get From This Episode The questions Luke asked before choosing which Practice to join Why long-term staff retention told him more about culture than a polished pitch ever could How he prepared for ownership before anyone had formally offered him a share What Practice Owners should look for before inviting the next GP into the ownership group Resources Mentioned How to Grow a Multi Million Dollar Property Portfolio by Michael Yardney Rich Dad Poor Dad by Robert Kiyosaki The Barefoot Investor by Scott Pape The Armchair Guide to Property Investing podcast with Ben Kingsley and Bryce Holdaway Australian Institute of Company Directors course ..... Connect with Todd: LinkedIn Learn more about Luke Ward: Profile ..... P.S. Whenever you're ready, here are three ways we can help you grow your General Practice without burning out: 1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now 2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register 3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click here

Helen Barnett 's path to Practice ownership was anything but conventional. After 17 years as a professional opera singer with Opera Australia, she returned to university in her late 30s, studied science, won the University Medal, and earned a place in medical school. But by then, she knew medicine wasn't the path she wanted. Preventative care was. Nutrition was. And that decision eventually led her to co-own Dubbo Health Hub , a multidisciplinary Practice in rural NSW, alongside GP Dr Heather Malham. Helen brings a rare perspective to this episode. She has been the contractor, the clinician, and the Owner, often at the same time. That means her view on allied health isn't theoretical. It comes from years of seeing where these partnerships work, where they fall apart, and what Practice Owners often miss. What you'll get from this episode: Why allied health works best when it's built into the patient journey, not bolted onto the side What allied health practitioners are really looking for when they choose a Practice, starting with being treated as an equal Why an allied health room can cost around a quarter of what it costs to run a GP room, and what that means for pricing it fairly Why values fit matters more than simply filling a gap in your service mix How to find the right practitioner by starting with your patients and the referral patterns already inside your Practice Why "here's your room" isn't onboarding, and what weak onboarding quietly costs everyone ..... Connect with Todd: LinkedIn Connect with Helen Barnett: LinkedIn ..... P.S. Whenever you're ready, here are three ways we can help you grow your General Practice without burning out: 1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now 2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register 3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click here

Dr Tim Koh opened his first clinic just three years after qualifying as a VR GP. Not to build an empire. To teach. Nearly 20 years later, he's built six Practices, trained more than 60 registrars, and retained some team members for 25 years. In this episode, Tim shares how registrar training became a serious growth strategy for his group, and why many GP owners may be overlooking one of the best ways to build culture, strengthen recruitment, and grow a Practice for the long term. What You'll Get From This Episode Why many GP owners avoid taking on registrars, and why Tim thinks they've got the maths backwards How he recruits for cultural fit, including what he tells every registrar candidate about how long he expects them to stay How to position registrars with patients so training becomes a strength of the Practice, not something the community has to tolerate Why the most valuable thing supervisors teach isn't clinical knowledge, but critical thinking How registrars can lift standards, challenge pessimism, and become part of a stronger long-term GP team Tim's advice for anyone considering Practice Ownership or supervision: "Be brave. Nothing makes you succeed like needing to succeed." ..... Connect with Todd: LinkedIn Connect with Dr. Tim Koh: The Good GP Podcast ..... P.S. Whenever you're ready, here are three ways we can help you grow your General Practice without burning out: 1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now 2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register 3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click here

Reservoir Medical Group has been open since 1960. Four generations of patients. A fifth now starting. For 10 years the Medicare freeze made it hard to keep the doors open. Then COVID hit on top of it. When Sachin asked Lindsay Hyde what she was trying to solve when she first joined Project X, her answer was three words: "We were trying not to go under." She didn't. Six years after taking a leap of faith and moving from 9 consult rooms to 13, they're at capacity. A nurse recently couldn't find a free room to run a health assessment. Now Lindsay is in conversations with the shopping centre about knocking on the neighbours' door. What You'll Get From This Episode How a four-person management team ended the era of good ideas dying quietly in the hallway Five previous registrars returned as fellows -- the retention number that tells the whole story "If you don't do your business CPD your Practice might die" -- the reframe that cuts through every vocation argument The Roger Federer principle Lindsay borrowed from Todd and never put down How the leap from 9 to 13 rooms worked, and why 12 months later they were nearly out of room again ..... Connect with Todd: LinkedIn Connect with Sachin: LinkedIn ..... P.S. Whenever you're ready, here are three ways we can help you grow your General Practice without burning out: 1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now 2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register 3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click here

Some multi-owner Practices have partners who are comfortable with what they've built and have no interest in what it could become. They show up, collect their share, and defer every decision to the practice manager. If you're the partner who can see exactly what the Practice could become while the others collect a cheque, this episode is about how you change that. This isn't just a stuck Practice. It's a wealth event no one is turning up to collect. What You'll Get From This Episode Why going from 25% to 15% might be the best financial move you ever make as a passive senior partner, and why Todd says the math almost always works in your favour Todd's one obligation for passive senior partners who want the upside: exactly what they must commit to and exactly what they must stop doing The Planet Saturn Practice: why a business with 20-plus years in the community has more upside than a greenfield start-up, and why the junior partner showing up is a gift to everyone at the table Why you should set a hard time limit on stuck-partner conversations, and what you put on the table when nothing has moved in six months The doctor who sold her stake for $1, built a Practice worth over $3M from scratch, and says the best thing that came out of it had nothing to do with money ..... Connect with Todd: LinkedIn Connect with Sachin: LinkedIn ..... P.S. Whenever you're ready, here are three ways we can help you grow your General Practice without burning out: 1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now 2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register 3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click here

An owner at the Practice Owners Conference thought their Practice was worth $100K. Their wife had already done the planning. After the sale, they would need to work nine more years to reach their retirement goals. When Sachin and Todd unpacked the structure, the Practice should have been worth $600K to $700K. The problem was not the medicine, and it was not even the business. It was a billing structure designed in the 1980s by an accountant who has probably since retired into the same situation. The associateship model makes one thing very clear: whoever built it was thinking about keeping 100% of their personal billings, not about what the thing would be worth when the time came to hand it on. What you'll get from this episode: Why the associateship structure is engineered to produce a Practice worth nothing at exit Todd's ready reckoner: average Practices trade at 3-4x on a 6-8% margin. Project X Practices run 10-15% margin and sell closer to $1.5M on the same billings How loss aversion keeps doctors trapped in a structure they know is wrong The 18-month versus 3-year restructure roadmap and what determines which path you take What to say to your fellow owners first, and why this conversation takes six to twelve sittings, not one The doctor who sold her stake for $1, walked away, and built a Practice worth over $3M ........... Connect with Todd: LinkedIn Connect with Sachin: LinkedIn ..... P.S. Whenever you're ready, here are three ways we can help you grow your General Practice without burning out: 1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now 2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register 3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click here

Most Practice Owners have a decision they keep pushing to "later." It might be a structural change, a hard conversation, a team decision, or a piece of Owner work that never quite makes it to the top of the list. Not because it doesn't matter, but because the Practice is full, the team needs attention, and the next quiet window feels just around the corner. Sachin had one of those decisions in 2013: a simple trust structure question for his accountant about a Vanguard ETF investment. The form got put aside, ended up in the laundry, and didn't get picked up again until November 2020. That delay may have cost close to seven figures in compounding returns. The same pattern showed up again and again at the Practice Owners Conference in Sydney. Across 62 one-on-one conversations, Todd and Sachin kept hearing different versions of the same thing: "I'm not ready yet." "I've got a few things to fix first." "Once this is sorted, I'll get to it." That's the waiting game. And for Practice Owners, it can get expensive fast. What You'll Get From This Episode Why waiting for the "right time" can quietly cost more than the decision itself The three reasons Practice Owners stay stuck in the waiting game How the "train as you play" principle helps Owners make progress inside real Practice conditions Why your team may be ready for growth before you feel ready to lead it How one Practice valued at $3.2M exited for $10.3M in two years with the same team, same two sites, and no expansion What finally breaks the pattern and gets important Owner work moving ..... Connect with Todd: LinkedIn Connect with Sachin: LinkedIn ..... P.S. Whenever you're ready, here are three ways Scale My Clinic can help you grow your General Practice without burning out: 1. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click here 2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register 3. Get the Blueprint: Watch the free Practice Success Blueprint Training -- the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now ..... P.S. Whenever you're ready, here are three ways we can help you grow your General Practice without burning out: 1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now 2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register 3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click here

Alana was once gifted a "chaos coordinator" badge at her Clinic. She wore it. At the time, it felt like recognition. Looking back, she sees it differently. Because in General Practice, there is a culture of badges and mugs and shared trauma. The shit show supervisor. The captain of chaos. An identity built around how many fires you put out each day. That identity feels like belonging. But it can also become the trap that keeps Owners, Practice Managers, and teams stuck below the line. For Owners, this episode is a reminder that a Practice cannot scale if its leadership identity is built around rescuing, reacting, and absorbing every problem. In this episode, Todd sits down with Alana Flohr -- 13 years in General Practice, former Practice Manager of a large Tweed Coast Clinic -- to name the three behaviours that keep owners and PMs stuck in the drama, and the above-the-line alternatives that change everything. What you'll get from this episode: The three "below the line" roles -- victim, hero, and villain -- and how each shows up inside a real Practice Why the hero role is often the most seductive trap for Practice Managers and Owners Alana's honest reflection on owning her own hero behaviour, including the chaos coordinator badge she once accepted How to coach your team through difficult conversations, even while you're still learning to have them yourself The "shut the door" system Alana used to protect one hour each afternoon for above-the-line thinking and improvement work Todd's recommended action for this week: share the episode with your PM, create a shared language, and agree to call it out when you see it Resources mentioned: Dare to Lead by Brené Brown ..... P.S. Whenever you're ready, here are three ways we can help you grow your General Practice without burning out: 1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now 2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register 3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click here

Most Practice Owners with a spare room will let someone in before they've worked out what the room is actually worth. The logic is familiar: a paying tenant is better than an empty room. In the short term, it feels true. But below a certain rate, a tenant starts costing you more than the room generates -- in admin time, in blocked space, in the leverage you've quietly handed away. Todd and Sachin call this the keep-open cost, and most Owners don't know where theirs sits. In this episode, they walk through how to calculate it, who actually belongs in a spare room and in what order, and the agreement mistakes that lock Owners into the wrong arrangement for years. What you'll get from this episode: The hierarchy of what belongs in a spare room -- from a GP first down through allied health, and why the order matters Why the allied health tenant who treats your space like a business beats the sessional who comes twice a week Sachin's locked-in mistake: the five-year sublease that handed over front desk services and left no leverage Why Todd watched a $700-800k allied health operation return almost nothing -- and what that taught him about keep-open cost The cosmetic injector scenario: why it sounds like easy income and why it almost always ends badly Three mistakes to avoid: room block, below-cost rates, and the agreement that locks you out of your own best use ..... Connect with Todd: LinkedIn Connect with Sachin: LinkedIn ..... P.S. Whenever you're ready, here are three ways we can help you grow your General Practice without burning out: 1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now 2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register 3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click here

Your Practice Manager just gave notice. Maybe with two weeks. Maybe with none. The owners who come out of this better than they went in aren't the ones who found a replacement fastest. They're the ones who resisted that instinct, stepped in, and used the window to understand their own business better than they had in years. What you'll get from this episode: What Todd calls "the speed demon" -- and why the fastest hire is usually the one that lands you back here in six months Sachin's real story: two sites, 50 staff, still consulting full time, and fully under control in under a month The one Gallup question that might explain why your PM really left -- and why the honest answer might point back at you How to temporarily carve up the role so no single person drowns -- and what you discover about your team in the process The three things owners must never do when a PM exits, including the one that triggers a chain of resignations ..... Connect with Todd: LinkedIn Connect with Sachin: LinkedIn ..... P.S. Whenever you're ready, here are three ways we can help you grow your General Practice without burning out: 1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now 2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register 3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click here

Most GP Practice Owners don’t have a time problem. They have an identity problem. After 20 years as a doctor, the GP role becomes hard to step out of. Patients need you. Staff pull you back in. The work feels familiar, useful, and immediately rewarding. Owner work doesn’t feel like that. It’s slower. Messier. Less obvious. And because it doesn’t fit neatly between patients, it gets pushed to the side. In this episode, Todd and Sachin unpack why the GP “helmet” is so hard to take off, what it costs the Practice, and what needs to change if you want to actually lead your Practice. What you’ll get from this episode: The three roles every GP Owner carries: GP, shareholder, and owner Why the GP identity is the hardest one to step out of The martyrdom pattern: “Only I can do this,” and what it quietly costs Why a “quick half-hour job” can become 20 hours over 12 weeks How unfinished projects pile up when owner time isn’t protected The Whitney Houston test for imposter syndrome Why reducing clinical time is the first structural move most Owners avoid Resources mentioned: Feel the Fear and Do It Anyway by Susan Jeffers ..... Connect with Todd: LinkedIn Connect with Sachin: LinkedIn ..... P.S. Whenever you're ready, here are three ways we can help you grow your General Practice without burning out: 1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now 2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register 3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click here

Worried about the practice down the road? In this episode, Sachin and Todd unpack how competitor fear can push Practice Owners into rushed decisions, bad positioning, and scarcity thinking – and how to get back to playing your own game. You’ll hear two real stories: Todd’s bulk-billing competitor opening across his car park, and Sachin’s team nearly changing their billing model because a small practice opened 100 metres away. What you’ll get from this episode: How to tell the difference between a real competitor and a neighbouring practice. Why changing your model in response to someone else can damage your own positioning. Why ideas are not the thing to protect – execution is. The four reactions owners have when they feel threatened: leave, ask them to leave, hold back, or play full out. How to stop letting competitors live rent free in your head and focus on improving your own practice. Resources mentioned: Mindset by Carol Dweck The Infinite Game by Simon Sinek ..... P.S. Whenever you're ready, here are three ways we can help you grow your General Practice without burning out: 1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now 2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register 3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click here

Most Practice Owners hit the same wall at some point. They ask their Practice Manager to do something. It doesn't happen. They ask again. Still nothing. And slowly, the frustration builds. The honest answer? Usually both sides are contributing. Todd and Sachin break down the three root causes behind a Practice Manager who won't perform: A lack of understanding (they don't actually know what you want) A lack of will (no amount of cash will fix this) A lack of capacity (the environment, not the person, is the problem) What you'll get from this episode: The three-layer diagnostic: why your PM might not be delivering and how to tell which problem you're actually dealing with Why paying a bonus for poor performance is one of the costliest moves an Owner can make, and what to do instead The Eisenhower Matrix applied to your PM's week: how to identify what should be cut, delegated, or protected A real case study: how two Owners turned an underperforming PM into an A-grader over 18 months without replacing them The 30-minute weekly meeting that creates accountability and moves projects forward in six weeks or less ….. Connect with Todd: LinkedIn Connect with Sachin: LinkedIn ..... P.S. Whenever you're ready, here are three ways we can help you grow your General Practice without burning out: 1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now 2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register 3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click here

The Federal Budget just dropped. Most of the coverage won’t matter much to GP Practice Owners. Four things do. Capital gains tax. Family trust distributions. Urgent care clinic funding. Commercial real estate. Todd and Sachin break down what changed, what didn’t, and what Owners should be thinking about now. The headline is simple. The structures that gave small business owners a tax edge are being squeezed. The only real response is to build something bigger. What you’ll get from this episode: The four Budget changes that actually matter for GP Practice Owners, without the political noise What the CGT and family trust changes mean in plain English, and why your structure needs proper advice Why commercial real estate may now be a stronger long-term play for Practice Owners Why earning one-third more is the only honest response – and how $250K in added annual profit creates $2M+ in income and a higher exit multiple ..... Connect with Todd: LinkedIn Connect with Sachin: LinkedIn ..... P.S. Whenever you're ready, here are three ways we can help you grow your General Practice without burning out: 1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now 2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register 3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click here

Settling on a Practice is one of the biggest moments in ownership. The temptation is to walk in and start making changes. New systems. New structure. Your stamp on everything. The owners who build the most value from acquisitions do the opposite. They slow down, listen, and diagnose before they prescribe. And they know that the order in which you do things in the first months shapes everything that comes after. Todd and Sachin walk through their complete first-steps playbook for new owners: what to prioritise, what to never skip, and how to set yourself up for a return that goes well beyond the purchase price. What you'll get from this episode: The three-lens diagnostic for any Practice you’ve just acquired: GP capacity, patient demand, or operational chaos Why talking to everyone under the roof before you change anything is non-negotiable The financial system tasks that need to reach 90–95% within your first four weeks, and why they can’t wait How to run a tools audit and the one simple trick for finding out what’s actually being used The meeting cadence that keeps a newly acquired Practice from falling into chaos What a realistic bedding-in timeline looks like, and why slow is fast when it comes to people ..... P.S. Whenever you're ready, here are three ways we can help you grow your General Practice without burning out: 1. Get the Blueprint: Watch the free Practice Success Blueprint Training, the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. Watch Training Now 2. Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. Click to Register 3. Ask Your Toughest Practice Question: Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who 'get it.' Click here