The Resilient Retail Game Plan - retail insights, retail trends and best practices

Before you place one more Christmas order, stop and ask a different question. Not "how much money have I got left to spend?" but "is my stock actually ready for Christmas, and where are the genuine gaps?" Hi, I'm retail strategist and founder of Resilient Retail Club , Catherine Erdly . This episode is brought to you by our sponsor Capify - business funding made simple. Find out more at capify.com I said this was going to be a four-part Get Set for Christmas series, but there's one thing I didn't dig into properly, and it's the thing that quietly decides whether your Christmas is profitable or just busy: the stock itself. The trade shows are done, the catalogues keep landing, the reps keep calling, and every new range looks like the one that's going to make the difference. The temptation to keep buying is enormous, and it's easy to justify because Christmas matters so much. In this episode I walk you through how to work out whether your stock is ready, and I mean properly ready, by category, not just a list of bestsellers. I show you the check that reveals when something is badly out of line (the one where jewellery is 40% of your sales and 10% of your stock), the question almost everyone forgets to ask about what they want left on 31 December, and the calculation the Stock Doctors run for every client that turns a vague budget into a specific gap to fill. I run the numbers on a worked example so you can see exactly how £6,000 on the shelf, £2,000 on order and a £10,000 sales expectation become a real buying budget. By the end you'll know how to tell a genuine gap from a gorgeous distraction, how to buy strategically rather than opportunistically, and how to come out of January with cash in the bank instead of a stockroom full of problems. If you've ever bought something because you loved it rather than because your business needed it, this one's for you. Chapters 00:00 Stop before you buy anything else for Christmas 01:31 Your buying budget isn't a pot of money 02:20 Look at last Christmas by category, not by bestseller 04:45 Sales mix vs stock mix: the 40% / 10% test 06:30 Set a realistic Christmas sales target 07:50 What do you want left on 31 December? 09:55 The balance-back calculation (the £5,000 example) 12:36 The 80/20 rule, and what to do if you have no data 15:04 Nine questions to ask before your next order Resources mentioned Free Get Ready for Christmas guide and planner: https://www.resilientretailclub.com/christmas Stock Doctor, my done-for-you stock management service: https://www.resilientretailclub.com/stock-doctor/ Episode 316: Christmas planning first steps: https://www.resilientretailclub.com/podcast-episode/christmas-planning-for-independent-retailers/ Episode 317: Christmas cash flow planning: https://www.resilientretailclub.com/podcast-episode/retail-cash-flow-planning-for-christmas/ Episode 318: Your Christmas product range: https://www.resilientretailclub.com/podcast-episode/how-to-plan-your-christmas-product-range/ Episode 319: Christmas promotions: https://www.resilientretailclub.com/podcast-episode/christmas-promotion-ideas-for-independent-retailers/ All episodes of the Resilient Retail Game Plan: https://www.resilientretailclub.com/podcast/ Connect with me on LinkedIn: https://uk.linkedin.com/in/catherineerdly Mentioned in this episode: Capify

If your Christmas promotional strategy is "20% off everything", then you probably haven't got a Christmas promotional strategy. Hi, I'm retail strategist and founder of Resilient Retail Club , Catherine Erdly . This episode is brought to you by our sponsor Capify - business funding made simple. Find out more at capify.com This is the final episode in my four-part Get Set for Christmas series, and it tackles the bit most independent retailers leave until a panicked evening in November: the promotions. The fourth quarter has become the noisiest, most discount-driven time of the year, and when every other brand starts shouting about money off, it's very easy to react, slash prices and find yourself at the end of December with a great sales figure and no profit to show for it. In this episode I walk you through the seven types of promotion available to you, from the most premium to the most distressed, and explain why I think of them as a continuum. Some barely move sales at all but do wonders for your relationship with your customers. Some absolutely will drive sales, but every time you use them they work a little less well and your brand looks a little more worried. I also share the one question you should ask before you run any discount, the mistake I see big high street names making over and over again, and my honest view on whether you need to take part in Black Friday at all. By the end you'll be able to build a week-by-week promotional calendar for the whole of Q4 that hits your sales goals, delights your customers, looks after your VIPs and leaves your margin intact, so that when the busy months arrive you can focus on selling rather than working out what to say next. Chapters 00:00 If your strategy is "20% off everything" 01:31 What a promotion really is, and who discounts are actually for 05:56 The seven types of promotion, from giveaway to red sale 13:55 Your Q4 timeline: what to do in September, October, November and December Resources and links Free Christmas guide and week-by-week planner: https://www.resilientretailclub.com/christmas Episode 316, Retail Christmas Planning: Why Independent Retailers Should Start in August: https://www.resilientretailclub.com/podcast-episode/christmas-planning-for-independent-retailers/ Episodes 317 and 318 (cash flow, and your Christmas product range) All episodes of the Resilient Retail Game Plan: https://www.resilientretailclub.com/podcast/ Connect with me on LinkedIn: https://uk.linkedin.com/in/catherineerdly The Resilient Retail Game Plan shares retail industry trends, insights, and best practices for the retailer who's serious about building something that lasts. New episodes every Thursday morning. Mentioned in this episode: Capify

The biggest Christmas mistake I see is not ordering too little. It is trying to stock everything. Hi, I'm retail strategist and founder of Resilient Retail Club , Catherine Erdly . This episode is brought to you by our sponsor Capify - business funding made simple. Find out more at Capify Every year I watch independent retailers try to turn themselves into a one-stop shop for December. More lines, more categories, more just-in-case. And every year the same thing happens. The money goes out across everything, the shop looks busy, and the sales still land on a small handful of products you could probably have named back in August. It is not about having everything. It is about having the right things. The reason most of us get that wrong is that we plan Christmas as though it were one single, homogeneous block of spending. It is not. Your customers are not walking in to buy "Christmas". They are on missions, and every one of those missions has its own budget, its own timing and its own deadline. The Secret Santa buyer and the Christmas Eve panic buyer are not the same person, they are not spending the same money, and they will not be in your shop in the same week. In this episode I walk through the buying missions that actually make up December, roughly what each one is worth, and when each one turns up. Once you see them written down, the gaps in your range become uncomfortably obvious. Then I get to the part that quietly decides your whole December: your hero products. The small group of lines that will carry the majority of your Christmas sales, why identifying them now changes how you market, price and reorder everything else, and why your strongest one probably does not look remotely festive. By the end you will know exactly which lists to make this week, which gaps to fill before the autumn trade shows, and where the room is to try something new without gambling your peak season on it. Press play and I will walk you through it. CHAPTERS 00:00 The one-stop shop mistake, and what to do instead 01:16 Think like a Christmas shopper: the missions people are actually on 06:11 Hero products: the 20% that will carry your Christmas 08:51 Filling the gaps, and the 20% where you get to have some fun LINKS Free Get Set for Christmas planner: https://www.resilientretailclub.com/christmas All episodes of the Resilient Retail Game Plan: https://www.resilientretailclub.com/podcast/ Catherine on LinkedIn: https://uk.linkedin.com/in/catherineerdly Parts one and two of this series: episode 316, Christmas Retail Strategy: Why August Decides December , and episode 317, Retail Cash Flow at Christmas: Four Ways to Ease the Squeeze . Episode 309 with Hannah Bartlett on Christmas trends: https://thechristmasinsider.com/ Find out more about Stock Doctor: https://stockdoctor.net Say hello on Instagram: @resilientretailclub Mentioned in this episode: Capify

Your sales aren't bad. So why does it suddenly feel like there is no money in the bank? Hi, I'm retail strategist and founder of Resilient Retail Club , Catherine Erdly . Every September and October I have the same conversation, and it is almost always with someone who is convinced they have done something wrong. You planned Christmas properly. You placed the orders. And now, right on cue, the invoices for all of that stock are landing while the Christmas sales that are supposed to pay for them are still months away. Your VAT, your wages and your rent carry on regardless. That is the Christmas cash flow pinch, and it turns up in the same fortnight every single year. What I want you to understand is that this is not a mistake you made. It is the shape of a seasonal business. Retail runs on the gap between paying for stock and selling it, and Christmas stretches that gap wider than any other point in the year. It happens at the very top of the industry too. When I worked in big corporate retail we had a standing set of meetings for exactly this problem, with a name I have never forgotten, and the thing we were protecting was not the bank balance you would assume. At Paperchase we took half our year's revenue in the fourth quarter, sometimes more. You do not survive a shape like that on optimism. So in this episode I take you through four things you can do over the next few weeks to ease the squeeze. Which stock is quietly holding your money to ransom, and how to get it out. How to build a Christmas buying budget so that every pound you spend has a job to do instead of being a hopeful just-in-case. How to reshape your delivery dates and your payment terms so the cash leaves your account later than it otherwise would. And the one thing not to do when the balance looks tight. By the end you will know exactly what to review this week, what to ask your suppliers for, and why September feeling like this is information rather than a verdict. Press play and I'll walk you through it. CHAPTERS 00:00 The Christmas cash flow pinch (and why it isn't your fault) 05:20 Way one: free the cash trapped in old stock 07:57 Way two: buy with intention, not "just in case" 09:14 Ways three and four: flow your stock in, and don't panic LINKS Free Get Set for Christmas planner: https://www.resilientretailclub.com/christmas Free cash flow planner: https://www.resilientretailclub.com/cashflow Find out more about Stock Doctor: https://stockdoctor.net All episodes of the Resilient Retail Game Plan: https://www.resilientretailclub.com/podcast/ Catherine on LinkedIn: https://uk.linkedin.com/in/catherineerdly Faire (mentioned in this episode): https://www.faire.com Mentioned in this episode: Home and Gift Association is our sponsor this month https://www.homeandgiftassociation.org.uk/ Capify

The retailers who have a brilliant Christmas are not the ones working hardest in December. Hi, I'm retail strategist and founder of Resilient Retail Club , Catherine Erdly . It is the middle of August, and I know that for a lot of you the word "Christmas" right now produces a small internal flinch. But here is the uncomfortable thing about peak season: by the time December arrives, almost every decision that will determine how it goes has already been made. The buying, the sales plan, the staffing, the storage, the marketing calendar. Every one of those is a retail management decision, and every one of them gets made weeks or months earlier, usually in a rush and usually on instinct. The effort you pour in during December is real, but it is spent inside a retail strategy you built in August whether you meant to or not. In this episode, the first of four I am running across the next month on getting ready for Christmas, I want to talk about where you actually start. Not with this Christmas, but with last one. There is an exercise that every large retail business I have worked in runs religiously, and that almost nobody in indie retail ever does. It takes about half an hour, it uses data you already have, and it will tell you things your memory absolutely will not, because we are all very good at quietly editing out the worst bits of the last peak season. I will walk you through the questions it should answer: which products were really carrying your Christmas, what surprised you, what you were too timid on, and which bits of your small shop marketing genuinely earned their keep and brought you repeat customers. Then I want to talk about the two things that turn that review into a plan: choosing one clear goal for this Christmas instead of trying to fix everything at once, and being honest about whether your business can physically cope with the Christmas you are hoping for. That second one matters most if you are scaling a retail business, because retail business growth is wonderful right up until the week you cannot fulfil it. Demand you cannot fill is expensive and stressful, and it is far easier to see coming in August than in the last week of November. By the end of this episode you will know exactly what to sit down with, what to look for, and what to have decided before the next one, where we get into the cash flow to fund it all. Press play, then go and grab the free planner. CHAPTERS 00:00 Why a great Christmas is decided in August 01:12 The Lessons Learned exercise big retailers never skip 05:37 Choosing your one Christmas goal 07:18 Capacity planning: can your business actually cope? LINKS Get Set for Christmas planner (free): https://www.resilientretailclub.com/christmas All episodes: https://www.resilientretailclub.com/podcast/ Catherine on LinkedIn: https://uk.linkedin.com/in/catherineerdly Mentioned in this episode: Capify Home and Gift Association is our sponsor this month https://www.homeandgiftassociation.org.uk/

One of my clients finished the month with sales down 23% on the year — and profit up 22% in that very same month. Hi, I'm retail strategist and founder of Resilient Retail Club , Catherine Erdly . There's an old business adage I wheel out more often than I probably should: turnover is vanity, profit is sanity, and cash is reality. Most of us know the phrase. Far fewer of us have ever been shown what it actually looks like inside a real independent retail business, month by month. That gap matters, because almost everything we are taught to celebrate — a big sales month, a record week, e-commerce growth — sits squarely on the vanity side of that sentence. In this episode I dig into what a healthy-looking top line can quietly hide. How much are you actually paying for those sales? What did the stock behind them cost, and what are you still sitting on unsold? I share the story of a retailer whose online sales grew enormously and who became less profitable as a result, and another whose order numbers fell while the business underneath got noticeably healthier. If you have ever had a month that looked wonderful on paper and felt awful in the bank, you already know the gap I am describing. I also get into the part almost nobody looks at until it starts to hurt: the cash locked up in your stockroom, and the one number that tells you whether your stock is working for you or quietly working against you. By the end of this episode you will know exactly which three numbers to check every single month, why the margin you set on the way in and the margin you actually achieve on the way out are two completely different things, and what it really takes to finish a year holding less stock and more money. Press play to hear how. CHAPTERS 00:10 Sales down 23%, profit up 22% — the month that shouldn't add up 02:18 What a big top line quietly hides 06:39 In margin vs out margin — where the profit actually came from 15:13 Cash is reality — the client now holding £900,000 less stock LINKS Find out more about Stock Doctor and apply: https://stockdoctor.net Connect with Catherine on LinkedIn: https://uk.linkedin.com/in/catherineerdly All episodes of the Resilient Retail Game Plan: https://www.resilientretailclub.com/podcast/ Catherine's book, Tame Your Tiger: How to Stop Your Product Business Eating You Alive Mentioned in this episode: Home and Gift Association is our sponsor this month https://www.homeandgiftassociation.org.uk/ Capify

A retailer I once worked with was selling children's clothes by the hundred. When we finally costed everything properly, she was making about 50 pence an item. Hi, I'm retail strategist and founder of Resilient Retail Club , Catherine Erdly . Most of us build a product business the sensible way round — get trading first, worry about the back end later. And that is the right instinct at the start. But somewhere along the way the sales data ends up living in Shopify, the stock data lives somewhere else entirely, the costs live in your accountant's software, and when you finally put the three side by side, none of them agree. This week I'm joined by Stacey Dorrian, who I've known since we were the two senior merchandisers at Coast, and who has spent 25 years since then working in retail data. We talk about what actually happens inside a growing product business that has never built any structure underneath its numbers. We get into the questions most retailers never stop to ask. Are you recording your cost of goods anywhere at all? Is your best seller genuinely your best seller, or just your busiest product with the margin quietly stripped out of it? Are you staffing, stocking and reordering a corner of your business that isn't earning its place on the floor? And if you're carrying eight, ten, thirteen thousand lines, how would you ever know? Stacey explains why a sales report only ever answers one of the four questions your data is capable of answering — and why the other three are where the money actually is. I also share the moment that retailer realised she had never had a sales problem at all, and Stacey walks through exactly where she would start if your numbers are currently a mess and the whole thing feels too big to open. By the end you'll understand why gut decisions get more expensive the bigger your order quantities get, what "sales is vanity, profit is sanity" really costs you in practice rather than as a slogan, and the three things to fix, in the order to fix them. Press play to find out where to begin. CHAPTERS 00:00 The signals your shop is missing 04:40 The four questions your numbers can answer 06:15 Sales is vanity — the costs nobody records 12:02 Where to start if your numbers are a mess LINKS Apply for Stock Doctor: stockdoctor.net All episodes: https://www.resilientretailclub.com/podcast/ Catherine on LinkedIn: https://uk.linkedin.com/in/catherineerdly LSE Data Analytics Career Accelerator (mentioned in the episode): lse.ac.uk Mentioned in this episode: Capify

"It's with a heavy heart that we share this message with you." A little boutique closing its doors after years of love and care, one final sale, the owners off to enjoy being grandparents. Except the shop never existed." Hi, I'm retail strategist and founder of Resilient Retail Club , Catherine Erdly. I started this episode pulling on one thread — a closing down sale that didn't add up — and ended up somewhere I wasn't expecting. The photo of the owners had the smooth, too-perfect look of an AI image. The listing named a local town, but the shipping notes said the orders ship from a warehouse thousands of miles away. And it turned out I hadn't found one fake shop. I'd found an entire business model: set up, run a huge "closing down" sale, collect the money, wait for the bad reviews to pile up, disappear, start again. Chris Emmins of consumer protection organisation KwikChex tells me there are thousands and thousands of them, and that even the people whose job it is to count them can't keep up. Here's the part that should worry every independent retailer. The standard advice given to shoppers is to be wary of a company they've never heard of — which is a fairly accurate description of almost every small business in the country. Research from Bazaarvoice, which I dig into with their CMO Doug Straton, found that 97% of shoppers no longer buy from a single source. They're cross-checking your website against Instagram, Reddit, TikTok, your reviews and a quick Google before they'll spend anything with you. That isn't paranoia, it's adaptation. So when someone sees your ad, they go looking. The only question that matters is what they find when they get there. In this episode I look at what a genuinely sceptical customer is hunting for, what a fast-growing brand like Passenger does that most independents don't, and the shift that caught me off guard: the trust signals you build aren't only being read by people any more. AI models and shopping agents are reading them too, and deciding whether to put you in front of a customer at all. By the end you'll know what to check on your own website this week, which signals carry the most weight, and why the one thing that makes you almost impossible to fake is something you already have — you're just not showing it. Press play and I'll walk you through it. Chapters 00:00 — The closing down sale that never happened 02:28 — Inside the ghost store business model, with Chris Emmins of KwikChex 04:50 — The 97% rule, and the question customers now ask you 08:15 — What a fast-growing brand does differently, and why AI is reading your trust signals too Links and resources Resilient Retail Club podcast: https://www.resilientretailclub.com/podcast/ Catherine on LinkedIn: https://uk.linkedin.com/in/catherineerdly Catherine's Forbes piece on this investigation: https://www.forbes.com/sites/catherineerdly/2026/06/26/how-fake-online-stores-are-damaging-legitimate-retailers/ KwikChex: https://www.kwikchex.com Bazaarvoice: https://www.bazaarvoice.com Passenger: https://www.passenger-clothing.com Which? investigation into bogus boutiques: https://www.which.co.uk/news/article/the-bogus-boutiques-ripping-off-shoppers-aqruM5i1zJLH Say hello on Instagram: @resilientretailclub Mentioned in this episode: Home and Gift Association is our sponsor this month https://www.homeandgiftassociation.org.uk/ Capify

I’ve had retailers with 18 years in business tell me the same thing after just a few months working with us — and it isn’t what you’d expect. Hi, I’m retail strategist and founder of Resilient Retail Club , Catherine Erdly . Most of us are convinced we’re on top of our numbers. Shopify pings with every sale, we know our best sellers by heart, and we watch the sales roll in. But in this episode I dig into the uncomfortable gap between looking at your numbers and actually understanding what they’re telling you to do next — the difference that quietly decides whether your stock is working for you or slowly working against you. I walk through the questions most retailers never stop to ask. Is your best seller selling fast enough, or should you be buying twice as many? Are you carrying twice the stock you actually need? Is one category — or even one supplier — secretly funding your whole business, or quietly trapping your cash? If you’ve ever felt like you’re “all over your numbers” but still can’t confidently answer what to buy, what to clear, or what to plan for next, this one is for you. I also share the shift that’s helping retailers get more sales from less stock, free up cash they didn’t know was trapped, and walk into their busiest months without panic-buying — plus how to tell whether you need a Stock Doctor, an accountant, or both. By the end, you’ll know exactly why collecting data isn’t the same as making decisions, and what to do about it. Press play to hear how. In this episode 00:00: The confession every experienced retailer makes 02:36: Rear-view mirror vs sat nav: how to actually read your numbers 04:53: What we look for when we analyse your stock 07:52: Stock Doctor vs your accountant — and who this is really for Useful links Find out more about Stock Doctor: https://stockdoctor.net Connect with me on LinkedIn: https://uk.linkedin.com/in/catherineerdly More episodes & resources: https://www.resilientretailclub.com/podcast/ Mentioned in this episode: Home and Gift Association is our sponsor this month https://www.homeandgiftassociation.org.uk/ Capify

Sales are quiet, and you've already decided it's your fault. It isn't. Hi, I'm retail strategist and founder of Resilient Retail Club , Catherine Erdly . Every retailer I have ever worked with has quiet weeks — including the multi-billion businesses. The only real difference is that they have enough stores and enough channels for the inconsistency to smooth itself out. When it's just you, one shop, one website, a couple of marketplaces, there is nothing to smooth it out. So a slow Tuesday doesn't feel like a slow Tuesday. It feels like evidence. Evidence that people have stopped buying, that your marketing has stopped working, that you have somehow lost your touch. This is the single biggest confidence killer in independent retail, and it has almost nothing to do with your products. It's what happens when you run a business without a plan: a good week means you've cracked it, a bad week means it's all falling apart, and you spend the year strapped into an emotional rollercoaster you never bought a ticket for. Most retailers respond by either setting wildly optimistic goals with no route to hitting them, or quietly setting no goals at all because a missed target feels worse than no target. Neither works. And neither tells you what to actually do on the Monday after a bad week. In this episode I walk you through the four-step sales strategy I've used with hundreds of retailers to get out of that cycle for good. It won't make your quiet periods vanish — nothing will, and anyone selling you that is lying. What it will do is tell you which quiet periods were always going to be quiet, which ones actually need your attention, and precisely what to do about them. By the end you'll know how to set a number that feels exciting rather than terrifying, how to see the rhythm your business has been running to all along, and how to build the one document that means you never again stare at a bad week and think "maybe I'm just terrible at this." It takes about ninety minutes to build. Press play and I'll show you where to start. In this episode (00:00) Why your sales feel random — and why it isn't you Why every retailer, from a one-woman shop to a billion-pound chain, has quiet days and busy days — and why only one of them feels it. The confidence cost of an unplanned year, and what a sales strategy honestly can and cannot fix. (01:57) Step 1 — Set a sales goal you'll actually aim at The archery question that exposes how most retailers approach sales, why a target isn't there to make you feel bad, and the last-12-months-plus-run-rate calculation that gets you a realistic number in minutes rather than weeks. (05:05) Steps 2 & 3 — Monthly targets by channel, and your trading calendar Breaking a yearly number down by month and by channel, the hidden benefit that reveals the rhythm of your business (and why February is not a personal failing), then building the trading calendar that bridges your sales plan and your marketing — including what to do when a month has no reason for anyone to buy. (11:50) Step 4 — Track what matters, and why future you will thank you Why the answer isn't another analytics tool, the four things worth tracking weekly, the four worth tracking monthly, and the one-line note that will save you an hour of confusion this time next year. Free download for this episode Grab my free guide to creating a sales strategy for your business: resilientretailclub.com/strategy Useful links Free sales strategy guide — https://www.resilientretailclub.com/strategy The Resilient Retail Club — https://www.resilientretailclub.com All podcast episodes — https://www.resilientretailclub.com/podcast/ Connect with me on LinkedIn — https://uk.linkedin.com/in/catherineerdly Watch on YouTube — https://www.youtube.com/playlist?list=PLwFwdhK_WMJvXntxKLZj83Inz1fFNAN2P New episodes every Thursday. If this one was useful, following the show is the single most helpful thing you can do — it's how other independent retailers find it. Mentioned in this episode: Home and Gift Association is our sponsor this month https://www.homeandgiftassociation.org.uk/ Capify

Have you ever opened your Shopify dashboard looking for one answer and somehow ended up with ten new questions? Hi, I'm retail strategist and founder of Resilient Retail Club, Catherine Erdly. Most retailers I work with don't have a lack-of-data problem — they have the opposite. They're drowning in dashboards, apps, reports, spreadsheets and AI notifications, yet they still can't confidently answer the three questions that actually matter: Am I making money? Am I on track? Is my stock healthy? More information hasn't made the decision easier. If anything, it's made it harder. In this episode I talk about cutting through the noise. I share why “tech creep” quietly drains your bank account and your attention, how new AI tools like Shopify Sidekick are changing the reporting game, and why the answer to feeling overwhelmed is almost never another subscription. Then I get into the small handful of numbers that genuinely tell you whether your business is healthy — and why clarity beats complexity every single time. If you've been feeling unsure about how things are really going in your shop, this one will help you stop guessing. By the end you'll know exactly which three numbers to check each month, what “good” looks like for each, and how to build one simple place to track them so you can see the health of your business in seconds — without drowning in data. The specific numbers, the benchmarks and the exact formula I use are all inside the episode. In this episode (00:00) Drowning in data, starving for clarity — why more tools won't fix it, and how to cut tech creep (06:45) Number 1 — Am I making money on every sale? Understanding your sales margin (11:02) Number 2 — Am I selling enough to cover my costs? The power of breakeven analysis (14:40) Number 3 — Is my stock turning fast enough? Weeks cover and why stock is cash Links & resources Free download — The 3 Key Numbers guide: https://www.resilientretailclub.com/numbers My book, Tame Your Tiger: How to Stop Your Product Business Eating You Alive — where I show you how to calculate your breakeven step by step Connect with me on LinkedIn: https://uk.linkedin.com/in/catherineerdly More episodes & the audio podcast: https://www.resilientretailclub.com/podcast/ Mentioned in this episode: Capify

The shoppers who start researching Christmas earliest are also the ones who spend the most — and most retailers are invisible during exactly that window. Hi, I'm retail strategist and founder of Resilient Retail Club , Catherine Erdly . If you think July is far too early to be thinking about Christmas, this episode will change your mind. I sat down with Hannah Bartlett — founder of Jolly Festive and The Christmas Insider — to unpack why the shoppers who start researching Christmas earliest are also the ones who go on to spend the most, and why that completely changes how you should be building towards your peak season. Here's the trap most independent retailers fall into: they treat the research window and the purchase window as the same job. Right now, around 60% of shoppers are quietly building their Christmas shortlists — and holding off on actually buying until November. If you only show up when people are ready to pay, you've already missed the moment that decides where their money goes. That window is your opportunity, not your problem — but only if you know how to be in it. Hannah has distilled her forecasting into six emotional needs and four distinct aesthetic directions for Christmas 2026. In this episode she shares the framework for choosing the one that's right for YOUR business — not just whatever the big retailers are doing. Press play and you'll walk away knowing how to show up in your customers' research phase, how to plan your stock and marketing around emotional connection rather than discounting, and how to set yourself up for your most profitable fourth quarter yet. Chapters 00:00 — Why the earliest Christmas shoppers spend the most 03:33 — The six emotional needs shaping Christmas 2026 08:02 — The four aesthetic directions to plan around 13:44 — How to choose your direction and bring it to life Links & resources Connect with me on LinkedIn: linkedin.com/in/catherineerdly More from Resilient Retail Club — podcast page: resilientretailclub.com/podcast Hannah Bartlett — The Christmas Insider: thechristmasinsider.com Discover independent brands to stock on Faire: faire.com Plan a profitable Q4 with Stock Doctor: stockdoctor.net Mentioned in this episode: Capify

We're coming up fast on the halfway point of the year — and if that fills you with dread, don't panic. Here's the good news: a midyear review beats a New Year's resolution every time, because right now you're not working from a theory about how the year might go. You have six months of real data. This episode is how you use it. Oh, and the episode comes with a free download - https://www.resilientretailclub.com/recap (Our sponsor Faire are offering 50% off and free shipping on first orders until July 31st. Simply add the code "Resilient50" at checkout) Hi, I'm retail strategist and founder of Resilient Retail Club , Catherine Erdly . And in this episode of the Resilient Retail Game Plan , I'm walking you through the exact process I've used with members, course students, and clients over and over again: look back honestly at the first half of the year, then use what you find to spring-board into a stronger second half. The key word is honestly — without blame, without self-recrimination, and without brushing past everything you've actually achieved. We start with the numbers: your total sales versus plan, your best sellers by value, units and profit, and a "dead weight audit" of what hasn't moved. But the real value isn't the figures themselves — it's asking why they happened, because knowing why you succeeded is as useful as the number itself. From there we look at conversion rate, average order value, your sales channels, a social-media audit, and a relationship audit of the suppliers, stockists, and couriers you depend on. Then we get subjective — and I make no apology for it. We celebrate your wins out loud, run a start / stop / continue on the first half, and use a 20-minute SWOT analysis as an emotional clearing exercise to get the 3am worries out of your head and onto paper. Finally, we refocus. If midyear admin usually fills you with dread, this is the episode that turns it into momentum. There's a free downloadable workbook to do it alongside me. Chapter Timestamps 00:00 — Why a midyear recap beats January 1st: you have real data now 01:33 — Revisiting the goals you set in January (without the self-blame) 03:40 — The numbers that matter — and why you should ask why they happened 06:10 — Best sellers: value, units, and profit 08:06 — The dead weight audit: stuck stock and disappointing lines 09:33 — Conversion rate and average order value 10:28 — Sales channels: are you investing where it's actually working? 11:20 — The social media and relationship audits 13:17 — What worked, what didn't, and start / stop / continue 16:29 — How the business feels: SWOT and the 20-year interview 19:31 — Refocusing for half two: set your number and key dates 21:41 — Your homework Useful Links Free midyear recap workbook: https://www.resilientretailclub.com/recap Resilient Retail Club podcast: https://www.resilientretailclub.com/podcast/ Catherine on LinkedIn: https://uk.linkedin.com/in/catherineerdly Mentioned in this episode: Capify Home and Gift Association is our sponsor this month https://www.homeandgiftassociation.org.uk/

Right now, as you read this, an AI chatbot is running a real retail store in San Francisco — managing the product selection, deciding what to stock, and curating a customer experience. It sounds like science fiction. It is already open for business. And it is just one signal of how fast the rules of retail discovery are changing. (Our sponsor Faire are offering 50% off and free shipping on first orders until July 31st. Simply add the code "Resilient50" at checkout) Hi, I'm retail strategist and founder of Resilient Retail Club , Catherine Erdly . And in this episode of the Resilient Retail Game Plan , I'm exploring one of the biggest shifts I've seen in how customers discover products: agentic AI. This is AI that doesn't just respond to questions — it researches, compares, recommends, and in some cases, actually completes the purchase. For independent retailers and product businesses with an online presence, this changes the rules. The question is no longer just how do you rank on Google — it's how do you become the answer when an AI agent is asked to find the best product for a specific need. I dig into what agentic AI actually means, how people are already using it to shop, and what that means for the way you present your products online. I share research from the OECD, insights from Andrew Bialecki at Klaviyo, the work of retail expert Jackie Swanson, and a fascinating case study in the form of Andon Market — a real shop in San Francisco that is being managed end-to-end by an AI chatbot called Luna , which was given a three-year lease and told to make a profit. If you're an independent retailer or product business owner with an e-commerce presence, this episode is essential listening. The shift is already happening. Understanding it now means you can take simple, practical steps to make sure your products are visible in the new discovery landscape — before your competitors even realise the rules have changed. Chapter Timestamps 00:00 — Are robots taking over shopping? And what agentic AI actually is 02:05 — AI at both ends: retailers using AI and shoppers using AI — the data 04:50 — Luna and Andon Market: the AI chatbot running a real retail store 07:00 — Agent-to-agent commerce: Andrew Bialecki on what retailers need to prepare for 09:30 — What to actually do: getting your data right for AI discovery 11:25 — How customer search behaviour is changing and what it means for your product pages 13:45 — The three things to start with: titles, key info, and natural language 14:48 — The philosophical question: are we handing over too much to AI? Useful Links Resilient Retail Club podcast: https://www.resilientretailclub.com/podcast/ Catherine on LinkedIn: https://uk.linkedin.com/in/catherineerdly Mentioned in this episode: Home and Gift Association is our sponsor this month https://www.homeandgiftassociation.org.uk/ Capify

What would it mean for your retail business if — right now, at this very moment — three thousand creators were actively requesting samples to promote your brand? That's not a fantasy for Luke Arnall-Cameron, founder of YASS CLEAN. It's Tuesday. That's just how his business works. Hi, I'm retail strategist and founder of Resilient Retail Club, Catherine Erdly. This episode is brought to you by Faire . As you will hear in the actual show, they're offering 50% off and free shipping against your first order. Use the code "Resilient50" In this episode, I sit down with Luke Arnall-Cameron — a former John Lewis graduate buyer and marketing director turned TikTok creator and brand founder — to unpick one of the most significant shifts happening in retail right now: discovery commerce. TikTok Shop has fundamentally changed how products reach consumers. Instead of paying for ads, brands are now building creator networks — and the smartest ones are doing it in a way that mirrors exactly what every good retailer already knows about range building, customer loyalty, and repeat purchase. Luke launched YAS CLEAN in November 2024. His first livestream generated £70,000. Within his first year he fulfilled over 650,000 orders across six countries, sold 10,000 bottles of one product in seven days, and achieved 45% repeat customer rates in December — for a cleaning brand, in the hardest trading month of the year. He also won TikTok's Breakout Seller of the Year Award. But what makes this conversation genuinely useful for any product business owner isn't the headline numbers. It's the retail logic behind every decision he made — why virality isn't a strategy, how to think about product range in a world driven by social selling, and what discovery commerce means for anyone selling physical products. If you want to understand whether TikTok Shop belongs in your channel mix, this episode is for you. Chapter Timestamps 00:00 — The hook: 3,000 creators waiting to promote one product 01:26 — Luke's retail career: From John Lewis buyer to TikTok creator 04:12 — YAS CLEAN launch: £70K first livestream and 650,000 orders in year one 10:02 — Building a product range vs chasing viral moments 15:45 — Discovery commerce explained: How TikTok Shop's creator model works 19:34 — Live shopping as real-time customer feedback Useful Links YAS CLEAN on TikTok: @yasclean Get 50% off and free shipping with Faire - https://fairewholesaleinc.sjv.io/APj4ax Resilient Retail Club: www.resilientretailclub.com/podcast/ Catherine on LinkedIn: uk.linkedin.com/in/catherineerdly Mentioned in this episode: Home and Gift Association is our sponsor this month https://www.homeandgiftassociation.org.uk/ Capify

AI is everywhere in retail right now — but are you actually using it in a way that's helping your business grow, or could it quietly be working against you? This episode is brought you by Faire who are offering 50% off and free shipping against new orders. Use the code "Resilient50" at checkout. This episode also features a free downloadable resource. Go to http://resilientretailclub.com/ai to claim it. Hi, I'm retail strategist and founder of Resilient Retail Club , Catherine Erdly . And in this episode of the Resilient Retail Game Plan , I'm sharing the honest picture of how independent retailers are actually using generative AI in 2026. According to government data, just 16% of UK businesses are formally using AI — yet surveys suggest up to 80% of SME decision-makers have tried it in some form. The reality? Most people are using it to write emails faster, draft product descriptions, handle awkward customer messages, and generate ideas. And that's where it genuinely shines. But there are pitfalls too. I'm talking through the messy data problem that makes AI-powered sales analysis fall flat, the real concerns around AI imagery and brand trust, what I think went badly wrong with AI content (including something from my own business that I'm still mortified by), and why leaning on AI for big decisions might be giving you confidence you haven't earned. If you want to use AI smarter — and stay distinctly, unmistakably you — this episode is for you. In this episode: • How retailers are really using AI in 2026 — the stats and the reality • Product pages, agentic AI, and why clarity beats fluff • The messy data problem and what to fix first • AI customer service: the triage approach that works • AI imagery — the jury's still out, and here's why • What NOT to use AI for (including fully AI-written content) • The voice note / brain dump method that keeps your content sounding like you • The confirmation bias problem with using AI for decisions CHAPTERS: 00:01:25 How Retailers Are Using AI Right Now 00:07:32 Customer Service, Data & AI Imagery 00:13:43 What Not to Use AI For — and the Voice Note Method Connect with Catherine: LinkedIn: https://www.linkedin.com/in/catherineerdly/ Podcast: resilientretailclub.com/podcast Mentioned in this episode: Home and Gift Association is our sponsor this month https://www.homeandgiftassociation.org.uk/ Capify

71% of independent retailers in the UK are growing or stable. And 9 in 10 shoppers say AI has made them MORE likely to trust your shop over an algorithm. Here is what the data actually says. (Our sponsor Faire are offering 50% off and free shipping on first orders until July 31st. Simply add the code "Resilient50" at checkout) Hi, I'm retail strategist and founder of Resilient Retail Club , Catherine Erdly . Are you tired of reading headlines that make it sound like independent retail is finished? The noise about AI, empty high streets, and big-box competition can feel genuinely frightening if you are running a small business. But what if the data tells a completely different story — and what if that story is one you desperately needed to hear? In this episode, I sit down with Elyse McAvoy from Faire to unpack the Voices of Retail report — a landmark piece of research that surveyed 650 independent retailers and over 2,000 UK consumers. It is the first time a report of this kind has merged the retailer perspective and the consumer perspective into one honest picture of what is actually happening on Britain's high streets. And the findings will surprise you. Once you listen, you will leave with a clear understanding of what is separating retailers who are growing from those who are struggling, a completely new perspective on AI and your business, and three specific actions you can take this month. If you have been feeling uncertain about whether your shop has a future, this is the episode that will give you the data — and the confidence — to move forward. CHAPTERS 00:00 — Introduction: Why This Report Matters for Every Independent Retailer 02:30 — Key Findings: AI, the 71% Statistic and the Branding Gap 07:13 — Consumer Spending Power: What Shoppers Are Ready to Spend With You 10:28 — What to Do Now: Three Practical Actions to Take This Month USEFUL LINKS 📥 Download the Voices of Retail report free from the Spring Fair website — link in show notes 🛒 Explore Faire as a wholesale marketplace: faire.com 🎙 More episodes: resilientretailclub.com/podcast 🔗 Connect with Catherine: linkedin.com/in/catherineerdly Mentioned in this episode: Capify

Do you ever feel like you're doing everything right, yet somehow still falling behind? If you run an independent retail business, you are not imagining things. Between buying stock, managing your team, keeping up with your marketing, handling customer service, and everything else that lands on your desk — the sheer volume of what your job involves would overwhelm anyone. This is not a time management failure. It is simply the reality of running a retail business single-handedly. But there is a question underneath all of this that most retailers never stop to ask, and it is the one that changes everything. Hi, I'm retail strategist and founder of Resilient Retail Club , Catherine Erdly . And in this episode of the Resilient Retail Game Plan , I'm unpacking the framework I use with my one-to-one clients in my Retail by Design programme — a step-by-step approach to understanding how you're really spending your time, building a structure that actually works, and protecting the focused work hours that move your business forward. If you have been telling yourself for months that you will start that project "when things slow down" — this episode is for you. I work with clients who have just two hours a day after the kids are in bed, and clients who get one day a week away from the shop floor. The system I'm sharing works at every capacity level. Listen to the end to discover a clear, practical path out of the overwhelm — and toward a calmer, more intentional, and ultimately more profitable week. Listener Benefits (What You'll Discover) Why most independent retailers have less time than they think — and why that's actually the start of something useful The exact time-tracking method that reveals where your hours are really going (with a free tool recommendation) How to build a weekly structure around your BAU tasks so you're not starting from scratch every Monday Why being "always available" is silently costing you hours every week — and the simple boundaries that fix it 📍 Ready to reclaim your time? Free resources: resilientretailclub.com/juggle Chapter Timestamps 00:00 – Introduction: Why Independent Retailers Are Always Falling Behind 02:34 – Steps 1 & 2: How to Track Your Time and Understand What's Really Happening 06:10 – Steps 3 & 4: Building Your Weekly Structure and Batching Your Tasks 12:35 – Steps 5 & 6: Quarterly Planning, Decision Fatigue, and Knowing When to Let Go Links & Resources 🔗 Free time management resources: resilientretailclub.com/juggle 🔗 The Resilient Retail Club: resilientretailclub.com 📱 Toggl (free time-tracking app): toggl.com 🎙️ Subscribe on Apple Podcasts, Spotify, and YouTube — new episodes every Thursday Mentioned in this episode: Capify Home and Gift Association is our sponsor this month https://www.homeandgiftassociation.org.uk/

"How much should I order?" sounds like one question. It's actually two — and most product business owners only ever answer one of them. (This episode features a free download resource at http://resilientretailclub.com/order ) Hi, I'm retail strategist and founder of Resilient Retail Club , Catherine Erdly . In this episode, I'm breaking down the critical difference between product-level stock ordering (the tactical "how many of this line") and business-level stock planning (the strategic "what can I afford overall"). Drawing on my time as a buyer at Paperchase and the frameworks in my book Tame Your Tiger , I'll explain why forecasting apps, Shopify Sidekick , ChatGPT and Claude can all give you the right answer to the wrong question — and how that slowly turns a healthy business into a cash-hungry "tiger". In this episode: Why most stock forecasting tools assume you have unlimited cash The simple reorder calculation that still matters What "the tail" is Three better questions to ask before you place a single order The supermarket scanner analogy that makes stock budgeting click If you're constantly reordering but never feel on top of your stock, pause and plan with this one. 🐅 Tame Your Tiger — my book on stock, cash flow and building a calmer product business 💬 Come and say hi on Instagram: @resilientretailclub Prefer to watch podcasts? Here's mine - https://www.youtube.com/playlist?list=PLwFwdhK_WMJvXntxKLZj83Inz1fFNAN2P Mentioned in this episode: Home and Gift Association is our sponsor this month https://www.homeandgiftassociation.org.uk/ Capify

You’ve opened your shop. You’re selling. You have loyal customers. And yet something feels stuck... (this episode features a free download resource at http://resilientretailclub.com/systems Your sales are inconsistent, stock builds up or runs out, cash feels tight even on the good weeks. Hi, I'm retail strategist and founder of Resilient Retail Club, Catherine Erdly. In this episode, I'm naming the “invisible ceiling” independent retailers hit when they move from opening a shop to running a proper retail business — and explain exactly what structure the next level needs. Drawing on my recent road trip through Devon, Cornwall and Dorset, and nearly 20 years inside seven-, eight-, nine- and ten-figure retail chains, I'll talk you through the systems that separate hobby shops from real businesses: sales plans, stock plans, trading calendars, cash flow visibility, team roles and SOPs. If you’ve ever wondered “is there more to this?” — this episode is your answer. In this episode: Why so many independent retailers start their business “almost by accident” The invisible ceiling that stalls shops around the 1–3 year mark The difference between opening a shop and running a retail business The six systems every next-level retail business needs Why there is no such thing as a “natural business person” — and what to do instead How to know whether you need the Stock Doctor, Retail by Design, or just the back catalogue Resources mentioned: Episode 299 — Retail Bottleneck: How to Stop Being the “Go-To” for Every Answer in Your Business Book: Tame Your Tiger: How to Stop Your Product Business Eating You Alive Stock Doctor — done-for-you stock management Retail by Design — my 1:1 service The Resilient Retail Club — reopening later this year resilientretailclub.com Mentioned in this episode: Capify